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1.0 - 3.0 years
2 - 2 Lacs
Jaipur
Work from Office
Job Summary: We are looking for a pleasant and professional Front Desk Executive to be the first point of contact for our organization. You will handle the flow of visitors, manage calls, and ensure all front desk activities are carried out efficiently and professionally. Key Responsibilities: Greet and welcome visitors in a warm and professional manner. Answer, screen, and forward incoming phone calls. Handle queries from visitors and direct them to the appropriate person or department. Maintain the reception area to ensure it is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms, brochures). Receive, sort, and distribute daily mail/deliveries. Assist with administrative tasks such as scheduling meetings, maintaining visitor logs, and managing office supplies. Coordinate with housekeeping and other support staff as needed. Ensure compliance with security procedures (e.g., visitor sign-in/out). Key Skills & Competencies: Excellent verbal and written communication skills. Professional appearance and a pleasant personality. Strong organizational and multitasking abilities. Proficiency in MS Office (Word, Excel, Outlook). Customer service orientation. Qualifications & Experience: Graduate in any discipline. 1-2 years of experience as a Front Desk Executive, Receptionist, or in a similar role.
Posted 2 weeks ago
2.0 - 7.0 years
7 - 8 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Celebrates successes and publicly recognizes the contributions of team members. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Maintaining Guest Services and Front Desk Goals Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Strives to improve service performance. Provides immediate assistance to guests as requested. Ensures employees understand customer service expectations and parameters. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Implementing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Manages payroll administration. Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Participates in employee progressive discipline procedures. Uses all available on the job training tools for employees. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises on-going training initiatives and conducts training when appropriate. Participates in the employee performance appraisal process, providing feedback as needed. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Maintains high visibility in public areas during peak times. Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Performs Front Desk duties in high demand times. .
Posted 2 weeks ago
1.0 - 2.0 years
3 - 4 Lacs
Vijayawada
Work from Office
First impressions count. To get our guests memorable experiences off to an unforgettable start, we re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you ll mostly be: Kicking off truly memorable guest experiences with the warmest of welcomes Acknowledging IHG Rewards Club members and returning guests in person or over the phone Taking, managing, and receiving payments for guest bookings Making the check-in and check-out process feel swift and seamless Staying one step of our guests needs to anticipate requests and offer tailored recommendations Being our guests trusted contact - helping with everything from bill issues to restaurant recommendations What We need from you: Communication skills - guests will need to come to you with concerns as well as compliments, so you ll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computer skills What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family. First impressions count. To get our guests memorable experiences off to an unforgettable start, we re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you ll mostly be: Kicking off truly memorable guest experiences with the warmest of welcomes Acknowledging IHG Rewards Club members and returning guests in person or over the phone Taking, managing, and receiving payments for guest bookings Making the check-in and check-out process feel swift and seamless Staying one step of our guests needs to anticipate requests and offer tailored recommendations Being our guests trusted contact - helping with everything from bill issues to restaurant recommendations What We need from you: Communication skills - guests will need to come to you with concerns as well as compliments, so you ll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computer skills What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family.
Posted 2 weeks ago
3.0 - 7.0 years
5 - 8 Lacs
Vijayawada
Work from Office
First impressions count. To get our guests memorable experiences off to an unforgettable start, we re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you ll mostly be: Kicking off truly memorable guest experiences with the warmest of welcomes Acknowledging IHG Rewards Club members and returning guests in person or over the phone Taking, managing, and receiving payments for guest bookings Making the check-in and check-out process feel swift and seamless Staying one step of our guests needs to anticipate requests and offer tailored recommendations Being our guests trusted contact - helping with everything from bill issues to restaurant recommendations What We need from you: Communication skills - guests will need to come to you with concerns as well as compliments, so you ll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computer skills What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family. First impressions count. To get our guests memorable experiences off to an unforgettable start, we re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you ll mostly be: Kicking off truly memorable guest experiences with the warmest of welcomes Acknowledging IHG Rewards Club members and returning guests in person or over the phone Taking, managing, and receiving payments for guest bookings Making the check-in and check-out process feel swift and seamless Staying one step of our guests needs to anticipate requests and offer tailored recommendations Being our guests trusted contact - helping with everything from bill issues to restaurant recommendations What We need from you: Communication skills - guests will need to come to you with concerns as well as compliments, so you ll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computer skills What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family.
Posted 2 weeks ago
1.0 - 6.0 years
2 - 4 Lacs
Chennai
Work from Office
Dear Candidate, We are hiring our sister concern for Front office cum Admin Executive, who have 1+ years of experience in healthcare industry with good communications skills Office timing: 10am to 8pm interested can call 8925997276 - Jose HR
Posted 2 weeks ago
2.0 - 7.0 years
3 - 3 Lacs
Thane
Work from Office
Urgent job opening for Receptionist / Front Desk at Thane Wagle Estate. Qualification: Any graduate Experience: 2 years an above Key Responsibilities: Front Desk Management: Answering phones, directing calls, greeting clients, and maintaining a welcoming reception area. Administrative Support: Managing correspondence (mail, faxes, emails), scheduling appointments, assisting with data entry, and maintaining organized records. Client Communication: Addressing client inquiries about properties, services, and general information, providing excellent customer service. Office Coordination: Assisting with office supplies, coordinating with other staff, and ensuring the smooth functioning of the office environment. Property Information: Providing basic information about available properties and directing clients to relevant resources. General Support: Providing support to real estate agents and other staff as needed. Essential Skills: Communication Skills: Excellent verbal and written communication, active listening, and professional phone etiquette. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain organized records. Customer Service Skills: Ability to provide a positive and welcoming experience for clients and visitors. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software for scheduling and record-keeping. If you are interested for the above referred position, kindly revert back with your Updated Resume with Photograph along with following details: 1) Current salary 2) Expected salary 3) Notice period 4) Total experience 5) Relevant experience 6) Current location 7) Reason for job change Contact no.:- Nisha - 8169235059 Mail ID:- nisha@jobsearchindia.in
Posted 2 weeks ago
0.0 - 3.0 years
1 - 2 Lacs
Chennai
Work from Office
Job Overview: We are looking for a friendly and organized front office executive to manage our front desk and provide administrative support. The ideal candidate will have strong communication skills, excellent organizational abilities, and a professional attitude. Key Responsibilities: • Greet and welcome visitors with a friendly and professional attitude. • Answer, screen, and forward incoming phone calls in a professional manner. • Maintain a clean, tidy, and organized reception area. • Provide basic and accurate information to visitors, clients, and callers via phone, email, and in-person interactions. • Receive, sort, and distribute daily mail and deliveries. • Monitor office security by following safety procedures, issuing visitor badges, and logging visitor details. • Maintain up-to-date records of office supplies and order replenishments when necessary. • Assist with scheduling meetings, appointments, and travel arrangements for employees. • Prepare meeting rooms for appointments and training sessions. • Handle administrative duties such as filing, photocopying, transcribing, and faxing. • Assist with employee travel arrangements and accommodation bookings. • Perform clerical tasks such as drafting emails, communicating with clients and vendors, and maintaining office records. Requirements: • 0-2 years of experience as a receptionist or in a similar role. • Proficiency in Microsoft Office Suite. • Strong verbal and written communication skills. • Excellent multitasking and organizational abilities. • Professional demeanour and customer service focus
Posted 2 weeks ago
1.0 - 6.0 years
3 - 4 Lacs
Jaipur
Work from Office
As an Office Assistant, you will be the first point of contact for our clients, visitors, and employees. You will play a crucial role in ensuring a positive, professional, and welcoming experience for everyone who interacts with our company. This role is ideal for candidates with excellent communication skills, a friendly demeanor, and a strong commitment to customer service. Key Responsibilities: Greet and Assist Visitors: Welcome clients, guests, and employees with a warm and courteous attitude. Provide accurate information, directions, and assistance as needed. Co-working Space Management: Oversee the co-working space, assist clients using the facilities, and proactively generate new business by promoting co-working seats and services to potential clients. Answer and Direct Calls: Manage incoming phone calls promptly and professionally, transfer calls to the appropriate department or individual, and take messages when required. Maintain Reception Area: Ensure the reception area is always clean, organized, and presentable, creating a professional and inviting atmosphere. Administrative Support: Perform general administrative tasks such as photocopying, filing, document organization, scheduling appointments, and handling mail and deliveries. Security Awareness: Monitor and control access to the premises, ensuring that only authorized personnel and visitors enter the building. Qualifications: Should be a Graduate and Female candidate would be preferred. 1-2 years of experience in a similar role. Strong communication and interpersonal skills. Proficiency in using office equipment and software applications (e.g., MS Office). Exceptional organizational and multitasking abilities. Professional appearance and demeanor. Ability to work independently and as part of a team. Customer service-oriented mindset. Timings: 9 AM to 6 PM
Posted 2 weeks ago
3.0 - 5.0 years
2 - 3 Lacs
Vadodara
Work from Office
Professionally greet and assist visitors, clients, and vendors at the front desk. Manage all incoming and outgoing phone calls. Handle appointment scheduling, meeting room coordination, and visitor log maintenance. Required Candidate profile Maintain the reception area’s cleanliness and ensure it reflects a professional image of the company. Coordinate incoming and outgoing mail/documents.
Posted 2 weeks ago
2.0 - 7.0 years
0 - 0 Lacs
thane
On-site
Urgent job opening for Receptionist / Front Desk at Thane Wagle Estate. Qualification: Any graduate Experience: 2 years an above Key Responsibilities: Front Desk Management: Answering phones, directing calls, greeting clients, and maintaining a welcoming reception area. Administrative Support: Managing correspondence (mail, faxes, emails), scheduling appointments, assisting with data entry, and maintaining organized records. Client Communication: Addressing client inquiries about properties, services, and general information, providing excellent customer service. Office Coordination: Assisting with office supplies, coordinating with other staff, and ensuring the smooth functioning of the office environment. Property Information: Providing basic information about available properties and directing clients to relevant resources. General Support: Providing support to real estate agents and other staff as needed. Essential Skills: Communication Skills: Excellent verbal and written communication, active listening, and professional phone etiquette. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain organized records. Customer Service Skills: Ability to provide a positive and welcoming experience for clients and visitors. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software for scheduling and record-keeping. If you are interested for the above referred position, kindly revert back with your Updated Resume with Photograph along with following details: 1) Current salary 2) Expected salary 3) Notice period 4) Total experience 5) Relevant experience 6) Current location 7) Reason for job change Contact no.:- Nisha - 8169235059 Mail ID:- nisha@jobsearchindia.in
Posted 2 weeks ago
2.0 - 3.0 years
2 - 3 Lacs
Zirakpur
Work from Office
Responsibilities: * Greet guests, process check-ins/outs, manage phone calls & messages * Maintain front desk operations, handle guest requests * Manage computer systems, update records accurately
Posted 2 weeks ago
3.0 years
2 - 3 Lacs
Jabalpur, Madhya Pradesh
On-site
We are seeking a well-presented and confident Front Desk Receptionist to be the face of our institution. The ideal candidate must be fluent in spoken English, possess excellent interpersonal skills, and have experience handling parents, visitors, and administrative coordination with grace and professionalism. Job Type: Full-time Pay: ₹17,000.00 - ₹25,000.00 per month Benefits: Food provided Schedule: Day shift Morning shift Experience: Front desk: 3 years (Preferred) Work Location: In person
Posted 2 weeks ago
6.0 - 11.0 years
3 - 3 Lacs
Noida
Work from Office
Reception Management, Administrative Support, Phone and Email Management, Appointment Scheduling, Record Keeping Preferred only NOIDA Candidates office timings 9.30am to 6.30pm Only Married
Posted 2 weeks ago
0 years
1 - 2 Lacs
Goa, Goa
On-site
*Job Description* A Guest Relationship Executive at Odespa Wellness would likely be responsible for ensuring a positive and memorable experience for all guests visiting the wellness center. The primary focus would be on providing excellent customer service, building strong relationships with guests, and ensuring their needs are met. Below is a general overview of what the job description may look like: *Key Responsibilities*: Guest Interaction & Customer Service: Greet and welcome guests in a warm, friendly, and professional manner. Provide personalized recommendations on services and products based on guests' preferences and wellness goals. Handle guest inquiries, concerns, and feedback, resolving issues promptly to ensure satisfaction. Relationship Building: Establish and maintain strong relationships with regular and new clients. Follow up with guests post-visit to ensure satisfaction and encourage repeat visits. Keep track of guest preferences, visit history, and any special requests for future visits. Administrative Support: Maintain accurate records of guest information, bookings, and preferences in the system. Assist with scheduling appointments and ensuring seamless service delivery. Assist in managing guest databases and CRM systems. Promotions & Upselling: Inform guests about ongoing promotions, new treatments, and wellness products available. Upsell additional services or products based on the guest’s preferences and needs. Collaboration: Work closely with other team members (therapists, receptionists, wellness coaches) to ensure a smooth guest experience. Assist in the planning and execution of special events or wellness workshops. Maintaining Facility Standards: Ensure the wellness center is always clean, well-organized, and welcoming. Monitor guest flow to minimize wait times and ensure guests’ comfort. Desired Skills and Qualifications: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to remain calm and professional in high-pressure situations. Prior experience in customer service, hospitality, or a wellness setting is preferred. Passion for wellness, health, and providing exceptional guest experiences. Familiarity with CRM systems and booking software is a plus. Job Type: Permanent Pay: ₹15,000.00 - ₹23,000.00 per month Work Location: In person Speak with the employer +91 7207923213
Posted 2 weeks ago
1.0 - 5.0 years
1 - 1 Lacs
Ahmedabad
Work from Office
RESPONSIBILITIES Greet and welcome guests Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails Monitor office supplies and place orders when necessary Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Keep updated records and files Monitor office expenses and costs Take up other duties as assigned (travel arrangements, schedules etc.) REQUIREMENTS Proven experience as front desk representative, agent or relevant position Familiarity with office machines (e.g. fax, printer etc.) Knowledge of office management Proficient in English (oral and written) Strong communication and people skills Good organizational and multi-tasking abilities Customer service orientation
Posted 2 weeks ago
1.0 - 6.0 years
4 - 5 Lacs
Bengaluru
Work from Office
We are looking for a professional, courteous, and well-presented Receptionist to manage our front desk and serve as the first point of contact for visitors Key Responsibilities: * Greet and welcome visitors in a professional and friendly manner. * Answer, screen, and direct incoming phone calls appropriately. * Maintain the reception area and ensure it is tidy and presentable. * Schedule appointments and maintain calendars. * Manage office supplies and place orders when necessary. * Provide basic and accurate information in-person and via phone/email. * Assist HR/Admin department with clerical duties such as filing, data entry, and documentation. Required Skills & Qualifications: * Proven work experience as a Receptionist, Front Office Representative, or similar role. * Proficiency in MS Office (Word, Excel, Outlook). * Professional attitude and appearance. * Solid written and verbal ENGLISH communication skills. * Excellent organizational and time-management skills. * Minimum qualification: Graduate - Regular) in any discipline. Preferred: * Experience in handling multi-line telephone systems. * Familiarity with office machines (e.g., printer, scanner).Role & responsibilities intrested Candidate Call on 8076483857
Posted 2 weeks ago
1.0 years
1 - 1 Lacs
Khajaguda, Hyderabad, Telangana
On-site
Welcome customers/guests and answer their queries Answer phone calls, emails and maintain booking/appointment record Administrative tasks such as data entry, and maintaining office records. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Education: Secondary(10th Pass) (Preferred) Experience: Microsoft Office: 1 year (Preferred) Front desk - Receptionist: 1 year (Preferred) total work: 1 year (Preferred) Language: English (Required) Telugu (Required) Hindi (Preferred) Work Location: In person
Posted 2 weeks ago
1.0 years
0 Lacs
Jayanagar, Bengaluru, Karnataka
On-site
Job Summary: Ministry of Skin is seeking a friendly and professional Receptionist to be the first point of contact for our clients and visitors. The ideal candidate will possess excellent communication and organizational skills, with a strong ability to multitask and prioritize duties effectively. As the face of our clinic, the Receptionist plays a crucial role in providing exceptional customer service and maintaining a welcoming environment for all. Key Responsibilities: 1. Patient Experience & Reception Management Greet and assist patients with a warm, professional approach. Ensure a smooth check-in and check-out process. Provide information about treatments, pricing, and appointment availability. Maintain a high standard of hospitality to create a luxurious patient experience. 2. Appointment Scheduling & Coordination Manage online and offline appointment bookings efficiently. Coordinate doctor schedules, treatment slots, and staff availability. Send appointment confirmations and reminders via WhatsApp, SMS, or calls. Minimize no-shows by following up with patients before their scheduled visit. 3. Sales & Upselling Services Explain available treatments and recommend additional services or packages based on patient needs. Promote membership plans, skincare products, and ongoing offers. Track patient preferences and suggest personalized treatment plans. 4. Billing & Payment Management Handle billing, invoicing, and payment processing accurately. Maintain records of transactions and update patient accounts. Address patient queries related to pricing, payment plans, and insurance (if applicable). 5. Clinic Operations & Communication Coordinate with dermatologists, therapists, and management to ensure smooth clinic operations. Maintain and update patient records and CRM databases. Ensure the front desk area is clean, organized, and welcoming. Handle patient feedback and escalate concerns to management if necessary. 6. Performance Metrics & Success Goals Maintain a 90%+ appointment attendance rate (minimizing cancellations/no- shows). Increase service upselling by 30% through personalized recommendations. Ensure 100% accuracy in scheduling, billing, and patient records. Maintain high patient satisfaction scores through professional service. Required Skills & Qualifications Experience in front desk operations, hospitality, or healthcare administration. Strong communication and interpersonal skills. Ability to handle multiple tasks efficiently in a fast-paced clinic. Familiarity with CRM software, digital appointment scheduling, and billing systems. A professional, well-groomed appearance suitable for a premium aesthetic clinic. How to Apply - Interested candidates are invited to submit their resumes and cover letters to [email protected] , indicating "Application for Front Desk Coordinator Position - Ministry of Skin" in the subject line. Please include details of relevant experience and why you are well-suited for this role. Deadline for Applications - The Ministry of Skin values diversity and inclusion in the workplace and encourages individuals from all backgrounds to apply. We appreciate all applicants for their interest in joining our team and will contact only those selected for an interview. Job Type: Full-time Experience: Microsoft Office: 1 year (Preferred) Front desk - Receptionist: 1 year (Preferred) total work: 1 year (Preferred) Language: English (Preferred) Work Location: In person
Posted 2 weeks ago
0.0 - 2.0 years
2 - 3 Lacs
Gurugram
Work from Office
We are looking for a professional, courteous, and well-presented Receptionist to manage our front desk and serve as the first point of contact for visitors Freshers Also Welcome. Role & responsibilities: * Greet and welcome visitors in a professional and friendly manner. * Answer, screen, and direct incoming phone calls appropriately. * Maintain the reception area and ensure it is tidy and presentable. * Schedule appointments and maintain calendars. * Manage office supplies and place orders when necessary. * Provide basic and accurate information in-person and via phone/email. * Assist HR/Admin department with clerical duties such as filing, data entry, and documentation. Required Skills & Qualifications: * Proven work experience as a Receptionist, Front Office Representative, or similar role. * Proficiency in MS Office (Word, Excel, Outlook). * Professional attitude and appearance. * Solid written and verbal ENGLISH communication skills. * Excellent organizational and time-management skills. * Minimum qualification: Graduate - Regular) in any discipline. Preferred candidate profile: Good Communication Interested Candidate call on 8076483857
Posted 2 weeks ago
0 years
1 - 3 Lacs
Ahmadnagar, Maharashtra
On-site
Job Summary: We are looking for a professional and guest-oriented Front Office Executive with working knowledge . The candidate will play a key role in delivering an exceptional guest experience by managing front desk operations, including check-ins, check-outs, reservations, and guest queries. Key Responsibilities: Welcome and check in guests in a courteous and efficient manner. Handle guest check-out professionally and accurately. Use IDS software to manage reservations, room assignments, guest profiles, and billing. Ensure a smooth and efficient operation at the front desk. Respond to guest inquiries, complaints, and feedback in a prompt and professional manner. Coordinate with housekeeping and maintenance to ensure room readiness. Manage walk-in guests and upsell rooms when necessary. Maintain front desk records, reports, and daily cashiering tasks. Assist with night audit procedures if assigned. Maintain a clean, organized, and professional reception area at all times. Qualifications & Skills: Experience in a front office/reception role in the hospitality industry. Hands-on experience with IDS is mandatory. Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Ability to multitask, prioritize, and handle guest concerns calmly and efficiently. Knowledge of front desk procedures and standard hotel practices. Willingness to work in shifts, including weekends and holidays. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Food provided Schedule: Morning shift Rotational shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
Posted 2 weeks ago
0.0 - 1.0 years
1 - 2 Lacs
Ahmedabad
Work from Office
Responsibilities: * Greet guests upon arrival & departure * Manage front desk operations * Coordinate housekeeping services * Maintain guest records & requests * Assist with food & beverage arrangements Flexi working Food allowance Annual bonus
Posted 2 weeks ago
0 years
2 - 3 Lacs
Goa, Goa
On-site
Job Summary: The Reservations Hostess is the first point of contact for guests making inquiries and bookings. She is responsible for providing a warm, professional, and efficient reservation experience—ensuring guest satisfaction from the moment of contact. This role demands strong communication skills, attention to detail, and a hospitable attitude. Key Responsibilities: Handle reservation inquiries via phone, email, and online platforms efficiently and professionally. Confirm, modify, and cancel reservations as per guest requirements and availability. Maintain accurate records of all bookings, special requests, and guest preferences. Greet guests warmly upon arrival (if applicable, e.g., in a restaurant setting). Coordinate with Front Office, Housekeeping, and F&B teams to ensure seamless guest experiences. Manage and update reservation systems (e.g., Opera, ResDiary, OpenTable, etc.). Respond to guest inquiries regarding availability, pricing, packages, and amenities. Upsell services where appropriate (e.g., room upgrades, special dining packages). Follow all company policies, procedures, and brand standards. Handle guest complaints or concerns promptly and escalate when necessary. Qualifications: High school diploma or equivalent; additional hospitality or front desk training preferred. Previous experience in reservations, front desk, or customer service in a hospitality setting is an advantage. Excellent verbal and written communication skills. Professional appearance and demeanor. Strong organizational and time-management skills. Familiarity with hotel/property management systems (PMS) or restaurant booking systems. Fluency in English; knowledge of additional languages is a plus. Ability to remain calm and courteous in high-pressure situations. Working Conditions: Must be willing to work flexible shifts, including evenings, weekends, and holidays. Mostly indoor, office or reception desk environment. Business attire or uniform provided by the company. Would you like this tailored to a restaurant , luxury resort , Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Internet reimbursement Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Yearly bonus Work Location: In person
Posted 2 weeks ago
0.0 - 3.0 years
2 - 3 Lacs
Darbhanga
Work from Office
M anaging the front desk and providing administrative support . This includes greeting visitors, answering phones, handling inquiries, and directing people to the appropriate personnel or department. They also manage the reception area, maintain office supplies, and perform various clerical tasks to ensure smooth office operations.
Posted 2 weeks ago
1.0 - 6.0 years
1 - 5 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Location - Prabhadevi/Worli About the Company: SILA is a Real Estate platform driven by an entrepreneurial spirit. Our businesses include Real Estate Services which offer Facility Management, Contracting Solutions, and Real Estate Advisory. Our other businesses are Real Estate Development and Real Estate Asset Management. Over the past decade, we've executed an impressive expansion, effectively managing over 150 million square feet of assets, with a dedicated workforce of over 18,000 professionals spread across the nation. About the Culture: Our values are important to us, and anyone who joins us is expected to not only adhere to them, but also to elevate them. Even though we have listed down the job description, we are dynamic in our approach and some ambiguity with regards to the role & responsibilities, is to be expected. The organization is not hierarchical, even though we do have designations for each role, we expect everyone to roll up their sleeves when required and get the work done. About the Role: Greeting and welcoming residents, clients & guests warmly and professionally, offering assistance and advice as needed. Conducting rounds in the lobby during peak hours to ensure smooth operations and personally greeting residents. Responding promptly to internal and external calls, emails, and inquiries, collaborating with relevant departments to resolve issues efficiently. Analysing data and preparing daily call log summaries and monthly MIS reports. Utilizing helpdesk software to acknowledge and ensure timely closure of raised tickets. Communicating courteously via telephone, email, and face-to-face interactions, handling complaints or crises effectively. Keeping accurate records of interactions and correspondence, including gathering resident feedback for necessary actions. Performing additional duties as assigned by the Property Manager to maintain property operations at an optimum level. Ensuring the cleanliness and tidiness of the reception area and keeping all necessary materials organized. Answering all incoming calls, redirecting them, or taking messages as appropriate. Drafting correspondence and preparing outgoing mail, as well as checking, sorting, and forwarding emails. Cooperating, coordinating, and communicating with other departments to ensure a good customer experience and taking customer feedback after every service request/complaint. Maintaining a hospitality outlook and always looking presentable. Taking ownership of requests or complaints and ensuring they are handled effectively within TAT (Turnaround Time). Responding to emergency situations and contacting the proper authorities when needed. Being familiar with lost and found procedures. Addressing concerns through daily checking of mails for priority requests. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking, and maintaining inventory records, MMR (Monthly Management Reports), DMR (Daily Management Reports), complaint trackers, dashboard, etc. Updating the handover/takeover register before the end of the shift for all completed/pending tasks. Managing and participating in events, overlooking general maintenance and guest handling. Communication: Good communication skills with fluency in English and Hindi language is a must. Basic understanding of operating computers, mobile application MS Office (Excel, Word, Power Point, etc.) is also preferred. Qualifications: You need to have relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/Customer Service facing roles. Willingness to work in flexible shifts, weekends and holidays is an added advantage.
Posted 2 weeks ago
3.0 years
3 - 3 Lacs
Jasola, Delhi, Delhi
On-site
Job Description – Customer Relationship Executive (Pacific Mall Jasola) We are seeking a proactive and customer-focused Customer Relationship Executive to join our mall operations team. This role is responsible for enhancing the overall visitor experience, building strong relationships with retailers and customers, and managing customer service operations including grievance handling and MIS maintenance. Key Responsibilities: · Drive new customer registrations through engagement initiatives. · Maintain and update the database of in-hand vouchers and redemptions. · Build and maintain strong public relations with all retailers within the mall. · Enhance the customer experience by implementing and monitoring service standards across cleanliness, security, and assistance. · Manage customer grievances professionally via calls and emails , ensuring timely resolution and customer satisfaction. · Maintain effective customer connect and ensure a warm, welcoming environment. · Keep daily records and update customer MIS , including queries, feedback, and redressal actions. · Assist in organizing mall events and activations , ensuring alignment with brand image and enhancing footfall experience. · Ensure proper documentation and tracking of all customer interactions and service issues. · Implement customer retention strategies to improve loyalty and repeat visits. Requirements: · Graduate in any discipline; hospitality or retail background preferred. · 1–3 years of experience in customer service, front desk . · Strong communication and interpersonal skills . · Proficient in MS Excel and MIS reporting . · Ability to handle customer grievances calmly and effectively via multiple channels. · A positive attitude and problem-solving approach. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Application Question(s): What is your current CTC in Lakhs per annum? What is your expected CTC in Lakhs per annum? What is your notice period? How many years of experience do you have in Accounts Payable? Apply only if you are comfortable working for 6 days a week Work Location: In person
Posted 2 weeks ago
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