Key Accounts Manager - Freight Forwarding / Logistics Uniworld Logistics Private Limited

5.0 - 8.0 years

18 - 24 Lacs

Chennai, Tamil Nadu, India

On-site

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Essential Skills and Qualifications: Experience : Minimum 5-8 years in Key Account Management within the Freight Forwarding/Logistics industry. Education : Bachelor's degree Strong relationship management and negotiation skills. Excellent problem-solving and conflict-resolution abilities. Strong analytical and reporting skills, with experience in preparing business review reports. Ability to manage multiple accounts efficiently while ensuring top-quality service. Key Responsibilities and Deliverables: Account Management & Business Growth Drive business generation within assigned key accounts through deep selling and cross-selling initiatives. Build and maintain strong relationships with key clients to ensure long-term partnerships. Identify opportunities for expanding service offerings and enhancing customer satisfaction. Customer Relationship & Service Excellence Manage customer complaints effectively, ensuring prompt resolution and high service standards. Develop and implement Standard Operating Procedures (SOPs) for operational efficiency and onboarding of key accounts. Conduct regular business reviews with customers to assess performance and identify areas for improvement. Operational & Financial Management Ensure cost optimization while maintaining service quality. Oversee accurate and timely billing , invoice submissions, and statement reconciliations for key accounts. Monitor and drive the collection of payments from key accounts to maintain a healthy cash flow. Reporting & Strategic Insights Prepare and submit value-added reports to key accounts, providing insights into business performance. Conduct periodic business reviews with key clients, presenting data-driven recommendations for improvement.

Posted 19 hours ago

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Sales Manager - Freight Forwarding Uniworld Logistics Private Limited

12.0 - 15.0 years

24 - 27 Lacs

Ahmedabad, Gujarat, India

On-site

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Position Overview : The Senior Manager Sales will be responsible for driving business development, achieving sales targets and leading the sales team. This role involves identifying new business opportunities, building and maintaining strong relationships with key clients and ensuring the company's logistics services are promoted effectively to expand the customer base. Key Responsibilities : Sales Strategy : Develop and implement sales strategies to expand market share, increase revenue, and enhance customer loyalty. Business Development : Identify and pursue new business opportunities within the logistics and supply chain industry, both Air & Sea verticals Negotiations & Proposals : Prepare sales proposals, negotiate contracts, and close deals with clients. Market Analysis : Stay informed about market trends, competitor activities, and customer needs to drive strategic sales initiatives Client Relationship Management : Build and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and retention. Collaboration : Work closely with operations, marketing, and other departments to ensure smooth service delivery and customer satisfaction Sales Leadership : Lead, motivate, and manage the sales team to achieve sales targets and KPIs. Reporting : Provide regular reports on sales performance, forecasts, and market insights to senior management. Qualifications : Bachelor's degree in any field 12-14 years of experience in Freight Forwarding Sales. Proven track record of achieving sales targets and driving business growth. Strong understanding of logistics services, market dynamics, and customer requirements. Excellent leadership, communication, and negotiation skills. Ability to manage multiple priorities and work effectively under pressure.

Posted 19 hours ago

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