Fresher Customer Support Executive (International)

As a Customer Support Representative (International) at Zouma, located in Mohali, you will play a crucial role as the first point of contact for our international clients. Your primary responsibility will be to assist clients with inquiries, issues, and deliver exceptional service. This position offers an exciting opportunity for freshers looking to kickstart their career in customer support within a global setting. Your key responsibilities will include responding to customer inquiries through various channels such as phone, email, or live chat promptly and professionally. You will be expected to provide accurate information on products and services, resolve customer complaints effectively, and document interactions in the CRM system. Additionally, troubleshooting technical issues and collaborating with other departments to ensure customer needs are met will be part of your daily tasks. To excel in this role, you should possess excellent written and verbal communication skills in English. Strong problem-solving abilities, a customer-centric mindset, and the ability to work efficiently in a fast-paced environment are essential. Proficiency in Microsoft Office tools and a positive attitude towards learning and adapting to change will be beneficial. This full-time, permanent position offers benefits such as health insurance, paid sick time, paid time off, and Provident Fund. You will be working day shifts from Monday to Friday with morning shifts and weekend availability required. The work location is in-person, providing you with the opportunity to interact closely with team members and customers to deliver outstanding service.,