Frenzyk

About the Role- We are looking for a proactive and empathetic Customer Support Agent to join our growing team. The ideal candidate will be the first point of contact for our customers, assisting them with their queries, updating them on order status, and resolving issues through live chat and email support. If you enjoy problem-solving, have excellent written communication skills, and are comfortable working with spreadsheets and web-based tools, this role is perfect for you. Key Responsibilities Handle customer queries across live chat and email in a timely, professional, and friendly manner. Provide accurate updates on order status, returns, and shipping timelines. Investigate and resolve customer complaints or escalations effectively. Collaborate with internal teams (operations, warehouse, and product) to ensure customer issues are resolved. Follow communication guidelines, tone, and brand policies. Continuously suggest improvements to enhance customer experience. Requirements Fluent in written English with excellent grammar and clarity, Spoken English is not required. Proven ability to write professional and empathetic responses. Strong computer literacy, including proficiency in MS Excel, Google Sheets, and web apps (ticketing systems, CRMs, etc.). Ability to multi-task, prioritize, and manage time effectively. Comfortable working in a fast-paced e-commerce environment. High attention to detail, problem-solving skills, and a customer-first attitude. Prior experience in customer support or e-commerce is preferred but not mandatory. What We Offer Opportunity to work with a fast-growing e-commerce brand. Friendly and collaborative work environment. Competitive salary and performance-based incentives. Exposure to modern tools, CRM systems, and customer experience strategies. Additional Details Shift Timings: 10am - 6pm Work Mode: On-site