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Sun Life Global Solutions
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French Bilingual Expert || Night Shift

French Bilingual Expert || Night Shift

Sun Life Global Solutions

3 - 8 years

|

5 - 9 Lacs

Posted:Just now| Platform:

Apply

Skills Required

b2 french language bilingual

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Looking for Immediate Joiner (06:30 PM - 03;00 AM)- Night Shift

Roles and responsibilities:

Interpret the emails and documents from French to English
Interact with business partners in French
Process transactions to meet and exceed defined service levels of quality, speed and productivity.
Communicate with customers and internal partners through written correspondence
Follow up on requests that cannot be immediately resolved
Build relationships with staff from other departments to ensure queries are responded to in a timely

manner

Escalate issues to management when needed
Work with management to set daily priorities to ensure prompt and efficient service
Maintain flexibility in a high speed, demanding team environment
Identify process improvements to increase efficiencies and streamline processes
Actively participate in departmental team meetings and other open forums
Assist in department projects and initiatives as needed
Solicit and compile information and data related to processing activities
Using PC application and functions such as Excel and Word to update and load data sets

Preferred candidate profile

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Sun Life Global Solutions

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Toronto

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