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10.0 - 15.0 years

35 - 40 Lacs

Bengaluru

Work from Office

The Associate Software Team Lead is pivotal in steering a group of talented software engineers towards the successful execution of R&D projects. This role involves a blend of technical expertise and leadership skills tmanage the development lifecycle, mentor team members, and ensure that software deliverables are innovative, robust, and align with customer expectations. The Associate Team Lead acts as a bridge between the engineering team and senior management, translating business objectives inttechnical strategies, fostering a culture of continuous improvement, and maintaining a focus on both short-term milestones and long-term goals. Qualification: Relevant industry certifications (Azure/AWS certified professional) Bachelor s degree in computer science / engineering, or equivalent work experience. Software Engineer level of experience with exceptional Real-Time skills and enthusiasm Proven ability tself-manage and structure work, this must be demonstrated through clear examples in your application Product / Technical : Degree in Computer Science or Engineering or Equivalent with 10+ years of relevant experience working with C/C++, C#, PHP. Must have 6+ years of Linux C++ / C developer. Must have 6+ years of Windows C/ C#/.NET, Dependency Injection Experience with Service Bus, Test Driven development Must have strong background in muti-process / multi-threaded application design. Must be proficient in Linux (currently using EL9) - Development, Bash shell. Must have strong background using and/or implementing SIP, RTP, or other voice protocols. Working knowledge of Asterisk/FreeSwitch Experience with Machine Learning technologies, NLP, Python libraries (Pandas, Keras, TensorFlow etc.) Good understanding of Python libraries for machine learning, Computer vision, Speech Analytics and Deep Learning tools & techniques Working experience of Cloud (preferably AWS) is an added advantage. Working experience of Cloud (OKD / OpenShift preferred) development Working knowledge of Cloud tools such as Kubernetes, and CI/CD tools such as Harness and/or Jenkins. Working knowledge of Monitoring Tools such as Datadog and/or OpsGenie. Experience working JIRA and in an Agile team. Knowledge of front end technologies (React Js , Node Js, Java script) Working knowledge on Application Security/Vulnerability tools like Black Duck, Coverity / App Scan etc. Experience with API / RESTful data services Experience using Postgres and SQL Server database technologies. Knowledge of VXML & IVR technologies/solutions. Experience of voice & viderecording platforms is advantageous Good understanding of Computer Vision, Speech Analytics and Deep Learning tools & techniques Core Tasks: Lead and support the VASR and Fonolproduct development and maintenance, ensuring global customer success. Initial ramp up is expected tbe based on small product issue resolution building tnew feature development. Once team established and product knowledge at required level, lead the development and implementation of software projects from conception tdeployment. Provide technical expertise and guidance in software design, coding standards, and system integration. Participate in technical requirements though tdelivery Estimates take intconsideration all aspects of solution and are relatively accurate. Tasks and Defects are addressed proactively. Quality gates are met for deliverables. Champion agile development methodology within the development organization. Ensure customer success when called upon tassist in complex issues. Mentor Associate and Graduate Engineers. Ensure the quality and reliability of software through rigorous testing and code reviews. Encourage innovation and the exploration of new technologies tenhance product capabilities. Troubleshoot and resolve complex technical issues that arise during the development process. Manage the allocation of resources, including personnel and technology, toptimize productivity. Establish and monitor performance metrics tevaluate the success of software projects

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11.0 - 15.0 years

70 - 150 Lacs

Gurugram, Bengaluru

Hybrid

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the worlds most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. What Does Success Look Like? We are looking for a Principal VOIP Engineer to lead the architecture and technical direction of our next-gen voice infrastructure. You’ll be responsible for building carrier- grade systems with high availability, low latency, and global scalability- powering mission-critical voice communication in our CCaaS platform. This is a hands-on leadership role where you will influence architecture, establish best practices, and work cross-functionally across Engineering, DevOps, Product, and QA teams. Seniority Level: Principal / Individual Contributor with technical leadership scope. What You’ll Do: Design and implement VOIP (signaling and media) infrastructure using FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine. Architect session border controllers (SBC), NAT traversal, load balancing, and failover strategies. Define standards for call routing and audio quality optimization (codecs, jitter, etc.) Lead initiatives for scalability, observability, security, and resiliency of our voice infrastructure. Troubleshoot live trac and provide technical leadership during major incidents. Collaborate with Backend and API teams to design provisioning, billing, and call analytics APIs. Evaluate and onboard open-source tools or commercial carriers as needed. Coach and mentor junior/lead engineers in VoIP best practices. What Makes You Qualified? 12+ years of hands-on experience in the Telephony / VoIP / CPaaS domain. Strong knowledge of VoIP Protocols (SIP/SDP, RTP/RTCP), Networking fundamentals (UDP/TCP/IP, DNS, MPLS), QoS (latency, jitter, packet loss mitigation). Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC . Expert-level understanding of SIP, RTP, NAT traversal (ICE/STUN/TURN) , and VoIP security (TLS, SRTP, fraud prevention). Hands-on development experience with FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine. Experience in designing carrier-grade telephony plaforms serving millions of calls. Strong systems programming and debugging skills in C/C++ Strong troubleshooting skills, with experience using network monitoring and debugging tools. Familiarity with distributed systems and cloud-based deployments (AWS, GCP, Azure) Excellent problem-solving, debugging, and performance tuning skills

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2 - 5 years

8 - 14 Lacs

Kolkata, New Delhi

Work from Office

Expertise in C, SIP and RTP Expertise and customize Freeswitch for audio/video conferencing 2-4 years of experience in telecom protocols like SIP, RTP, and SMPP. (FreeSwitch, WebRTC). Familiarity with Opensip, Lua, PBX and Kamailio Required Candidate profile 5 days working but rotational off Note- Interested candidate can directly contact at 9045186615.

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