Dear Candidate, We are looking for a detail-oriented Business Analyst to bridge the gap between business needs and technical solutions. If you have expertise in requirement gathering, process mapping, and stakeholder management, wed love to hear from you! Key Responsibilities: Analyze business needs and translate them into technical requirements. Conduct stakeholder meetings to gather and document project objectives. Develop wireframes, flowcharts, and process diagrams. Collaborate with developers, QA teams, and project managers. Ensure business goals align with IT strategies and solutions. Prepare functional and non-functional requirement documents. Required Skills & Qualifications: Strong experience in business analysis and requirement gathering. Knowledge of Agile methodologies and software development lifecycle (SDLC). Proficiency in tools like JIRA, Confluence, and Microsoft Visio. Experience with data analysis and SQL querying is a plus. Ability to identify gaps and suggest process improvements. Soft Skills: Excellent analytical and problem-solving skills. Strong communication and stakeholder management abilities. Ability to work in a fast-paced, collaborative environment. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Reddy Delivery Manager Integra Technologies

Depth knowledge in Business Required Doc, Functional Required Doc Product Genesis Tech stack understanding Product Genesis Key functionalities & features expected Activity Diagram/Flows Business Process Acceptance Criteria Screen Layouts Required Candidate profile Exp in IT frameworks UI / UX User Journey API(s) Order Management , Inventory management ,Procurement management Lifecycle Management (Transactions, Recharges, Refund ) Risks, Mitigations

10+ years of hands-on experience working in a Bank or Financial Institution or in Banking Technology, preferably in Investment Banking / Financial markets Technology. Sound understanding of Transaction Reporting under one or more reporting regimes such as Dodd Frank, EMIR, HKMA, etc. Sound understanding of XML messages, Data Modelling. Expert-level knowledge of Financial Markets products (OTC/ETD & Cash/Derivatives) is an absolute must. Experience in SQL. Experience and understanding of Front Office Trading. Experience in Trade Lifecycle, Front-to-Back trade flows. Experience in Front Office Risk Systems.

We seek a Business Analyst to join our Dynamic team. The ideal candidate will have experience in requirement gathering, solutioning, Proposal, FRS, and SRS preparation, coupled with a deep understanding of product functionality or services.

Greetings!! Hiring for Business Analyst with Life Insurance & Underwriting. Exp- 5+ years Loc- Lower Parel, Mumbai Apply/ share cv to preethi.kumar@harjai.com

Greetings!! Hiring for Business Analyst with Life Insurance and Life Asia. Exp- 3+ years Loc- Lower Parel , Mumbai Apply/ share cv to preethi.kumar@harjai.com

1.Forward plan the release windows and manage the release and risks with different location 2.Negotiation, plan, and manage all release activities 3.Defining processes, policies, procedures and guidelines for Software Configuration and Building Management related activities 4.Introduce Scrum framework starting with projects 5.Maintain the release schedule for all core services and ensure alignment across key partners and development with Net skills 6.Additionally, also held the complete responsibility to plan, develop and coordinate software release 7. Ensure the consistency of the development and production environment by maintaining a regular, sync up of the development repository and the production environment. 8.Managmentof all the roll out schedules, implementation plans and activities for and across all functional groups involved in the release. 9.Manage to remove ambiguity by connecting with individuals and or external teams 10.Conduct Daily stand-up, Planning, Release Readiness reviews and Business GoNo-Go review meetings 11.Assesses Issues, Risks, Assumptions, Action Items & Decisions were identified, documented, and managed 12.Responsible & Accountable for Incident management queue 13.Responsible & Accountable to drive the team to get results on, 14.Resolving potential code conflicts within different project teams 15.Responsible for driving the team to maintain deliver RFCs and adhere to SLAs agreed and defined with the client.

Job Summary: We are looking for a Business Analyst cum Project Coordinator to bridge business needs with technical solutions in a product-based company . The role involves requirement gathering, project coordination, stakeholder communication, and process optimization . Key Responsibilities: Gather, analyze, and document business requirements. Collaborate with development, QA, and design teams to ensure alignment. Create wireframes, process flows, and user stories. Manage project timelines, dependencies, and risks. Conduct UAT, document findings, and suggest improvements. Required Skills & Qualifications: Bachelors/Masters in IT, or related field. 2+ years as a BA/Project Coordinator in a product-based environment . Strong knowledge of Data Science, Machine Learning, and Python . Experience with Agile, SDLC, JIRA, and documentation tools. Excellent problem-solving, communication, and multitasking skills. Location: Ahmedabad (WFO)

Job ID: BA- 0325 Job Location: Chennai, Coimbatore, Bangalore India Work Mode: Hybrid Years of Experience: 5-9 Yrs Educational qualifications: Bachelor's or Master's degree in Business Analytics, Data Science, Computer Science, Business Administration, Information Systems, Data Analytics, or a related field. About Position Deevita is seeking a highly skilled and motivated Senior Business Analyst with expertise in driving requirements to build Data Visualization / Analytics/ Business Intelligence Solutions for Enterprise customers in the Life Sciences/Pharmaceutical industry . The ideal candidate will play a pivotal role in engaging stakeholders within the organization, gather & understand business requirements, and deliver a compelling vision for Data analytics, Visualizations, and BI solutions to drive insights & data-driven decision making in the business. This is an exciting opportunity to work with one of the largest pharmaceutical companies in the USA. Roles & Responsibilities: Requirements Gathering and Analysis: Work closely with stakeholders in the client organization to gather, understand, and document business requirements. Facilitate workshops, interviews, and brainstorming sessions to define business needs and translate them into clear functional requirements. Lead and manage the end-to-end process of gathering, analyzing, and documenting detailed business requirements (BRD, FRD) for new and existing systems and processes. Act as a trusted advisor to business stakeholders, identifying opportunities for operational improvements and strategic initiatives. Use a range of analysis tools and methodologies (e.g., BPMN, UML, SWOT, process mapping) to provide actionable insights and recommendations. Process Improvement: Analyze and map out current business processes, identifying inefficiencies and recommending improvements or automation opportunities. Support process redesigns, ensuring new processes align with business goals, increase efficiency, and improve service delivery. Evaluate business processes for scalability and sustainability, proposing solutions that can adapt to future growth and changing business needs. Data Analysis and Reporting: Lead the analysis of data to identify trends, correlations, and performance gaps, utilizing tools like Power BI, Tableau, Excel, or custom reporting solutions. Use data to drive decision making in requirements definition by analyzing trends and to improve outcomes Support data-driven decision-making by producing ad-hoc analysis and helping stakeholders interpret data trends. Stakeholder Collaboration: Act as a liaison between business stakeholders and technical teams to ensure alignment of project goals, scope, and deliverables. Communicate complex data insights and technical requirements to non-technical stakeholders in a clear and actionable way. Solution Design: Collaborate with development teams to design and configure business solutions that meet identified requirements and business objectives. Lead or support the development and execution of User Acceptance Testing (UAT), ensuring solutions meet business needs and function as expected. Provide input into the system design and configuration to optimize the usability and functionality of tools or platforms. Project Management Support: Manage smaller projects or act as a lead Business Analyst within larger projects, ensuring they are delivered on time and within budget. Coordinate cross-functional teams, manage project timelines, and track progress on deliverables. Assist in the prioritization of tasks, resolving conflicts, and managing risks throughout the project lifecycle. Documentation and Reporting: Create and maintain clear, concise documentation, including business requirements, functional specifications, process workflows, and user manuals. Conduct training sessions for users to ensure smooth adoption of new systems or processes, providing ongoing support and guidance. Required Skills & Qualifications: 5-7 years of experience as a Business Analyst in a corporate or project-driven environment. Proven track record of leading requirements gathering, business process analysis, and driving improvements in technology or business operations. Strong experience in data analysis, report generation, and dashboard development using Power BI and additionally using Tableau, or Excel. Experience with Agile methodologies, managing sprints, and using tools like Jira is a plus. Experience in Life Sciences / Pharmaceutical /Healthcare industries is a must. Advanced knowledge of data visualization tools (e.g., Power BI, Tableau). Proficiency in SQL for data extraction and analysis (basic to intermediate level). Familiarity with business process modeling (e.g., BPMN) and UML. Experience with project management tools (e.g., Jira, MS Project, or similar). Strong analytical thinking with a focus on problem-solving and solution delivery. Excellent communication skills, with the ability to present complex information to non-technical audiences. Ability to work in a collaborative, team-oriented environment, managing multiple priorities and stakeholders. Strong attention to detail, with the ability to handle large volumes of data and ensure accuracy in reporting. Ability to influence and drive consensus among diverse teams and stakeholders. Preferred Qualifications: Certification in Business Analysis (e.g., CBAP, CCBA) or related certifications (e.g., PMI-PBA). Benefits Industry Competitive Compensation package Exposure to work on advanced technologies and excellent career growth opportunities both technical and organization level Paid Time off (EL, SL, CL) , Health Insurance coverage Hybrid /Remote Work From Home Yearly Bonus and Performance Incentives About us DeeVita is a dynamic and growing organization, providing advanced technology services and solutions to enterprise customers in USA over the last decade. Deevita specializes in Data, Analytics, AI, and Cloud Solutions & product development services from startups to enterprise customers.

JOB DESCRIPTION 1) ARD Scientist (Analytical Research & Development Scientist) Positions Sr Scientist -1 Junior Scientist-2 Job Description: ARD Sr Scientist/Jr Scientist capable in developing and validating analytical methods and Validation including calibration to ensure the quality and stability of pharmaceutical products. Key Responsibilities: Develop and validate analytical methods for drug substances and drug products. Perform analytical testing such as HPLC, GC, and wet analysis. Interpret analytical data to assess product quality, purity, and stability. Implement GLP & GDP practices. Prepare technical reports and documentation for regulatory submissions. Collaborate with the FRD & DQA to support product development. Troubleshoot analytical method issues and recommend improvements. Qualifications: Masters degree or Ph.D. in instrumental analysis, Analytical Chemistry, or related discipline. Expertise in analytical techniques such as HPLC, GC, and spectroscopy. Strong knowledge of regulatory guidelines such as ICH and FDA. Good documentation and report-writing skills. Problem-solving and analytical thinking abilities. Minimum 3(or) More Years for Junior scientist of experience in ARD /Q.C . For Sr Scientist 8 (or) more years of experience is desired 2) FRD Scientist (Formulation Research & Development Scientist) Positions Sr Scientist -1 Junior Scientist-2 Job Description: FRD Sr Scientist/Jr Scientist is responsible for the research and development of pharmaceutical formulations, ensuring the products are safe, stable, and effective for consumption. Key Responsibilities: Design, develop, and optimize formulations for pharmaceutical or nutraceuticals Etc. Implementation of QbD . Conduct experiments to test product stability, and efficacy. Prepare technical documents, including formulation protocols and reports. Collaborate with cross-functional teams such ARD, DQA Etc to ensure compliance. Troubleshoot formulation issues and propose solutions. Qualifications: Masters degree in pharmaceutics or Ph.D. in Pharmaceutics & Equivalence, Minimum 3(or) More Years for Junior scientist of experience in FRD /R&D . For Sr Scientist 8 (or) more years of experience is desired Strong understanding of Good Manufacturing Practices (cGMP). Problem-solving skills and GDP implementation Skills in usage of software for developing of formulation and characterization. Excellent communication skills to present findings and collaborate with teams. Exposure in developing Liquid Orals, Solid Orals, Semi-Solid Orals. Nano formulations will be preferred 3) DQA Team (Development Quality Assurance Sr. Executive) Positions Sr Executive -1 Jr Executive -1 job Description: DQA Sr. Executive should monitor the quality assurance processes during product development, ensuring that all stages comply with quality standards and regulatory requirements and product specification need as per ICH Guidelines. Key Responsibilities: Lead quality assurance activities for product development, including design, testing, and validation stages. Ensure compliance with regulatory guidelines and quality standards (e.g., FDA, EMA, GMP). Develop and implement quality control procedures for new product development. Conduct internal audits and prepare quality assurance reports. Collaborate with R&D, ARD to implement the quality issues. Manage risk assessment processes and ensure continuous improvement in quality systems. Should have knowledge in QbD system for product development. Qualifications: Minimum experience should be 6-8 Years for sr executive and 1 to 3 years for junior executive in DQA (or) Q.A Bachelors or Masters degree in Quality Assurance /Analysis/Pharmaceutics, In-depth knowledge of cGMP, GDP, GLP, ICH and regulatory requirements and implementation. Excellent communication and problem-solving skills.

Role & responsibilities Bachelors degree in Business Administration, Information Technology, or related field. 4-6 years of experience as a Business Analyst, preferably in client reporting or analytics. Strong technical skills including proficiency in requirement gathering and documentation Excellent communication and client management skills to facilitate discussions across various stakeholder levels. Ability to prioritize requests and manage the backlog effectively. Experience in conducting User Acceptance Testing UAT) and collaborating with development teams. Familiarity with reporting tools and business intelligence solutions. Critical thinking and problem-solving skills with a focus on KPI evaluation. Responsibilities Interact with the commercial team to discuss, analyze, and document clear requirements related to client reporting solutions. Align with affiliates from different markets to establish business rules for KPIs reported in the dashboard. Review and prioritize the request backlog for the Client IT team based on business priorities. Conduct business UATs for various dashboard releases, collaborating effectively with involved development teams. Define and implement the adoption strategy for reporting solutions to ensure seamless integration into existing practices. Collaborate with stakeholders to understand their needs and provide insights for continuous improvement. Prepare detailed documentation to facilitate knowledge transfer and training for end-users. Monitor project timelines and provide updates to stakeholders on progress and potential barriers.

Role: We are seeking an experienced and dynamic Business Analystto join our team. The ideal candidate will have a deep understanding oftechnologies, and industry best practices. As a BA, you will be responsible for defining and prioritizing features, collaborating with cross-functional teams, and ensuring the successful delivery ofsolutions that meet customer needs and business objectives. Mandatory skill: Excellent written and verbal communication skills to effectively present findings and recommendations. Effectively communicate complex information to senior management, stakeholders, and technical teams to gain buy-in and alignment. Ability to motivate and lead teams, build consensus, and navigate complex stakeholder dynamics. Understanding Azure Devops and be able to size a project(VROM) with minimal information provided Key Responsibilities: 1. Define Product Vision and Strategy: Develop a clear and compelling vision aligned with organizational goals. Establish and communicate the product strategy to internal stakeholders. 2. Product Roadmap Development: Collaborate with key stakeholders to create a comprehensive product roadmap that aligns with business priorities and customer requirements. Prioritize features and user stories based on market trends, customer feedback, and business value. 3. Cross-Functional Collaboration: Work closely with development, QA, design, and other cross-functional teams to ensure timely and successful product delivery. Foster a collaborative environment and serve as a bridge between technical and non-technical stakeholders. 4. User Stories and Requirements: Create detailed user stories and requirements based on input from stakeholders and market research. Define acceptance criteria and ensure the development team understands the desired outcomes. 5. Product Backlog Management: Own and prioritize the product backlog, ensuring it reflects the most valuable features and enhancements. Continuously refine and re-prioritize the backlog based on changing market conditions and business needs. 6. Market and Competitive Analysis: Stay informed about market trends, industry best practices, and competitive offerings related to IAM products. Use market insights to enhance the product's competitive positioning. 7. Release Planning and Coordination: Plan and coordinate product releases, working closely with development and release management teams. Ensure smooth and timely deployment of new features and updates. 8. Customer Feedback and Validation: Gather feedback from customers, support teams, and other stakeholders to validate product features and improvements. Iterate on the product based on user feedback to continuously improve the user experience.

Will own the product, create & maintain a product roadmap Will be the single point of contact to the clients Prioritize features and enhancements based on business impact and customer needs. Required Candidate profile 1-2 years experience as a Project Manager. Strong communication skills with clarity in speech & thought process. Excellent client-facing experience & ability to manage stakeholder expectations.

Job Responsibilities:- Publishing documentation in the format required for project delivery. Communication between the Client and the Technical teams. Writing case studies and blogs for the projects and websites developed. Generating Revenue & projects and closing deals with International Clients. Assists in enforcement of project deadlines and schedules. Quickly understands the business issues and data challenges of clients organization and industry. Creating documents like BRS /SRS and project Cost Estimation Identifies client organizations strengths and weaknesses and suggests areas of improvement. Reviewing documents for language, punctuation, and style or formatting errors with proficiency. Technical Recommendation and Testing.

Primary responsibility will be creating, analyzing, and validating detailed functional specifications Facilitating design sessions with the implementation team to define the solution Delivering elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables Creating a detailed business analysis, outlining problems, opportunities, and solutions for a business Defining business requirements and reporting them back to stakeholders

Seeking a motivated and detail-oriented Business Analyst. The ideal candidate will have a minimum of 1 year of experience in an IT company and will support business operations by analyzing processes, identifying requirements, and delivering data-driven recommendations. Responsibilities include requirement gathering, data analysis, project support, stakeholder communication, documentation, quality assurance, wireframe creation, user story writing, and the development of BRD and FRD. The role requires proficiency in Microsoft Office, strong analytical skills, and familiarity with Agile methodologies. Competitive salary and career growth opportunities available.

4 years + experience in software development project management specifically Managing multiple projects simultaneously Strong experience with project management tools (e.g., Jira) with Agile, Scrum, and other project management methodologies.

10+ years of hands-on experience working in a Bank or Financial Institution or in Banking Technology, preferably in Investment Banking / Financial markets Technology. Sound understanding of Transaction Reporting under one or more reporting regimes such as Dodd Frank, EMIR, HKMA, etc. Sound understanding of XML messages, Data Modelling. Expert-level knowledge of Financial Markets products (OTC/ETD & Cash/Derivatives) is an absolute must. Experience in SQL. Experience and understanding of Front Office Trading. Experience in Trade Lifecycle, Front-to-Back trade flows. Experience in Front Office Risk Systems.

Business Analyst Job Description Exp =2+ year 1. Requirement gathering, Development, Requirement Analysis and documentation, Requirement communication, Requirement management and Testing. Work closely with the Business teams in gathering requirements, and getting it implemented in the system. 2. Designing and developing functional test cases, impact analysis, system integration testing and regression testing. Conducting UAT and documentation of test cases. 3. Support and assists with end user training and coordinates the implementation of these services for the Business. 4. Based on Testing Feedback from Business Users, plan go live dates for the developments. 5. Work with various user and support teams to manage technical/operational issues. 6. Raise the bugs and CRs to tech team and track till closure. 7. Produce periodic and ad-hoc reports for all stakeholders including leadership to monitor and ensure that projects comply with the governance framework. 8. Work closely with the vendor in getting the development completed on time and ensure adherence to quality standards. 9. Ability to multitask and work in a high pressure environment. 10. Excellent analytical, communication, presentation & interpersonal skills. 11. Ability to resolve customer/business issues and run the application management activities. 12. Willingness to go the extra mile to resolve customer/technical issues.

Key Responsibilities: Collaborate with stakeholders to gather, document, and analyze business requirements. Conduct gap analysis to identify opportunities for improvement and optimization. Create detailed functional specifications and process flow diagrams. Assist in the development and execution of test plans to ensure quality and accuracy of solutions. Perform, evaluate, and communicate thorough quality assurance at every stage of system development. Determine and develop user requirements/user stories for the project, to ensure maximum usability. Facilitate workshops and meetings to gather feedback and drive project requirements. Communicate effectively with technical teams to translate business needs into actionable deliverables. Monitor project progress and report on status to stakeholders. Provide support in user training and documentation to ensure successful implementation of solutions. Requirements/Qualifications: BTech/Bachelors degree in Business Administration. 3-5 years of experience in business analysis or a related role. Strong analytical and problem-solving skills with attention to detail. Proficiency in business analysis tools and methodologies (e.g., UML, BPMN). Familiarity with project management frameworks (Agile, Waterfall). Excellent verbal and written communication skills. Ability to work collaboratively in a team environment and manage multiple priorities. Preferred Qualifications (Not mandatory): Experience with data analysis and visualization tools (e.g., Tableau, Power BI). Knowledge of industry trends and best practices in business analysis. Certification in Business Analysis (e.g., CBAP, CCBA) is a plus.

Job Title: Trade Finance Business Analyst (BA) Experience Level: 5+ Years in Trade Finance Operations Location: Mumbai - BKC, soon they are going to move to Andheri East Department: Trade Finance Operations only Job Summary: We are seeking a skilled Trade Finance Business Analyst with 5 years of experience in Trade Finance Operations to support the development, improvement, and implementation of trade finance solutions. The ideal candidate will have a deep understanding of trade finance products, processes, and regulatory requirements, and will work closely with cross-functional teams including technology, operations, and business stakeholders to enhance trade finance workflows and systems. Key Responsibilities: 1. Requirements Gathering & Analysis: Collaborate with business stakeholders to gather detailed business requirements for trade finance products (e.g., Letters of Credit, Guarantees, Documentary Collections). Translate operational processes into functional and technical requirements. Identify gaps, inefficiencies, and opportunities for automation in trade finance operations. 2. Process Improvement: Analyze and document current trade finance processes, systems, and workflows. Propose enhancements to optimize operations, reduce turnaround time, and ensure compliance. Support the implementation of process improvements in areas such as document handling, transaction processing, and risk mitigation. 3. System Development & Support: Work with IT teams to develop, configure, and test trade finance applications and modules. Participate in system upgrades, troubleshooting, and enhancements to ensure alignment with business needs. Ensure smooth integration of trade finance systems with core banking and ERP systems. 4. Stakeholder Management: Liaise with internal stakeholders (operations, compliance, sales, and product teams) to understand their needs and deliver appropriate solutions. Communicate technical concepts and updates to non-technical stakeholders. Provide training and documentation to end-users on new systems or processes. 5. Regulatory Compliance & Risk Management: Stay updated on trade finance regulations (e.g., UCP, URC, URDG, and OFAC regulations) and ensure systems and processes comply with local and international trade regulations. Collaborate with compliance teams to address any regulatory or operational risks. 6. Data Analysis & Reporting: Generate and analyze data reports related to trade finance transactions, operational performance, and compliance. Provide insights and recommendations based on data analysis to support decision-making. Qualifications & Skills: Experience: 5+ years in Trade Finance Operations, with exposure to trade products like Letters of Credit, Guarantees, and Collections. Knowledge: Strong understanding of international trade finance products, processes, and documentation. Familiarity with SWIFT messaging, UCP 600, URDG 758, and other relevant regulations. Technical Skills: Experience with trade finance systems and applications, such as Misys (Finastra), Fusion Trade Innovation, or other trade finance platforms and Trade module in core banking Analytical Skills: Ability to interpret data and trends to identify operational issues and opportunities for process improvement. Communication: Excellent written and verbal communication skills with the ability to interact with technical and non-technical stakeholders. Problem-Solving: Strong problem-solving skills with the ability to work independently and in teams. Education: Bachelors degree in Finance, Business Administration, or related field. Certification in trade finance (e.g., CDCS, CITF) is a plus. Key Competencies: Attention to detail and accuracy in documentation and reporting. Build test cases and participate in testing Ability to manage multiple projects and deadlines. Strong interpersonal and relationship-building skills.

1.Forward plan the release windows and manage the release and risks with different location 2.Negotiation, plan, and manage all release activities 3.Defining processes, policies, procedures and guidelines for Software Configuration and Building Management related activities 4.Introduce Scrum framework starting with projects 5.Maintain the release schedule for all core services and ensure alignment across key partners and development with Java skills 6.Additionally, also held the complete responsibility to plan, develop and coordinate software release 7. Ensure the consistency of the development and production environment by maintaining a regular, sync up of the development repository and the production environment. 8.Managmentof all the roll out schedules, implementation plans and activities for and across all functional groups involved in the release. 9.Manage to remove ambiguity by connecting with individuals and or external teams 10.Conduct Daily stand-up, Planning, Release Readiness reviews and Business GoNo-Go review meetings 11.Assesses Issues, Risks, Assumptions, Action Items & Decisions were identified, documented, and managed 12.Responsible & Accountable for Incident management queue 13.Responsible & Accountable to drive the team to get results on, 14.Resolving potential code conflicts within different project teams 15.Responsible for driving the team to maintain deliver RFCs and adhere to SLAs agreed and defined with the client

? Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers

? Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

? Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers