8.0 - 12.0 years

0 Lacs

chennai, tamil nadu

On-site

The Ops Sup Analyst 2 position is an intermediate role that involves providing operations support services, which includes record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and opening of accounts in coordination with the Fraud Operations Team. As an Ops Sup Analyst 2, you will serve as a liaison between operations staff, relationship managers, project managers, custodians, and clients. Your primary objective will be to provide day-to-day operations support in alignment with Citi fraud operations support and processes. You will also assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. Responsibilities: - Perform short and long term forecasting analysis and standardized fraud analysis - Make judgments based on practice and precedence under general supervision - Develop and maintain working knowledge of business/industry standards and practices - Demonstrate fundamental understanding of how the team interacts with others to achieve objectives - Identify inconsistencies in data or results and exchange information in a concise and logical manner - Impact the business directly through the quality of tasks/services provided - Appropriately assess risk in business decisions with a focus on safeguarding Citigroup, its clients, and assets - Analyze Fraud Trends and support organizational objectives in fraud review - Act as a Subject Matter Expert (SME) for Fraud review Qualifications: - Relevant experience of 8+ years in a related role - Knowledge and previous experience in the Investigation and Fraud claims process - Experience in trend analysis and alerts in early fraud detection - Extensive knowledge of the Bank's Transactional Processing platforms / Chargeback cycle - Proficient in Microsoft Office and Access - Consistently demonstrates clear and concise written and verbal communication - Demonstrated ability to remain unbiased in a diverse working environment Education: - Bachelor's degree/University degree or equivalent experience This job description offers a comprehensive overview of the responsibilities and qualifications for the Ops Sup Analyst 2 role. While the primary duties are outlined above, additional job-related tasks may be assigned as necessary. Citi is an equal opportunity and affirmative action employer.,

Posted 20 hours ago

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