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3.0 - 8.0 years
6 - 6 Lacs
Noida, Gurgaon/Gurugram, Delhi / NCR
Work from Office
Greetings, We are looking for Fraud Investigation Analyst with 3+ Years of Fraud investigation Experience. Job Description: In the capacity of a Fraud Investigation Specialist, the individual will act as a primary point of contact for customers impacted by fraudulent activity. Approximately 7080% of time will be spent engaging directly with customers, providing empathetic support, conducting detailed investigations, and guiding them through resolution processes. Identify and monitor suspicious activities and potential fraud based on customer interactions and behavioral patterns. Conduct thorough investigations into reported fraud cases, ensuring timely and accurate resolution. Provide clear communication and reassurance to customers throughout the investigation process. Required Candidate Profile 3 to 6 years of experience in client handling or outbound call operations (preferably international calling). Prior experience or exposure to fraud operations and investigations. Strong understanding of credit card fraud and financial fraud patterns. Excellent verbal and written communication skills in English. Strong active listening and conflict resolution skills. High level of confidentiality and ability to handle complex and sensitive customer information. Strong analytical and problem-solving skills. High emotional intelligence and resilience under pressure. Flexible to work in 24/7 shifts Regards, Prajit Grover H.R. TEAM KVC CONSULTANTS LTD
Posted 1 month ago
3.0 - 6.0 years
5 - 6 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Greeting from KVC CONSULTANTS LTD Hiring for Leading ITES Company In Gurgaon for FRAUD INVESTIGATION SPECIALIST. Key Highlights: 1: Graduate with min 3 year experience in FRAUD INVESTIGATION 2: Salary upto 6 LPA 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred As a Fraud Investigation Specialist, the individual will act as a primary point of contact for customers impacted by fraudulent activity. Identify and monitor suspicious activities and potential fraud based on customer interactions and behavioral patterns. Conduct thorough investigations into reported fraud cases, ensuring timely and accurate resolution . KINDLY CALL OR DM -- WITH RESUME RIYA - 9628373761 SIMRAN - 9821182647 Key Responsibilities: Provide clear communication and reassurance to customers throughout the investigation process. Educate customers on fraud prevention techniques and secure financial practices. Collaborate with internal teams and external agencies to identify fraud patterns and strengthen prevention strategies. Document investigation findings and prepare detailed reports in compliance with company policies and financial regulations. Resolve customer complaints and queries within defined service levels and quality standards. Meet and exceed performance metrics including call quality, resolution time, and customer satisfaction scores.
Posted 1 month ago
1.0 - 5.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Hiring: Fraud & Collections Sr. Associate | Global Retail Process Location: Bengaluru (Work from Office) Shift: Rotational (Including Night Shifts) Experience Required: Minimum 12 months in Customer Service / Collections / Fraud Mitigation Job Type: Full-time Work Level: WL1 Frontline Role Industry: BPO / Shared Services / Online Retail Support Client: Leading Global Retail Brand Job Overview: We are hiring Fraud & Collections Sr. Associates for a global retail process. This role focuses on fraud prevention, collections, and ensuring customer satisfaction by providing timely resolutions through voice and non-voice support channels. Key Responsibilities: Assess and approve customer applications based on credit and fraud risk guidelines Identify and mitigate fraud risks using internal tools and market intelligence Handle inbound and outbound collection calls for customers in arrears Recommend credit limits and payment terms for new and existing customers Support customer care teams in resolving sensitive or complex cases Stay updated on fraud trends and recommend process improvements Maintain compliance with internal credit policy and external regulations Ensure accurate documentation of customer interactions Candidate Requirements: Minimum 12 months of relevant experience in fraud control, collections, or customer service Experience in online/mobile/telecom support preferred Strong communication and negotiation skills Ability to work under pressure and handle escalated situations Familiarity with fraud detection tools and credit assessment techniques Flexible to work in 24/7 rotational shifts How to Apply: Call or WhatsApp to book your interview slot: 9986267393 / 7829336034 / 9380300644
Posted 1 month ago
2.0 - 6.0 years
4 - 7 Lacs
Bangalore/Bengaluru
Work from Office
Warm Greetings from RIVERA MANPOWER SERVICES!!!! Kindly Note: We are looking @ Minimum 2 Years of an experience into Fraud Investigation.(Banking Fraud Experience mandatory) Call the below mentioned Number to book your slots and grab the opportunity. CHETHANA @ 7829336034 Roles and Responsibilities Job Responsibilities: Investigation on Trigger alert for each customer account. Understanding Customer details, source of income activity pattern. Review on customer transaction pattern in the triggered account. Review the associate accounts where the funds being received and being transferred. Eliminate the normal transaction like grocery, shopping, restaurant and other transaction. Investigation on the remaining activity to find any suspicious or involved in fraud. Performing external open search to understand any negative news on the main suspect. Performing KYC check to validate original document being submitted. Of f- boarding the client is he has been involved in terms and condition breach. Reporting to regulatory National Crime Agency if any Financial Crime being observed. Understanding customer transaction patter in the account. Fast movement of money like Top-up followed by external transfer or ATM withdrawal. Structuring of money just to avoid the threshold of the system. Desired Candidate Profile *Possess good analytical skills - detail oriented *Possess good communication skills, both oral and written *Be familiar with Microsoft applications and working knowledge of MS excel *Have a good attitude - should be committed to the work Perks and Benefits *One Ways Cab Provided. *Incentives Regards, Chethana 7829336034 Rivera manpower services
Posted 1 month ago
1.0 - 6.0 years
2 - 5 Lacs
Chennai
Work from Office
Only Experience in KYC Compliance / KYC /Transaction Monitoring. Work location: Chennai Should have Good communication Graduation mandatory 5 days working Salary 5lpa Core Knowledge in International KYC is Required Call Swathi 6357012499 . . . Required Candidate profile Candidate should have minimum 1 yr Experience in International KYC compliance / KYC and Transaction Monitoring. Immediate joiners preferred Refer your Friends & Colleagues
Posted 1 month ago
0.0 - 2.0 years
2 - 2 Lacs
Chennai
Work from Office
Job Title: Fraud Analyst Experience : Looking for Freshers to 3 Years (Preferably Male candidates) Salary 2 to 2.25 LPA Work Location: Chennai (Navalur), Work from office Shift and Week off: Rotational shift and rotational week off Who we are? CES is an information technology consulting and process outsourcing services company, which helps its customers with information technology services / solutions and streamlining their business process by leveraging our expertise and domain knowledge in various technologies such as Microsoft, Java, LAMP, Oracle and SAP. CES delivers these services with the highest levels of integrity, quality and professionalism. CES customers span across many verticals such as Automotive, BFSI, Farming & Agriculture, Healthcare, Higher Education, Independent Software Vendors (ISVs), Manufacturing & Distribution, Online Retail (e-Tail), Public Sector and Travel & Hospitality. What we are looking for The Fraud Analyst is responsible for detecting and preventing fraudulent activities within the organization. The role involves analyzing financial transactions, identifying red flags, and investigating suspicious activities. Freshers with good communication. Any graduation is fine Immediate joiners are preferred Should willing to work in rotational shift Walk in interview happening on 23/6/2025, Monday at the below address, CES Limited 1st Floor, West wing Beta Block, SSPDL, Old No. 25, Rajiv Gandhi Salai (OMR), Navalur, Chennai 603103 Why is CES the place for you? Innovative and Dynamic Work Environment Commitment to Employee Growth Meaningful Impact Supportive Team Dynamics Positive Company Culture We believe that CES is not just a workplace; it's a community where you can grow professionally, make a meaningful impact, and be a part of exciting projects. We are confident that your skills and experiences align perfectly with our vision, and we would be thrilled to welcome you to our team. Know more about us www.cesltd.com
Posted 1 month ago
6.0 - 10.0 years
6 - 10 Lacs
Vadodara, Gujarat, India
On-site
Key Responsibilities Collection Management: Oversee Bucket (Bkt) Collection, write-off recovery, sale of assets, and recovery on Loss on Sale within the Commercial Vehicle portfolio. Team Leadership: Manage and mentor a team of Collection Managers, ensuring high performance and adherence to company standards. Manpower & Coverage: Ensure adequate staffing and optimal portfolio coverage, meeting CAPE (Collection Agent Productivity and Efficiency) norms. Technology Adoption: Drive 100% Mobile App usage within the team, ensuring quality feedback and collection trails are consistently updated. Revenue & Non-Starter Focus: Maintain specific focus on non-starter accounts and overall revenue collection. Cross-functional Coordination: Collaborate closely with the sales and credit underwriting teams to maintain portfolio quality. Delinquency Management: Identify asset deployment and conduct direct meetings with delinquent customers to facilitate recovery. Legal Action: Initiate appropriate legal actions for critical and high-value recovery cases. Repossession Compliance: Ensure all asset repossessions are conducted in strict compliance with standard operating procedures. Fraud Prevention: Devise and implement strategies to control and minimize fraud losses. Risk Mitigation: Identify probable risks through regular audits of existing revenue streams and implement corrective measures to mitigate them. Financial Compliance: Ensure timely and accurate deposition of all collected funds without delay. Preferred Candidate Profile Demonstrated ability to achieve high collection efficiency in a timely manner. Proven track record in effective cost management within collections operations. Strong understanding and capability in managing a healthy portfolio. Mandatory Skills & Qualifications Education: Graduate or Post Graduate in Marketing or any other relevant field. Experience: 8-10 years of mandatory experience in secured/unsecured product financing. Communication: Excellent communication and interpersonal skills with a pleasing personality. Self-Motivation: High level of self-drive and enthusiasm.
Posted 1 month ago
2.0 - 7.0 years
4 - 6 Lacs
Gurugram
Work from Office
International Voice Process Experience - 2 years minimum in International voice Process CTC-Upto 6 LPA Any Graduates Location - Gurugram Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah: 7737536478 HR Haider: 9256424833 Perks and benefits Salary + Incentives + Allowances Both Cabs
Posted 1 month ago
1.0 - 4.0 years
1 - 5 Lacs
Gurugram
Work from Office
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way, The Community You Will Join Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere It takes a unified team committed to our core values to achieve this goal Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company, The Trust organization protects, guides, and mobilizes the creation of trust in our community and on our platform We hire quality talent who embody our company values and hold a steadfast commitment to creating a world where anyone in the Airbnb community can host, travel, and connect with peace of mind, The Service Delivery Ops team, as part of the Trust Operations PIO (Platform Integrity Operations) organization , will be responsible for reviewing users or reservations for risks to our users or the Airbnb platform Work on complex cases, build subject matter expertise around online / offline risks and support enablement initiatives across Trust Operations, About You You come from an Online/Offline Risk background Able to solve new or escalated problems which require considerable judgment, You set the highest standards of quality for your work, and hold yourself and others accountable, Able to act as a subject matter expert and provide inputs on how we can enhance internal policies, tools and workflows, The Difference You Will Make As an Operations Investigation Specialist, youll drive towards mastery in your role, challenge the status quo, be accountable and share your opinion You think about the community, participate in Airbnb wide initiatives on how we can improve our product, services and user experience You use logic, gather data and analyze data to propose effective solutions to a variety of problems You dig deeper and utilize all available resources to reach the best possible solution You exchange complex information and ideas effectively, able to use tact and diplomacy when dealing with your own and other teams, A Typical Day Enhance your Risk management, fraud prevention skills, Operational skills, Work with the Global teams including product, policy and legal, Exposure to work with a diverse culture, Suggest operational improvement ideas and see the ideas getting implemented, Improve your data skills, Improve your stakeholder management skills Be a Subject Matter Expert in operation / process / workflow improvements Your Expertise 2-4 years of experience within risk management, fraud prevention, or Trust and Safety Excellent interpersonal and communication skills, both written and verbal, Solution and outcome-oriented Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities, Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes Ability to detect vulnerabilities in existing and new products or features, making suggestions to improve it through data gathering and analysis, Ability to anticipate the ever-evolving fraudulent behaviors through data monitoring and analysis Follow up with Product and cross functional teams to take pre-emptive actions to prevent fraud, Desire to work in a fast-paced and rapidly changing environment Ability to multitask, learn and adapt to new technologies, Familiarity with the Google suite: mail, docs, sheets, and slides, Fluency in another language other than English will be a plus, Experience of working as a Subject Matter Expert with cross functional and cross regional working group, Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following: Workspace: A dedicated, quiet, and private workspace free from interruptions and external noise Internet Connectivity: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved, Confidentiality & Security: Employees are responsible for protecting Airbnbs Intellectual Property and Confidential Information Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality, Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions All qualified individuals are encouraged to apply,
Posted 1 month ago
1.0 - 3.0 years
0 Lacs
Gurgaon / Gurugram, Haryana, India
On-site
JOB DESCRIPTION Position Title, Responsibility Level: Senior Executive Function:Operations Reports to - Assistant Manager - Operations Permanent/ Temporary:Permanent Span of Control - Nil Location: Gurgaon-C-61 Fraud Detection Specialist We are seeking talented and self-motivated Fraud/Dispute Detection Specialist to join our Risk Operations team. Our candidate will be responsible for all aspects of reviews as it relates to lending and credit card applications, account openings, fraud referrals, and the review of transactional activity inbound/outbound calls to confirm activity advising and assisting Management in making and implementing strategic decisions and objectives and driving business objectives. Role Should have 1+ years experience in a fraud/dispute and risk related role which includes Fraud prevention on bank accounts, cheques and cards fraud. Should have 1+ years experience of customer service for fraud and risk related Inbound/outbound calls. Reviewing and verifying fraud related requests. Analyzing customer accounts, products and debit/credit card risk and requesting or inquiring for additional information as necessary through outbound calls. Ensuring compliance with regulatory standards. Ensuring compliance with company/client policies and guidelines. Documenting and effectively communicating reasons for the approval/rejection of transactions. Responsibilities Conducts reviews and inquiries on identified and suspicious accounts within the specified systems Completes Inbound/Outbound calls and take appropriate action based upon results. Analyzes and reviews potentially fraudulent activity, to ensure minimal loss to the organization. Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud Interacts with members, as needed, who are reporting fraudulent activity Reviews suspicious documentation submitted for new accounts Compiles information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted Enters and maintains accurate case detail notes for all alerts received and reports type of fraud on each occurrence .Provides escalation and updates to supervisor regarding alerts worked Responds promptly and exercises exceptional communication skills in an effort to optimize each contact with members, partners and external vendors/banks Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls Performance parameters Productivity Quality / Accuracy Turn Around Time and Cycle Time of work assigned Process Improvement initiatives Domain expertise and certifications scores Schedule adherence, Punctuality and Discipline Organizational Relationships Reports To: Assistant Manager Skills Desirable Skills Attention to detail Commitment and drive for results Questioning, reasoning and analytical Adaptable and Flexible Requires shift-work, including weekends, non-business hours and holidays Business Etiquette Technical Skills Basic strong internet research, Google Docs, and overall PC skills Typing speed of 30 words with high accuracy Soft skills Strong team player Ability to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skills High accuracy at work Self-Discipline, Listening, Patience Education Requirements and Work Experience: Bachelor's degree required. Exceptional English Comprehension Skills Should have 1+ years experience in a fraud and risk related role which includes Fraud prevention on bank accounts, cheques and card fraud. Should have 6 months to 1 year experience of customer service for fraud and risk related Inbound/outbound calls.
Posted 1 month ago
1.0 - 4.0 years
4 - 5 Lacs
Noida
Work from Office
Hi, Naukri.com is hiring for Grievance Expert-Fraud for Noida location. In case of any query, please email on kaur.kuljeet@naukri.com Job Objective : Objective of this role is to screen recruiter posted jobs for authenticity and raise fraudulent / suspicious ones, thereby contributing to maintaining the credibility of live jobs on the business portal. Job Description: Screen and audit the job posting content and identify suspicious or potential threats Review queued listings / transactions and independently determine if the reviewed listings are fraudulent or legitimate Apply due diligence for critical decisions related to content / clients screened Review and address grievance / complaints / query emails as per the defined matrices Manage all the escalations / complaints from internal as well external clients via calls/emails Identify inefficiencies in workflows and suggest solutions. Desired Candidate Profile : Prior experience is escalation / grievance management / compliance or fraud detection will be preferred Excellent communication skills Should have a fair working knowledge of MS Office applications (MS Excel, Word, Powerpoint) Good interpersonal skills Ability to work independently and under pressure Comfortable with rotational timings / shifts ( Day shift only ) Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/
Posted 1 month ago
2.0 - 3.0 years
2 - 7 Lacs
Bengaluru
Work from Office
Analyze financial transactions and account activity to identify unusual activity to identify unusual or suspicious patterns. Conducting in-depth investigations into potential fraud cases, which may involve gathering evidence. Performing 360 Reviews on the Alert which has been triggered due to violation of threshold set for the systems for Fraud types (i.e.- ATO, PTO, TOA, ID Theft, ATO Scam, First Party Frauds etc.). Conduct 360 fraud reviews for the customers profiles and responsible for detecting and mitigating core banking, payments, fraud, and account opening red flags. Implemented solutions to fraud problems across ATOs, P2P Payments, ACH kiting, check kiting, and wire fraud. Multiple investigations into whistle blower complaints concerning account hijacking, transactional frauds, funds transfer return, checks (RDC, Thea) or ACH transactions that provided real time decisions on credit card, loan, and Zelle fraud red flags. Combined retroactive analysis with current state fraud control assessments to implement technology and process framework that provided real time decisions on fraud strategy and overall fraud assessment. Liaison with internal and external counterparts to perform end-to-end alert reviews (360 review) from fraud alert generation through to SAR filing. Analyze data trends and out of pattern activities to assimilate the next course of action (Case closure, Reimbursements, or escalation). Adjudicate the fraud type and apply relevant mitigation steps basis policies and procedures. Immediate joiners only Interested, share your resume at bindhumadhuri.b@twsol.com OR connect 7075581700 (Only via chat, no calls please)
Posted 1 month ago
2.0 - 3.0 years
9 - 14 Lacs
Bengaluru
Work from Office
Who are we looking for First-principle problem solver who is passionate about problem solving with the help of data. Eager to learn and drive growth at scale in a cost efficient manner. If you’re a curious mind and a sharp individual with strong analytical skills, then you’d fit right in with us. Deep functional knowledge in the performance marketing space is a plus. Why PhonePe You’ll own the growth marketing for multiple areas within a broader function in PhonePe. You get to be part of a hyper-growth start-up and work closely with leadership on strategic problem statements and business decisions that impact 600M+ people. You’ll get to interact with some of the smartest professionals that the country has to offer and get exposure to all facets of building a product and at scale. In this role, you’ll be working for our Performance Marketing Team. This function is responsible for acquiring new customers while meeting Business KPIs for PhonePe - Indus App Store The gig Own the entire acquisition strategy and marketing activities. The function is responsible for driving performance marketing activities through various channels - Google Adwords, Facebook Manager, Preburn Partnerships and Networks. This will also encompass ensuring tech product integrations for last click attribution and necessary events tracking for CPX optimisation. Collaborate closely with the business, product functions to understand the business problem and translate them into the right problem statement Collaborate with analytics, marketing product, design, compliance & finance functions on a regular basis to ensure end to end planning, reporting, management & execution. Work with the analytical team to generate new insights & and work on a holistic research to identify new problems. Understand perf channels capability and limitations to suggest a solution of identified problems. Solution should be realistic along with ROI and impact analysis. Have strong communication and negotiation skills for vendor selection, management & pricing decisions. Assertive enough to command our requirements with external and internal stakeholders Have a strong problem solving mindset and be able to apply the right analytical approach for solving the same. Be able to influence stakeholders across various functions to drive initiatives & data driven decision making Be an integral part of the pod strategy and go beyond being a marketing counterpart Job requirements Engineering or MBA graduate from Tier 1 college 2 to 3 years of experience in performance marketing or any analytical roles Strong problem solving & analytical skills Penchant for business & curiosity to understand how the product works Understanding of attribution mechanism, event tracking, product integrations & optimization frameworks. Basic understanding of data structure, storage and flow across engineering systems in order to be able to manage product integrations and raise appropriate requests with analytics Understanding of performance marketing principles, law of diminishing return and elasticity. Understanding of A-B frameworks & time series analysis Experienced in running Google Ads, Facebook Ads Manager, IOS search Ads is preferred Experienced in using third party attribution tool such as Appsflyer/Singular/Adjust (any one) is preferred Experience in Affiliate Marketing & ad fraud prevention is a plus PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news
Posted 1 month ago
10.0 - 15.0 years
20 - 25 Lacs
Bengaluru
Work from Office
About the Team- The PhonePe T&S Decision Sciences team is a part of the Trust & Safety team which is a high impact team which makes extensive use of data, statistical and quantitative analysis, rules-based methods, and explanatory and predictive modeling to identify and mitigate the fraud, risk and abuse patterns visible on PhonePe platform. Our work increasingly employs specialized competencies, such as advanced analytics, data visualization, application development, and geographical trend analysis. As a key member of the PhonePe T&S Decision Sciences team, you will spearhead significant data driven projects focused on safeguarding the platform for merchants and detecting abusive behaviors. If you're passionate about developing processes and digital tools to enhance the understanding of financial transactions and identify impactful trends affecting millions of customers and merchants, and if you’re eager to collaborate with top professionals to turn your vision into reality swiftly and purposefully, we invite you to join us! Roles & Responsibilities: Own the fraud, risk and abuse for the entire platform across all BU and fraud MOs Guide and mentor the team to develop strategies to detect, action and resolve end to end risk across the platform and stakeholders. Align senior leadership across the platform with T&S goals and objectives. Supervise, lead and align teams to meet overall T&S goals. Work closely with the Engineering, Business, Operations, Product, Data Science teams to build capabilities that help with prediction, early detection, quick resolution and governance solutions. Manage a diverse set of requirements, assess their importance, and prioritize them based on business objectives and available resources. Evaluate trade-offs involved with every decision and articulate with supporting data to enable decision making for senior leaders. Establish processes and frameworks team efficiency and productivity. Analyze data to detect fraud patterns and conduct a root cause analysis and execute short term and long term resolutions for the team. Ability to understand and follow industry best practices for Fraud Prevention. Leverage information from regulatory changes, new regulations and internal policy changes to better identify new key risk areas. Education & Preferred Qualifications: include, but are not limited to: Bachelor’s in engineering or Master's degree in Management, Mathematics, Statistics or related quantitative discipline 10+ years of experience working closely with data and data derived decision making, communicating and contextualizing complexity to business leaders to enable the decision making. Strong quantitative abilities, distinctive problem-solving and excellent analytics skills Strong organizational, communication, presentation and project management skills Ability to work independently and to liaise with other departments and coordinate with various business stakeholders (internal / external). Candidates should have demonstrated experience to work with Fraud and Risk Functions, technology and analytics Experience in developing and implementing successful fraud prevention and detection strategies will be a plus PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news
Posted 1 month ago
3.0 - 8.0 years
5 - 10 Lacs
Hyderabad, Bengaluru
Work from Office
ABOUT THE DEPARTMENT: Risk Management -Risk Monitoring and Control Unit (RMCU) lays down the defined procedures to identify, detect, Investigate and report fraud and misconduct incidents RMCU play role in to implement practices to support culture of non tolerance towards fraud and misconduct risk in organisation and also develops plans for to control and reduce fraud PURPOSE OF THE JOB: Implement and manage fraud control measures through thorough investigations, ensuring uncompromised quality while tackling financial and non-financial fraud. The role involves proactive risk identification, fraud pattern analysis, and mitigation strategies to safeguard organizational integrity. Key responsibilities include conducting investigations, enforcing disciplinary actions, managing stakeholders across multiple regions, executing surprise checks, and leading awareness initiatives. Emphasis is on minimizing financial loss and reputational risks while collaborating with critical functions for fraud prevention. Continuous adaptation to evolving fraud trends and technological advancements is essential to ensure resilience against emerging threats. The goal is a robust, secure, and fraud-resistant organization. DUTIES & RESPONSIBILITIES: Conduct fraud investigations within the specified Turnaround Time (TAT) to ensure timely resolution. Organize and lead risk awareness sessions and implement various awareness initiatives to enhance fraud prevention measures. Identify and address process gaps observed during investigations, recommending improvements to strengthen internal controls. Proactively recognize fraud trends within the region/zone and generate self-identified referral cases for further investigation. Manage and engage stakeholders effectively, ensuring seamless communication and collaboration across departments. Conduct branch visits and surprise audits to assess compliance and detect potential fraud risks. Collaborate with critical functions such as risk management, compliance, and legal teams to fortify fraud control strategies. Demonstrate strong communication skills both written and verbal to convey findings, recommendations, and preventive measures clearly and persuasively. Qualification & Skills: Bachelors degree in Accounting, Finance, Business Administration, or related field; relevant certifications (e.g., Certified Fraud Examiner (CFE), CFCS are preferred Atleast 3-5 years of relevant experience in fraud control, strategic initiatives, and investigation within a Life/General insurance is preferred Strong knowledge of risk management frameworks, anti-fraud controls, and forensic investigation methodologies Strong understanding of industry trends, regulations, and best practices Excellent analytical, communication, leadership skills with expertise in OSINT tool Proficiency with data analytics tools - Microsoft Office Suite Strong communication skills with the ability to prepare clear, concise reports and present findings to senior management.
Posted 1 month ago
0.0 - 3.0 years
0 - 3 Lacs
Noida, Uttar Pradesh, India
On-site
Investigate suspected fraudulent activity using a variety of tools and investigative techniques. Analyze transaction data, account activity, and trends to identify suspicious patterns that could indicate fraud. Collaborate with internal departments, law enforcement agencies, and external partners to prevent and resolve fraud-related issues. Develop and implement effective fraud prevention strategies and procedures to minimize risk exposure. Ensure adherence to financial regulations and industry standards related to fraud detection, prevention, and dispute handling. Review and manage chargebacks, disputes, and fraud claims to ensure timely resolution and mitigate financial losses. Prepare and file Suspicious Activity Reports (SARs) as per regulatory requirements. Requirements: Minimum 6 months of experience in fraud detection, investigation, or financial dispute handling, with a strong understanding of transaction monitoring and fraud prevention. Knowledge of Anti-Money Laundering (AML), account takeover, card fraud, check fraud, and chargebacks. Strong analytical and problem-solving skills with an attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Excellent communication, interpersonal, and negotiation skills. Familiarity with financial regulations and industry standards related to fraud prevention and detection.
Posted 1 month ago
1.0 - 11.0 years
30 - 60 Lacs
, United States of America (USA)
On-site
URGENT HIRING !!! location's : Canada , Australia , New Zealand , UK, Germany , Singapore ( Not In India ) Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc For more information call or whatsapp +91 8800897895 What you'll be working on; Unauthorised card fraud Unauthorised faster payment fraud Authorised card payment fraud Authorised faster payment fraud Third party account takeover attempts Your day to day; Fraud Investigators within our protect pillar work within a mixture of regulated and unregulated deadlines. Their role supports the quality of performance and knowledge across the pillar. Gathering evidence from customers claim submissions via our In app chat function and calls to and from customers Probing for further evidence where needed Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance) Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their account Providing advice and support to victims of fraud on how they can protect themselves in the future Completing any post-investigation activity as required
Posted 1 month ago
2.0 - 6.0 years
5 - 8 Lacs
Bengaluru
Work from Office
Warm Greetings from RIVERA MANPOWER SERVICES!!!! Kindly Note: We are looking @ Minimum 2 Year of an experience into Fraud Investigation /Risk Investigation / SAR/ Transaction Monitoring in International BANKING oNLY. Call the below mentioned Number to book your slots and grab the opportunity. CHETHANA @ 7829336034 /9986267393 /9380300644 Immediate Joiners onlu Roles and Responsibilities : Investigation on Trigger alert for each customer account. Understanding Customer details, source of income activity pattern. Review on customer transaction pattern in the triggered account. Review the associate accounts where the funds being received and being transferred. Eliminate the normal transaction like grocery, shopping, restaurant and other transaction. Investigation on the remaining activity to find any suspicious or involved in fraud. Performing external open search to understand any negative news on the main suspect. Performing KYC check to validate original document being submitted. Off- boarding the client is he has been involved in terms and condition breach. Reporting to regulatory National Crime Agency if any Financial Crime being observed. Understanding customer transaction patter in the account. Fast movement of money like Top-up followed by external transfer or ATM withdrawal. Structuring of money just to avoid the threshold of the system. Desired Candidate Profile *Possess good analytical skills - detail oriented *Possess good communication skills, both oral and written *Be familiar with Microsoft applications and working knowledge of MS excel *Have a good attitude - should be committed to the workPerks and Benefits *One Ways Cab Provided .*Incentives Regards,Chethana - 7829336034 Rivera manpower services
Posted 1 month ago
3.0 - 6.0 years
4 - 7 Lacs
Madurai, Chennai, Coimbatore
Work from Office
Lead and mentor AML/KYC and Transaction Monitoring and Sanction screening team, ensure compliance, monitor transactions, handle escalations, improve processes, and achieve regulatory and quality targets. *Candidate should be TL on paper* Required Candidate profile Experienced in managing AML/KYC and frauds, Risk management skilled in Excel/reporting, and problem-solving abilities, fluent in English, with proven leadership Share CV on 7880974645 AKASH (HR).
Posted 1 month ago
1.0 - 6.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Disputes Chargeback Specialist We are seeking a detail-oriented and proactive Disputes chargeback specialist. In this role, you will play a critical part in protecting the customer and banks assets by identifying and preventing fraud and non-fraud dispute activities related to credit card transactions, accounts, and chargebacks. You will be responsible for managing chargeback cases from initiation to resolution, ensuring compliance with regulations and minimizing financial losses. You will work closely with customers, merchants, financial institutions, and internal teams to ensure prompt and effective resolution of fraud cases, while maintaining high standards of customer service. Role & Responsibilities Investigate disputes and manage chargeback cases, including reviewing documentation, gathering evidence, and preparing responses to represent the bank's position. Place and remove chargeback on accounts post determining appropriate actions based on established procedures. Collaborate with supervisors to handle complex cases, including high-value chargebacks, ensuring timely blocking of accounts where necessary to protect the banks assets. Build and maintain effective communication with customers, merchants, financial institutions, and internal personnel to resolve fraud-related issues and chargeback disputes. Meet and exceed performance goals, including call and case quality, productivity, and customer satisfaction by delivering excellent service. Assist in identifying and implementing process improvements to enhance the efficiency and effectiveness of fraud detection and prevention activities and the chargeback process. Stay informed about the latest trends in fraud prevention and chargeback regulations, both nationally and globally, and recommend new tools, services, and best practices. Complete all required compliance and remedial training on schedule. Qualification : Graduation Mandatory Working Days : 5 working days, 2 rotational week offs CTC : Upto 3.80 LPA to 6.0 LPA Transportation : 2 Way Cab
Posted 1 month ago
0.0 - 2.0 years
2 - 2 Lacs
Chennai
Work from Office
Job Title: Fraud Analyst Experience : Looking for Freshers to 3 Years (Preferably Male candidates) Salary 2 to 2.25 LPA Work Location: Chennai (Navalur), Work from office Shift and Week off: Rotational shift and rotational week off Who we are? CES is an information technology consulting and process outsourcing services company, which helps its customers with information technology services / solutions and streamlining their business process by leveraging our expertise and domain knowledge in various technologies such as Microsoft, Java, LAMP, Oracle and SAP. CES delivers these services with the highest levels of integrity, quality and professionalism. CES customers span across many verticals such as Automotive, BFSI, Farming & Agriculture, Healthcare, Higher Education, Independent Software Vendors (ISVs), Manufacturing & Distribution, Online Retail (e-Tail), Public Sector and Travel & Hospitality. What we are looking for The Fraud Analyst is responsible for detecting and preventing fraudulent activities within the organization. The role involves analyzing financial transactions, identifying red flags, and investigating suspicious activities. Freshers with good communication. Any graduation is fine Immediate joiners are preferred Should willing to work in rotational shift Walk in interview happening on 20/6/2025, Friday at the below address, CES Limited 1st Floor, West wing Beta Block, SSPDL, Old No. 25, Rajiv Gandhi Salai (OMR), Navalur, Chennai 603103 Why is CES the place for you? Innovative and Dynamic Work Environment Commitment to Employee Growth Meaningful Impact Supportive Team Dynamics Positive Company Culture We believe that CES is not just a workplace; it's a community where you can grow professionally, make a meaningful impact, and be a part of exciting projects. We are confident that your skills and experiences align perfectly with our vision, and we would be thrilled to welcome you to our team. Know more about us www.cesltd.com
Posted 1 month ago
4.0 - 7.0 years
15 - 21 Lacs
Pune
Hybrid
So, what’s the role all about? This position will lead multiple R&D teams that are developing a portfolio of enterprise grade and cloud scale products. We are seeking for a Senior Fraud Analy st to join our dynamic Fraud Analytics team . The ideal candidate will analyze financial institution data, assess fraud risks and enhance detection strategies to combat fraudulent activities. How will you make an impact? Analyze and validate financial institutions' data to identify potential fraud risk indicators Perform statistical analysis for fraud prevention products Assess real-time transactions, alerts and fraud labels to identify potential fraud Identify fraud trends and patterns to enhance detection strategies Collaborate with product management and engineering teams to improve fraud controls Generate reports on fraud incidents, losses, and risk mitigation effectiveness Provide domain expertise and business consultancy for internal and external stakeholders Support sales opportunities Have you got what it takes? Bachelor’s degree in Data Analytics, Industrial Engineering, Computer Science or Finance 4-7 years of experience in fraud analysis, risk management or financial crime investigation Strong business analysis skills with the ability to translate business requirements into product features Proficiency in statistical analysis using SQL or Python Strong written and verbal communication skills in English Ability to work independently, learn quickly and solve problems effectively Solid presentation skills Preferred qualifications: Prior experience with fraud prevention techniques Background in external consulting or professional services Master’s degree in a relevant field What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID:6782 Reporting into: Tech Manager Role Type: Senior Analyst
Posted 1 month ago
2.0 - 7.0 years
5 - 8 Lacs
Bengaluru
Work from Office
Looking for grads or undergrads ith min 2 years exp for fraud investigation, Skills- Kyc, kyb, fraud, AML, Risk investigation, salalry:- 5.5 to 8.5 ctc if interested call Sania- 7829751189 or 7259309098
Posted 1 month ago
7.0 - 11.0 years
11 - 16 Lacs
Gurugram
Work from Office
Template Job Title - GN -SONG - MT - Digital Marketing- Programmatic Media Consultant Management Level :09 Management Consultant Location:Bangalore/ Gurgaon/Mumbai Must have skills:Technical & On-Page SEO Optimization, CRM Software Proficiency Job Summary : We are seeking a Programmatic Media Consultant to lead the planning, execution, and optimization of programmatic advertising campaigns across DSPs (Google DV360, The Trade Desk, Amazon DSP, Xandr). The ideal candidate will have deep expertise in real-time bidding (RTB), audience targeting, data-driven decision-making, and ad tech integration to maximize performance. This role requires a strong analytical mindset, hands-on campaign management skills, and a deep understanding of digital advertising trends to enhance media efficiency and drive ROI. Roles & Responsibilities: Programmatic Strategy & Execution Develop and implement data-driven programmatic media buying strategies across Google DV360, The Trade Desk, Amazon DSP, and Xandr . Campaign Management & Optimization Set up, monitor, and optimize real-time bidding (RTB), private marketplaces (PMPs), and direct programmatic deals to drive performance. Audience Targeting & Data Utilization Leverage first-party, second-party, and third-party data through DMPs/CDPs to build high-converting audience segments. Performance Analysis & Reporting Track key performance metrics (CTR, CPM, CPA, ROAS, Viewability, VCR) using Google Analytics, Adobe Analytics, and custom dashboards . AdTech & MarTech Integration Ensure seamless integration of ad servers, tracking pixels, conversion tags, and API-driven automation for accurate campaign execution. Privacy & Compliance Management Ensure adherence to GDPR, CCPA, and industry regulations , implementing brand safety, fraud prevention, and cookieless targeting strategies . Cross-Functional Collaboration Work closely with creative, marketing, and analytics teams to align programmatic efforts with overall business objectives and customer insights. Industry Trends & Innovation Stay updated on AI-driven programmatic trends, CTV, OTT, DOOH, and emerging media buying innovations to enhance campaign effectiveness and efficiency Professional & Technical Skills: Programmatic Advertising Expertise Hands-on experience with DSPs (Google DV360, The Trade Desk, Amazon DSP, Xandr, MediaMath) and RTB, PMP, and programmatic direct buying . Data Analytics & Performance Tracking Strong analytical skills in Google Analytics (GA4), Adobe Analytics, and reporting tools (Tableau, Power BI, or Looker Studio) to measure campaign success and optimize performance. Audience Targeting & Data Management Expertise in DMPs/CDPs (Adobe Audience Manager, Salesforce DMP, Lotame) and identity solutions (Unified ID 2.0, LiveRamp, Google Privacy Sandbox) for effective audience segmentation. AdTech & MarTech Integration Knowledge of ad servers (Google Campaign Manager, Sizmek), API integrations, tracking pixels, and Google Tag Manager (GTM) to ensure accurate campaign execution. Privacy & Compliance Knowledge Strong understanding of GDPR, CCPA, brand safety measures, ad fraud prevention (IAS, DoubleVerify, Moat) , and cookieless targeting strategies for future-proof advertising Additional Information: - The ideal candidate is a data-driven programmatic media expert with hands-on experience in DSPs, audience targeting, and ad tech integration, possessing strong analytical skills, deep knowledge of privacy regulations (GDPR, CCPA), and AI-driven advertising trends, and the ability to optimize campaign performance for maximum ROI. About Our Company | AccentureQualification Good to have skills:Data & Analytics, marketing automation Experience:7 years of experience
Posted 1 month ago
2.0 - 4.0 years
2 - 11 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
In your day to day role you will - In this role you will have full ownership of a portfolio of merchants and is responsible for end-to-end management of loss and decline rates. Collaborate with different teams to develop strategies for fraud prevention, loss savings, and optimize transaction declines or improve customer friction. You will work together with cross-functional teams to deliver solutions and providing Risk analytics on frustration trend/ KPIs monitoring or alerting for fraud events. These solutions will adapt PayPal s advanced proprietary fraud prevention tools enabling business growth. What do you need to bring- 2-4 years of relevant experience working with large-scale complex dataset. Strong analytical mindset, ability to decompose business requirements into an analytical plan, and execute the plan to answer those business questions Excellent communication skills, equally adept at working with engineers as well as business leaders Want to build new solutions and invent new approaches to big, ambiguous, critical problems Strong working knowledge of Excel, SQL and Python/R Technical Proficiency Exploratory Data Analysis and expertise in preparing a clean and structured data for model development. Experience in applying AI/ML techniques for business decisioning including supervised and unsupervised learning (e.g., regression, classification, clustering, decision trees, anomaly detection, etc.). Knowledge of model evaluation techniques such as Precision, Recall, ROC-AUC Curve, etc. along with basic statistical concepts.
Posted 1 month ago
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