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Hiring Fraud and Collections Associate For Global Retail Brand!! Rivera Manpower Services

1.0 - 5.0 years

4 - 6 Lacs

Bengaluru

Work from Office

Hiring: Fraud & Collections Sr. Associate | Global Retail Process Location: Bengaluru (Work from Office) Shift: Rotational (Including Night Shifts) Experience Required: Minimum 12 months in Customer Service / Collections / Fraud Mitigation Job Type: Full-time Work Level: WL1 Frontline Role Industry: BPO / Shared Services / Online Retail Support Client: Leading Global Retail Brand Job Overview: We are hiring Fraud & Collections Sr. Associates for a global retail process. This role focuses on fraud prevention, collections, and ensuring customer satisfaction by providing timely resolutions through voice and non-voice support channels. Key Responsibilities: Assess and approve customer applications based on credit and fraud risk guidelines Identify and mitigate fraud risks using internal tools and market intelligence Handle inbound and outbound collection calls for customers in arrears Recommend credit limits and payment terms for new and existing customers Support customer care teams in resolving sensitive or complex cases Stay updated on fraud trends and recommend process improvements Maintain compliance with internal credit policy and external regulations Ensure accurate documentation of customer interactions Candidate Requirements: Minimum 12 months of relevant experience in fraud control, collections, or customer service Experience in online/mobile/telecom support preferred Strong communication and negotiation skills Ability to work under pressure and handle escalated situations Familiarity with fraud detection tools and credit assessment techniques Flexible to work in 24/7 rotational shifts How to Apply: Call or WhatsApp to book your interview slot: 9986267393 / 7829336034 / 9380300644

Posted 11 hours ago

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