Role & responsibilities: Franchisee Onboarding & Training Assist in the onboarding process for new franchisees, ensuring they understand company policies, trading platforms, and operational procedures. Coordinate and conduct training sessions for franchisee staff on broking operations, customer service, and compliance standards. Develop and maintain training materials and resources to support franchisee education. Operational Support & Issue Resolution Provide day-to-day operational support to franchisees, addressing queries related to account management, trading platforms, and client services. Collaborate with internal teams to resolve technical issues, ensuring minimal disruption to franchisee operations. Monitor franchisee performance and compliance, conducting regular audits to ensure adherence to company standards. Franchisee Payout Management Oversee the calculation and timely disbursement of franchisee commissions, ensuring accuracy and transparency. Maintain detailed records of franchisee earnings and resolve any discrepancies promptly. Provide franchisees with regular statements and reports detailing their earnings and performance metrics. Sales Support & Performance Monitoring Assist franchisees in setting sales targets and developing strategies to achieve them. Monitor franchisee sales performance and provide feedback and guidance to improve results. Implement incentive programs to motivate franchisees and drive sales growth. Marketing Support Provide franchisees with marketing materials, including brochures, banners, and digital content, to promote services effectively. Assist in local marketing campaigns and events to increase brand visibility and attract new clients. Collaborate with the marketing team to ensure franchisees have access to the latest promotional offers and materials. Communication & Coordination Serve as the primary point of contact for franchisees, facilitating effective communication between the head office and franchise locations. Coordinate with marketing, compliance, and product teams to ensure franchisees have the necessary resources and support. Assist in the implementation of corporate initiatives and campaigns at the franchisee level. Reporting & Documentation Maintain accurate records of franchisee interactions, training sessions, and operational issues. Prepare and submit regular reports on franchisee performance, training progress, and operational challenges. Assist in the preparation of documentation for franchise renewals and compliance audits. Preferred candidate profile: Bachelors degree in Business Administration, Finance, or a related field. 2–5 years of experience in franchise support, operations, or a related role, preferably within the financial services or broking industry. Strong understanding of stock market operations, trading platforms, and investment products. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with franchisees. Proficiency in MS Office suite and CRM software. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Willingness to travel occasionally to visit franchise locations.
