Location : Mumbai Reporting to : Joint Managing Director & CMO - The Business Head for the Packaged Drinking Water Division will be responsible for making the business sustainable, competitive, and profitable. This role requires a visionary leader who can develop and implement business strategies, plans, and tactics that maximize revenue, profitability, and customer satisfaction. The candidate will be expected to balance short-term operational success with long-term growth strategies, moving between day-to-day management and future business building. - This role also requires strong cross-functional leadership, driving collaboration across departments, and navigating a matrix reporting structure to align key stakeholders around a shared vision and growth roadmap. Key Responsibilities: 1. Strategic Leadership & Business Growth: - Develop and execute a comprehensive Go-To-Market (GTM) strategy to achieve strategic objectives, focusing on revenue, market share, and profitability. - Take ownership of the Top line and Bottom line for the business. - Lead the development of a 2-year and 5-year business roadmap, ensuring sustainable growth and market leadership. - Identify and pursue new business opportunities, including expanding distribution networks into new markets, cities, and towns. - Balance operational focus on today's business with the strategic vision of future market growth. 2. Franchise Operations: - Build and strengthen the Franchisee network (Manufacturing and Distribution), ensuring alignment with the business plan. - Develop strong relationships with franchisees, offering support on technical and commercial matters. - Work with franchisees and technical teams to evaluate capacity utilization, quality, and cost-saving measures, ensuring operational efficiency. - Regularly conduct reviews of franchisee performance in collaboration with the Sales and Technical teams. 3. Customer-Centric Approach: - Customer-First Strategy: Lead efforts to instill a customer-first approach, focusing on delivering superior customer experiences across all touchpoints. - Develop strategies to increase customer satisfaction and drive long-term loyalty through targeted product offerings and service improvements. - Explore new customer segments and channels, such as HoReCa, airlines, and corporate sales, while maintaining a high presence in traditional retail markets. 4. Cross-Functional Leadership: - Foster a culture of collaboration across functions, working closely with departments such as Sales, Marketing, Technical, R&D, Supply Chain, and Finance to drive business success. - Matrix Reporting: Effectively manage relationships and align priorities across different teams and functions, navigating the complexities of a matrix structure to ensure seamless coordination and execution. - Ensure cross-departmental collaboration for delivering against strategic objectives, maximizing operational efficiency, and supporting innovation. 5. Market Analysis & Competitive Strategy: - Analyze market trends, identify new opportunities, and devise strategies to counter competition. - Drive product innovation and differentiation based on customer insights and market needs. - Regularly review key marketing metrics and promotional effectiveness to ensure strong ROI on marketing spends. 6. People & Capability Development: - Lead efforts to build a high-performing team, focusing on capability building, training, and succession planning. - Ensure the training and development of both franchisee teams and internal staff to maintain a competitive edge. - Promote a culture of employee satisfaction, encouraging engagement and workforce development. 7. P&L Responsibility: - Responsible for managing the P&L for the Packaged Drinking Water Division, ensuring sustained revenue and profit growth. - Lead efforts in cost management and work with technical and supply chain teams to optimize product costs. 8. Risk Management & Business Continuity: - Identify and mitigate risks, ensuring the business is prepared for any disruptions. - Develop and implement contingency plans for business continuity, particularly in supply chain, operational, and regulatory challenges. We are looking for: - 15+ years of experience in channel sales, business development, and franchise operations within the FMCG/Beverages industry, with at least 3+ years in a leadership role. - Proven success in P&L management and business development in a distributed, multi-geography setup. - Strong track record in franchise operations, ideally within the beverages or FMCG sector, with a deep understanding of market dynamics and operational complexities. - Demonstrated ability to drive business growth, innovate, and achieve results in highly competitive markets. - A strategic thinker with strong leadership, negotiation, and relationship-building skills. - Experience navigating matrix reporting structures and leading cross-functional teams. - Strong understanding of market trends, customer behavior, and competitive landscapes. Why Join Us: - Be part of a growing, high-potential business in the packaged drinking water segment. - Lead a dynamic team that values innovation, collaboration, and market leadership. - A role with high visibility and impact, directly contributing to the company's growth strategy. - Work with a leading brand in the Indian FMCG market with opportunities for long-term career growth.
