Job Overview: We are seeking an experienced and skilled Firewall L1 & L2 Engineers to join our network security team in Mumbai. The ideal candidate will have a strong background in network security, with specific experience managing and supporting firewalls and security appliances from Palo Alto Networks (PA), Checkpoint, Cisco ASA, and Fortinet. This role requires a proactive individual with a keen eye for security, a strong technical foundation, and effective communication skills to handle daily operational tasks, manage incidents, and maintain security policies within a 24/7 environment. Key Responsibilities: Firewall Administration and Support: Manage, configure, and troubleshoot firewall solutions across PA, Checkpoint, Cisco ASA, and Fortinet platforms. Perform day-to-day BAU MACDs (Moves, Adds, Changes, and Deletes) and configuration changes as required. Incident and Problem Management: Manage and resolve incidents, problems, and service requests associated with firewall operations. Proactively monitor network security events using network monitoring tools to identify and resolve issues before service degradation occurs. Conduct incident analysis and response, supporting troubleshooting efforts across OSI layers 1, 2, and 3. Policy and Exception Management: Manage firewall policies and exceptions to ensure compliance with organizational security standards. Deploy and maintain access and security policies, aligning with organizational requirements. Technical Expertise and Troubleshooting: Hands-on experience with packet capture, analysis, and troubleshooting tools. Perform daily performance checks, periodic audits, and compliance reviews on firewall devices. Troubleshoot network, transport, session, presentation, and application layers as required. Network Security Operations: Implement and uphold network security policies, standards, and procedures. Apply security patches as needed and support automation of processes through scripting or SOAR tools. Collaboration and Coordination: Work closely with users to resolve trouble tickets efficiently. Coordinate with OEMs for TAC support, RMA, replacement, and reconfiguration of PA, Checkpoint, Cisco ASA, and Fortinet devices. Backup device configurations in accordance with the agreed schedule. Candidate Requirements: Experience: 2-7 years of experience in network security, with managing PA, Checkpoint, Cisco ASA, or Fortinet firewall solutions. Technical Proficiency: Proficiency in managing and configuring PA, Checkpoint, Cisco ASA, and Fortinet firewall solutions. Strong experience with Windows, Linux, and Unix environments. Skilled in commissioning, implementation, and integration of firewall solutions with management and authentication tools (e.g., email, AD, IAM, SIEM). Experience in automating processes using scripting and SOAR tools. Knowledge Base: Solid understanding of firewall products, policy management, and exception handling. Familiarity with troubleshooting tools for packet capture, analysis, and network diagnostics. Operations Management: Experience in incident, problem, service request management, and change management. Ability to maintain service levels for 24/7 monitoring and configuration oversight of network security infrastructure. Soft Skills: Excellent verbal and written communication skills for effective interaction with users and stakeholders. Strong analytical skills, with the ability to manage multiple priorities under minimal supervision.
