36 Forecasting Tools Jobs - Page 2

As a Sales Operations Analyst specializing in Supply Planning and Demand Planning, you will play a crucial role in transforming sales into a future-ready and digital B2B revenue engine. Your responsibilities will include providing backend support for sales operations, including license, training, pricing, budgeting, and negotiation. You will equip sales teams with the necessary content, training, and data to drive sales activities effectively. To excel in this role, you should have at least 2 years of experience in demand planning, supply chain, or sales operations. Proficiency in forecasting tools such as SAP IBP, Oracle Demantra, and Kinaxis is essential. Additionally, you should be adept in using Excel, Power BI, and ERP systems like SAP and Oracle. Experience with Sales & Operations Planning (S&OP) processes and cross-functional collaboration will be beneficial. Strong analytical, leadership, and communication skills are also required. Your primary responsibility will be to lead the end-to-end demand and supply planning process, ensuring product availability, optimizing inventory levels, and aligning supply with market demand. This will involve close collaboration with various departments including Sales, Marketing, Finance, and Operations. It is essential that you have experience with Integrated Business Planning (IBP) platforms such as SAP IBP and Kinaxis RapidResponse. Knowledge of advanced forecasting techniques like machine learning and regression models will be an advantage. Familiarity with inventory optimization, network planning, global trade compliance, logistics, and distribution models is crucial. Experience in change management, process transformation, and digital supply chain technologies like IoT, blockchain, and digital twins will set you apart. Furthermore, a strong understanding of financial planning and budgeting in the context of supply chain operations is necessary. Experience working with contract manufacturers, vendors, and third-party logistics providers, as well as familiarity with scenario planning and risk mitigation strategies, will be highly valued. Holding certifications such as APICS CPIM/CSCP, SCOR-P, Lean Six Sigma, or PMP will be a plus for this role.,

As the Financial Reporting and Analysis Manager, your main responsibilities will include leading the monthly, quarterly, and annual financial consolidation process across group entities. You will be responsible for preparing consolidated financial statements and management reports for senior leadership, ensuring timely and accurate submission of monthly divisional/area financial reporting requirements, and compliance with applicable accounting standards (Ind AS/IFRS) and internal policies. You will supervise local operations performance through routine reviews and analysis of financial results, including sales performance against financial plans, updates, and LBE. It will be your duty to advise management on exposure issues and collaborate with the commercial team to devise appropriate market strategies or recovery plans. Additionally, you will prepare monthly analysis and updates on sales, standard margin, and SG&A expenses, perform gap analysis, and formulate remedial plans. Assisting in budgeting, forecasting, and variance analysis at the consolidated level will also be part of your role. You will identify opportunities for process improvement and automation using tools like Power BI and Python, maintaining and enhancing consolidation systems and reporting tools to support efficient MIS delivery. Ensuring compliance with financial regulations and company policies, implementing and maintaining robust internal controls to safeguard assets, and conducting regular audits and reviews to ensure financial integrity are crucial aspects of the role. Displaying strong internal stakeholder management through effective coordination and facilitation of cross-functional collaboration, as well as working closely with Corporate Financial Services (CFS) to update policies and guidelines for the business, will also be key responsibilities. You will develop strategies to improve operational efficiencies while overseeing service levels and optimizing inventory and operational costs. With a Chartered Accountant (CA) or MBA in Finance from a reputed institution, along with a minimum of 3-5 years of experience in financial analysis, reporting, and strategic planning, preferably in a corporate or consulting environment, you should possess a strong understanding of accounting principles, financial statements, and consolidation techniques. Proficiency in Microsoft Excel and ECC 6.0 systems (SAP, Vena, etc.), as well as working knowledge or willingness to develop skills in Power BI, Python, and other data analytics tools, is required. Excellent analytical, problem-solving, and communication skills, the ability to manage multiple priorities and meet tight deadlines, proficiency in financial modeling and forecasting tools, and excellent communication and interpersonal skills are essential for this role. You should have in-depth knowledge and/or experiences in all activities of accounting and financial planning, with the ability to interact and communicate effectively with individuals and groups across all levels of the organization. A proactive mindset with a passion for continuous learning and digital transformation, strong problem-solving and analytical skills, a can-do attitude, and the ability to multi-task under minimal supervision, ensuring deliverables are met in a fast-paced and deadline-oriented environment are also required. Having a positive attitude, a strong team focus, and the capability to speak, read, and write English will be beneficial for this role.,

WHAT WILL YOUR MAIN RESPONSIBILITIES BE Coordinate with BU Finance, SCFS team, O2C team and business owners to gather inputs for updating in forecasting tool for reporting Generation of reports compatible with other planning tools. Review/ensure that master data in Unilever systems is accurately captured in forecasting system (E.g.: Price Masters, Product Hierarchies, Allocation Rules) Supporting Demand Planners in volume upload into forecast system Managing forecast input providers and budget owners and ensuring process discipline to deliver timely and accurate monthly rolling forecast Running forecast process within agreed timelines through the use of forecasting system and delivering dashboards & analytics Providing technical advice / guidance to BU Finance team, clarifications etc Assisting on forecast system changes to enable simplification / automation of dashboards, changing analytics / dashboards based on evolution of business requirements Preparation of standard Perf Mgt Deck which covers actuals, forecast, analytics of financial data Supporting finance master data related changes Supporting review of financial risks & controls relating to Group Management reporting Ensuring timely delivery of month end activities with support of outsourced third-party service providers Maintain a comprehensive issue log, documenting all reported issues with clear details such as descriptions, priorities, and statuses. Communicate unresolved or escalated issues to relevant leadership or stakeholders. Recommend process in monthly Governance meetings. WHAT YOU WILL NEED TO SUCCEED Experiences & Qualifications Qualified Accountant or an equivalent Business Management degree in finance and accounts with 5-7 years of overall experience in Financial planning & Budgeting and Analytics / Forecasting & Reporting Ability to network and influence cross functional stakeholders Strong problem-solving abilities with a keen eye for detail. Excellent communication skills to present data-driven stories effectively. Basic understanding in forecasting tools Excellent communication skills to present complex data in a clear and concise manner Go-getter attitude with an assertive leadership style Knowledge in understanding Unilever Master Data Business Unit Hierarchy, Product Hierarchy etc Skills Ability to manage varied stakeholders including third party service providers for effectively running operations Ability to work cross functionally across Comex service lines finance, GCAD ,GPM , IT etc Solid working knowledge in various business processes & strong finance knowledge Ability to create impact with governance & communication Risk management knowledge to spot the possible risks and proactively mitigate them. Ability to sharply articulate risks and propose solutions to mitigate potential delays, opportunity to demonstrate agility Strong communication and interpersonal skills to build effective relationships with senior stakeholders, extended teams and external parties Experience and awareness of working in a global role, demonstrate awareness and empathy to cultural diversity Ability to work under pressure and at times in ambiguous situations Comfortable to stretch /work in nights shifts for the critical submission days Leadership You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins. You are still responsible for your own results, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed. Critical Behaviors Deliver with excellence: Takes personal responsibility and accountability for execution and results. Generates intensity and focus to motivate people to deliver results at speed. Care Deeply: Brings the voice of the consumer into everything we do, always. Stay three steps ahead : Able to understand the impact of actions being performed. Planning for the best outcome considering all possible scenarios. Focus on what counts : Being laser focused on delivering committed targets with right prioritization among conflicting priorities

Genpact is a global professional services and solutions firm with a workforce of over 125,000 employees spanning across more than 30 countries. Driven by curiosity, agility, and the ambition to create enduring value for clients, we are committed to shaping the future through our purpose - the relentless pursuit of a world that works better for people. By leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI, we serve and transform leading enterprises, including the Fortune Global 500. We are currently seeking applications for the position of Management Trainee, Supply Planner. The role involves managing supply planning activities to ensure efficient delivery of inventory. Key Responsibilities: - Maintaining capacity plans, production schedules, and finite schedules to achieve efficient delivery of inventory, service, and cost objectives. - Providing supply planning expertise for the commercialization of new products and addressing inventory shortage issues. - Scheduling finished goods production for assigned product groups based on sales goals, inventory targets, and product age considerations. - Coordinating activities that impact product supply, ensuring effective communication with various internal stakeholders. - Managing finished goods inventories to meet financial targets and initiate necessary actions for aged products. - Participating in department and company initiatives related to supply planning. - Initiating product listing/delisting/withdrawal in collaboration with Marketing. Minimum Qualifications: - Bachelor's degree in Operations, Supply Chain Management, Engineering, Business, or related field. - Proficiency in SAP or other ERP/APS software and Microsoft Office suite. - Experience in production scheduling, inventory management, or supply/operations planning. - Strong skills in process development, improvement, and implementation. - Excellent English communication skills, both verbal and written. - Results-oriented, independent, with strong negotiation and problem-solving abilities. - Understanding of supply chain and supply planning business drivers, organization structures, and key metrics. - Demonstrated problem-solving skills, ability to work under tight timelines, and manage multiple tasks. - Leadership experience with a continuous improvement mindset. - Ability to balance priorities across internal and external partners. - Quick learner with the ability to influence others through systems and information. Preferred Qualifications: - Knowledge of the supply planning process. - Functional experience in forecasting tools. - Understanding of database management and ERP architecture, preferably in Production Planning and Materials Management. This is a full-time position based in Noida, India. If you are a proactive individual with a passion for supply planning and a desire to contribute to a dynamic team, we encourage you to apply.,

Join our Team About this opportunity: We are excited to announce the opportunity to join Ericsson as a Service Delivery Line Manager. In this role, you will have the chance to support our service sales both directly and indirectly by utilizing our unit resources. This position involves understanding and aligning with our overall Service Delivery Processes, Models, Tools, and Strategies, all while ensuring our work is executed within the scope of OHS requirements. The role expands to cover responsibility for our internal workforce as well as ARPs/ASPs. Following the Ericsson Leadership Framework, this position invites an influential leader who values promoting the corporate values, ethics, and organizational culture to drive excellent performance. What you will do: Drive Performance Management for correct understanding and adherence to processes, methods, and tools. Conduct Resource and Competence Management to ensure matching the right resources to the right cost with the right competence. Manage unit finance to secure a balanced budget for the unit. Ensure service delivery execution to have well-defined KPI/SLA/targets for delivering according to the contract. Contribute and support service sales to promote our delivery. Apply Service Delivery Strategy with a strategy plan broken down to the unit level. The skills you bring: Competency Management, SRM Process, Merlin and data analytics. Capacity Planning, SRM Process, forecasting tools, and data analytics. Strategic Planning. Sales process. Financial structures for Service Delivery. Work Level Agreement (WLA) and Service Level Agreement (SLA). Financial Acumen. Customer Insights. Employee Performance Management. Market insights. Ericsson Business Processes Knowledge.,

The Workforce Planning team provides the data, analytics, and resource management services to ensure Customer Operations staffing levels are appropriate to handle the needs of the business. This role of provides actionable insights to the business delivery teams including forecasting & planning, efficiency, headcount tracking, and seating and space utilization. This role is the key interlock between Customer Operations, Human Resources & Finance. Responsibilities: Forecasting & Capacity Planning Develop detailed resource models to show headcount utilization and need for major CO delivery team functions Workforce Planner will be Responsible to deliver the forecasting for the number of interactions, processing time, shrinkage, attrition and/or other required metrics and input for the capacity management process by use of standard forecasting tools and analysis. Also responsible for the capacity, staffing and resource management of one or more accounts and is providing guidelines and directions towards the WFM Scheduler creation Headcount Reporting & Analytics: Provide recruitment pipeline requirement Position & Head Management Efficiency Tracking: Provide robust measures of efficiency/productivity for each major business delivery team function Scheduling : Scheduling and shift optimization for Customer Support roles Customer Engagement Work closely with Customer Operations team, HR and Finance partners to ensure Workforce Planning meets the business needs Should be able to develop and maintain internal control, setting benchmarks and giving feedback on data performance and recommended actions. Develop and produce performance information with which to advise, engage and influence various levels of operational management. Qualifications: Confirmed experience in handling a workforce program, delivering resourcing plans for a variety of support and back office processing functions Must have good Communication skills Excellent database leadership skills Should have good analytical, Interpersonal skills & Problem Solving skills. Should have proven understanding of Capacity plan build and scheduling Outstanding communication and customer leadership skills and experience partnering with senior business leaders Experience working in a highly sophisticated global matrix environment Deep understanding of workforce planning, tools and methodology Understanding of business processes improvement and methods of working Strong interpersonal skills with all level of staff with excellent verbal and written communication Excellent planning, teamwork and organization skills. Equal opportunity employer LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Show more Show less

Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. With over 125,000 employees spanning across 30+ countries, we are fueled by our innate curiosity, entrepreneurial agility, and commitment to creating lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Management Trainee, Supply Planner. As a Supply Planner, you will play a crucial role in maintaining capacity plans, production schedules, and finite schedules to ensure efficient delivery of inventory, service, and cost objectives. Your responsibilities will include providing supply planning expertise for new product commercialization, scheduling finished goods production, coordinating activities that impact product supply, handling finished goods inventories, and participating in departmental and company initiatives requiring supply planning expertise. Minimum qualifications for this role include a degree in Operations, Supply Chain Management, Engineering, Business, or a related field, along with experience in production scheduling, inventory management, or supply/operations planning. Proficiency in applications such as SAP or other ERP/APS software and a solid understanding of the Microsoft Office suite are required. Additionally, strong communication skills in English, both oral and written, are essential, along with a results-oriented and independent personality, strong negotiation and problem-solving skills, and the ability to lead and manage a team with a continuous improvement mindset. Preferred qualifications include knowledge of the supply planning process, experience with forecasting tools, and an understanding of database management and ERP architecture, particularly in Production Planning and Materials Management. The ideal candidate should possess strong interpersonal and communication skills, problem-solving abilities, and the capacity to balance priorities across multiple internal and external partners. If you are a proactive and detail-oriented individual with a passion for supply planning and a desire to contribute to a global professional services firm, we encourage you to apply for the Management Trainee, Supply Planner position at Genpact. Join us in our mission to create a world that works better for everyone. [Note: This is a fictional job description created for demonstration purposes only.],

As a Demand Planning Manager at our company, you will be responsible for leading a team of franchise-facing Demand Planners to create and maintain accurate demand plans. Your role will involve collaborating with Sales, Marketing, and Operations to optimize inventory costs, enhance service levels, and drive standardized planning processes globally. You must possess strong technical skills in demand planning, along with leadership, strategic thinking, communication, and influencing capabilities. Your key responsibilities will include managing a team to analyze data for demand forecasting, publishing the consolidated franchise demand plan for the APAC region, collaborating with global Demand Planning Leaders, ensuring effective communication of demand plans to Senior Leaders, coordinating with Marketing for product launches and life cycle management, and proactively identifying and addressing misalignments in sales, demand, and supply chain capacity. To qualify for this role, you should have a degree in Business/Engineering/Supply Chain management, with an MBA or master's in supply chain preferred. Professional certifications like APICS accreditation are advantageous. You must have at least 10 years of business experience, including people management and supply chain/marketing experience. Experience in new product introductions, process improvements, and ERP systems is essential, along with knowledge of demand management tools and processes. Your success will be measured by achieving customer service levels, forecast accuracy, and inventory metrics, as well as driving continuous improvement in demand planning and inventory management procedures. Fluency in English, both verbal and written, is required for effective communication in this global role. Join us at Stryker, a global leader in medical technologies dedicated to improving healthcare outcomes. Together with our customers, we impact over 150 million patients annually, offering innovative products and services across various medical specialties.,

As a CRM Specialist at Keka, you will play a crucial role in implementing, customizing, and managing our CRM system effectively. Collaborating closely with the Head of Revenue Operations, as well as our sales, marketing, and customer support teams, you will ensure that our CRM system aligns with our business goals and objectives. Your expertise in HubSpot and Salesforce CRM will be pivotal in streamlining processes, enhancing data accuracy, and improving the overall customer experience. Your responsibilities will include: - Demonstrating proficiency in Hubspot and Salesforce, particularly in Marketing Hub, Sales Hub, Service Hub, and Ops Hub. - Customizing HubSpot CRM to suit our organization's specific requirements, such as creating custom properties, contact records, and lead scoring models. - Integrating HubSpot CRM with other third-party tools and platforms used by various teams to ensure smooth data flow and communication. - Managing data integrity by overseeing data imports, cleansing, and conducting regular quality checks, while implementing best practices for data organization and storage. - Developing and implementing workflow automations, email marketing automation, and lead-nurturing campaigns within HubSpot CRM to enhance efficiency and productivity. - Generating custom reports and dashboards, analyzing sales and marketing data, and providing actionable insights to the team. - Training team members on HubSpot CRM best practices, guidelines, and new features to maximize user adoption and proficiency. - Continuously optimizing and improving CRM processes, workflows, and configurations to enhance user experience and drive better results. - Providing technical support and troubleshooting assistance to CRM users to resolve any issues or challenges they encounter. Additionally, proficiency in other tools such as Ad Platforms, Onboarding tools, Dialer tools, Forecasting tools, Conversation AI platforms, Data warehouse, Product analytics tools, Service and Success tools, and Advanced Excel are preferred. To qualify for this role, you should have: - A Bachelor's degree in a related field or equivalent work experience. - Proven experience as a Hubspot CRM & Salesforce professional with a deep understanding of HubSpot CRM functionalities. - Strong knowledge of CRM best practices, lead management, and marketing automation. - Proficiency in data management and data analysis. - Excellent communication and interpersonal skills. - Attention to detail with a focus on accuracy. - Ability to work collaboratively in a team-oriented environment. - HubSpot CRM certifications (HubSpot Academy) would be a plus.,

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of A ssistant Vice President - Customer Development & Merchandising ! In this role, Customer Development will be integral support who will manage Business processes, tools & update systems, data governance, and reporting that Customer Account Managers can easily understand and use. Leader with deep domain expertise and analytics experience in Retail and Merchandising. Responsibility will be across solutioning, consulting, delivery, and managed services. Responsibilities Leadership track record of setting up and managing analytics & operations in a COE / shared services model Develop and implement strategies to transform retail merchandising practices including products and processes on Assortment, placement, pricing, and promotion. Lead pilot programs and initiatives to test merchandising concepts, technologies, and processes. Minimum years of experience in retail merchandising with proven track record of driving transformational changes. Strong analytical skills and proficiency in data analysis tools and techniques. Drive transformations to ensure seamless delivery and customer experience liaising with all the relevant teams including client stakeholders, internal teams, vendors, customers etc. Design and implement process controls, continuous improvement plans, best practices, and policies to ensure top class operational performance. Intense communication with all business partners to understand their needs and support them in the most efficient way for the company . Work closely with global client&rsquos multiple cross functional teams to identify business needs, requirements and prioritize needs Creates and owns the Operations Business Plan. Lead assessments / blueprinting / due diligence for prioritization problem statements, planning offshore ability, building solution architecture. Build PoVs , help structure POCs, is client front-ending, is a story-boarder, can respond to RFP/RFIs Work on Digital Transformation (data strategy incl orchestration, Governance, Architecture, BI to build reporting/insights/analytics factory) Establish good collaborative relationships with Clients, Sales team and end Customers. Interact with internal stakeholders, Customer Managers, CCD Team, Sales Team, Category, etc. Achieve KPIs / SLAs contractually agreed Deliver Operational Excellence Framework Manage and lead calls with clients Be proactive and ensure operations are run smoothly Drive Transformation journey and improvement Proactive and Self-motivated to follow up or chase with multiple teams for pending information Ensure reporting both for client and Genpact management for Operations review- Regular and timely reporting Identify problems/issues in day-to-day Operations and resolve them proactively Highlight and escalate any issues that need attention Qualifications we seek in you! Minimum Qualifications MBA with relevant experience in a Retail environment. Flexibility to work in any shift Relevant Team leading and Management experience Good analytical mindset, problem-solving, organization skills, and attention to detail Smart problem solver - generate good ideas and practical solutions Team player, Dependable Ability to prioritize tasks and multitask when required MBA/ PG in Retail Operations/ Merchandising/ Marketing Has worked in the global Retail Operations space (relevant years of experience) with hands on experience in area of Merchandising/ Promotion/ Pricing/ Marketing/Assortment Analytics Strong exposure in ERPs - SAP, JDE, Oracle etc. Strong analytical skills with the ability to collect, organize and analyse significant amount of data with attention to detail and accuracy. Preferred Qualifications/ Skills Exposure to Retail industry in a global environment Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP, etc. Certification in Trade Promotions Management is an added advantage Transitions Experience- Must have transitioned 1 or more processes successfully Proficiency with Microsoft Applications - Excellent MS excel, PowerPoint skills is a must Handle large datasets - Identify, analyse , and interpret trends or patterns in complex data sets using statistical techniques and generate actionable insights Good team player and ability to manage large teams Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations Flexibility to adapt to a variety of engagement types, working hours and work environments and locations Ability to learn different analytical tools as per business requirements. Has a mix of modelling & programming experience & led analytics delivery. Design Retail Analytical solutions - Define KPIs and metrics and develop BI solutions Why join Genpact Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

suppGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Manager, Customer Planner! In this position, the Customer Planner will provide integral support to facilitate business processes, update systems, ensure data governance and provide reporting that Customer Account Managers can easily understand and use. This role will help liberate Customer Account Managers to spend more time on growing the business and working externally with Customers. Responsibilities . Establish strong collaborative relationship with the Customer Development (Sales) team, in particular the CAMs and Customer Experience Specialists. . Interact with internal stakeholders in the Planning Hub, Finance and Supply Chain . Be proactive and self-motivated to follow up or chase multiple teams for pending information. . Create, update and cancel promotions using the TPM tool using inputs from the CAMs via SONAR App or other communication processes. . Validate promotional details against guardrails and escalate any exceptions against category guidelines or supply freeze periods. . Send request to CAM (Customer Account Manager) to provide the updated details. . Ensure the promotions are finalized in TPM before the promotion is bought in date. . Evaluate and update customer system/portals with activity plans and promotions. . Reconcile and resolve promotion mis-match issues between TPM and retailer portals. . Create promotion nomination form & send to onshore . Customer Experience Specialist to review and share with the customer. . Update the Promotion plan in the customer tracker. . Regular query resolution and proactive communication/escalation . Maintain positive VOC from stakeholders. . Create and prepare regular, timely reports, provide analytics and insight including Central Business Trackers, Performance vs Plan trackers etc . Update Customer Joint Business Plan (JBP) with actuals . Prepare STOP report and compare to JBP . Produce Weekly EPOS data updates and Stockholding reports . Deliver the agreed KPIs / SLAs . Identify problems/issues in day-to-day operations and resolve them proactively . Own, create, update, and maintain Standard Operation Procedures (SOP) and Knowledge Management tools . Ensure regular and timely reporting both for client and Genpact management for Operations review . Highlight and escalate any issues that need attention . Coordinate and resolve issues with excellent customer service . Deliver quality customer service by researching and responding to all internal . stakeholder&rsquos enquiries quickly, effectively, and professionally. Qualifications we seek in you! Minimum Qualifications/Skills . Graduate, preferably B. Com . Flexibility to work on any shift Preferred Qualifications/Skills . Very Good Written and Verbal Interpersonal skills . Proficient in MS Office applications, especially in MS Excel . MIS and/or reporting experience . Fair understanding of upstream and downstream Trade Promotions processes: Trade Claims, Dispatch rate, Demand/supply planning, Logistics, Supply chain, overall understanding of Trade Pay and Deductions . Fluent in English. Proficient oral and written communication skills. . Experience in Microsoft suite including Outlook, Power Point and MS Teams advanced Excel skills . Strong analytical mindset, problem solving, organization skills, and attention to detail . Smart problem solver - generate good ideas and practical solutions . Strong team player, dependable . Able to manage workload effectively and ensure completion of tasks even if a stretch is required . Ability to prioritize tasks and multitask when required . Exposure to consumer goods industry . Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP etc. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.