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Gallagher Service Center LLP logo
WFM Analyst Gallagher Service Center LLP

1.0 - 3.0 years

3 - 5 Lacs

mumbai, maharashtra, india

On-site

Role: WFM - Analyst Job purpose: To work as part of a greater WFM team and ensure that all functions performed/services provided are in line with the overall WFM strategy. Key areas of responsibility: Forecasting and capacity modeling Analysis of historic trends to predict future volumes Create capacity plan and review the same on an agreed frequency i.e. Actual v/s projected capacity Ensures that all reports originating from the team are accurate, relevant and reliable Complete root cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness Resource Management including accurately tracking all/any movement of ...

Posted 12 hours ago

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