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2 - 3 years

2 - 3 Lacs

Nagpur

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Role & responsibilities A Coordinator between an Office and a Construction Site shall ensure smooth communication, coordination, and execution of tasks between the two locations Preferred candidate profile

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1 - 3 years

1 - 3 Lacs

Chennai

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Role & responsibilities: Perform Accounts Receivable (AR) activities within the medical billing field, with 1-3 years of experience, ensuring timely follow-up on unpaid claims. Collaborate effectively within a team environment focused on processing medical billing transactions, actively contributing to achieving team goals. Need to do AR follow-ups, aiming to resolve outstanding claims efficiently. Demonstrate proficiency in AR analysis, meticulously examining billing accounts to identify discrepancies, unpaid claims, and billing errors. Adhere to all business rules provided by clients, ensuring accurate processing of transactions while meeting stipulated turnaround times. Maintain AR billing claims/accounts at an acceptable level by implementing strategic approaches to resolve outstanding balances and reduce AR aging. Uphold a high standard of accuracy in AR processes, consistently striving for excellence in AR calling and analysis tasks to optimize revenue cycle management Preferred candidate profile: Must have 1 to 3 years of relevant experience and should be willing to Join immediately. Perks and benefits: ESI & PF benefits, Accidental & Life Insurance, Shift Timing: 8am - 5pm, Only 2 Saturdays working in a month. Job Location: Perungudi, Chennai.

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1 years

2 - 2 Lacs

Mumbai Suburban

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Role & responsibilities The ideal candidate will provide top-level assistance for high level executives. They should be well-organized and be comfortable scheduling meetings and responding to emails on the executive's behalf. Lastly, this individual should be able to draft documents and help the executive with any necessary meeting preparations. Responsibilities Calendar management for executives Aid executive in preparing for meetings Responding to emails and document requests on behalf of executives Draft slides, meeting notes and documents for executives Comfortable managing data, CRM tools, and backend documentation Qualifications Bachelor's degree or equivalent experience Proficient in Microsoft Office suite Experience in managing multiple priorities, administrative coordination, and logistics Well-organized, detail-oriented, ability to multi-task with great follow-up skills Strong written and verbal communication skills

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3 - 5 years

0 - 0 Lacs

Hyderabad

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Back office coordinator- International Support staff in creating work orders in System/SAP Ariba Vendor registration and follow up. Timesheet updation and closure. Vendor Invoices updation and closure

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- 2 years

2 - 5 Lacs

Hyderabad

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Responsibilities: Build new client relationships. Creating business opportunities and nurturing business opportunities. Manage and track day-to-day sales activities. Build the pipeline and be responsible for the companys annual revenues by meeting Monthly, Quarterly, and Yearly Sales targets. Key Skills/Activities: Prospecting 1. Understanding the product & customers' needs in depth. 2. Qualification: BANT Methodology. 3. Outreach: Cold Calling, Email Marketing, Social Media Prospecting. Relationship Building Develop long-term relationships that lead to upsell/referrals. Good Communication & Persuasive Skills. Willingness to travel within the city if required. Experience: 0-2 Years of experince

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- 2 years

1 - 3 Lacs

Bengaluru

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Company : Matrix HR Technologies ( https://matrixhrservices.com ) Company profile : Matrix HR Technologies is a 14 Year old Private Limited Company founded by a group of seasoned and experienced professionals. We are the Best HR Service Provider in India. We always dedicated to the ethical practices, timely and successful delivery of agreed assignments which helps organizations to achieve business goals. Our competencies cover a wide range of HR activities and initiatives. We work across all industry sectors, employing a simple yet effective approach to each by developing long-term strategic partnerships across all sectors of business. In addition to Talent Acquisition, we are also providing cloud/web based Payroll Services, Labour Statutory Compliances and Book-Keeping, HR and Statutory Audits, Licencing and Registrations for business operations, HR Shared Services, etc. across India, Middle East and Malaysia. Position : Internal HR Executive (Non IT requirement) Experience : Fresher to 2 years Salary : As per company standards or 30% hike on current salary Working days : 5 Days and 2 fixed week off Working Hours : 9:00 am to 6:00 pm Location : BTM, Layout, Bangalore Description We are seeking a highly motivated HR Recruiter to join our team. The ideal candidate will have 0-2 years of experience in recruitment and a strong understanding of the job market context in India. They should be a self-starter, able to work independently and have excellent communication and organizational skills. Responsibilities Source and recruit candidates using various methods such as job portals, social media, and employee referrals Screen and interview candidates to assess their qualifications and fit for the position Coordinate with hiring managers to understand job requirements and ensure a smooth recruitment process Maintain accurate and up-to-date candidate and job information in the applicant tracking system Negotiate salary and job offers with candidates and provide feedback to hiring managers Participate in recruitment events and job fairs to promote the company and attract talent Provide regular updates and reports to management on recruitment activities Skills and Qualifications Bachelor's degree in Human Resources or a related field 0-2 years of experience in recruitment, preferably in a fast-paced environment Knowledge of job market trends and recruitment best practices in India Strong sourcing, screening and interviewing skills Excellent communication and interpersonal skills Ability to prioritize and manage multiple tasks simultaneously Familiarity with applicant tracking systems and recruitment metrics

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2 - 7 years

3 - 5 Lacs

Mumbai Suburban, Vasai, Mumbai (All Areas)

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Our client which is into Mfg. of Chemicals is looking for Marketing Executive Profile: Draft marketing emails Preparing Quotations Pricing, Quotation, Order Processing Following up with clients Checking Purchase orders Required Candidate profile Generating dispatch documents in Software Sending Dispatch documents details to clients & factory Maintaining Sales Invoice willing to travel for marketing activities Whatsapp CV on : 8097836496

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- 2 years

3 - 5 Lacs

Ghaziabad

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**Job Title**: Female Telecaller **Location**: Indirapuram, Ghaziabad **Experience**: 0 to 2 Years **Reports To**: Sales Manager **Salary**: Competitive salary --- **Job Description**: We are seeking a dynamic and enthusiastic Female Telecaller to join our team at Willus Infrastructure. As a Telecaller, you will be responsible for reaching out to potential clients, explaining our services, and scheduling appointments for the sales team. Your role will be crucial in driving lead generation and contributing to the overall success of our business. --- **Key Responsibilities**: 1. **Lead Outreach**: - Make outbound calls to prospective clients to introduce Willus Infrastructures offerings. - Answer inbound inquiries from interested leads. - Maintain high-quality conversations to build interest and trust. 2. **Data Management**: - Maintain a detailed database of leads and client interactions. - Update the CRM system with call outcomes and follow-up requirements. 3. **Client Communication**: - Explain the benefits of our Pre-Engineered Building (PEB) solutions to potential customers. - Understand client needs and provide information about our services tailored to their requirements. 4. **Appointment Scheduling**: - Arrange meetings for the Business Development team with interested leads. - Coordinate follow-up calls or emails to ensure seamless communication. 5. **Feedback Collection**: - Collect client feedback and relay it to the team to improve processes or services. - Stay informed about client pain points and market trends. --- **Qualifications**: - **Education**: Minimum High School Diploma or equivalent; a degree in any field is a plus . - **Experience**: 0 to 2 years in telecalling, customer service, or sales. Experience in the construction, PEB, or infrastructure industry is an advantage. - **Skills**: - Excellent verbal communication and interpersonal skills. - Fluent in English and Hindi (other regional languages are a plus). - Ability to handle objections and negotiate effectively. - Basic computer proficiency, including MS Office and CRM tools. - Energetic and confident with a customer-focused approach. - **Behavioral Traits**: - Strong sense of responsibility and professionalism. - Good listening skills and patience to handle client inquiries. - Self-motivated and able to meet targets within deadlines. --- **Benefits**: - Competitive salary with performance-based incentives. - Opportunity to work with a growing company in the infrastructure industry. - Professional development and training opportunities. --- **How to Apply**: If you are confident, persuasive, and eager to grow in a professional environment, we encourage you to apply. Send your updated resume to **hrd@willusinfra.com**. Role & responsibilities

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1 - 2 years

2 - 3 Lacs

Pune

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A Field Project Coordinator is responsible for managing and overseeing field operations and project activities at in various colleges.This role typically involves coordination between different teams, ensuring project milestones are met, managing logistics, and maintaining communication with stakeholders. Key Responsibilities: Project Execution : Supervise and support day-to-day project activities in various colleges. Coordination : Act as a link between field teams, central office, and stakeholders. Scheduling : Develop and monitor timelines and ensure deadlines are met. Reporting : Prepare progress reports, document field data, and communicate updates. Resource Management : Ensure availability and proper use of tools, materials Problem-Solving : Address field issues and escalate when needed. Essential Skills: Strong organizational and multitasking abilities Communication and interpersonal skills Problem-solving mindset Knowledge of project management tools Ability to work independently and under pressure

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1 - 2 years

2 - 3 Lacs

Bengaluru

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A Field Project Coordinator is responsible for managing and overseeing field operations and project activities at in various colleges.This role typically involves coordination between different teams, ensuring project milestones are met, managing logistics, and maintaining communication with stakeholders. Key Responsibilities: Project Execution : Supervise and support day-to-day project activities in various colleges. Coordination : Act as a link between field teams, central office, and stakeholders. Scheduling : Develop and monitor timelines and ensure deadlines are met. Reporting : Prepare progress reports, document field data, and communicate updates. Resource Management : Ensure availability and proper use of tools, materials Problem-Solving : Address field issues and escalate when needed. Essential Skills: Strong organizational and multitasking abilities Communication and interpersonal skills Problem-solving mindset Knowledge of project management tools Ability to work independently and under pressure

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1 - 2 years

2 - 3 Lacs

Ghaziabad

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A Field Project Coordinator is responsible for managing and overseeing field operations and project activities at in various colleges.This role typically involves coordination between different teams, ensuring project milestones are met, managing logistics, and maintaining communication with stakeholders. Key Responsibilities: Project Execution : Supervise and support day-to-day project activities in various colleges. Coordination : Act as a link between field teams, central office, and stakeholders. Scheduling : Develop and monitor timelines and ensure deadlines are met. Reporting : Prepare progress reports, document field data, and communicate updates. Resource Management : Ensure availability and proper use of tools, materials Problem-Solving : Address field issues and escalate when needed. Essential Skills: Strong organizational and multitasking abilities Communication and interpersonal skills Problem-solving mindset Knowledge of project management tools Ability to work independently and under pressure

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1 - 2 years

2 - 3 Lacs

Tiruchirapalli

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A Field Project Coordinator is responsible for managing and overseeing field operations and project activities at in various colleges.This role typically involves coordination between different teams, ensuring project milestones are met, managing logistics, and maintaining communication with stakeholders. Key Responsibilities: Project Execution : Supervise and support day-to-day project activities in various colleges. Coordination : Act as a link between field teams, central office, and stakeholders. Scheduling : Develop and monitor timelines and ensure deadlines are met. Reporting : Prepare progress reports, document field data, and communicate updates. Resource Management : Ensure availability and proper use of tools, materials Problem-Solving : Address field issues and escalate when needed. Essential Skills: Strong organizational and multitasking abilities Communication and interpersonal skills Problem-solving mindset Knowledge of project management tools Ability to work independently and under pressure

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1 - 4 years

1 - 4 Lacs

Noida, Kolkata, Pune

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Hiring Locations & Work Mode: Inside Sales Executive: Noida Work from Office (WFO) Field Sales Executive: Noida Work from Office (WFO) + Local Field Visits Pune, Bangalore, Gujarat, Kolkata Permanent Work from Home (WFH) Note: Candidates must be available for local client visits/coordination as required. Key Responsibility Areas (KRAs): Handle incoming leads, trial signups, and SMB to Enterprise accounts via calls, WhatsApp, and emails. Understand client requirements, suggest relevant cloud solutions, and drive deal closures. Conduct regular follow-ups to move leads through the sales funnel. Ensure CRM is consistently updated with accurate lead status. Research and generate new leads when the pipeline is low. Meet and exceed assigned weekly/monthly sales targets and KPIs. Coordinate with technical/onboarding teams post-closure to ensure a smooth client experience. Prepare and present daily/weekly reports with actionable insights. (For Field Sales Executives) : Physically coordinate with clients locally as needed to support business growth and relationship building. Key Skills Required: Proven sales experience (internship or full-time) with a consistent track record of meeting targets. Solid understanding of sales funnel stages and closure techniques. Strong verbal and written communication skills. Ability to engage in requirement-based consultative selling. Awareness of cloud services and SaaS-based solutions is a plus. Technical Skills: Proficiency in Google Sheets / Excel for data tracking and reporting. Familiarity with WhatsApp Business and email communication best practices. Basic knowledge of cloud platforms is preferred. Soft Skills: Highly target-oriented , self-motivated , and persistent . Excellent research and follow-up discipline . Strong in active listening , articulation, and relationship building. Effective time management and ability to work independently. Confident in managing end-to-end sales conversations and closures. Interested candidates please call me on 9319315682 or WhatsApp as well/please share your cv at Hr@utho.com.

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- 1 years

0 Lacs

Mumbai Suburban

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Role & responsibilities Provide high-level administrative support to the MD, including managing calendars, scheduling meetings, and handling correspondence. Take dictation and transliterate accurately in shorthand and type professional letters, memos, and reports. Organize and maintain confidential documents and files. Coordinate travel and accommodation arrangements, especially for shipyard visits or defense-related meetings. Follow up on pending matters with internal departments and external stakeholders. Prepare and compile presentations, proposals, and reports for Ministry of Defence and Navy officials. Handle all logistics and documentation required for meetings with naval authorities or shipyard teams. Maintain records of shipbuilding and repair projects, and prepare status summaries for MDs review. Serve as a point of contact between the MD and clients, shipyards, naval officers, vendors, and government officials. Assist in preparing minutes of meetings and ensure timely follow-ups and action tracking. Ensure confidentiality and discretion in handling sensitive company and defense-related matters.

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2 - 7 years

1 - 6 Lacs

Vadodara

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The Pre-Sales and Sales Executive will generate leads, engage with potential clients, understand their needs, and support the sales team in closing deals. This role involves coordinating site visits, recommending suitable properties, and developing effective sales strategies. Key Responsibilities: Lead Generation: Identify and qualify potential clients. Client Engagement: Schedule and conduct meetings to understand client needs. Market Research: Stay informed about real estate market trends. CRM Management: Maintain accurate client records. Collaboration: Work with Pre-Sales and Sales teams on sales strategies. Sales Support: Assist in tailoring solutions to client needs. Relationship Building: Cultivate strong client relationships. Site Visits: Coordinate and conduct property tours. Follow-Up: Keep prospective clients engaged and informed. Key Skills and Qualifications: Experience: 2 to 6 years of experience in real estate. Education: Graduates only. Communication Skills: Strong presentation and communication abilities. Market Knowledge: Understanding of local real estate market trends and regulations. Problem Solving: Analytical skills to identify and address client needs. Documentation Skills: Proficiency in Microsoft Excel and PowerPoint. Relationship Management: Ability to build and maintain client relationships.

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- 3 years

0 - 2 Lacs

Bangalore Rural, Bengaluru

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Job Role : RCU Executive Experience Location: HQ at HSR, Bangalore Experience: 0 to 3 Years (Freshers can also apply) Language Skills: Fluent in English and Malayalam mandatory (Any additional Indian language preferred like Tamil, Hindi, Marathi, Gujarati). Technical skill : Basic MS Excel knowledge is preferrable Document verification: Pre-disbursement sample verification for checking authenticity of documents. Post-disbursement sample verification for checking authenticity of documents. Maintaining and sharing of MIS at approved intervals Ensure sanctity of Data reported Ensure audit of assigned business for verifying process compliance Coordinating with various teams and handling escalations from cross functional teams. Calling Activity: Calling the applicants to cross check whether the loan process is going on as per the norms or not and mention the call findings accordingly And also To cross check whether any loan/course mis-sell is being happened to stop the fraudulent activity at the initial stage. To check the course/Institutes feedback Non-starter data investigation calling has to be done and mention the call findings accordingly Ad-hoc RCU activities like specific case level findings, institute level findings, handling escalations from various teams and investigations

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1 - 2 years

3 - 4 Lacs

Gurugram

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Duties and Responsibilities Schedule and coordinate interviews, both in-person and virtual, ensuring all necessary arrangements are in place Communicate effectively with candidates throughout the recruitment process, providing timely updates and feedback Assist in drafting and sending offer letters and employment contracts Support the onboarding process by ensuring all necessary paperwork is completed and new hires have a smooth transition Contribute to the continuous improvement of recruitment processes and candidate experience Assist in the various HR related projects. Salary budget 25 - 30k inhand Kindly carry a copy of your CV.

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- 4 years

2 - 2 Lacs

Jaipur

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Looking for a proactive and detail-oriented Junior Merchandiser to join our team. The candidate will support teams in coordinating day-to-day activities across departments. Should have a foundational understanding of apparel production processes

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1 - 6 years

3 - 5 Lacs

Kolhapur

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URGENT REQUIREMENT Job Overview: We are seeking a dedicated and experienced BHMS Doctor to join our clinic and contribute to the overall smooth functioning of the healthcare facility. The successful candidate will be responsible for prescribing treatments for new and follow-up patients, handling business operations, and ensuring patient satisfaction. Additionally, the BHMS Doctor will play a crucial role in managing the patient database, attending to walk-in patients, and collaborating with Senior Consultants when necessary. Job Description: Prescribe treatments for new and follow-up cases. Manage clinic operations and patient database. Ensure positive patient interaction and satisfaction. Analyze patient records and track treatment progress. Deliver effective consultations following company protocols. Stay adaptable to new technologies in healthcare. Desired Candidate ProfileSkills: BHMS degree with valid License. Proven BHMS experience. Strong communication skills. Organizational and managerial abilities. Familiarity with healthcare technologies.

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1 - 6 years

3 - 5 Lacs

Pathankot

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URGENT REQUIREMENT Job Overview: We are seeking a dedicated and experienced BHMS Doctor to join our clinic and contribute to the overall smooth functioning of the healthcare facility. The successful candidate will be responsible for prescribing treatments for new and follow-up patients, handling business operations, and ensuring patient satisfaction. Additionally, the BHMS Doctor will play a crucial role in managing the patient database, attending to walk-in patients, and collaborating with Senior Consultants when necessary. Job Description: Prescribe treatments for new and follow-up cases. Manage clinic operations and patient database. Ensure positive patient interaction and satisfaction. Analyze patient records and track treatment progress. Deliver effective consultations following company protocols. Stay adaptable to new technologies in healthcare. Desired Candidate ProfileSkills: BHMS degree with valid License. Proven BHMS experience. Strong communication skills. Organizational and managerial abilities. Familiarity with healthcare technologies.

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2 - 6 years

0 - 0 Lacs

Hosur

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Job Description: Documentation Specialist (Pre & Post Sales) Position Overview We are seeking a highly organized and detail-oriented Pre and Post-Sales Documentation Specialist to join our team. The ideal candidate will be responsible for creating, managing, and maintaining all sales-related documentation, ensuring smooth communication between sales, clients, and internal teams. Additionally, they will monitor and follow up on pending orders to ensure timely delivery and customer satisfaction . Key Responsibilities Pre-Sales Documentation Prepare and maintain accurate sales proposals, quotations, and tender documents. Collaborate with relevant teams to understand their requirements and tailor information accordingly to the internal teams from the client side. Ensure all sales materials are compliant with company standards and client expectations. Manage and update a repository of sales templates and other related documents along with relevant applicable pre sale payment for orders execution. Post-Sales Documentation Generate and manage order confirmation documents, delivery schedules, and invoices alongwith payment follow ups diligently. Maintain records of client contracts, agreements, and after-sales communications alongwith client feedback. Prepare reports on sales performance and documentation compliance. Work with customer support to address documentation or other relevant related issues raised by clients. Order Management and Follow-Up Track pending orders and coordinate with production, logistics, and procurement teams for timely fulfillment. Communicate with clients to provide updates on order status, shipping timelines. Identify and escalate any issues that might impact order delivery. Maintain an updated database of order statuses and customer communications. Skills and Qualifications Education: Bachelors degree in Business Administration, Sales, or a related field . Experience: 2+ years in a documentation or sales support role, preferably in a corporate setting. Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint) COMPULSORY, (CRM systems, and ERP platforms - Preferred). Soft Skills: Excellent written and verbal communication. Strong organizational and multitasking abilities. Attention to detail and problem-solving mindset. Other: Familiarity with order management and sales cycles is a plus . Key Competencies Time management and ability to prioritize tasks effectively. Strong interpersonal skills for liaising with clients and internal teams. Proactive and capable of working independently with minimal supervision. Commitment to accuracy and maintaining high-quality documentation standards . Interested Candidates, share your resume with the below-mentioned mail ID . Email: recruitment@thepacific.group Phone no: 8925901419

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years

1 - 1 Lacs

Chennai

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Make outbound calls to customers Identify and contact customers with overdue payments. Encourage customers to pay their debts on time Job Location - Chennai Tamilnadu, Thousand Lights,Arumbakkam Required Candidate profile Qualification - Any Degree ( Arts Group Only) (2023,2024) Mode Of Work - Work From Office Male and Female Preferred Immediate Joiners Preferable contanct no - Hemalatha Hr 9629783654

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1 - 3 years

2 - 2 Lacs

Thane

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Job Title: Back Office Executive Female Industry: Real Estate Brokerage Job Type: Full-Time | Office-Based Job Summary: Responsible for administrative support, documentation, loan coordination, and assisting brokers and clients to ensure smooth office and sales operations. Key Responsibilities: Maintain property listings, client records, and schedules Handle office emails, calls, and correspondence Prepare agreements, contracts, and ensure compliance Coordinate with clients, legal teams, vendors, and banks Assist clients with home loan documentation and application follow-ups Support brokers with research, client queries, and site visit coordination Manage invoices, payments, and basic bookkeeping Handle social media, property listings, and marketing tasks Qualifications: Bachelor’s degree (Commerce/Business preferred) 1–3 years of relevant experience Proficient in MS Office; CRM/ERP knowledge a plus Familiarity with home loan process and documentation Strong communication, coordination, and multitasking skills Fluent in local languages Marathi, Hindi, English Benefits: Growth opportunities Supportive work environment

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2 - 5 years

3 - 4 Lacs

Guwahati

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Roles and Responsibilities Manage sales orders from receipt to fulfillment, ensuring timely processing and accurate data entry. Coordinate with internal teams (e.g., production, logistics) to ensure seamless order execution. Conduct follow-ups on outstanding payments and maintain a high level of customer satisfaction through effective communication. Desired Candidate Profile 2-6 year experience in order coordination or related field. Proficiency in Sales Order, Order Processing, Follow Ups, Order Management, Payment Followup skills. Strong attention to detail with ability to work accurately under tight deadlines.

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5 - 8 years

5 - 6 Lacs

Pune

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Job Title: Assistant Manager CRM Industry: Real Estate Location: Viman Nagar, Pune (Head Office) Salary: Up to 50,000 per month or depending on interview performance Experience: 5 years (Real Estate industry experience preferred) Key Responsibilities: Manage post-sales processes including agreement signings, payments, documentation, and possession. Act as the single point of contact for customers post-booking. Ensure timely communication and resolution of customer queries or concerns. Coordinate with internal departments Sales, Legal, Accounts, and Project teams – to ensure smooth customer service. Update and maintain customer data and communication records in the CRM system. Handle customer escalations effectively and provide prompt resolutions. Monitor timely issuance of demand letters, payment follow-ups, and project updates to customers. Generate and maintain regular reports on post-sales activities and customer feedback.

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Exploring Follow Ups Jobs in India

The follow ups job market in India is thriving, with a high demand for professionals who can effectively handle customer queries, provide timely responses, and ensure customer satisfaction. In this article, we will explore the job landscape for follow ups roles in India, including top hiring locations, average salary ranges, career progression, related skills, and common interview questions.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Chennai
  5. Hyderabad

These cities are known for their robust job markets and have numerous opportunities for follow ups professionals.

Average Salary Range

The average salary range for follow ups professionals in India varies based on experience level: - Entry-level: INR 2.5 - 4.5 lakhs per annum - Mid-level: INR 5 - 8 lakhs per annum - Experienced: INR 8 - 15 lakhs per annum

Salary may also vary based on the industry and specific job responsibilities.

Career Path

A typical career path in follow ups may progress as follows: - Customer Service Executive - Senior Customer Service Executive - Team Leader - Manager

Advancement in this field often involves taking on more responsibilities, managing larger teams, and focusing on strategic customer engagement.

Related Skills

In addition to strong follow-up skills, professionals in this field may benefit from having: - Excellent communication skills - Problem-solving abilities - Customer relationship management skills - Knowledge of CRM software - Multitasking capabilities

Interview Questions

Here are 25 interview questions for follow ups roles: - What experience do you have in customer service? (basic) - How do you handle difficult customers? (medium) - Can you describe a time when you went above and beyond for a customer? (medium) - How do you prioritize your tasks when dealing with multiple customer inquiries? (basic) - Have you used any CRM software in the past? (basic) - How do you measure customer satisfaction? (medium) - What strategies would you implement to improve customer retention? (medium) - How do you stay updated on product/service knowledge? (basic) - Describe a time when you had to escalate a customer issue. How did you handle it? (medium) - How do you handle high-volume follow-ups during peak times? (medium) - What metrics do you think are important to track in customer service? (medium) - Can you give an example of a successful cross-selling or upselling experience you had with a customer? (medium) - How do you ensure consistency in your communication with customers? (basic) - What is your approach to handling customer complaints? (medium) - How do you handle a situation where a customer is dissatisfied with the resolution provided? (medium) - Describe a time when you had to collaborate with other departments to resolve a customer issue. (medium) - How do you handle confidential customer information? (basic) - What motivates you to deliver excellent customer service? (basic) - How do you handle repetitive follow-up tasks without getting burnt out? (medium) - Can you give an example of a time when you exceeded a customer's expectations? (medium) - How do you adapt your communication style to different types of customers? (medium) - What do you think are the key qualities of a successful customer service professional? (basic) - How do you handle stress in a fast-paced customer service environment? (medium) - What steps do you take to ensure accuracy in your follow-up communication with customers? (medium) - How do you keep yourself motivated in a challenging customer service role? (medium)

Closing Remark

As you prepare for follow ups job interviews in India, remember to showcase your strong communication skills, problem-solving abilities, and passion for customer satisfaction. With the right preparation and confidence, you can excel in this dynamic field and secure a rewarding career in customer service. Good luck!

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