Customer Service - International Voice TELUS Digital -

0.0 - 4.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Customer Service Executive in the International Voice department, you will be responsible for handling inbound calls from global customers, addressing their queries, and efficiently resolving any issues they may encounter. Your role will involve managing high-volume campaigns and ensuring a high standard of customer service across diverse international markets. Your primary focus will be on providing timely and accurate solutions while maintaining a positive customer experience. Your key responsibilities in this role will include responding to customer questions, resolving issues effectively, remaining calm and professional even when dealing with upset or frustrated customers, completing necessary reports, and escalating calls when required. Additionally, you will participate in regular training sessions to enhance your skills and contribute by sharing helpful tips and best practices with the team. We are looking for candidates who are Any Graduate and must be proficient in English at a C1 or C2 level. Both graduate freshers and experienced individuals are welcome to apply for this position. Strong communication skills in English and the ability to remain composed and solve problems in high-pressure situations are essential for this role. We value team players who exhibit qualities such as respect, courage, humility, integrity, attention to detail, and a focused mindset. The interview process will consist of TA Screening, Assessment, and an Operation face-to-face round. The ideal candidate for this role should be open to working night shifts and rotating weekends as we operate on a 24/7 work schedule in an office-based environment. If you are passionate about providing exceptional customer service and thrive in a fast-paced work environment, we invite you to join our team!,

Posted 3 days ago

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