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Group Manager - Process Training(FNA) - Hyderabad WNS Holdings

10 - 15 years

15 - 18 Lacs

Hyderabad

Work from Office

Group Manager (B1) - Training Job Summary - To oversee the creation, management and execution of training in the relevant business vertical. To ensures the successful integration of training and development programs so that employees can competently meet the business needs of the business. To supervise the training and development section of the business. To be responsible for coaching, mentoring and leading training managers. To innovate and implement best in class practices in the field of training. Key Responsibilities: ~ Liaising with the client to understand training needs for a certain project and effectively implementing tailor made training programs to assist successful transition of the project ~ Ensuring strict and absolute compliance to the training governance plan of the business ~ Reviewing and updating the governance plan as applicable ~ Identifying training and development needs within a business through job analysis, appraisal schemes and regular consultation with business managers and human resources departments ~ Designing and expanding training and development programs based on both the business' and the individual's needs ~ Working with a team to produce programs that are satisfactory to all relevant parties in an business, such as front line staff, line managers, managers and senior managers ~ Developing effective induction programs ~ Conducting appraisals~ Managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the business ~ Monitoring and reviewing the progress of trainers through one on one reviews ~ Ensuring that statutory training requirements are met (e.g., ISO requirements) ~ Evaluating trainers and training & development programs ~ Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment ~ Helping line managers, trainers and training managers to solve specific training problems, either on a one-to-one basis or in groups ~ Keeping up to date with developments in training through research, relevant forums and attending relevant courses ~ Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages ~ Researching new technologies and methodologies in workplace learning and presenting this research ~ Deliver one on one coaching and provide feedback whenever required To conduct all trainings as per plan for F&A in verticals like Manufacturing, Retail, etc. To support trainers in conducting the training To prepare and maintain various process/Training related documents in English To maintain the database for all the trainings conducted over the last 2-3 years To provide relevant data as and when necessary, To adhere to the requirements of supervisors. To create contents of the process as per the training and process requirements. 2.2 DETAILED DUTIES AND RESPONSIBILITIES, wherever applicable Key Responsibility Indicators People Related: Managing people to achieve the set goals. Succession plan Attrition VOE Learning and Training Development Engagement activities Defining goals or objectives for Trainers Process Related: Monitor Training related progress for operations Timely resolution of client queries if any is raised on knowledge management Drive Continuous improvement initiatives in collaboration with operations Ensure that the training process meets the ISO Compliance Ensure completion of the Internal and External Calibration sessions Develop and maintain Client and internal stakeholder relationship Qualifications Qualification: Commerce Graduate Experience: 5-12 years of work experience in F&A with Commerce degree Only DM and above can apply Seniority Level Mid-Senior level Industry Outsourcing and Offshoring Consulting Employment Type Full-time Job Functions Training Skills Training Delivery Record to Report Accounts Receivable (AR) F&A Accounts Payable (AP) Training Needs Analysis Training Training Management

Posted 2 months ago

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