1.0 - 5.0 years

0 Lacs

vadodara, gujarat

On-site

Role Overview: As a Customer Experience Tier 1 at our company, your primary responsibility is to interact with customers and resolve their issues effectively. You will be the initial contact point for customer queries and will play a crucial role in ensuring customer satisfaction through timely responses and resolutions. Key Responsibilities: - Serve as the initial contact for customer queries via email, chat, or phone. - Understand customer concerns and provide prompt responses using knowledge base and standard operating procedures. - Troubleshoot common product issues, guiding customers through basic resolutions. - Accurately log customer interactions and issues in hubspot. - Identify and ...

Posted 1 day ago

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Customer Experience Tier 1 flydocs

1.0 - 5.0 years

0 Lacs

vadodara, gujarat

On-site

As a Customer Support Representative at our company, you will play a crucial role in addressing customer concerns and providing excellent service. Your responsibilities will include: - Serving as the initial point of contact for customer queries via email, chat, or phone. - Understanding customer concerns and responding promptly using our knowledge base and standard operating procedures. - Troubleshooting common product issues and guiding customers through basic resolutions. - Accurately logging customer interactions and issues in hubspot. In addition, you will be responsible for: - Identifying and escalating complex issues to Tier 2 support when necessary. - Collaborating closely with cross...

Posted 6 days ago

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