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0.0 years
0 Lacs
bengaluru, karnataka, india
On-site
At Teal India we&aposre looking for a Customer Service Associate to join our Legal team. About The Job We are looking for a Customer Service Associate to manage client communication, handle inbound calls and resolve escalations. As a Customer Service Associate you will be bridging the gap between legal team and our clients. This role is based in Bengaluru, requires proficiency in speaking fluent Marathi or Hindi and the ability to address client concerns professionally while ensuring timely resolution of client queries and ensuring client satisfaction. Your day-to-day will involve Ensuring timely updates are provided to the clients on the status of the initiated cases. Addressing and resolving any concerns, queries or challenges faced by our clients and legal team regarding ongoing Maharashtra cases. Handling escalations calmly and professionally. Managing inbound calls from clients with a proactive approach. Building and maintaining strong relationship with clients to ensure their satisfaction. Following up with clients over email and phone call to secure necessary documents required for processing of cases. We Are Looking For Someone Who Has an excellent verbal communication and interpersonal skills to interact effectively with clients and team members. Has good command of spoken Marathi or Hindi (proficiency in at least one is mandatory). Has the ability to draft and respond to emails in a concise and clear manner. Has the ability to handle client concerns and queries efficiently, providing quick and effective solutions. Has prior experience in customer service, client coordination, or similar roles. Loves working with software tools and MS Excel. Apply for the job Do you want to join our team as our new Customer Service Associate Then we&aposd love to hear about you! Show more Show less
Posted 5 days ago
7.0 - 12.0 years
8 - 12 Lacs
mumbai
Work from Office
We are seeking a Senior IT Subject Matter Expert who will ensure exceptional user experiences by providing high-quality customer support for our IT services. You will take a leadership role in managing IT programs and projects, working closely with cross-functional teams to resolve technical issues, enhance user satisfaction, and drive continuous improvement in our support processes. Exceptional communication skills are essential for collaborating with various internal business units. Key Responsibilities Customer Support: Deliver expert-level support to users, addressing technical issues and inquiries promptly and effectively. User Experience : Collaborate with the UX/UI team to gather user feedback and insights, ensuring that customer support aligns with user experience goals. Issue Resolution: Troubleshoot and resolve complex technical problems, working closely with Service Desk and Product Engineering Team Documentation: Create and maintain comprehensive documentation, including FAQs, user guides, and support articles, to assist users in resolving issues independently. Training and Development: Conduct training sessions for users and internal teams to enhance their understanding of IT products and services. Process Improvement: Identify opportunities for improving support processes and contribute to the development of best practices. Performance Metrics : Monitor and analyze support metrics to ensure high levels of customer satisfaction and identify areas for improvement. Stakeholder Collaboration: Work with product managers, developers, and other stakeholders to ensure that user feedback is incorporated into product development and enhancements. Preferred candidate profile 7-10 years of experience in the IT sector. Experience in managing IT programs and projects. Strong problem-solving skills and technical knowledge. Excellent communication skills, with the ability to collaborate across multiple business units. Experience with customer support and user experience best practices. Relevant certifications (e.g., PMP, ITIL) are advantageous. Familiar with ticketing tools.. Fluent in English and Marathi.
Posted 4 weeks ago
3.0 - 8.0 years
0 - 2 Lacs
Pune
Remote
Job Title: English Soft Skills Trainer (Part-Time / Hourly Contract) Company: Premium Learnings Location: Remote (Work from Home) Work Timings: Evening sessions starting from 7:00 PM (2 to 3 hours daily) Compensation: Hourly Basis (Negotiable) Experience Required: Minimum 3 Years About the Company: Premium Learnings is a growing EdTech organization committed to transforming lives by making job seekers industry-ready. Our mission is to bridge the skill gap in India by delivering practical and impactful training solutions, especially for non-English-speaking learners who aspire to grow professionally. Job Description: We are looking for an experienced English Soft Skills Trainer who can deliver engaging and effective online training sessions in the evening for Marathi-speaking students. These sessions will focus on improving spoken English, communication skills, and confidence building . Key Responsibilities: Conduct live online training sessions for 23 hours daily, starting from 7:00 PM. Deliver customized lessons to help Marathi-speaking learners improve their English communication. Use interactive methods to teach grammar, vocabulary, pronunciation, and spoken English. Motivate and support learners with varying skill levels to build confidence in speaking English. Track student progress and provide constructive feedback. Maintain a positive and engaging virtual classroom environment. Requirements: Minimum 3 years of experience in English communication training or soft skills coaching. Excellent command of English , with fluency in Hindi and Marathi to support regional learners. Strong online teaching and presentation skills. Prior experience teaching adult learners or first-generation English learners is preferred. Comfortable using Zoom or similar platforms for virtual teaching. Work Mode & Timings: Work Type: Contractual, hourly basis Mode: Online (Remote) Timings: Evening batch from 7:00 PM onwards (2 to 3 hours) Languages Required: English (Fluent – Teaching Language) Hindi (Support Language) Marathi (Preferred – To connect with learners effectively) If you are passionate about teaching and want to make a real difference in the lives of learners, we’d love to hear from you. Apply Now and inspire confidence through language!
Posted 3 months ago
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