94 Flow Designer Jobs - Page 4

Design, develop, and implement solutions within specific ServiceNow modules (ITSM, ITOM, HRSD, CSM, GRC, SecOps, SPM). Configure workflows, develop integrations, create custom apps. Collaborate with stakeholders to optimize module performance. Required Candidate profile Experienced ServiceNow Developer/Consultant with deep functional and technical expertise in specific ServiceNow modules. Proven track record in module implementation, configuration, scripting etc

Develop and customize ServiceNow applications, workflows, UI, and portals. Implement business rules, client scripts, UI policies. Build integrations via REST/SOAP. Optimize platform performance. Support upgrades and new module rollouts. Required Candidate profile Experienced ServiceNow Developer with strong hands-on expertise in platform customization, scripting, integrations, and UI/UX development. Proficient in Agile delivery and ServiceNow best practices

Design and architect ServiceNow solutions across ITSM, HRSD, ITOM, GRC, and CSM modules. Define platform architecture, data model, and integration strategies. Lead technical governance, best practices, and platform scalability. Guide developers Required Candidate profile Experienced ServiceNow Architect with deep understanding of ServiceNow platform, enterprise architecture, and module implementations. Strong leadership, stakeholder management.

Position : ServiceNow CSM Architect Shift Timing: AEST (Australian Eastern Standard Time, AEST Time Zone) Experience: Minimum 10 Years Notice Period: Immediate to 15 Days Only Mandatory E xperience ServiceNow CSM expertise with architecture and implementation of Case Management, Playbooks, Virtual Agent, AWA, Communities, FSM, Flow Designer, IntegrationHub, Performance Analytics, REST/SOAP APIs, Agile/Scrum delivery, and strong stakeholder management. Job Description Key Responsibilities The ServiceNow CSM Architect will be responsible for the design, architecture, and implementation of scalable and efficient Customer Service Management (CSM) solutions within the ServiceNow platform. The ideal candidate will have deep CSM expertise and the ability to align platform capabilities with business goals. Core Responsibilities: Lead architecture and end-to-end design of CSM solutions: Case Management, Playbooks, Virtual Agent, AWA, Communities, Knowledge Management, and FSM. Collaborate with stakeholders to gather requirements and translate them into scalable technical solutions. Define and maintain CSM roadmap and architecture aligned with platform capabilities. Provide architectural leadership across the project lifecyclefrom discovery to deployment. Create and review architecture documents, high-level designs, and integration specs. Ensure compliance with ServiceNow best practices in performance, security, and scalability. Support integrations with external platforms (CRM, contact centre tools, customer portals). Enforce platform governance, standards, and development best practices. Mentor development teams and assist with complex configurations/customizations Qualifications and Skills Bachelor's degree in Computer Science, IT, or a related field. 8+ years of ServiceNow experience with 3+ years in an architect role. Strong hands-on experience with ServiceNow CSM implementations. Proficiency in Flow Designer, Integration Hub, Virtual Agent, Predictive Intelligence, and Performance Analytics. Experience in REST/SOAP API integrations. Excellent stakeholder interaction, presentation, and documentation skills. Certifications Required: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist CSM Preferred experience with: Experience Designer, Employee Centre Industry-specific CSM configurations (e.g., telecom, public sector) Agile/Scrum project delivery Soft Skills Strong problem-solving and analytical thinking. Excellent communication both written and verbal. Leadership ability with strong stakeholder influence. Email: Sam@hiresquad.in

Job Title: ServiceNow Developer Job Summary: We are seeking a skilled ServiceNow Developer with hands-on experience in developing and managing the ServiceNow platform, particularly in IT Service Management (ITSM) and Scoped Applications. The ideal candidate will possess strong expertise in ServiceNow integrations, Agile methodologies, and platform administration to deliver effective business automation solutions. Key Responsibilities: Develop and customize applications on the ServiceNow platform with a focus on ITSM and Scoped Applications. Design and implement integration solutions using key ServiceNow technologies, including Integration Hub, Single Sign-On (SSO), REST APIs, SOAP, MID Server, and email integrations. Collaborate in Agile and Scrum development processes to deliver high-quality software solutions. Execute data loading and migration into ServiceNow from third-party systems using Web Services and Import Sets. Develop and maintain UI components such as UI Scripts, UI Actions, UI Policies, UI Macros, and Business Rules. Create and manage workflows, Flow Designer processes, and Catalog Items to automate business processes effectively. Perform platform administration tasks, including reporting, creating database views, and managing SQL queries within ServiceNow. Produce detailed technical documentation, including design specifications and user manuals for ongoing reference and knowledge sharing. Implement low-code and low-complexity solutions to meet business automation requirements efficiently. Work closely with project managers, process analysts, and team leads to identify project risks and ensure timely delivery of solutions. Qualifications: Proven hands-on development experience in ServiceNow, particularly ITSM modules and Scoped Applications. Strong knowledge of ServiceNow integration technologies such as Integration Hub, SSO, REST/SOAP services, MID Server, and email. Experience with Agile and Scrum methodologies in software development projects. Solid expertise in integrating ServiceNow with third-party tools and systems. Skilled in UI scripting and ServiceNow platform development components (UI Actions, Policies, Business Rules, Workflows, Flow Designer, Catalog Items). Familiarity with ServiceNow platform administration, reporting, and SQL/database views. Ability to create clear technical documentation and user guides. Strong problem-solving skills and ability to implement scalable automation solutions. Excellent collaboration and communication skills to work effectively within cross-functional teams.

We are hiring a Senior ServiceNow Developer (CSM) for our prestigious client T-Mobile , to be based in Bangalore . The ideal candidate will have deep expertise in ServiceNow, with a strong focus on Customer Service Management (CSM) module, along with hands-on development and integration experience. The role demands a highly skilled and independent professional who thrives in a collaborative, Agile environment. Key Responsibilities: Develop, administer, and configure the ServiceNow CSM module including customizations and portal enhancements Lead the implementation and customization of Service Portal , widgets, UI scripts, macros, and client-side scripting Design and build advanced ServiceNow solutions , workflows, and automation using Flow Designer Integrate ServiceNow with third-party platforms using REST/SOAP APIs , Data Sources, and Import Sets Develop business rules, ACLs, client scripts, catalog forms, and UI policies Collaborate with cross-functional teams to translate business needs into scalable ServiceNow solutions Ensure adherence to coding standards, best practices, and quality guidelines Create and maintain technical documentation and participate in Agile ceremonies Technical Skills Required: Minimum 5 years of ServiceNow development experience; 3+ years specifically in CSM Strong knowledge of JavaScript, HTML, CSS, AngularJS Expertise in REST API integrations Proficient in building and customizing ServiceNow Service Portal Experience in Flow Designer , automation flows, and integrations Deep understanding of CSM processes, use cases, and configurations Familiar with ServiceNow security model including ACLs and roles Mandatory Skill: Customer Service Management (CSM) Module in ServiceNow Additional Requirements: Excellent communication skills Strong problem-solving and debugging capabilities Team player with the ability to work independently and under minimal supervision

Roles and Responsibilities Design, develop, and implement ITSM solutions using ServiceNow platform. Collaborate with cross-functional teams to identify business requirements and design technical solutions. Develop custom workflows, business rules, and integrations to meet client needs. Troubleshoot issues related to CMDB management, HRSd implementation, GRC compliance, and Flow Designer configuration. Provide training and support to clients on servicenow tools such as ITIL v3/4 processes. Desired Candidate Profile 5-10 years of experience in IT Services & Consulting industry with expertise in ITSM/ITOM/HRSD/CMDB/GRC/ServiceNow development. Bachelor's degree in Engineering (B.Tech/B.E.) from a recognized university. Strong understanding of JavaScript programming language for developing custom scripts within ServiceNow platform.

The ideal candidate must have extensive hands-on expertise in ServiceNow modules, scripting, flow designer, ACLs, and integrations. Experience in Agile methodology, effective troubleshooting, legal domain awareness, and compliance knowledge is preferred. CSA certification is a plus. Candidates must exhibit strong communication, collaboration, and documentation skills. Location- Jaipur,Chandigarh,Chennai,Pune,Bengaluru,Hyderabad,Noida, Thiruvananthapuram, Indore, Nagpur,Gurugram, Mysore, Mangalore, Bhubaneshwar

ServiceNow Developer,JavaScript,Workflows,Flow designers,Business rules & Client scripts,ServiceNow Integration,ServiceNow Scoped,ITSM,ITOM,CMDB,Service Portal, Integration Hub,JavaScript,Angular JS,XML,HTML,AJAX,CSS,HTTP, REST/SOAP,ServiceNow schema

Skills: SME in ServiceNow system applications and custom applications. Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting. Proven experience as a ServiceNow Developer with expertise in Flow Designer. Build and maintain automated workflows using Flow Designer Optimize and troubleshoot existing workflows to ensure efficiency and scalability. Experience designing, building and maintaining integration using Integration Hub, REST, SOAP web services Experience in Email notifications. Responsible for standard configuration, user administration, security, workflow, data management and integrations. Activate a plug-in, build reports, gauges, and homepages Set up Service Level Agreements (SLAs) and monitor SLA workflows Aiding in translating business requirements into technical requirements Experience working in Agile/Scrum methodologies Required Experience & Education: SME in ServiceNow system applications and custom applications. Total 5-8 years of experience needed. Bachelors degree or equivalent degree and work experience is required Bachelor's degree with Minimum 5 years of ServiceNow platform experience ServiceNow Certified Systems Administrator - Mandatory ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist ITSM (preferred) ITIL4 Certified

Skills: SME in ServiceNow system applications and custom applications. Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting. Proven experience as a ServiceNow Developer with expertise in Flow Designer. Build and maintain automated workflows using Flow Designer Optimize and troubleshoot existing workflows to ensure efficiency and scalability. Experience designing, building and maintaining integration using Integration Hub, REST, SOAP web services Experience in Email notifications. Responsible for standard configuration, user administration, security, workflow, data management and integrations. Activate a plug-in, build reports, gauges, and homepages Set up Service Level Agreements (SLAs) and monitor SLA workflows Aiding in translating business requirements into technical requirements Experience working in Agile/Scrum methodologies Required Experience & Education: SME in ServiceNow system applications and custom applications. Total 2-8 years of experience needed. Bachelors degree or equivalent degree and work experience is required Bachelor's degree with Minimum 5 years of ServiceNow platform experience ServiceNow Certified Systems Administrator - Mandatory ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist ITSM (preferred) ITIL4 Certified

About the Organisation: Coforge is a global digital services and solutions provider, that enables its clients to transform at the intersect of domain expertise and emerging technologies to achieve real-world business impact. A focus on very selects industries, a detailed understanding of the underlying processes of those industries and partnerships with leading platforms provides us a distinct perspective. Coforge leads with its product engineering approach and leverages Cloud, Data, Integration and Automation technologies to transform client businesses into intelligent, high growth enterprises. Coforges proprietary platforms power critical business processes across its core verticals. The firm has a presence in 21 countries with 25 delivery centers across nine countries. Website : https://www.coforge.com/ Experience : 4+ Years Notice Period : Need Immediate 60 Days Max Location : Gr Noida/Bangalore/Pune/Hyderabad Mandate Skills : ServiceNow, ITSM, UI Policies, UI Actions, Client Scripts, WorkFlow, Flow Designer, Integration Job Summary and Responsibilities Strong understanding and knowledge in ITIL Processes Design and develop solutions within ServiceNow environment to include modifications of applications, Forms , Workflows/Flows and interfaces supporting ITIL customers Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts ,Script Includes, Widgets Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps and other core concepts Develop standards , process and support and maintenance of existing environment Develop use-case scenarios for Testing Assist with analyzing and converting business requirements to system requirements Work with stakeholders to design testing strategies for development, QA and UAT environments Working knowledge of ServiceNow release upgrade process for implementation Experience with full suite of ITSM modules including Incident, Request, Problem, Change, Case Management, Service Portal Integrate ServiceNow applications with third applications using REST/SOAP APIs Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities Require strong debugging and troubleshooting skills To be proficient in understanding end to end deployment process Qualifications: Bachelors degree in Engineering, Computer Science, or related branch 4+ years overall work experience with 3+ years relevant experience with ServiceNow developing core ITSM modules including Incident, Problem, Change, Case ,Agent Workspace ServiceNow Developer Certifications preferably CSA, CAD ITIL v4 certification Strong verbal and written communication skills , proven technical leadership.

A skilled and experienced ServiceNow Developer/Architect to design, implement, and optimize solutions across multiple ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Governance, Risk, and Compliance (GRC), Configuration Management Database (CMDB), Software Asset Management (SAM), Hardware Asset Management (HAM), Generative AI (Gen AI), and system integrations. This role requires a deep understanding of ServiceNow capabilities, best practices, and customization to align with business requirements and drive digital transformation. Key Responsibilities: 1. ITSM (IT Service Management): o Configure and enhance core ITSM modules, including Incident, Problem, Change, and Request Management. o Develop custom workflows, automations, and integrations to improve IT service delivery. o Collaborate with service owners to optimize user experience and process efficiency. 2. ITOM (IT Operations Management): o Implement and optimize ITOM capabilities, including Discovery, Service Mapping, Event Management, and Orchestration. o Enhance monitoring, alerting, and automated responses to improve service uptime and operational resilience. o Integrate ITOM with existing infrastructure to support automated workflows and event-driven responses. 3. HRSD (Human Resources Service Delivery): o Configure and manage HR case management, employee self-service portals, and knowledge management. o Enable workflows to automate onboarding, offboarding, and other HR processes to streamline employee services. o Collaborate with HR teams to ensure adherence to compliance, data privacy, and security standards. 4. GRC (Governance, Risk, and Compliance): o Design and implement GRC workflows to support policy and compliance management, risk assessment, and audit tracking. o Automate risk reporting, assessments, and governance processes to enhance regulatory compliance and risk mitigation. o Integrate GRC with other systems for real-time monitoring and reporting. 5. CMDB (Configuration Management Database): o Develop, optimize, and maintain a robust CMDB to ensure accurate asset and service data. o Implement CI relationships, manage CMDB health, and utilize the CSDM (Common Service Data Model). o Support alignment of CMDB with ITSM and ITOM processes to ensure effective data consistency and utilization. 6. SAM (Software Asset Management) & HAM (Hardware Asset Management): o Manage SAM/HAM processes, including license compliance, software/hardware tracking, and audit readiness. o Automate asset lifecycle management, optimize licensing, and reduce asset-related risks. o Integrate SAM/HAM with other modules to create an end-to-end asset management solution. 7. Generative AI (Gen AI): o Utilize Gen AI capabilities to enhance ServiceNow modules, including virtual agent responses and predictive analysis. o Integrate AI-based automation to enhance self-service, incident categorization, and resolution. o Identify and apply AI-driven insights to optimize workflows and reduce operational workloads. 8. Integrations: o Design and implement integrations with third-party systems and applications, including REST, SOAP, APIs, and custom integrations. o Ensure secure, scalable, and reliable integrations that facilitate seamless data exchange across platforms. o Troubleshoot integration issues and monitor performance to ensure minimal downtime. Qualifications: Education: Bachelors degree in Computer Science, Information Systems, or related field. Experience: 12 - 15 years of experience in ServiceNow Solution design, implementation, development and administration, with a deep understanding of multiple modules. Certifications: Preferred certifications include ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist (for ITSM, ITOM, HRSD, GRC), and experience with Integration Hub. Technical Skills: Proficiency in JavaScript, ServiceNow Scripting, Flow Designer, REST/SOAP, and API integrations. Worked on solution designs Soft Skills: Strong analytical, problem-solving, and communication skills; ability to work collaboratively with cross-functional teams and stakeholders. Worked with client senior management. Additional Requirements: Proven experience in ServiceNow customizations, workflow automation, and performance optimization. Familiarity with Agile methodologies and DevOps practices. Strong understanding of ITIL practices and frameworks, particularly for ITSM and ITOM modules. Prior experience working with Generative AI tools and technologies within ServiceNow is a plus. Skills: English ServiceNow Core System ServiceNow implementation ServiceNow

Job Summary : We are seeking a skilled and detail-oriented ServiceNow Backend Developer to join our fast-growing ServiceNow Team. The ideal candidate will be responsible for designing, developing, and maintaining backend functionalities for custom ServiceNow Service Portal solutions. Youll work closely with front-end developers, architects, and stakeholders to implement scalable and efficient backend logic using best practices within the ServiceNow platform. Role & responsibilities : Design and implement backend components of the ServiceNow Service Portal using JavaScript, Glide API, and other server-side technologies. Create and manage server-side scripts including Script Includes, Business Rules, Workflow scripts, and UI Actions. Develop custom APIs and integrations to support data retrieval and manipulation within the ServiceNow Ecosystem. Optimize portal performance and ensure adherence to platform governance, best practices, and security guidelines. Collaborate with UI/UX designers and front-end developers to deliver seamless portal experiences. Participate in agile development practices including Sprint Planning, code reviews, and retrospectives. Troubleshoot and resolve issues related to backend logic, performance, and data integrity. Maintain clear and accurate technical documentation. Preferred candidate profile : 6+ years of experience in ServiceNow development with a strong focus on backend functionality. Proficiency in JavaScript and Glide API (Glide Record, Glide System, etc.) Solid understanding of ServiceNow architecture and data model. Experience working with REST APIs, integrations, and MID Servers. Familiarity with Agile Methodologies and tools (JIRA, ServiceNow Agile, etc.). Strong problem solving and communication skills. Preferred Qualifications : ServiceNow Certified Application Developer (CAD) or ServiceNow Certified System Administrator (CSA). Experience with Scoped Applications or Flow Designer. Knowledge of front-end frameworks (AngularJS, Bootstrap) used in the Service Portal is a plus. Experience working in a large enterprise environment.

We are hiring experienced Service Now Developers/Implementation Specialists to join our team. Please fill in your details, and our HR team will review your profile. Shortlisted candidates will receive interview invites from HR team. If you're ready to take the next step in your career, share your profile with us at recruiting@radonglobaltech.com and fill in your profile details in the form below to get registered for your interview slot with Radon Global Tech Interview Registration form : https://forms.gle/e31miqwvAutGrST56 Location: Chennai Experience: 5+ years Job Type: Contract - 6 Months Work location: Remote -Chennai Job Summary: We are looking for experienced ServiceNow Developers / Implementation Specialists with over 5 years of hands-on experience in ServiceNow development, configuration, and implementation across multiple modules such as ITSM, HRSD, ITAM, and ITOM . The ideal candidate will be responsible for designing scalable solutions, integrating with third-party systems, and ensuring high performance and reliability. Key Responsibilities: Design, develop, and implement ServiceNow solutions tailored to business requirements. Customize applications, including UI policies, client scripts, business rules, and workflows. Configure and manage CMDB, Discovery, Service Catalog, Service Mapping, and Orchestration. Develop ITOM capabilities including Event Management, Discovery, AIOps, and Service Mapping. Work on ITSM workflows including Incident, Change, Problem, Request, Asset, and Configuration Management. Integrate ServiceNow with external platforms (Microsoft 365, AWS, MuleSoft, Azure, Genesys, etc.) using REST/SOAP APIs and MID servers. Optimize ServiceNow performance, security, and scalability. Collaborate with business stakeholders to gather requirements and provide technical solutions. Manage upgrades, patches, and security configurations. Conduct user training and support sessions. Document configurations, workflows, and custom developments. Required Skills: 5+ years of experience in ServiceNow development and implementation. Expertise in JavaScript, Glide API , client/server scripting. Deep understanding of ITSM, HRSD, ITAM, ITOM modules. Experience with ServiceNow CMDB, Discovery, Service Mapping . Strong knowledge of REST/SOAP APIs and integration best practices. Familiar with ServiceNow Flow Designer, Integration Hub, and Service Portal. Excellent problem-solving and communication skills. Ability to work independently or in a team setting. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) . Bachelors in Computer Science, IT, or related field. Knowledge of ITIL v3/v4 practices. Experience with Automated Test Framework (ATF) . Exposure to ServiceNow GRC or SecOps is a plus. Familiarity with AI/ML-based automation in ServiceNow.

Locations: Hyderabad, Bangalore, Delhi, Pune, Mumbai, Chennai Work Mode: Hybrid Experience Required: 4 to 6 Years Job Description: We are hiring ServiceNow Consultants across multiple cities under a Pool Hiring drive. We're looking for candidates with strong hands-on experience in ServiceNow integrations, Flow Designer, Chatbot, and Portal development. Candidates should be technically sound and ready to contribute in a hybrid work environment. Primary Skills Required: ServiceNow Integrations Flow Designer Virtual Agent / Chatbot Configuration ServiceNow Portal Development Share Resume With Below Details:

The ServiceNow Developer role is responsible for configuring and developing capabilities within the ServiceNow platform Develop and maintain ServiceNow applications and modules Create and customize Service Portals utilizing AngularJS and ServiceNow widgets Collaborate with stakeholders to gather, analyze, and document system requirements Implement and configure various ITIL processes in ServiceNow modules Design and implement REST and SOAP APIs for integration with external applications Perform thorough testing of applications, troubleshooting and debugging as necessary Develop and maintain technical documentation for development processes Ensure compliance with security and data protection standards Provide support for application users and troubleshoot issues as they arise Participate in deployments and continual service improvement initiatives Work with user experience designers to adopt UI/UX best practices Develop and implement training materials for end-users and administrators Stay updated with ServiceNow releases and new features Participate in Agile development methodology practices Minimum of 4+ years ServiceNow development experience, including experience with the Service Catalog module and creating custom applications with Create Now Experience creating request forms, developing integration with external systems, implementing security (including Access Control Lists)

The ServiceNow Developer role is responsible for configuring and developing capabilities within the ServiceNow platform Develop and maintain ServiceNow applications and modules Create and customize Service Portals utilizing AngularJS and ServiceNow widgets Collaborate with stakeholders to gather, analyze, and document system requirements Implement and configure various ITIL processes in ServiceNow modules Design and implement REST and SOAP APIs for integration with external applications Perform thorough testing of applications, troubleshooting and debugging as necessary Develop and maintain technical documentation for development processes Ensure compliance with security and data protection standards Provide support for application users and troubleshoot issues as they arise Participate in deployments and continual service improvement initiatives Work with user experience designers to adopt UI/UX best practices Develop and implement training materials for end-users and administrators Stay updated with ServiceNow releases and new features Participate in Agile development methodology practices Minimum of 4+ years ServiceNow development experience, including experience with the Service Catalog module and creating custom applications with Create Now

Overview ServiceNow Lead Engineer Technology Lead Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration OMT, Flow Designer, Widgets Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB, OMT, Flow Designer) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.