Flow Control Services

*Objective:* To ensure timely collection of outstanding dues from customers or clients while maintaining professionalism and adhering to company policies and legal guidelines. *Key Responsibilities:* 1. Customer Interaction Contact customers via phone, email, or in-person visits to follow up on overdue payments. Send reminders and notices for payment due dates and outstanding balances. Maintain a courteous and professional demeanor while dealing with customers. 2. Payment Collection Ensure timely recovery of outstanding amounts from customers. Negotiate and set up payment plans when appropriate. Issue receipts and acknowledge payments received. 3. Record Management Maintain accurate records of all collections and communications. Update collection status in CRM or relevant software. Prepare daily/weekly/monthly reports on collection performance. 4. Coordination Coordinate with the accounts, legal, and sales teams for dispute resolution. Escalate chronic defaulters or fraudulent cases to the appropriate departments. 5. Compliance and Legal Ensure all collection activities comply with company policies and legal regulations. Avoid use of aggressive or unethical collection practices. 6. Performance Metrics Meet or exceed assigned recovery targets.