floor ambassador

Job Summary:

We are looking for a customer-focused and enthusiastic Floor Ambassador to represent our

brand at the service center. As a Floor Ambassador, you will be the first point of contact for

walk-in customers and play a key role in ensuring a seamless service experience. You will

guide customers, resolve queries, and maintain smooth communication between customers

and service teams.

Key Responsibilities:

 Greet and assist walk-in customers at the service center.

 Understand customer concerns and route them to the appropriate technician or

service advisor.

 Maintain queue management and ensure minimal customer waiting time.

 Educate customers on service processes, estimated timelines, and warranty policies.

 Promote brand values by ensuring a positive and professional experience.

 Handle basic troubleshooting and diagnostics before passing the device to the

technical team.

 Maintain cleanliness and customer comfort in the waiting area.

 Gather customer feedback and escalate unresolved concerns to the service manager.

 Maintain daily logs and share basic reports on customer flow and satisfaction.

Skills & Qualifications:

 10+2 or Graduate (preferred).

 Minimum 1 year of experience in customer service or front-office roles (preferably in

electronics/mobile industry).

 Good communication skills in English and local language.

 Strong interpersonal and problem-solving skills.

 Well-groomed with a pleasant personality.

 Basic knowledge of smartphones and common service issues.

Preferred Experience:

Prior experience with brands (Mobile Industry) in a customer-facing role is an added

advantage.

Job Type: Full-time

Pay: ₹20,000.00 - ₹33,000.00 per month

Schedule:

• Day shift

Work Location: In person