Key Responsibilities: Supervise front desk to ensure high-quality customer service. Greet and assist guests, clients, and visitors in a professional and friendly manner. Manage incoming calls, emails, and correspondence, directing them appropriately. Maintain a clean, organized, and welcoming front desk and lobby area. Schedule appointments, meetings. Maintain and update records, databases, and filing systems. Resolve customer issues or escalate them to appropriate departments. Ensure compliance with company policies and procedures.