142 Flight Jobs

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead/Junior Manager to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the flight/travel industry especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15 Members]. Conduct regular performance reviews, identify training needs, and create development plans for team members. Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). Manage team schedules and ensure adequate staffing levels to meet customer demand. Foster a positive and collaborative team environment. Customer Experience: Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proactively identify opportunities to improve the customer experience. Operational Excellence: Monitor key performance indicators (KPIs) and identify areas for improvement in operational efficiency. Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service. Reporting and Analysis: Prepare regular reports on team performance and customer experience metrics. Analyse data to identify trends and insights that can be used to improve customer service and operational efficiency. Use data to make informed decisions about resource allocation and process improvements. Qualifications: Bachelor s degree in a related field preferred. Minimum of 3-4 years of experience in customer service, preferably in the flight/travel industry. Proven experience in managing and leading a team. Sound knowledge of flight/travel terminology, processes, and GDS systems (e.g.,Amadeus, Sabre, Galileo). Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency in using CRM software and other customer service tools. Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: Experience with Amadeus/Travelport is a must. Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. Familiarity with customer satisfaction metrics and measurement methodologies like Service level Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate.

Req-Travel Sales Agents (ppc calls ) Exp- min 2 years Salary - 70k + Unlimited Incentives Location - delhi / gurgaon 5 days working / night shifts immediate joiner Only send me your cv on whatsapp - 8512850830

Req-Travel Sales Agents (ppc calls ) Exp- 2 years Salary - 70k Location - delhi / gurgaon 5 days working / night shifts NO CCE / NO Backed immediate joiner Only send me your cv on whatsapp - 8512850830

Overview Must possess strong knowledge of hotel and flight bookings. Proficient in Excel and report generation. Responsible for managing travel expense bills. Skilled in negotiation with travel vendors. Responsibilities Must possess strong knowledge of hotel and flight bookings. Proficient in Excel and report generation. Responsible for managing travel expense bills. Skilled in negotiation with travel vendors. Must possess strong knowledge of hotel and flight bookings. Proficient in Excel and report generation. Responsible for managing travel expense bills. Skilled in negotiation with travel vendors.

Hello Candidates, Greetings of the day Hungry Bird IT Consulting Services!! We are currently hiring for Air Ticketing Executive for our client. Location: Hyderabad. Experience: Freshers Job Summary We are seeking a motivated and detail-oriented Air Ticketing Executive to join our growing team. This is an entry-level opportunity ideal for individuals passionate about aviation and eager to build a career in the travel and tourism industry. You'll play a key role in managing airline ticket reservations, ensuring accurate issuance, and delivering exceptional customer service for our travel packages. Job Responsibilities: Process airline bookings accurately and efficiently using GDS platforms (e.g., Amadeus, Sabre, Galileo). Issue and reissue airline tickets, handle cancellations, and process refunds in compliance with airline policies. Provide accurate, up-to-date information to clients regarding flight schedules, fare rules, and travel requirements. Assist customers with booking inquiries and resolve ticketing issues quickly and professionally. Maintain precise records of all ticketing transactions and related documentation. Stay informed on the latest airline fare structures, ticketing procedures, and travel advisories. Assist in handling customer complaints and queries related to air travel and ticketing. Collaborate with the tours and operations team to ensure seamless travel arrangements. Qualifications: High school diploma or equivalent; a degree or diploma in travel and tourism is a plus. IATA certification in air reservation, ticketing & reporting Basic computer literacy and proficiency in Microsoft Office Suite. Excellent communication and customer service skills. Strong attention to detail and accuracy. Ability to work in a fast-paced environment. Willingness to learn and adapt to new technologies and airline policies. Interested candidates can share their CV to priya@hungrybird.in/ 8008832123 or 8885825360 Please furnish the below-mentioned details that would help us expedite the process. PLEASE MENTION THE RELEVANT POSITION IN THE SUBJECT LINE OF THE EMAIL. Example: KRISHNA, HR MANAGER , 7 YEARS, 20 DAYS NOTICE Name: Position applying for: Total experience: Notice period: Current Salary: Expected Salary: Thanks and Regards Priyanka priya@hungrybird.in 8008832123

Manage a team operating at any location Plan, develop and implement a corporate travel policy Track and manage the overall travel policy Manage and supervise all travel arrangements Maintain trustworthy relationships with travel agencies and vendors Coordinate and support in negotiating contracts with travel service providers coordinate in Booking tickets and reconcile expenses Very good knowledge of Visa requirements for various countries, and can guide the travelers Manage credit card operations during employee travel transactions as applicable Ensure policy compliance in the day to day employee travel transactions Suggest improvement and innovation in travel programs Ensure savings thru cost effective routings while finalizing flight itineraries and on hotel bookings Align and support Business 100% while planning employee travels Management reporting through Monthly Dashboard and Data Analysis Oversee and manage all employee travel arrangements (air, lodgings, Visa, Travel Insurance, Taxi etc.) and operations Manage relationships with vendors Negotiate contracts or rates with hotels and Airlines Provide advice on travel documents, insurance, immigration regulations etc. to ensure safe travel of employees Manage Amex credit card programs and charges for hotel and flight bookings Ensure process and policy compliance in all aspects of travel transactions Drive continuous improvement of travel programs. Handle the team in balance manner and get the best out of the team Intensity/Commitment To Task Follows up on commitments self-motivated Responsive and accessible Maintains high accuracy level with timely completion of deliverables Good control on the entire process Align with Company strategies Problem Solving Identifies problems, evaluates several options and recommendations, and supports a solution Ability and willingness to come up with creative solutions for problems Ability to keep the organizational goals in mind while making decisions Judgment Develops accurate perception and understanding of others"™ positions, feelings, needs, values, and opinions Approach conflict and adversity in a professional and productive manner Manage professionally and ethically while dealing with emotional topics, irate individuals and demanding customers Makes well thought out decisions Motivating/Team Building Ability to get things done through team members by developing strong working relationships. Builds credibility and rapport with a variety of management styles and levels across the company. Instills commitment and enthusiasm for high levels of performance. Displays a positive attitude. Acts as a positive role model for others in the group. Persuader/Communications Expresses him/herself in an honest, positive, and up-beat manner. Listens well and is focused when others are speaking. Effectively communicates with appropriate individuals through all phases of a project or task. Proactivity/Planning Properly manages time, establishes priorities and effectively schedules work to meet deadlines. Anticipates obstacles and develops contingency plans. Eager, resourceful and takes initiative People Management/Development Effectively trains new employees. Assesses developmental needs of individuals and uses coaching techniques to affect these opportunities. Provides honest & timely feedback to employees. Motivates and empowers team and peers; encourages initiative, contribution and collaboration.

Req-Travel Sales Agents (ppc calls ) Exp- 2 years Salary - 70k Location - delhi / gurgaon 5 days working / night shifts NO CCE / NO Backed immedaite joiner ony send me your cv on whatsapp - 8512850830

We are Hiring US Travel Sales PPC and Meta Agent Loc- Delhi West need minimum one year of experience in US travel sales Sal- 45k -60k 5 working days | Cab | Meals | unlimited incentives Call/Whatsapp- 8174083320 |Shubhangi

Dear Aspirants!! REQUIRE TRAVEL SALES CONSULTANT ENGLISH/SPANISH BILINGUAL Min 2 Yr of experience in Travel sales PPC / Have good knowledge of Amadeus Share CV ON Whats app 8368904214 Salary upto 65k + Incentives

This is a target-based role with attractive incentives. Destination knowledge and GDS experience are also required. 5.5 days working Flight booking Gurgaon Cabs Call 8864946771 Required Candidate profile Excellent communication skills are a must, as the candidates will be interacting with native British customers. immediate Joiners

Urgent Hiring For US Travel Sales Agent ( PPC ) Spanish Bilingual Location- Delhi, Noida, Gurugram, pitampura NO cabs Cab Allowance Yes Salary upto 45k Drop Your CV 7011890554

Responsibilities: Manage customer queries via phone, email. Resolve issues promptly with empathy & accuracy Book travel arrangements using Amadeus GDS Process flight reservations & cancellations Salary 40 k 5 days, both side cabs Excellent English One day selection contact-8851848140,7703940232

Hiring Travel Blended Profile for Gurgaon Location Air Ticketing, Reservation, PNR creation, issuance, Refunds Any travel GDS-experienced can apply Upto 45k CTC Plus allowance+ Medical insurance Excellent communication skills Good GDS Knowledge Required Candidate profile 1 year GDS experienced can apply 5 days Working Both Side Cab Facility Call or WhatsApp Aakanksha- 7042523201 Rajiya - 9354352748

Urgent Hiring for US travel sales 10 spanish bilingual 20 flights sales 20 cruise booking All experience in travel sales or any sales for US process Location - Gurugram Drop your resume Number = 9318440461

Role & responsibilities Gather functional requirements for flight/hotel booking modules. Write BRDs and FRDs for developers and QA teams. Act as bridge between OTA operations team and tech teams. Design UAT scenarios for GDS integration and payment flows Preferred candidate profile Strong understanding of OTA flow: flight > booking > payment > issue Familiarity with PNR lifecycle, refund types (full/partial), tax handling Tools: Jira, Confluence, MS Visio, Excel

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Overview As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing. Position Overview Boeing India Software Engineering team is currently looking to hire Experienced Software Engineer-Model-Based Design for Boeing India Software Engineering (BISE) Software to join their team in Bengaluru, India . Battery Management System (BMS) Model-Based Developer with expertise in Aero Domain to join our dynamic team. The ideal candidate will be responsible for developing the application software using MBD Toolset, high-level and low-level textual requirements, and ensuring compliance with aerospace standards. This role requires a strong background in real-time embedded software design and a collaborative approach to project development. This role will be based out of Boeing India Engineering & Technology Center (BIETC) is based in Bangalore, India . Position Responsibilities Implement BMS embedded software according to the defined requirements and integrate with Model-Based Design (MBD). Develop high-level and low-level textual requirements. Create and develop models as required using the MathWorks Toolset. Generate software lifecycle data in compliance with DO-178C, ensuring traceability to system requirements. Collaborate closely with the BMS team throughout the project lifecycle to ensure successful delivery and integration of solutions This position will also be responsible for coordinating and communicating regularly with experts in Boeing organizations around the world. The candidate shall provide periodic update on project progress, quality metrics, project summaries, and other related documents. Contribute to productivity improvement through use of Quality Management System and lean principles. This position supports initiatives of Boeing India organization related to engineering excellence, employee development, customer engagement etc. Employer will not sponsor applicants for employment visa status. Basic Qualification A Bachelor’s degree or higher is required as a BASIC QUALIFICATION 8-12 years of Hands-on experience in Model-Based Development with a focus on Battery Management systems or flight management systems Experience with Model-Based Development as per DO-331 using MathWorks MATLAB/Simulink family products. Strong knowledge of aerospace standards, particularly DO-178C. Product knowledge of Battery Management Systems Proficiency in MBD tools such as MATLAB/Simulink, State flow, Simulink Test, Simulink Check or similar. Proficient in low-level real-time embedded software design, including experience with Real-Time Operating Systems (RTOS) and low-level interface drivers for microcontrollers (e.g., GPIO, ADC, I2C, SPI, NVM). Ability to manage tasks and projects that involve peers across multiple disciplines. Excellent verbal and written communication and documentation skills, with the ability to work effectively as part of an integrated team. Knowledge on C is beneficial. Product knowledge of Platform software development, device drivers development is a significant advantage. Must be able to work collaboratively with multi-functional teams within Boeing and external partners. Develop and maintain relationships / partnerships with customers, collaborators, peers, and partners to develop collaborative plans and complete projects. Proactively seek information and direction to successfully complete the statement of work. Must be flexible, with a high tolerance for organizational complexity and ability to work with team members across different cultures and time-zones Develop and maintain relationships / partnerships with customers, team members, peers, and partners to develop collaborative plans and complete projects. Demonstrate strong written, verbal and interpersonal communication skills. Be fluent in written and spoken English, and have high degree of proficiency with MS Office tools to prepare comprehensive reports, presentations, proposals, and Statements of Work. Must have experience leading teams and have the ability to mentor and teach juniors and partners to accomplish project and departmental goals and objectives. Preferred Qualifications(Desired Skills/Experience) Expertise in Model based development, C and experience in Battery management system. Knowledge on DO-178 and DO-331 process, aerospace knowledge Experience in Requirement writing Typical Education & Experience: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 8 years' related work experience or an equivalent combination of education and experience (e.g. Master + 7 years' related work experience.) Relocation: This position offers relocation within INDIA. Applications for this position will be accepted until Jun. 29, 2025 Export Control This is not an Export Control position. Education Bachelor's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Visa Sponsorship Employer willing to sponsor applicants for employment visa status. Shift Not a Shift Worker (India) Equal Opportunity Employer: We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited toconducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Handling airlines ticket booking mails from both internal external customers. Taking care of the safety and security of the passengers on flights. Need to Serve Meals on Board to the Customers with a Hospitality Attitude Person should have unblemished complexion and good body language. Excellent verbal and written communication skills in both Hindi and English. Eligibility Criteria Height Will not be a issue for GROUND STAFF & Air Ticketing Executive Should not be overweight or underweight, Should not have any visible marks, scars and tattoos. Fresher +2 can also apply Age 18-25 Years

> Taking care of the safety and security of the passengers on flights. > Need to Serve Meals on Board to the Customers with a Hospitality Attitude. > Person should have unblemished complexion and good body language. > Excellent verbal and written communication skills in both Hindi and English. > Flying to different cities within India and Outside India Eligibility Criteria:- > Height should not be less than 52 (155)cm for FEMALES. > Height should not be less than 57 (173)cm for MALES. > Should not be overweight or underweight, Should not have any visible marks, scars and tattoos. > Fresher +2 can also apply. > Age 18-26 Years.

Job Title: Executive- Travel Job Location: Bangalore / Vadodara Shift Timings: 5:30 PM to 2:30 AM IST (US Shift) https://www.linkedin.com/showcase/collaberagtc/ https://collabera.com/globaltalentcenter/ https://www.collabera.com/ https://www.youtube.com/@CollaberaGTC/videos https://instagram.com/collaberagtc?igshid=ZWQyN2ExYTkwZQ== Collabera, a leader in staffing Industry, is looking for Executive- Travel . Our employees work in fast paced, high energy work environment driven by our unique work culture that embraces competitiveness, passion and work hard-play hard approach to the fullest. Our clientele comprises of many Fortunes 100/500 organisations across various industry domains. This is an amazing opportunity for someone having the hunger to succeed and work with a reputed staffing firm. He/she is expected to verify and validate each document as per the clients compliances and raise findings if he/she finds any document to be missing or incomplete resulting in non-compliance. Applicant is expected to work within tight timelines and ensure 100% accuracy and compliance. Job Role involves: Cost and compliance optimization: Optimizing the cost of travel and providing TME policy governance. Negotiating with vendors (online/offline) and finding cost-effective flight/hotel/cab options. Finding cost-effective alternatives to the bookings made by employees to generate more savings. Doing market analysis/research to validate if quotations are reliable as compared to other vendors. Finding vendors who can offer better services at a lesser cost than the current vendors. Keeping a track of automated booking notifications to crosscheck its compliance with the policy guidelines. Operations and responsiveness: Providing end-to-end travel management with adherence to prescribed Turn Around Time (TAT) set under Service Level Agreements (SLAs). Managing credit card authorizations and payments to the vendors/ hotels. Collect all mandatory travel documents from travelers after the travel is completed and ensure that it is reviewed and presented to management for approval. Maintaining agreement or contract of new vendors and keeping a record of the same. Keep the business travelers updated about any changes with respect to travel or any expected change in timings or additional budget as applicable on a case-to-case basis. Quality of work: Managing the satisfactory level of quality in service delivery and management reporting. Submit monthly reconciled credit card statements to the finance department. Managing and updating the travel database through excel reports. Ensuring the safety and comfort of the business travelers. The job role requires: Knowledge of corporate travel management Excellent written and verbal communication skills Post-Graduation/Graduation from any stream. Proficiency with MS Office Attention to detail. Organization/Coordination skills Being proactive, managing and prioritizing multiple tasks simultaneously Negotiation skills Brownie Points if: Knowledge of GDS systems like Amadeus, Sabre, etc. Knowledge of the US travel industry Diploma/Degree in travel/tourism domain Training of IATA Ticketing & Fare Construction

Required US Travel Consultant / Cruise Booking 1 Year Experience in Travel / International Sales Location- Delhi , Gurgaon Salary upto 35 k Drop Your cv 7011890554

Dear Aspirant, Responsible for providing clients with best flight deals. Converting the inbound English calls(U.S PAX) into sales. Knowledge of GDS (Amadeus) with Airport Codes. PPC Calls Experience. For details share your CV 8368904214

Job Title: Executive- Travel Job Location: Bangalore / Vadodara Shift Timings: 5:30 PM to 2:30 AM IST (US Shift) https://www.linkedin.com/showcase/collaberagtc/ https://collabera.com/globaltalentcenter/ https://www.collabera.com/ https://www.youtube.com/@CollaberaGTC/videos https://instagram.com/collaberagtc?igshid=ZWQyN2ExYTkwZQ== Collabera, a leader in staffing Industry, is looking for Executive- Travel . Our employees work in fast paced, high energy work environment driven by our unique work culture that embraces competitiveness, passion and work hard-play hard approach to the fullest. Our clientele comprises of many Fortunes 100/500 organisations across various industry domains. This is an amazing opportunity for someone having the hunger to succeed and work with a reputed staffing firm. He/she is expected to verify and validate each document as per the clients compliances and raise findings if he/she finds any document to be missing or incomplete resulting in non-compliance. Applicant is expected to work within tight timelines and ensure 100% accuracy and compliance. Job Role involves: Cost and compliance optimization: Optimizing the cost of travel and providing TME policy governance. Negotiating with vendors (online/offline) and finding cost-effective flight/hotel/cab options. Finding cost-effective alternatives to the bookings made by employees to generate more savings. Doing market analysis/research to validate if quotations are reliable as compared to other vendors. Finding vendors who can offer better services at a lesser cost than the current vendors. Keeping a track of automated booking notifications to crosscheck its compliance with the policy guidelines. Operations and responsiveness: Providing end-to-end travel management with adherence to prescribed Turn Around Time (TAT) set under Service Level Agreements (SLAs). Managing credit card authorizations and payments to the vendors/ hotels. Collect all mandatory travel documents from travelers after the travel is completed and ensure that it is reviewed and presented to management for approval. Maintaining agreement or contract of new vendors and keeping a record of the same. Keep the business travelers updated about any changes with respect to travel or any expected change in timings or additional budget as applicable on a case-to-case basis. Quality of work: Managing the satisfactory level of quality in service delivery and management reporting. Submit monthly reconciled credit card statements to the finance department. Managing and updating the travel database through excel reports. Ensuring the safety and comfort of the business travelers. The job role requires: Knowledge of corporate travel management Excellent written and verbal communication skills Post-Graduation/Graduation from any stream. Proficiency with MS Office Attention to detail. Organization/Coordination skills Being proactive, managing and prioritizing multiple tasks simultaneously Negotiation skills Brownie Points if: Knowledge of GDS systems like Amadeus, Sabre, etc. Knowledge of the US travel industry Diploma/Degree in travel/tourism domain Training of IATA Ticketing & Fare Construction Role & responsibilities Preferred candidate profile

Travel Executive, Gurgaon (Sohna Road) MNC, Male, 3-5yrs exp in Travel Desk/Travel Mgmnt for the company, good exposure of travel management for corporates - air, train, hotel - booking, scheduling, coordination, ticketing all types of travel modes

Key Responsibilities: Handle US-based customer inquiries related to flight reservations, bookings, and itinerary planning. Book international flight tickets using GDS systems (Amadeus). Provide accurate fare quotes, manage reservations, and handle changes, cancellations, and reissues. Maximize sales opportunities by upselling additional travel services. Meet and exceed sales targets while maintaining high levels of customer satisfaction. Stay updated with airline policies, fare rules, and industry regulations. Manage end-to-end travel services efficiently for US clients, ensuring accuracy and timeliness. Requirements: Minimum 1-6 years of experience in US flight booking/reservation process. Hands-on experience with GDS systems (Amadeus) is mandatory. Excellent communication and sales skills. Strong knowledge of international travel routes, fares, and ticketing processes. Willingness to work in Night Shifts (US Process). Customer-oriented attitude with a professional and confident approach. Job Details: Process: US Travel Sales (Night Shift) Work Days: 5 Days Working Week Offs: Rotational (2 Week Offs) Meal: Complimentary One-Time Meal Provided Transport: Both Side Cab Facility Provided Location: Viman Nagar Salary: [Insert Salary Range if applicable] + Incentives Why Join Us? Work with a reputed and growing travel brand Attractive incentive structure Supportive work environment with career growth opportunities Perks like meal and cab facility

JD Required skills: As a travel planning expert, would be the primary point of contact for the customer and able to provide end to end solutions across a gamut of travel requirements ( travel ticketing, Accommodation, Visa and Forex) This position is for Pan India operations Able to understands and apply customer travel policies Has good knowledge on travel planning processes ( Travel agency operations, GDS, Airlines, Payment solutions and the like) Able to steer the discussions with various travel requirement suppliers ( Travel Agency, hotel desk, Visa Partners and Forex / Credit Card partners) Should have exposure to travel booking interfaces, tools and applications Exposure / working knowledge on implementation of online travel solutions or any IT application Should have experience in travel agency implementation / de implementation Should have experience and knowledge on the GST process across various travel operations ( Airline, hotel, visa or any other vendor contracted for travel process / operations ) Has knowledge and experience in handling credit cards for central pay accounts and individual credit cards, reconciliation process & Payment processes. Has knowledge and experience in payments handling for credit cards Has knowledge / exposure on travel expense / settlements operations Able to liaise with various suppliers, customers and other stakeholders like HR, Finance, IT team etc Able to work with customers internationally Able to bring in process improvements and there by build in efficiency in the travel operations Bring in innovative ideas for customer engagement Reporting and maintenance of KPIs as required for the travel operations and as may be required to monitor all the vendors / suppliers Excel in service and delivery excellence leading to high customer satisfaction. Experience in being a team member in regional / global projects Responsible for all changes in the Applications / Tools deployed in the countries Prepare change requests / LH documents for changes pertaining to applications Liaise and coordinate with relevant stakeholders to analyze the impact of any change (technical , process related, compliance related, tax related etc ) Communication to all the stakeholders and employees on the changes in the applications Qualifications Any Bachelor or Masters degree preferable in Travel & Tourism Certification in IATA is preferable Basic Accounting knowledge required Additional Information At least 8 – 10 years of experience in travel and expense would be good Able to work independently and also guide the team on the travel topics Good client interfacing and people / stakeholder management skills Strong analytical skills with an ability to think out of the box Ability to work flexible hours and handle multiple priorities simultaneously Exposure to international working is preferred Meets individual and team goals