68634 Flexibility Jobs - Page 35

Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what’s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what’s possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents. Position: Associate Building Mechanical Engineer Location: Pune, India Group: Process-Mechanical Job Family: Technology Responsible To: Senior Mechanical Engineer Direct Reports: None Key Relationships: Engineering Design Manager, Regional Discipline Leads, Group Leads, Technical Discipline Lead, Delivery Leads, Project Managers, Project Leads. Job Description Stantec is a global design and delivery firm, and a leader in global infrastructure, water resources, buildings, mining, power & dams and oil & gas sectors. We provide program management and technology solutions for clients across the globe. Primary purpose of the job is to support Building Mechanical work across global regions by providing technical assistance in mechanical design, as part of a multi-disciplinary team delivering conceptual design, outline design, detailed design. Support project managers/team leader by providing technical expertise to ensure that project outcomes in terms of profit, schedule, technical and quality standards, meet both the client and Stantec expectations. The successful candidate will be keen and encouraged to develop design skills in their chosen MEP field to contribute to overall project designs. This will include becoming familiar with Standards relevant to the project location (e.g. Australian, British and American Standards) Responsibilities Provide technical expertise in HVAC as part of a multi-disciplinary team delivering conceptual design, outline design, detailed design and construction support for projects across Stantec. Liaise closely with regional stakeholders (regional project leadership), and in some instances external clients; and local RNet (Pune) team members. Produce mechanical deliverables (calculations, schedules, drawings, specifications), in accordance with applicable standards and codes for the project. Lead and foster a culture of continuous technical, procedural and QA improvement within the context of your projects. Build and develop your professional profile both internally and externally by consistently demonstrating an ability to successfully deliver projects. Earn the respect of your colleagues and engineers in the region. Bring value by meaningfully contributing to internal design team meetings, share experiences, make design suggestions, question evolving design intents etc. Assist in development of tools and constant improvement to procedures and standards. Personally execute any suitable design tasks within your skills and experience in order to develop schemes. Clearly communicate elements designed to the Engineer in the region. Invest conscious ongoing effort to develop “designer” abilities, product knowledge and construction understanding through interactions with Engineers, personal research, reading of codes, study and under the guidance of the Engineers in the region. Manage your time and priorities daily such that time is used productively, efficiency is maximized, and challenging work goals are met. Develop a reputation for reliability and consistency. Ensure quality and schedule for own work. Demonstrate flexibility and keenness to learn new skillsets and perform new services consistent with your role to suit strategies or changing demands. Candidate may also be required to:- Undertake other duties as may be assigned from time-to-time by management. Working off-hours for client co-ordination: Occasionally Travelling off-shore (secondments) to other Stantec global offices: for durations ranging from 3 to 6 months or as required. Qualifications And Skills Bachelor/Master degree in Mechanical Engineering Design (calculations, schedules, specifications, drawings) of HVAC, Plumbing, Fire Protection equipment related to Building Mechanical projects. Proficient in use of typical HVAC design software from Carrier HAP, Trane, Camel, IES or equal. Ability to perform pump and pipeline sizing for plumbing systems. Competent level of baseline skills, i.e. professional and confident with the essential, basic business and communication skills that are required for career growth in all positions. Experience of Australian projects will be an added advantage Travel & other job demands The following skills will be very useful* Basic knowledge of CAD/BIM software like Revit MEP, Auto CAD. Basic knowledge of Civil, Structural, Electrical, disciplines. Skills that are essential for the job, but can be easily learnt after joining Behavioral Skills The person must necessarily have the following skills: Communication skills - good command of written and spoken English (the position will require a high level of interaction Stantec engineers, technical staff, project leadership (Project Managers, Project Technical Leaders) in other global offices, and on occasion end client representatives. Strong client service focus Organized work habits Stable career record Team member Quick learner It is desirable that the person has the following skills: Able to make effective use of MS Office (Excel, Word, Powerpoint) Primary Location: India | Pune Organization: Stantec IN Business Unit Employee Status: Regular Travel: No Schedule: Full time Job Posting: 12/09/2024 06:09:14 Req ID: 1000452

Role Description This is a full-time hybrid role as a Territory Sales Executive for NCR at The Oven Co. The TSE will oversee day-to-day sales activities, including prospecting and securing new clients, managing existing client relationships, conducting market research, and collaborating with the sales team to achieve targets. This role is primarily located in New Delhi, with flexibility for some remote work. Build and maintain strong relationships with key customers in the food service industry & HORECA industry. Qualifications Graduate Demonstrated experience in sales and business development. Minimum of 1 years of experience in sales, with a proven track record of achieving sales targets Excellent communication and negotiation skills Strong strategic thinking and analytical abilities Ability to build and maintain client relationships Knowledge of the local market and industry trends Self-motivated and driven to achieve sales targets Flexibility and adaptability to work in a hybrid environment Previous experience in the HVAC /commercial refrigeration/Commercial kitchen equipment industry is preferred but not mandatory.

We are seeking an experienced and dynamic Food and Beverage Manager to lead the operations of our vibrant restaurant and events space. This dual-purpose venue combines daily dining service with private and corporate events, requiring a leader who is organized, customer-focused, and able to seamlessly manage both aspects of service delivery. Key Responsibilities will include day to day Restaurant Operations which includes overseeing the daily operations of the restaurant, ensuring excellent food quality and service standards. Coordinate with the Head Chef and kitchen team to maintain menu consistency and efficient food preparation. Monitor customer satisfaction and implement service improvements as needed. Ensure cleanliness, presentation, and ambiance align with the venue’s brand and standards. Manage bookings and seating strategies to maximize turnover and guest experience. Events Management: Liaise with event clients to understand requirements and ensure successful planning and execution. Coordinate internal teams (kitchen, bar, service staff) for private functions, weddings, and corporate events. Ensure event setups are executed as per client specifications (layout, décor, timing, F&B service). Conduct post-event evaluations to improve future offerings. Prepare staff schedules for day to day activities, based on business needs and events calendar. Motivate the team and foster a culture of excellence and accountability. Financial & Administrative: Monitor and manage budgets, food and beverage costs, labor costs, and overall profitability. Track inventory and oversee ordering to ensure stock availability for both restaurant and events. Maintain compliance with all health, safety, and licensing regulations. Qualifications: Minimum 3–5 years of experience in F&B management, preferably in a restaurant or mixed-use venue. Strong leadership, communication, and organizational skills. Proven track record in delivering excellent customer service and successful event execution. Working knowledge of POS systems, event planning tools, and restaurant management software. Ability to multitask and adapt to a fast-paced environment. Flexibility to work evenings, weekends, and event schedules. Preferred Attributes: Background in hospitality or event management. Wine and beverage knowledge; bar management experience a plus. Creative mindset for designing menus, event packages, and promotions.

Job Title: PHONICS TUTOR Location: Remote Job Type: Full-Time Job Summary: We are seeking an energetic and enthusiastic Proficient English Tutor to join our team on a full-time basis. The ideal candidate will possess a strong command of the English language and excel in delivering engaging, high-quality lessons. As a remote tutor, you will not only provide exceptional educational support but also play a key role in converting demo sessions into ongoing tutoring relationships through dynamic presentations and professional communication. Key Responsibilities: Lesson Delivery: Teach English with high energy and enthusiasm, covering grammar, vocabulary, reading comprehension, and writing through virtual platforms. Ensure lessons are engaging, interactive, and tailored to individual student needs. Demo Sessions: Present our tutoring program to parents and students with passion and professionalism. Highlight the unique benefits and value of our courses, effectively addressing any questions or concerns. Conversion: Drive the conversion of demo sessions into regular tutoring engagements. Utilize persuasive communication techniques to showcase the advantages of continued tutoring and address potential objections. Student Engagement: Create a positive and motivating virtual learning environment. Foster strong relationships with students and parents, ensuring that students remain excited and committed to their learning journey. Communication: Maintain clear, professional, and prompt communication with students and parents. Provide regular updates on student progress and actively engage with parents to discuss their child's needs and progress. Feedback and Improvement: Continuously gather feedback from students and parents to refine your approach. Stay updated on best practices in online education and implement improvements to enhance the quality of your presentations and teaching methods. Administrative Duties: Manage administrative tasks such as recording attendance, preparing reports, and maintaining student records through online systems with precision and efficiency. Qualifications: Education: Bachelor’s degree in English, Education, Linguistics, or a related field. Advanced degrees or teaching certifications are a plus. Experience: Proven experience as an English tutor or teacher, preferably with experience in online teaching and demonstrated success in converting demos into ongoing engagements. Skills: Excellent command of the English language, both written and spoken. Exceptional interpersonal and communication skills, with a focus on enthusiasm and professionalism. Proficiency in using online educational technology and tools (e.g., Zoom, Google Classroom). Strong organizational and time-management skills. Ability to deliver engaging presentations and effectively drive conversions. Attributes: High energy and enthusiasm for teaching and presenting. Passionate about helping students succeed and committed to delivering high-quality educational experiences. Creative and resourceful in lesson planning and problem-solving. Persuasive and skilled in sales techniques for converting demo sessions into regular clients. Additional Information: Remote Work: Must have a reliable internet connection and a suitable home office setup. Work Hours: Full-time hours with flexibility required to accommodate students in different time zones.

Responsibilities Oversee day-to-day store operations, ensuring smooth workflow and high performance. Manage inventory, stock levels, and timely replenishment. Track, analyze, and report sales performance, buying trends, and customer needs. Lead, train, mentor, and motivate sales staff to achieve and exceed sales targets. Ensure outstanding customer service, addressing and resolving customer issues promptly. Maintain high standards of store presentation and visual merchandising. Handle staff-related matters, including scheduling, performance feedback, and conflict resolution. Report regularly on store performance, profits, and operational needs. Ensure compliance with company policies, health, and safety standards. Requirements Proven successful experience as a Retail Store Manager (minimum 3–5 years preferred). Strong leadership and customer management skills. Excellent communication and interpersonal abilities. Strong organizational and problem-solving skills. Ability to analyze data and drive results through effective decision-making. Bachelor’s degree. Flexibility to work varied hours when necessary.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. my_style { font-family: Arial !important;font-size: 11pt !important;line-height:1.3em !important}.my_style h1 { font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style h2{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style p{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}/* This is internal styling */.my_style ul{margin-left:3em ;font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style ol{margin-left:3em ;padding-bottom: 0.5em !important;padding-top: 0.5em !important;font-family: Arial !important;font-size: 11pt !important}.my_style ol li {font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important} Job Title - US Tax Manager – Partnership, (Federal) – Financial Services This position is open to individuals who are either specialist in any of the above (OR) possess competencies in more than one area. The Opportunity When you join the EY GDS FSO Tax team, you’ll be at the heart of EY’s critical mission to build a better working world by applying your knowledge, skills and experience in assisting clients in meeting their business objectives. You’ll learn, grow and contribute – building new relationships and discovering the satisfaction that comes with producing high-quality valued work, and advice. You will work independently to recognize and identify problem areas and items that need to be addressed or escalated to ensure tax returns, tax research, tax accounting and tax projects are timely and accurately completed. Your Key Responsibilities Include Perform a detailed review of any or some of the below: Partnership tax returns (Form 1065); for any of these: operating entities, Private Equity, Hedge, Funds of Funds, blocker corporations, Regulated Insurance Companies (Mutual Funds), Banks, Insurance or Private Foundation entities. Knowledge about recent tax developments and changes, including Schedules K-2/K-3 reporting requirements. Review book-to-tax adjustments and reclasses, taxable income calculations, and investor allocations. Compile and evaluate moderately complex data, computations, documentations and various tax and accounting technologies. Identify complex tax related issues and providing recommended solutions via research and/or position development. Manage client relationship by ensuring data quality, evaluate team performance, resolve issues and provide suggestions on implementation plans. Oversee tax processes by coordinating day-to-day interactions with the team, reviewing engagement work product, driving delivery of services to meet deadlines for client deliverables, developing internal team members, and managing the functional efforts of such tax processes. Provide effective leadership, feedback and coaching to team members Build effective long-term relationships and manage workflow effectively with our clients and understand their unique needs to provide tailored services. Skills And Attributes For Success Manage engagement deliverables and team resources to achieve timely and accurate delivery of tax compliance services while effectively managing engagement economics. Demonstrate deep technical excellence of Tax offerings and broaden technical skills across capabilities. Leadership (advising and providing direction) to others and maintaining internal network by providing such technical assistance to others within team and cross functional teams in area of expertise. Develop, document, and gain cross functional alignment on processes to support clients and internal teams. Mentor/coach team members to develop technical and leadership capabilities. Ability to support recruitment and periodic performance management activity. To qualify for the role, you must have Graduate or postgraduate degree in finance/accounting/commerce/statistics 5+ years of experience Ideally, you’ll also have CPA/EA certification (preferred but not mandatory) Ability to read, interpret, and apply the tax legislation. Good written and verbal communication skills are needed, along with team handling and leadership skills. Proficient using Microsoft products such as Excel, Word, and Power Point What We Look For We’re interested in tax professionals with a genuine interest in providing outstanding services to some of the world’s most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you’ll use your experience and status as a trusted advisor to maintain and further our reputation for excellence. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About You and the role: As a Senior Sales Specialist you will be responsible for profitable revenue growth and customer experience for medium to large-sized customers, including new business development, time and territory management, sales tools and analytics utilization, product knowledge and relationship management. You will be aligned geographically, by markets and product portfolio within a business and involves a high degree of collaboration, communication and cooperation. Key Responsibilities Manages account portfolio and prepares and implements sales plans. Leads and coordinates customer relationships working to understand customer needs and identify potential new clients. Input information in CRM and SmartPrice providing the required documentation aligned to the Dow sales processes. Manages Sales Contracts following Dow guidelines and legal requirements according to each region and country. Develops and executes sales and marketing plans delivering business goals of volume and value. Leads and conducts negotiations and implements price changes and strategies. Collaborates with other functions and stakeholders to deliver CX results. Qualifications Bachelor’s degree, fluency in English, strong written and verbal communication skills. Minimum 5 years’ experience in technical/sales/commercial related positions Background in specialty chemical sales in construction (pro & retail market) Hunter mindset to effectively develop new business through creating reach & channel to market in Tier 2 & 3 Your Skills Analytical Thinking Commercial Acumen Communications Cross Functional Work Innovation Negotiation Value Selling Technical Product Sales Additional Information: No relocation will be provided for this role Benefits – What Dow Offers You We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee: Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. Employee stock purchase programs (availability varies depending on location). Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match. Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations. Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. Competitive yearly vacation allowance. Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). Paid time off to care for family members who are sick or injured. Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey. On-site fitness facilities to help stay healthy and active (availability varies depending on location). Employee discounts for online shopping, cinema tickets, gym memberships and more. Additionally, some of our locations might offer: Transportation allowance (availability varies depending on location) Meal subsidiaries/vouchers (availability varies depending on location) Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location) Join our team, we can make a difference together. About Dow Chemical International Pvt Ltd Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care. A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives. As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

About the role: This is a unique opportunity to join our fast-growing Data Science team. In the role of Data Scientist/ Associate Data Scientist in Client Retention Analytics team, you will execute large scale, high impact data modeling projects with responsibility for designing, developing, validating, socializing, operationalizing, and maintaining data-driven analytics that provide business insights to increase operational efficiency and customer value. This person will have a flair of innovation along with a strong exposure to Classical ML, Python, NLP, statistical principles and their application in modeling. What You Will Do: Deliver ad hoc modeling and advanced analytical insights to drive strategic and operational decision-making across the organization Lead all phases of the DS project lifecycle, including: understanding complex business challenges, proposing and architecting technical solutions, data wrangling, data cleaning, exploratory data analysis, feature engineering, model selection and development, rigorous model validation, operationalization, and deployment of models, as well as the clear presentation and documentation of results and actionable insights Effectively communicate complex technical solutions and analytical results to both technical and non-technical stakeholders, ensuring alignment and understanding Collaborate cross-functionally with business stakeholders, IT, and Project Management teams to design, develop, and deliver cutting-edge analytics solutions that have a measurable business impact. Leverage the latest technologies and methodologies, including Machine Learning, Artificial Intelligence, Natural Language Processing (NLP), and advanced Statistical Modeling, to solve challenging business problems Integrate advanced NLP techniques such as vector databases (VectorDB), embeddings, topic modeling, and fine-tuning of transformer models like BERT to enhance text analytics capabilities What You Will Need: Candidates with 3-6 years (for Data Scientist) OR 1-3 years (for Associate Data Scientist) of professional Data Science experience must hold a Bachelor’s or Master’s degree in Statistics, Data Science, Computer Science, or a related field Deep understanding of statistical principles and their practical application in data modeling and analysis Proven experience developing and deploying descriptive, predictive, and prescriptive models Advanced knowledge and practical expertise in NLP, including experience with vector databases, embeddings, topic modeling, and fine-tuning transformer-based models such as BERT Experience with using GenAI models (GPT4 etc.) is good to have Proficiency in Python, SQL, and Spark; working knowledge of Power BI, Excel, and PowerPoint Hands-on experience with a variety of modeling techniques, including but not limited to: Time Series Analysis, Random Forests, Clustering, Neural Networks, Generalized Linear Models, Optimization, Design of Experiments (DOE), and Dimensionality Reduction Experience in key business applications such as churn analysis, customer profiling, and recommendation systems Ability to thrive in a fast-paced environment, managing multiple priorities and delivering high-quality results within established timelines Exceptional communication skills, with the ability to convey complex technical concepts to diverse audiences and influence key stakeholders and leaders across the organization What you will get: Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:102943 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

About The Role As a Customer Success Manager at SMS Magic, you’ll be the voice of our customers—owning relationships, driving adoption, and ensuring they gain maximum value from our solutions. You’ll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives. Key Responsibilities Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth. Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics. Proactively engage with customers to enhance experience & reduce churn. Analyze account data to identify opportunities and craft growth strategies. Collaborate with cross-functional teams to resolve issues & align on customer goals. Capture and share customer feedback with internal teams for continuous improvement. Lead onboarding, training & adoption programs for customers. Manage commercial activities and ensure SLA compliance What You’ll Need 1+ years’ experience in B2B SaaS account management or customer success. Strong CRM knowledge and experience managing customer lifecycles. Excellent communication & interpersonal skills with a customer-first mindset. Data-driven approach to problem-solving and strategy. Why SMS Magic? Exposure to a global SaaS business with innovative technology. A high-performance, growth-oriented work culture. Competitive compensation & performance-based rewards. Flexibility, learning opportunities & scope to make high business impact. About SMS Magic For 10+ years, SMS Magic has been a trusted messaging partner for global brands across industries like financial services, retail, education, wellness, and more. We deliver advanced, simple-to-use messaging solutions to help businesses engage customers with a personal touch. 🌐 Learn more: www.sms-magic.com Powered by JazzHR 6pWp9QJgl5

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Description Of Duties Designing and coding solutions using Microsoft D365 F&SC functions and features to meet business objectives Designing and building solutions using the Microsoft Power Platform – Including Power Automate, Power Apps and Copilot Studio Merging and promoting code using Visual Studio, DevOps, and Microsoft Dynamics Lifecycle Services Environment maintenance including deploying environments, applying continuous updates and refreshing environments Troubleshooting business application and supporting infrastructure issues Adopting and learning new technologies Working and interacting with teams in the configuration of their Microsoft D365 F&SC system For more specialized roles, you may be responsible for coding customizations for Microsoft’s Dynamics 365 Retail Point of Sale application, and Commerce website Updating ticket system daily Qualifications Undergraduate degree in Computer Engineering, Computer Science, Information Systems or other technical discipline. Fluent in English both written and verbal 2 - 5 years of experience with Microsoft D365 F&SC X++, .NET, C#, DevOps, LCS, and SQL Server development experience Understanding of ERP software and how it applies to business processes Excellent communication skills, written and verbal Strong analytical skills Knowledge on DevOps - Azure repos, pipelines, source control, branching, merging Experience in D365 F&SC environment management - deploying environments (Cloud hosted and Microsoft managed), applying continuous updates, resolving issues related to environments Experience in D365 unified developer experience is a plus. Experience in D365 F&SC Extension, integrations, and reports Power BI Experience is a plus At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify their issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team capabilities and knowledge sharing. - Monitor team performance metrics and implement strategies for continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Strong understanding of incident management processes and best practices. - Experience with ticketing systems and customer relationship management tools. - Ability to analyze and resolve technical issues efficiently. - Excellent verbal and written communication skills to interact with clients and team members. Support Type & Working Hours: Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools. Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential. Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed. Work Schedule: Five-day work week, with weekly offs determined by the shift roster. Additional Information: - The candidate should have minimum 5 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify their issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team capabilities and knowledge sharing. - Monitor team performance metrics and implement strategies for continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Strong understanding of incident management processes and best practices. - Experience with ticketing systems and customer relationship management tools. - Ability to analyze and resolve technical issues efficiently. - Excellent verbal and written communication skills to interact with clients and team members. Support Type & Working Hours: Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools. Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential. Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed. Work Schedule: Five-day work week, with weekly offs determined by the shift roster. Additional Information: - The candidate should have minimum 5 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Quality Management, Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify their issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. You will also be responsible for improving the communication skills and overall voice quality of service desk agents. This role focuses on training, monitoring, and providing feedback on voice etiquette, clarity, tone, and professionalism to ensure excellent customer experience during voice interactions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate training sessions for junior team members to enhance their skills and knowledge. - Regularly review and analyze service desk performance metrics to identify areas for improvement. -Conduct regular voice coaching sessions for service desk agents focusing on pronunciation, tone modulation, clarity, and professional language. -Monitor live and recorded voice calls to evaluate agents’ communication effectiveness and identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Quality Management, Service Desk Voice Support, Service Desk Management. - Strong understanding of incident management processes and best practices. - Experience with customer relationship management tools and ticketing systems. - Ability to develop and implement quality assurance processes for service desk operations. - Familiarity with ITIL framework and its application in service management. Support Type & Working Hours: Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools. Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential. Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed. Work Schedule: Five-day work week, with weekly offs determined by the shift roster. Additional Information: - The candidate should have minimum 3 years of experience in Service Desk Quality Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Quality Management, Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify their issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. You will also be responsible for improving the communication skills and overall voice quality of service desk agents. This role focuses on training, monitoring, and providing feedback on voice etiquette, clarity, tone, and professionalism to ensure excellent customer experience during voice interactions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate training sessions for junior team members to enhance their skills and knowledge. - Regularly review and analyze service desk performance metrics to identify areas for improvement. -Conduct regular voice coaching sessions for service desk agents focusing on pronunciation, tone modulation, clarity, and professional language. -Monitor live and recorded voice calls to evaluate agents’ communication effectiveness and identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Quality Management, Service Desk Voice Support, Service Desk Management. - Strong understanding of incident management processes and best practices. - Experience with customer relationship management tools and ticketing systems. - Ability to develop and implement quality assurance processes for service desk operations. - Familiarity with ITIL framework and its application in service management. Support Type & Working Hours: Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools. Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential. Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed. Work Schedule: Five-day work week, with weekly offs determined by the shift roster. Additional Information: - The candidate should have minimum 3 years of experience in Service Desk Quality Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify their issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team capabilities and knowledge sharing. - Monitor team performance metrics and implement strategies for continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Strong understanding of incident management processes and best practices. - Experience with ticketing systems and customer relationship management tools. - Ability to analyze and resolve technical issues efficiently. - Excellent verbal and written communication skills to interact with clients and team members. Support Type & Working Hours: Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools. Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential. Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed. Work Schedule: Five-day work week, with weekly offs determined by the shift roster. Additional Information: - The candidate should have minimum 5 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide clarity and support, while also utilizing your in-depth product knowledge to design effective resolutions for any issues that arise. Your commitment to quality and client satisfaction will be at the forefront of your daily activities, ensuring that both the client and the system are well-supported and functioning optimally. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team knowledge and skills. - Monitor team performance and provide constructive feedback to ensure continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Strong understanding of incident management processes and best practices. - Experience with ticketing systems and customer relationship management tools. - Ability to analyze and resolve technical issues efficiently. - Excellent verbal and written communication skills to interact with clients and team members. Support Type & Working Hours: Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools. Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential. Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed. Work Schedule: Five-day work week, with weekly offs determined by the shift roster. Additional Information: - The candidate should have minimum 7.5 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring client satisfaction and system reliability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of support processes to enhance service delivery. - Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of incident management and ticketing systems. - Experience with customer relationship management tools. - Ability to analyze and troubleshoot technical issues effectively. - Familiarity with service level agreements and performance metrics. Support Type & Working Hours: Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools. Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential. Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed. Work Schedule: Five-day work week, with weekly offs determined by the shift roster. Additional Information: - The candidate should have minimum 3 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide clarity and support, while also utilizing your in-depth product knowledge to design effective resolutions for any issues that arise. Your commitment to quality and client satisfaction will be at the forefront of your daily activities, ensuring that both the client and the system are well-supported and functioning optimally. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team knowledge and skills. - Monitor team performance and provide constructive feedback to ensure continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Strong understanding of incident management processes and best practices. - Experience with ticketing systems and customer relationship management tools. - Ability to analyze and resolve technical issues efficiently. - Excellent verbal and written communication skills to interact with clients and team members. Support Type & Working Hours: Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools. Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential. Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed. Work Schedule: Five-day work week, with weekly offs determined by the shift roster. Additional Information: - The candidate should have minimum 7.5 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide clarity and support, while also utilizing your in-depth product knowledge to design effective resolutions for any issues that arise. Your commitment to quality and client satisfaction will be at the forefront of your daily activities, ensuring that every interaction contributes positively to the overall user experience. You will also be responsible for developing, maintaining, and enhancing the knowledge management framework to support the Service Desk team. The role also focuses on ensuring that accurate, relevant, and up-to-date knowledge articles are easily accessible to improve first contact resolution, reduce handling time, and enhance overall customer satisfaction. Roles & Responsibilities: -Develop and implement a knowledge management strategy aligned with ITIL best practices and business objectives. -Create, review, and maintain knowledge base (KB) articles, SOPs, troubleshooting guides, FAQs, and user documentation. -Work closely with service desk agents, support teams, and subject matter experts (SMEs) from other capabilities to capture, document, and validate knowledge. -Ensure knowledge content is accurate, clear, current, and searchable, following editorial and style guidelines. -Conduct regular audits of the knowledge base and retire outdated or duplicate content. -Promote a culture of knowledge sharing and continuous improvement across service and support teams. -Train service desk agents and support staff on how to effectively use and contribute to the knowledge base. -Measure and report knowledge usage, effectiveness, and impact on key metrics like resolution rate and customer satisfaction. -Support the implementation and optimization of Knowledge-Centered Service (KCS) methodologies if applicable. -Collaborate with ITSM teams to align knowledge content with incident, problem, and change management processes. -Analyze the incidents and Requests resolved by other resolver groups and drive Shift left activities -Root cause analysis for P1 and P2 or any problem ticket relevant to ServiceDesk -Should provide floor support to the agents to solve the incidents or fulfill the requests efficiently. -Should be flexible to play cross functional role as per the bandwidth. Role as a KM and SME and support team in daily reporting Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with ITIL framework. - Strong understanding of incident management and problem resolution processes. - Familiarity with ticketing systems and customer relationship management tools. - Ability to communicate technical information effectively to non-technical users. Support Type & Working Hours: Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools. Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential. Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed. Work Schedule: Five-day work week, with weekly offs determined by the shift roster. Additional Information: - The candidate should have minimum 3 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.

Freelance Recruiter (Mid–Senior Level) — UK Market Specialist Location: Remote Engagement Type: Freelance About The Role We are seeking an experienced Freelance Recruiter (Mid–Senior) with a focus on the UK market to support our clients in sourcing, screening, and delivering top-quality talent across various industries. We welcome recruiters with targeted specialisms (for example Technology, Finance, Sales & Marketing, or Professional Services) — please highlight your specialism when applying. This role is ideal for independent recruiters who want flexibility while working on live roles from multiple companies, and who have experience hiring for mid to senior-level positions. Key Responsibilities Source candidates through job boards, LinkedIn, databases, and networking — with emphasis on mid to senior-level placements. Screen, evaluate, and shortlist candidates based on job requirements and role seniority. Coordinate with clients and hiring managers to understand role specifications, compensation expectations, and market availability. Submit high-quality profiles via our recruitment platform. Maintain regular communication with candidates throughout the hiring process and provide timely feedback. Ensure compliance with data protection and confidentiality standards. Requirements Minimum 2+ years of experience in recruitment (agency or in-house), with proven success placing mid to senior-level candidates. Strong knowledge of the UK hiring market and compliance requirements. Excellent sourcing skills across platforms such as LinkedIn, CV databases, and referrals. Strong communication and relationship-building skills; able to manage client and candidate expectations. Self-motivated, target-oriented, and able to work independently. Access to necessary recruitment tools (job boards, LinkedIn, etc.) is an advantage. Desirable: a clear target specialism (e.g., Technology, Finance, Sales & Marketing, Professional Services) — please indicate this in your application. What We Offer Access to live client roles through our platform. Competitive commission-based payouts (per successful hire); recruiters are paid on a success-fee basis once a candidate joins the client. Flexible, remote working with no fixed hours. Support from our team for queries and platform usage. Transparent payout cycle and dedicated partner support. Skills: hiring,recruitment,linkedin,recruiter,sourcing,freelancer,communication

Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Human Resource graduate/Post Graduate with relevant delivery & transformation experience with a sound knowledge of all Core HR/ Work Force Data Administration (WFDA) processes starting from Hire to Retire. Expected to work on strict deadlines, in a high-pressure business environment while being a good team player. Prior HR delivery or HR Consulting experience in the IT/BPO Industry across clients while driving transformation is mandatory. Should be open to work in different time zones as per the business requirement. Key Responsibilities: Provide end to end process and policy expertise/input to future state Global and Local design for all Global Workforce Data Admin (WFDA) processes including Onboarding, Job & Personal data changes, Transfers, Global Mobility, Exit Management etc. Provide leading practices, Industry benchmarks and process design considerations incorporating build to operate efficiency design principles Provide leading input for technology configuration (Cloud HRIS — Workday/Success Factors) and assist in identifying gaps and matching automation opportunities Provide inputs and participation in end to end process scenarios development and testing for Cloud HRIS Create and maintain Job Aids. Global and Local Work Instructions and help train Service delivery teams Participate in Global/Local client calls, lead full dress rehearsal preparations before Go Live, provide Hypercare support during Go Live Provide input to the creation of a Global Quality Framework with quantified measurement criteria s in alignment with client/contractual needs Participate and lead continuous process improvement agenda and share Innovative practices resulting in measurable client value creation Own and manage all process escalations, while working with Global Service delivery teams Individual Contributor Role working with senior internal/external stakeholders, but may have a small team of junior PME S reporting into them Core Competencies: Change Management, leadership, coaching and Influencing skills Very strong oral & written communication and Senior stakeholder management skills Ability to work and deliver under compressed timelines Excellent analytical and problem-solving skills and ability to handle difficult client interactions Excellent MS Office Skills (Power point, excel, Visio) Global exposure know-how of different cultures Travel readiness and flexibility to work in different time zones What are we looking for? Graduation/Post Graduation in Human Resources from a top school/college preferred Minimum 7+ years of experience in HR consulting & delivery for Core HR processes across multiple clients Hands on experience with HRIS cloud-based technologies like Workday, SuccessFactors and Ticketing tools like ServiceNow, WQM, Remedy etc Workday or SuccessFactors certification preferred Cross industry exposure on HR transformation projects Exposure to Lean, Six Sigma and Operational Excellence practices Preferred Global HR certification (like SHRM, APA) Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts

Skill required: Compensation & Benefits - Compensation Program Design Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Key Responsibilities: Advise & consult clients on future state Benefits organization design and target operating model Lead key strategic initiatives, driving Benefits Transformation, process reengineering to increase process effectiveness and efficiency and reducing cost of HR operations Provide end to end process expertise input to the process team s (Bl) during global design preparation & localization workshops Participate in the global & localization sessions and provide leading practice input in administering local processes Drive and compile leading practices, and process design considerations incorporating build to operate efficiency design principles Provide input into the technology enablement (Benefits System) and assist in identifying automation opportunities and address process administration gaps Provide input, where needed on service delivery components needed for policy harmonization Participate in global design authority discussions and provide input to any service delivery components Participate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creation Lead the SOP build & work with the SMEs to document process narratives and localization requirements needed for SOP creation Lead the training and service rehearsal activities & train BPO process SMEs Monitor training and service rehearsal results and progress and help the transition team resolve issues and gaps Lead ongoing continuous process improvement analyses and monitoring of process-specific KPls Ideate, test, and develop potential Analytics opportunities enabling creation of Client business value Provide ongoing coaching to PMEs and the BPO process teams Design customized Benefits solutions & lead client workshops — solution presentation and solution orals Extensive experience working across multiple 3rd party vendors/suppliers/carriers Exposure to regulatory reporting, laws, and country legislations Creating end to end Benefits outsourcing solution focusing on key solution tenants and leverage digital to create a compelling solution Work closely with transitions and Change management teams to ensure smooth transition of Benefits processes/activities to Accenture Program lead and project manage Benefits Consulting projects align resources for the project and ensure successful delivery and outcomes of the project Support/work with diverse, multi-cultural global teams to create HRO (Benefits) solutions for clients What are we looking for? Lead Hypercare and other Governance meetings for respective domains Graduation in Human Resources (Preferably master s in human resources) Minimum 12+ years of experience in US/Canada Benefits consulting, solution, and delivery Strong customer engagement skills Global exposure know-how of different cultures End to End knowledge of HR function Good analytical and problem-solving skills and ability to handle difficult client interactions Travel readiness and flexibility to work in different time zones Benefits and HR certifications highly preferred Roles and Responsibilities: US Benefits Transformation US Benefits Consulting Benefits Technology Consulting Benefits Operations Experience Vendor/Supplier Management Claim Processing Professional Qualities Good oral and written communication skills Ability to identify and effectively use resources Excellent customer service skills Operational Excellence skills

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring a seamless experience for all users. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for service desk management. - Provide training and support to junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of incident management processes and tools. - Experience with ticketing systems and service desk software. - Ability to analyze and resolve technical issues efficiently. - Excellent verbal and written communication skills. Support Type & Working Hours: Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools. Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential. Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed. Work Schedule: Five-day work week, with weekly offs determined by the shift roster. Additional Information: - The candidate should have minimum 3 years of experience in Service Desk Management. - This position is based at our Pune office. - A 15 years full time education is required.

Company Description Founded in 2015 in Kolkata, India, We Group N Co specializes in both software and hardware solutions tailored to meet various security needs. Our product offerings include Time Attendance Systems, payrool software cloud and desktop, Door Controllers, CCTV Cameras, Video Door Phones, Access Control Accessories, Vehicle Tracking Systems, and Hand Held Metal Detectors, Metal Detector, Boom Barrier, and Mobile Attendance, Turnstile. We are committed to providing innovative and effective solutions to enhance security and operational efficiency. Role Description Are you someone who loves networking, building relationships, and driving results? At We Group N Co, we are looking for dynamic sales professionals who want freedom, flexibility, and the power to control their own income. ✨ What we offer: ✅ 100% Commission-Based Role – the more you sell, the more you earn ✅ Unlimited earning potential – sky is the limit ✅ Work freedom – manage your own schedule, no 9-to-5 restrictions ✅ Backed by our 15+ years of expertise in biometric & IT/security solutions/ Software Qualifications Strong Communication and Customer Service skills Experience in Sales and Channel Partners management Proficient in Account Management Excellent problem-solving and negotiation skills Ability to work independently and as part of a team Bachelor's degree in Business, Marketing, or related field is preferred Experience in the security systems industry is a plus 🌟 Who should apply? Self-driven individuals passionate about sales & growth Professionals who want to break free from fixed salaries Hustlers who see every contact as an opportunity 💰 With us, you don’t just get a “job” — you build a business within a business . 👉 If this excites you, drop me an email at info@wegroupnco.com

Sales Manager – East (Kolkata-based) for Retails and Corporate Insurance Distribution Key Responsibilities Business Development Source, recruit, and onboard new PoSP agents across Kolkata and nearby regions. Achieve monthly and quarterly premium generation targets. Expand the agent network through both direct acquisition and local partnerships. Sales Execution Drive insurance product sales across Motor, Health, and Life verticals. Monitor agent performance and push for higher productivity and persistency. Organize on-ground sales campaigns, events, and promotional drives. Relationship Management Build and maintain strong relationships with agents, ensuring their satisfaction and retention. Address agent queries, escalate issues to RMs or central support when needed, and ensure seamless resolution. Performance Monitoring Track agent activity, sales funnel, and pipeline on a daily/weekly basis. Share reports with the Sales Head and contribute insights for improving sales effectiveness. Qualifications & Experience 3–5 years of experience in a reputed insurance Broking Firm/Insuretech (preferably in agency or partner-led models). Strong track record of meeting or exceeding sales targets. Excellent communication, persuasion, and relationship-building skills. Familiarity with Eastern India (Kolkata & surrounding markets) preferred. Tech-savvy, comfortable using CRM tools and digital sales platforms. Career Path Sales Manager → Senior Sales Manager → Regional Sales Head → Sales Head – East Compensation: The position offers a competitive compensation package, including a base salary, performance-based incentives, and equity options. The role also includes the flexibility to work on a minimum revenue commitment basis.