39 Flexera Jobs - Page 2

Job Title CISNGE - Flexera Developer Responsibilities Ability & Experience to define at an architectural (in consultation with Senior Dev & Architects) and design level of detail, technical solutions aligned with business problems. Experience designing and implementing client facing solutions leveraging involving Flexera. Experience implementing and integrating enterprise software applications. Analyze and evaluate alternative solutions and recommends cost effective and efficient solutions Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment. Design and develop Flexera data model to support process integrations Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments Participate in and support Flexera version upgrades. Install, test and take new applications live in Flexera Business analysis and requirements gathering abilities. Ability to learn technology quickly through instruction and self-training Technical and Professional Requirements: Primary skills:Asset Management->IT Asset Management(ITAM),Next Gen->Flexera,Next Gen->Software Asset Management->SAM Tools Flexera Certification (Preferable) Preferred Skills: Technology->Software Licensing->Software Licensing->Flexera Foundational->Software asset management->Software inventory License manager Software metering Additional Responsibilities: Excellent Analytical and troubleshooting skill. Excellent in Verbal, written communication. Creative thinking in implementing Service improvements (automation, incident reduction, etc.). Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands. Practical experience with agile methodologies/tools Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information. Educational Requirements Bachelor of Engineering Service Line Cloud & Infrastructure Services * Location of posting is subject to business requirements

*Responsibilities Working with business users and key IT stakeholders to ensure software assets are both fit for purpose and economical • Taking responsibility for commercial processes which secure value-for-money products and services • Managing the software inventory in a systematic way • Managing the software renewals and new requests from order placing through the sharing license information with the IT team • Identifying opportunities to share software licenses across teams in an optimal way • Driving down software license costs through better utilization of the software licenses • Providing a first point of contact for software compliance across the business • Managing the compliance for software across the business • Collating license and usage information for report generation to stakeholders • Provide a high level of customer service to our internal customers • Engaging the market to find the right suppliers and managing the supplier relationship. *Key Competencies / Skills: • Exposure to ITSM and ITAM frameworks and tools • Broad understanding of the Architecture-Engineering-Construction (AEC) industry and the software tools used within this domain. • Knowledge of License Management and compliance tools like Flexera • Excellent organisational skills, analytical skills and attention to detail • Exceptional communication skills, with the ability to develop and maintain relationships with vendors and key stakeholders in the business • Excellent working knowledge of Microsoft applications • Excellent literacy and numeracy skills • The ability to learn quickly and retain large quantities of information • Proven that you can proactively learn about core licensing programmes and keep knowledge up to date • The ability to work as part of a hardworking and conscientious team • The ability to set own deadlines • Good commercial acumen, ability to define budget requirements, manage spend and control variances.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Key Responsibilities:-1.Act as a project management lead for the HAM CMDB delivery projects.2.Provide end to end support for managing the HAM CMDB engagements.3.Leads a team of Specialists and analysts for ensuring defect free client deliverables and meeting all KPIs.4.Maintain currency on policy and process documents.5.Configure, develop, enhance, and implement application maps using service mapping.6.Handling Stakeholders and conducting scheduled cadence with them. Technical Experience:-1.Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera, Snow SLM, SCCM.2.Minimum 10- 12 years of experience in ITAM delivery and 10 years of experience in IT asset / CMDB management.3.Should have very good understanding of CSDM and Service Mapping concepts and should have applied this on previous engagements. Professional Attributes:-1.Excellent communication written and oral and interpersonal skills.2.Strong communication and presentation skills.3.Should be open to manage and oversee multiple projects.4.Desirable certified Asset manager- CITAM. Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible Working hours Qualifications Graduate with 15 years of education

About The Role : Key Responsibilities: - Design, develop, and implement ITSM solutions using platforms such as ServiceNow, BMC Remedy, or similar. - Design, develop, and implement ITAM solutions using platforms such as ServiceNow, Flexera, or similar. - Customize and configure ITSM & ITAM tools to meet business requirements. - Develop workflows, scripts, and automation to enhance IT service delivery. - Collaborate with IT and business teams to gather requirements and translate them into technical solutions. - Have understanding of system integrations and data migrations. - Perform data analysis and reporting on IT asset inventory. - Ensure compliance with software licensing and asset management policies. - Troubleshoot and resolve issues related to ITSM /ITAM tools. - Provide Demos to customers & presales - Stay updated with the latest ITSM and ITAM trends and technologies. Qualifications: - Bachelor''s degree in Computer Science, Information Technology, or a related field. - Proven experience as an ITSM Developer or similar role. - Proficiency in ITSM and ITAM platforms such as ManageEngine, Flexera, BMC Remedy, etc. - Strong scripting and programming skills (JavaScript, Python, etc.). - Knowledge of ITIL framework and best practices. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc

Handle Customer queries through chat or email Provide accurate and timely information to customer inquiries. Resolve customer issues and complaints effectively. Work in coordination with team members to achieve service targets. Required Candidate profile High school or Any Graduation. Proficiency in English language. Excellent verbal communication skills. Problem-Solving. Time Management. Perks and benefits Flexible working hours and remote work options.

Job Job Title Application Packaging Analyst Responsibilities EUC Application Packaging, EUC App_v, Application repackaging.A day in the life of an Infoscion As part of the Infosys Delivery team, you will work on implementing designs, developing high quality programs and systems, partnering with our clients to ensure high quality deliverables. You will create technical artifacts and be the first point of contact in responding to production issues and conducting any technical analysis to arrive at solutions You will share your learnings from projects through knowledge management initiatives and leverage knowledge from other projects to drive high efficiency and effectiveness You will be a key contributor to building efficient programs/systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:EUC->Application Packaging Preferred Skills: Technology->EUC-AppPackaging->Flexera AdminStudio Additional Responsibilities: Advanced conceptual understanding of at least one Programming Language Advanced conceptual understanding of one database and one Operating System Understanding of Software Engineering with practice in at least one project Ability to contribute in medium to complex tasks independently Exposure to Design Principles and ability to understand Design Specifications independently Ability to run Test Cases and scenarios as per the plan Ability to accept and respond to production issues and coordinate with stake holders Good understanding of SDLC Analytical abilities Logical thinking Awareness of latest technologies and trends Educational Requirements MCA,MTech,Bachelor of Engineering,BCA,BSc,BTech Service Line Microsoft Practice * Location of posting is subject to business requirements

Job Job Title Application Packaging Consultant Responsibilities EUC Application Packaging, EUC App_v, Application repackaging.A day in the life of an Infoscion As part of the Infosys Delivery team, you will work on implementing designs, developing high quality programs and systems, partnering with our clients to ensure high quality deliverables. You will create technical artifacts and be the first point of contact in responding to production issues and conducting any technical analysis to arrive at solutions You will share your learnings from projects through knowledge management initiatives and leverage knowledge from other projects to drive high efficiency and effectiveness You will be a key contributor to building efficient programs/systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:EUC->Application Packaging Preferred Skills: Technology->EUC-AppPackaging->Flexera AdminStudio Additional Responsibilities: Advanced conceptual understanding of at least one Programming Language Advanced conceptual understanding of one database and one Operating System Understanding of Software Engineering with practice in at least one project Ability to contribute in medium to complex tasks independently Exposure to Design Principles and ability to understand Design Specifications independently Ability to run Test Cases and scenarios as per the plan Ability to accept and respond to production issues and coordinate with stake holders Good understanding of SDLC Analytical abilities Logical thinking Awareness of latest technologies and trends Educational Requirements MCA,MTech,Bachelor of Engineering,BCA,BSc,BTech Service Line Microsoft Practice * Location of posting is subject to business requirements

Job overview: The Software Asset Management (SAM) Consultant will be responsible for optimizing software licensing, ensuring compliance, and maximizing ROI on software assets. The consultant will assess current software usage, track licenses, and identify opportunities for cost savings while minimizing compliance risks. This includes evaluating and implementing SAM tools, establishing asset tracking systems, and providing insights on licensing needs and renewals. Additionally, the SAM Consultant will create and maintain best practices for software lifecycle management, train stakeholders on license compliance, and align asset management strategies with business goals to ensure efficient use and governance of software resources. Required Skills Technical Skills 1. Software Licensing Knowledge o Understanding various licensing models (perpetual, subscription, user/device-based, etc.) for vendors like Microsoft, Adobe, Oracle, SAP, IBM, etc. 2. Asset Inventory Management o Expertise in tracking software installations, usage, and license entitlements. 3. Auditing and Compliance o Skills in managing vendor audits and ensuring compliance with licensing agreements. 4. Data Analysis and Reporting o Proficiency in analyzing usage patterns and creating actionable reports for optimization. 5. IT Service Management (ITSM) o Familiarity with ITSM frameworks like ITIL for asset lifecycle management. 6. Cloud and Virtualization Licensing o Knowledge of SaaS, IaaS, and PaaS licensing models for platforms like AWS, Azure, Google Cloud, and virtualized environments (VMware, Citrix). 7. Scripting and Automation o Basic scripting skills (PowerShell, Python) for automating repetitive tasks related to asset tracking. 8. Integration Skills o Ability to integrate SAM tools with CMDBs, ITSM platforms, and procurement systems. Tools 1. SAM Tools o ServiceNow SAM Pro o Flexera (FlexNet Manager) o Snow License Manager o BMC Helix Discovery o Ivanti Asset Manager 2. IT Asset Management Tools o ManageEngine Asset Explorer o Lansweeper o Microsoft System Center Configuration Manager (SCCM) 3. Discovery and Monitoring Tools o Tanium o SolarWinds Network Discovery o Qualys Asset Inventory 4. Data Analysis Tools o Microsoft Excel (Advanced level) o Power BI or Tableau for visualization 5. Cloud Management Tools o AWS License Manager o Azure Cost Management and Billing o Google Cloud License Manager 6. Collaboration and Documentation Tools o Jira, Confluence, SharePoint, or similar platforms for documentation and workflow tracking. Having a blend of these skills and tools ensures effective software asset management and aligns technology usage with organizational goals. Roles & Responsibilities: • Manage enterprise-wide compliance with all software license agreements and copyright law by monitoring and enforcing proper software usage policies and guidelines to ensure that there is no non-conformance • Read and understand software licenses to ensure Company is in compliance; take corrective action if necessary • Conduct internal software audits to identify variances between deployed and licensed software; ensure deployed software aligns with the quantity and licensing models purchased; rectify variances between deployed and licensed software. • Manage vendor compliance audits as required. • Develop software policies, processes and guideline to ensure compliance. • Work with all levels of Company management to resolve compliancy issues. • Avoid excessive or unwarranted software usage and Identity optimization strategy. • Oversee the purchase of all software licenses; ensure appropriate quantities and licensing models are purchased, determine contract requirements, ensure orders are placed and validate proper payment. • Work with Product Owners/Managers in negotiating license reductions/increases as necessary due to usage. • Ensure retention of all proof-of-license documentation. • Develop license templates/checklists, assess and participate in negotiating new software vendor license agreements, negotiate changes to existing agreements. • Assist with the completion of Business Requirements, Business Cases and Proposals on new initiatives relative to licensing as required • Liaise with Product Owners/Managers, Inventory Management and business representatives to ensure proper tracking of all software product deployed to ensure Company has sufficient licenses. • Assist IT management in establishing license and associated maintenance agreements consistent with Company's current and planned usage, as well as industry practice • Ensure and maintain expertise and advise Product Owners, Managers, IT Senior Management and other key stakeholders on license management methods, processes, best practices, technologies and tools

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve managing Configuration Databases and CI, utilizing your expertise in ServiceNow Configuration Management Database (CMDB) and exceptional communication skills to resolve client issues. Key Responsibilities:-1.Asset and CMDB Updates.2.Service request management for IMAC tickets.3.Discovery and Asset inventory reconciliation.4.Gap analysis and reporting.5.Scheduled Reporting.6.Maintain currency on policy and process documents.7.Track lease and warranty data in support of refresh as well as end of life processes. Technical Experience:-Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera Professional Attributes:-1.Minimum 4 plus years of experience ServiceNow.2.Minimum 5 plus years of experience in IT asset / CMDB management.3.Excellent written and oral communication skills Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible Working hours Qualifications Graduate with 15 years of education

Job Area: Information Technology Group, Information Technology Group > IT Support Analyst General Summary: Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Minimum Qualifications: High School Diploma or equivalent. Physical Requirements: Frequently transports between offices, buildings, and campuses up to 2 miles. Frequently transports and installs equipment up to 40 lbs. Job OverviewThe IT Software Asset Management Team is responsible for managing and maintaining the lifecycle of licensed software for Qualcomm employees. Functions of the role include the following, but responsibilities may change as the business requires: About The Role :: Facilitate the business needs for ongoing software support and upgrade on selected products by ensuring that maintenance, support, and upgrade protection are managed in advance of their expiration Maintain Qualcomm-owned software assets in Service Now (SN) /Flexera tool Fulfill requests for standard catalog software requested via the Service Now ticketing system Centralized asset information:Create, update, issue and reclaim software licenses to end users via the Service Now asset tracking system Engage directly with software vendors to acquire quotes for new software purchases, upgrades, maintenance renewals, and license usage questions/clarification Validate and fulfill requests for non-standard software requested via the Service Now ticketing system Distribute software + Entitle software licenses based on established contracts and license usage rules Support Qualcomm Global needs from the centralized SWAM Team and assist in 24/5 shifts Assist licensed users in getting their software installed onto their new machines Problem solve and troubleshoot software related issues and arrange support from publishers Perform required steps to process large maintenance for volume licenses Support license management for acquisition and divestiture events Requires EULA review and interpretation for non-standard software requests to ensure compliance Ensure to meet company compliance standards for each new, transfer, reassign, and re-install software request Answer questions and assist with escalation issues via phone from Tier 1 support help desk Process escalations and questions from Tier 1 support via Incident ticket in Service Now Meet internally imposed SLAs and deadlines Recognize opportunities for improvement, correctly identify and rank the urgency of issues/requests, accept ownership of problems, and take appropriate and effective steps to remedy Troubleshoot, correct, or escalate issues resulting from an automated process Create Software Usage reports for effective license usage status and work on avoiding compliance issues Responsible for managing and maintaining the lifecycle of licensed software. Assist and Participate in software publisher audits Company term large renewals to close within the timelines from Source to till Pay Control software compliance and work to be compliant with the license usage terms Processing invoices for payment process and coordinating with accounts team till payment release Participate in SWAM projects and support other service groups. Min. Qualifications 'Desired Experience & Exposure : Minimum 2 years of experience in Software Asset Management Services Excel spreadsheets skills, database management, and word processing applications. Possess excellent interpersonal, time-management, verbal/written communication, and organization skills. Accountable and responsible with the ability to function effectively, independently within a team environment Working knowledge of SAM Tools (Flexera One, ServiceNow, etc..) will be added advantage Good Software licensing knowledge, understanding of Software Installation issues handling & support Ability to multi-task, easily adapt to change and be detail oriented Required strong communication skills, ability to operate efficiently and professionally in a fast paced environment Applicants :Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies :Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : ServiceNow Software Asset Management (SAM) Minimum 3 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Key Responsibilities1.Service request management for IMAC tickets Discovery and software inventory reconciliation.2.Gap analysis and reporting Scheduled Reporting3.Maintain currency on policy and process documents.4.Track license renewals and warranty data in support of refresh as well as end of life processes. Technical Experience1.strong knowledge on ITAM tools like ServiceNow, BMC, Flexera.2.Minimum 4 plus years of experience ServiceNow.3.Minimum 5 plus years of experience in IT Software License Management. Professional AttributesExcellent written and oral communication skills Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible shift timing Qualifications Graduate with 15 years of education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage and prioritize support tickets to ensure timely resolution.- Identify and analyze system or application issues and provide effective solutions.- Communicate with clients to understand their needs and provide appropriate support.- Ensure smooth operations of systems and applications by monitoring and troubleshooting.- Stay updated with the latest product knowledge and industry trends.- Train and mentor junior team members to enhance their skills and knowledge.- Manage data with tables in the CMDB and Assets and its Data Sources.- Plans and manages a population of the Configuration Management System, including discovery and other data import methods.- Configure efficient Identification and Reconciliation.- Monitor CMDB health and resolve conflicts between authoritative data sources.- Define and maintain standard CIs, CI relationships, and CMDB Classification with relevance to the business needs.- Configure, develop, enhance, and implement application mapping.Professional & Technical Skills:- Must To Have Skills:Proficiency in Configuration Database & CI Management.- Good To Have Skills:Experience with ITIL processes.- Strong understanding of IT infrastructure and systems.- Experience in incident management and problem resolution.- Knowledge of configuration management tools and practices.- Familiarity with IT service management frameworks.- Excellent communication and interpersonal skills.- Ability to work under pressure and meet tight deadlines.- Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera.- Good to have - MID Server configurations for Integrations data pull.- Good to have - Customizes ServiceNow configuration, including custom scripts.- Minimum 4-5 years of experience ServiceNow.- Minimum 5 years of experience in IT asset / CMDB management.- Experience in IT Asset Management process and operational delivery environment.- Excellent communication and presentation skills.- Excellent communication written and oral and interpersonal skills. Additional Information:- The candidate should have a minimum of 5 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities:-1.Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets.2.Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales.3.Drive progress of SAM engagements resolution of compliance issues4.Deliver information to Customers on best licensing practices to enhance knowledge and understanding.Technical Experience:- Competent on upto 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM In-depth knowledge of publisher contracts and use rights. Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions) Good Understanding of license reconciliation methodologies and nuances e.g. product bundling, suites mapping, upgrades and downgrade. Understanding discovery Fundamentals:- Overview of ServiceNow Discovery for software applications- Discovery model normalization Experienced on drafting Software Asset Management policies & Procedures.Certification:Certified Software Asset Manager (CSAM)Professional Attributes:-1.Excellent communication skills verbal written.2.Advanced analytical skills using Excel or other software tools.3.Strong project management and delegation skills, meeting and enforcing deadlines.Educational Qualification:-Graduate with 15 years of educationAdditional Information:-Flexible shift timing Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Technical Experience: Excellent command over software licensing and use rights information of tier 1 software publishers (i.e., Microsoft, Oracle, IBM, VMware, Adobe, Citrix, and SAP) Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports Proficient in creating Oracle DB server and Options ELP reports. Performing manual reconciliation and deployment validation as required Experience working on at least one or more SAM Tools (i.e., ServiceNow SAMPro, Flexera, SNOW License Manager) Competent on upto 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM In-depth knowledge of publisher contracts and use rights. Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions) Good Understanding of license reconciliation methodologies and nuances e.g. product bundling, suites mapping, upgrades and downgrade. Understanding discovery Fundamentals:- Overview of ServiceNow Discovery for software applications- Discovery model normalization Experienced on drafting Software Asset Management policies & Procedures.Certification:Certified Software Asset Manager (CSAM)Professional Attributes: Excellent communication skills Expert knowledge in MS Office applications (Excel & PowerPoint) Ability to work in a team environment. Must have Skills:Software licensing & Software Asset Management Tools Good to Have Skills:Analytical and Communication SkillsEducational Qualification: 15 years of full-time education Qualifications 15 years full time education