Virtual Service Management Engineer Global Talent Track

2 - 4 years

4 - 5 Lacs

Navi Mumbai

Work from Office

Job Title: Virtual Service Management. Location: Mumbai, Ghansoli Sub-Domain: Engineer Job Type: Full time Company: Startek Job Overview: Service Management process for Long tail customers to be outsourced. Virtual Service Management activities to be carried out by engaging customer remotely for Enterprise Fixed Line services. Experience: 2-4 Years of experience in Enterprises/ Fixed Line Network Qualifications: BE/B.Tech Elec and Telecommunication /Computer science, CCNA Preferred Key Responsibilities: Service engagement and experience for Enterprise Customers by driving incident, Escalation Management as day to day operations. Strong engagement with Cross functional teams to drive our prio...

Posted 7 months ago

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Sr. Customer Service Executive - Provisioning & Configuration Tata Communications

5.0 - 7.0 years

3 - 7 Lacs

chennai

Work from Office

Experience in coordinating with Customer, Suppliers and other stakeholders MIS reports handling experience Sound knowledge and Experience in fixed line Broad & Porting Knowledge on end-to-end order management and delivery management Candidate should have experience in handling international customer Proactive skills required to manage various situations Understanding of scheduling and manage site visits KPI management such as SLA Experience in preparing Local work instructions and suggesting improvement ideas Periodic update to customers is key activity/responsibility Strong Verbal and written communication skills A good team player & good Customer experience /satisfaction Knowledge of Sales...

Posted Date not available

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