A Telesales Executive is responsible for selling products or services over the phone, generating leads, and building customer relationships. They utilize persuasive communication and negotiation skills to meet sales targets and contribute to the company's revenue growth. Key responsibilities include making outbound calls to potential clients, addressing customer inquiries, and maintaining accurate records of interactions.
Provide help and support to your customers through telecalling Generate leads or close sales, depending on the goal of the company Create and maintain paperwork or documentation based on the telecalling conversation Check-in with existing clients Branch out and find potential customers through telecalling work
Objectives of this role Meet weekly/monthly sales targets by developing a marketing strategy as a telesales executive Gain a deep understanding of the company’s services and find gaps in the customer’s lives wherein the company’s services fit Foster strong relationships with existing and potential customers by honing the telesales executive skills such as listening, empathy and problem-solving Comply with the rules and regulations of the company by providing customer support as a telemarketing executive Responsibilities Convert leads for the company through telephonic conversations Maintain and monitor the records of all the conversations, be it customer feedback, purchase orders or queries Stick to the sales script and strategy, but also improvise it when needed, within the scope of the telesales executive job role Update customers about new launches and record customer reactions to new products Be aware of the latest industry trends as a telesales executive Liaise with the concerned department regarding customer queries and complaints Required skills and qualifications High school diploma Prior experience working as a telesales executive or in a similar role Fluency in English Adept knowledge of working with MS Office Great communication skills, both verbal and written Preferred skills and qualifications Bachelor’s degree in communication, marketing, or a similar discipline Proven record of meeting sales targets Outstanding negotiation and time management skills