You will be responsible for making outbound sales calls to prospective and existing customers, promoting products or services, and explaining their features and benefits. Additionally, you will follow up on leads, close sales to meet or exceed targets, and maintain detailed records of calls, sales, and customer interactions in the CRM system. Upselling and cross-selling company products and services will also be part of your responsibilities. As a Customer Service Executive, you will answer inbound calls, emails, and chat queries from customers, resolving their issues promptly and professionally. Providing accurate information regarding products, pricing, and availability, handling complaints, and escalating complex issues to the appropriate department are key aspects of ensuring customer satisfaction through quality service. The ideal candidate for this role should have proven experience in telesales, customer service, or a similar role, along with excellent verbal and written communication skills. Strong interpersonal and negotiation skills, a customer-focused approach with a positive attitude, and the ability to multitask and work well under pressure are essential. Proficiency in CRM systems and Microsoft Office is considered a plus for this position.,
You will be joining our team as a Telesales and Customer Service Executive, where your primary focus will be on engaging with customers and ensuring their satisfaction. Your responsibilities will include making outbound sales calls, addressing inbound customer queries, promoting products or services, and striving to achieve high levels of customer satisfaction. In the Telesales aspect of the role, you will be required to connect with potential and existing customers through outbound calls. Your aim will be to effectively showcase our products or services, highlight their features and benefits, and successfully close sales to meet or surpass set targets. It is essential to maintain accurate records of all interactions in the CRM system, upsell and cross-sell additional offerings, and ensure a positive customer experience. When handling Customer Service tasks, you will need to respond to incoming calls, emails, and chat inquiries from customers promptly and professionally. Your responsibilities will include resolving customer issues efficiently, providing precise information on products, pricing, and availability, managing complaints, and escalating complex matters to the relevant department. Your ultimate goal will be to uphold a superior level of customer satisfaction through exceptional service. To excel in this role, you should possess proven experience in telesales, customer service, or a related field. Excellent communication skills, both verbal and written, are crucial, along with strong interpersonal abilities and negotiation expertise. A customer-centric approach, a positive demeanor, the capacity to handle multiple tasks under pressure, and familiarity with CRM systems and Microsoft Office will be advantageous in this position.,