184 Fishbone Jobs - Page 8

Leading BPO in Kolkata Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit p...

The role demands deep knowledge of foundry equipment like Induction Furnaces, Sand Plant Equipment, Multi-Cylinder High-Pressure Lines & Jolt Squeeze Molding Machines, MHS, effective breakdown and preventive maintenance planning & overall operations.

Good understanding of OTC Lifecycle, B2B Business Prior experience of doing quality assessments for international voice work Good Communication & Presentation Skills - speaking and writing skills. Required Candidate profile Moderate Excel proficiency Good understanding of 7 six sigma tools of quality – preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes.

Job Description: Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Creates eff...

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. good communication skills. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8050980644 send relevant CV to ramya.ramya1@teleperformancedibs.com Role: Quality Analyst Industry Type: BPM / BPO Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education any graduation Best Wishes Ramya V

Job Location: Pune Designation: Deputy Manager Shift: 5PM 2AM. Mode: Hybrid (3 WFO, 2 WFH). Sat-Sun fixed off Key responsibilities: Single point of contact for driving CI and Quality Support for the assigned account. Connect and collaborate with Client independently on a regular basis to understand the VOC and early warning signal on escalations Lead and guide a team of Improvement Consultants (BB's) Ensuring Implementation of Quality Standards in the account as per the Organization requirements Design and deploy consistent improvement framework to enhance customer satisfaction Facilitation of Metrics Management. CPMs/KPIs and mitigation plans to avoid penalties if any Execute client project...

Job Title: Supplier Quality Engineer (SQE) Location: Bangalore Department: Quality Control Gender : Male only W e are looking for a skilled Supplier Quality Engineer (SQE) to drive supplier end Inspection/Inward QC (Manufactured BO)/ and ensure product and process quality from suppliers before issue to Assembly team. Key Responsibilities: Supplier Qualification & Onboarding: Evaluate and audit potential suppliers (on-site or remotely) to ensure compliance with Wipro Pari standards. Supplier end manufacturing parts Inspection /BO part Inspection. Supplier Quality Management: Monitor and evaluate supplier performance. Lead root cause analysis and corrective action processes (8D, 5 Whys, Fishbo...

Experience: International voice experience required for this role Sales experience will be add on Minimum one year of on paper exp as Quality Analyst, Excellent communication skills

Role & responsibilities Monitor daily inbound and outbound operations to ensure adherence to quality standards and SOPs. Conduct routine quality checks on packaging, labelling, inventory storage, and dispatch processes. Implement and maintain quality control systems within the warehouse. Conduct Root Cause Analysis (RCA) and Corrective & Preventive Actions (CAPA) for any process deviations or customer complaints. Maintain documentation for non-conformities, inspection reports, and audit findings. Use quality tools such as 5 Whys, Fishbone Diagram, Pareto Analysis, and Control Charts to analyze quality data and drive improvements. Train floor staff and supervisors on quality procedures and st...