95 Fishbone Jobs - Page 4

Kalkine Is Hiring Experienced Call Quality Analyst- International Process Roles And Responsibilities- Monitor and evaluate outbound calls for quality and compliance. Conduct Quality audits and prepare performance report. Collaborate with teams for training, calibration and and performance alignment. Preferred Candidates- Good English communication skills. Experienced in International Call quality Audit. Familiar with 7QC's Required - Minimum 2-3 Years of Experience as call Quality Analyst Working days: Mon to Fri Notice Period: Immediate or Max 15 DAYS Shift: 5 AM to 2.30 PM (AUS Shift) Salary: From 4.5 LPA To 5.5 LPA Job location: Sector 16 Noida No Cab Service Available Interested candidates can apply or share resume (tanisha.gupta@kalkine.co.in) or Call/WhatsApp 9717743805

iEnergizer is Hiring for Quality Analyst role international process. Location - Noida Sec 60 Process - UAE Banking Process (International) Salary - up to 48K CTC Work Mode - 5 days from office (2 rotational off) Required Skill: - 1) Graduate with 2 years on paper QA experience in an international process. 2) Should be from BPO background, Banking process experience would be preferred 3) Should have knowledge of 7QC tools 4) Should have good communication skills 5) Comfortable working in rotational shifts Immediate joiners are preferred!! Virtual Interviews, Call or share your resume with HR Kailash - 8800450667

Role & responsibilities Perform hands-on incoming inspection of raw materials, metal components, and molded parts to ensure compliance with quality standards. Proficient in operating precision instruments such as vision measuring systems, profile projectors, hardness testers, and plating thickness testers for accurate measurements and inspections. Lead supplier selection, validation, and evaluation processes to maintain a high-quality supply chain. Apply advanced quality problem-solving tools and methodologies to address and resolve quality issues effectively. Oversee the selection and calibration of quality instruments to ensure accurate and reliable measurements. Exhibit strong interpersonal and communication skills to collaborate with cross-functional teams and suppliers effectively.

Job Description Position: Quality Analyst Location: Noida Department: Quality Team Salary: Upto 40K CTC *** IMMEDIATE JOINER'S REQUIRED OR MAXIMUM 10 DAYS*** Overview: We are seeking a detail-oriented Quality Analyst with a strong background in sales to join our dynamic team. The ideal candidate will ensure the highest quality of our sales processes and deliverables, helping to enhance customer satisfaction and drive revenue growth. Key Responsibilities: Quality Assurance: Develop and implement quality assurance processes for sales activities. Conduct regular audits of sales calls, emails, and customer interactions to assess compliance with company standards. Identify areas for improvement and recommend solutions to enhance sales performance. Data Analysis: Analyse sales data to identify trends, patterns, and areas for improvement. Create reports and dashboards to communicate findings and support decision-making. Collaboration: Work closely with sales teams to understand processes and identify quality gaps. Collaborate with training teams to develop materials that address identified quality issues. Customer Feedback: Gather and analyse customer feedback to assess the effectiveness of sales strategies. Develop actionable insights to enhance customer experience and satisfaction. Training and Support: Assist in the onboarding and continuous training of sales staff on quality standards and best practices. Provide ongoing support and coaching to improve sales techniques and customer interactions. Continuous Improvement: Stay updated on industry trends and best practices in quality assurance and sales. Foster a culture of quality within the sales team by promoting best practices and recognizing high performance. Root Cause Analysis: Conduct root cause analysis (RCA) in identified defects/errors and suggest preventive measures for future releases. Qualifications: Any Bachelor's degree 2+ years of experience in a sales/ Customer Service role as Quality Analyst, with a proven track record of achieving targets. 2+ years of experience in quality assurance or a related field. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills. Proficiency in CRM software and data analysis tools. Preferred Skills: Experience in developing quality metrics and performance indicators. Familiarity with customer relationship management and sales enablement tools. Knowledge of quality management methodologies (e.g., Six Sigma) Contact - Bhavneet Kaur (8130575252)

Job Title: Associate Manager - Customer Experience (Quality) Location: Hyderabad Company Description: Sutherland is seeking a reliable and detail-oriented person to join us as Associate Manager - Customer Experience. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Description: The main job of an Associate Manager Quality is to manage productivity of QA and aid in their effectiveness. He/she should be conducting transaction auditing sessions and JMS sessions for Q-reps. He/she must keep the QAs motivated and work as a team, making sure each member understands company policies and guidelines. Associate Managers should possess strong organizational qualities and confidence, with sound communication and customer service skills. They should exhibit courtesy, patience and have a professional attitude when interacting with the QAs as well as customers. Associate managers need to display a strong work ethic, positive attitude and decent leadership skills while working as associates themselves. Qualifications: Technical / Professional Skill Set Required Good knowledge of Quality metrics, their measurements and thresholds / targets Knowledge and clear understanding of critical and non-critical errors in the transactions Good in investigative and business writing skills. Good at creating reports using various tools and applications. Being able to perform risk analysis to the satisfaction of the stakeholders or departments. Basic exposure to statistical tools and approaches, trend analysis & cause analysis Working knowledge of MS Office (Word, Excel & PowerPoint) Behavioral attributes Hard-working, innovative and meticulous Good Decision making and Problem-Solving abilities Team Handling and People Management Skills Very good Communication and analytical skills. Proactive in approach rather than reactive. Additional Information Key roles and Responsibilities Quality Operations Prepare weekly Sampling Plan and share with the QA team. Ensure that all types of transactions are monitored in the programs assigned Ensure that all the three types of audits are done as recommended by COPC - Live, Recorded and Side-by-Side Ensure Sampling Adherence is met MIPs are implemented if required. Track if the QAs are providing appropriate feedback basis the call audits to improve consultant’s ability to perform better. Keep checking the QA's accuracy by doing ATA and Calibration. Prepare and share Gage R&R report. Be a consultant and advisor to the QAs to clarify on parameters during need. Conduct frequent QA reviews and provide inputs to QA on the areas to be focused Facilitate QA’s to conduct NH trainings during Nesting. Analyse monitoring data to identify program level issues and opportunities Communicate the insights and analysis regularly to different teams like Service Delivery, Training, etc. Drive quality awareness programs and performance improvement projects. Stakeholder Management Work in a collaborative manner with stakeholders – various touch points with stakeholders to discuss performance, partner with program to deliver excellent service to our customers Team Player - Ensure employee satisfaction. Build a positive working atmosphere within the team and engage the team members with employee engagement models. Build competencies within the team so they can pick up additional responsibilities/move to the next level. Team Development Development of skills – through classroom and on the job training Look at ways to reduce waste and increase efficiency – Use process mapping techniques, quality tools to increase utilization, performance. Eliminate NVA

Job Title: Quality Analyst Location: Bangalore Working Days: 6 Days a Week ( Sunday week off ) Must Know anyone (1) of these regional language : 1.Hindi 2. Marathi 3.Gujarati 4.Kannada 5.Tamil 6.Malayalam 7.Telugu 8.Bengali Salary: As per the candidates last drawn salary and experience Roles and Responsibilities Conduct quality analysis to identify areas of improvement in call center operations. Perform root cause analysis on customer complaints and feedback to resolve issues promptly. Develop and implement quality improvement initiatives using tools like Pareto charts, Fishbone diagrams, and Control Charts. Collaborate with team members to ensure adherence to quality standards during call monitoring sessions. Provide training and coaching to agents on quality processes and procedures. Desired Candidate Profile 2-7 years of experience in BPO/Call Center industry with a focus on Quality Analysis or related field. Strong understanding of QC tools such as Call Audit, Call Calibration, Feedback, Pareto Analysis, Root Cause Analysis (RCA), Six Sigma Quality Methodologies. Excellent communication skills for effective collaboration with cross-functional teams. Interested candidates are welcomed to apply by sharing your CV at rozy.rozy1@teleperformancedibs.com

Leading BPO in Bangalore Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Mail your cv at simmi@hiresquad.in or call a 8467054123

Leads design efforts in developing new connectors,cable assembly components, Networking products for high-speed connectivity&data transmission used in autonomous vehicles&automotive systems Preparepresentationmaterialfordesignreviews,customermeetings Required Candidate profile Exp on GD&T,tolerancestudies, statisticalanalysis, DFMEA Design for Manufacturing/Assembly (DFM/DFA) Exp (Plastic,sheet metal,casting) Exp in product development,connectors, terminaldesign&development

Minimum 1 year EXP as a Quality Analyst & total 3 years Exp in BPO. experience in E-commerce industry will be added advantage 6 days working (1 day rotational off) Graduate should be fluent in English & Hindi communications. Connect on 7697428237 Required Candidate profile Knowledge of TNA / TNI / BQ management / Quartile management / Call Quality Analysis / should have good Presentation skills,excel and report preparing. Candidate should have good Presentation skills.

Role & responsibilities Must have experience in QA Collection Preferred candidate profile Must have experience in OTC /B2B Collection Must have experience in qc tools Must have experience in 7 qc Must have experience in Six Sigma Must have experience in Fish Bones Must have experience in Quality Calls Salaries Best in Industries

Quality Control & mgt. System, Standards like IS, BS, ASTM, EN, Final Inspection, Rejection Analysis. PFMEA/Preventive Action/Customer Complaints/PFD/Tensile & Hardness Testing/VDI/Data Visualization/Drawings/Cost Reduction/Team Mgt. Skills, OEM.

Leading BPO in Kolkata Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Mail your cv at simmi@hiresquad.in or call a 8467054123

The role demands deep knowledge of foundry equipment like Induction Furnaces, Sand Plant Equipment, Multi-Cylinder High-Pressure Lines & Jolt Squeeze Molding Machines, MHS, effective breakdown and preventive maintenance planning & overall operations.

Good understanding of OTC Lifecycle, B2B Business Prior experience of doing quality assessments for international voice work Good Communication & Presentation Skills - speaking and writing skills. Required Candidate profile Moderate Excel proficiency Good understanding of 7 six sigma tools of quality – preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes.

Job Description: Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Creates effective recommendations to drive account performance. Flagging behaviors - Investigates customer complaints and/or non-compliance to Customer Experience standards. Recommends corrective actions in accordance with applicable company policies. Issues Incident Reports to the Team Leaders for red flag CSR behaviors and compliance requirements observed during transaction monitoring. Performs further deep dive of other relevant data when necessary. New hire / Nesting support - Complies with a specific number of audits established by CE Team Lead to provide immediate findings to Operations and training department. Conducts calibration session with Operation Team Requirements: Should be willing to work in shifting schedules Excellent written and oral communication Excellent problem-solving and analytics skills Excellent understanding on TELUS Customer Experience Blueprint Seek appropriate guidance and advice to deliver quality outcomes. Works under limited supervision. Excel & G-Sheet knowledge (Desirable) Excellent verbal and written communication Must have ability to work under pressure Contact -9901595457 Richa.gupta@telusinternational.com

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. good communication skills. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8050980644 send relevant CV to ramya.ramya1@teleperformancedibs.com Role: Quality Analyst Industry Type: BPM / BPO Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education any graduation Best Wishes Ramya V

Job Location: Pune Designation: Deputy Manager Shift: 5PM 2AM. Mode: Hybrid (3 WFO, 2 WFH). Sat-Sun fixed off Key responsibilities: Single point of contact for driving CI and Quality Support for the assigned account. Connect and collaborate with Client independently on a regular basis to understand the VOC and early warning signal on escalations Lead and guide a team of Improvement Consultants (BB's) Ensuring Implementation of Quality Standards in the account as per the Organization requirements Design and deploy consistent improvement framework to enhance customer satisfaction Facilitation of Metrics Management. CPMs/KPIs and mitigation plans to avoid penalties if any Execute client projects on cost reduction, customer experience improvement, process re-engineering, process improvement, workforce optimization by using Lean & Six Sigma methods Project planning, project management, change management at client locations, stakeholder management & communication Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation Bench marking processes, Management dashboard set up & building the best practices repository. Leverage business optimization & innovation tools & application for process re-engineering or improvement Bring in expertise regarding moderate AI/ ML capability driven transformation experience Any experience in driving process improvement in Finance and Accounting space will be an added advantage Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems Qualifications Any UG/PG (Engineering background is preferred) Six Sigma Green Belt or Black Belt certification Process Excellence experience in either manufacturing or service sector, BPO industry experience is preferred. Understanding of Finance and Accounting processes is preferrable.

Job Title: Supplier Quality Engineer (SQE) Location: Bangalore Department: Quality Control Gender : Male only W e are looking for a skilled Supplier Quality Engineer (SQE) to drive supplier end Inspection/Inward QC (Manufactured BO)/ and ensure product and process quality from suppliers before issue to Assembly team. Key Responsibilities: Supplier Qualification & Onboarding: Evaluate and audit potential suppliers (on-site or remotely) to ensure compliance with Wipro Pari standards. Supplier end manufacturing parts Inspection /BO part Inspection. Supplier Quality Management: Monitor and evaluate supplier performance. Lead root cause analysis and corrective action processes (8D, 5 Whys, Fishbone) for supplier quality issues. Review and approve supplier process changes, engineering changes, and deviation requests. Continuous Improvement: Support supplier development initiatives and quality system improvements Collaborate with suppliers to reduce defects and improve yield. Documentation & Compliance: Maintain WP and supplier quality records and ensure compliance with IMS Ensure traceability and documentation for all parts and processes. Cross-functional Collaboration: Work closely with Procurement, Engineering, and Manufacturing teams to align quality expectations. Participate in cross-functional problem-solving and cost-reduction initiatives involving suppliers. Qualifications: Bachelors degree in engineering OR DME (Mechanical) 5-7 years of experience in Supplier Quality or Manufacturing Quality in a relevant industry. Strong understanding of quality tools Proficiency in quality problem-solving techniques Ability to travel to supplier locations (domestic /international) as required. Ready to relocate at any part of the country as per the company requirement Preferred Skills: Hands on experience for the usage of Inspection instruments, operate Fixed & Portable Co-ordinate machine, VMM NDT testing Experience with QMS/IMS quality standards. ERP proficiency HR Contact Details: Fayas K +91-8754911487 fayas.k@wipropari.com

Experience: International voice experience required for this role Sales experience will be add on Minimum one year of on paper exp as Quality Analyst, Excellent communication skills

Role & responsibilities Monitor daily inbound and outbound operations to ensure adherence to quality standards and SOPs. Conduct routine quality checks on packaging, labelling, inventory storage, and dispatch processes. Implement and maintain quality control systems within the warehouse. Conduct Root Cause Analysis (RCA) and Corrective & Preventive Actions (CAPA) for any process deviations or customer complaints. Maintain documentation for non-conformities, inspection reports, and audit findings. Use quality tools such as 5 Whys, Fishbone Diagram, Pareto Analysis, and Control Charts to analyze quality data and drive improvements. Train floor staff and supervisors on quality procedures and standards. Coordinate with customers/stakeholders to improve process quality issues. Assist in internal and external audits, ensuring compliance with safety, hygiene, and customer standards. Monitor and report on KPIs such as defect rates, inspection accuracy, and process compliance. Preferred candidate profile Bachelors degree in Engineering, Science, or related field. 45 years of hands-on experience in quality assurance in a warehouse, logistics, or manufacturing setup. Familiarity with ISO 9001, safety standards, and warehouse best practices. Proficient in using quality tools like 7 QC tools, RCA, FMEA, etc. Strong analytical and reporting skills; ability to use MS Excel, PowerPoint, and Quality Management Systems (QMS). Good communication and team coordination skills. Ability to work in a fast-paced, dynamic environment with a focus on detail and accuracy. Preferred Certifications (Optional): Six Sigma Green Belt ISO 9001:2015 Internal Auditor Lean Management