Senior Manager - IT Infrastructure & Cloud Engineering SME Genpact

8.0 - 12.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Senior Manager - IT Infrastructure & Cloud Engineering Subject Matter Expert at Genpact, you will play a crucial role in designing and implementing large-scale IT infrastructure solutions for contact centers. Your responsibilities will include participating in business transition projects, engaging in client discussions to understand IT requirements, translating them into technical designs, creating documentation, and ensuring successful project delivery. You will be expected to take ownership of end-to-end project delivery, create High-Level Design (HLD) and Low-Level Design (LLD) documents, and engage in technical discussions with both clients and internal teams. Collaboration with internal and external resources, troubleshooting issues, identifying risks in the production network, and initiating Lean/Six Sigma projects for process efficiency will be key aspects of your role. Key requirements for this position include: - Hands-on experience in IT infrastructure design and implementation, particularly in network setup for contact centers - Expertise in designing and implementing network solutions for voice and contact center environments - In-depth knowledge of corporate LAN, WAN infrastructure, and the latest technologies such as Cloud, ACI, SDN, and SDWAN - Experience with network security, firewalls implementation, and management (preferably Palo Alto, Juniper, Fortinet) - Proficiency in wireless network design and implementation, including wifi access point functionality - Understanding of voice technology, cloud contact center solutions, and network security best practices - Familiarity with cloud architectures (AWS, Azure, GCP) and multi-cloud network design and implementation - Ability to work in a DevOps environment and ensure security and compliance in network and cloud designs - Strong communication skills for interacting with global teams, clients, and stakeholders Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field (Advanced degree is a plus) - CCNP certification (highly preferred) - Network certifications (Palo Alto, Juniper, Fortinet) highly preferred - AWS, Azure cloud certifications (highly preferred) - Experience with CI/CD tools (Jenkins, GitLab CI, Azure DevOps) - Excellent written and oral communication skills - Good presentation skills If you are a highly skilled and experienced IT infrastructure design and implementation expert looking to make a meaningful impact in a dynamic and innovative environment, we invite you to join our team at Genpact.,

Posted 6 days ago

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