Tac Engineer Orcapod Consulting Services

3.0 - 8.0 years

8 - 18 Lacs

chennai

Work from Office

Job Title: TAC Engineer Network Security Location: Ambit IT Park, Chennai (Work from Office) Experience: Minimum 3+ years in TAC Environment (Firewall / SASE domains) Job Responsibilities: Work in a highly dynamic Technical Assistance Center (TAC) environment with strong focus on customer satisfaction. Quickly determine problems and deliver an excellent customer experience. Manage and clear assigned support cases before shift end. Assist customers with Netskope products and services . Update ZD with case updates, set SLAs, and drive cases to timely closure. Take ownership of problem resolution, reproduction, and escalation when required. Escalate cases to L2 team with proper documentation. T...

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