2.0 - 5.0 years

3 - 5 Lacs

devanahalli, bengaluru

Work from Office

Role & responsibilities Provide Level 1 and Level 2 support for desktops, laptops, printers, and peripherals Install, configure, and maintain operating systems (Windows/Ubuntu) and standard applications Troubleshoot hardware and software problems in person, remotely, or via phone/email Manage user accounts, permissions, and access rights in Active Directory Set up and maintain workstations, including imaging and deployment Support video conferencing systems and collaboration tools (Zoom, Teams, etc.) Maintain inventory of IT assets and update documentation regularly Collaborate with other IT teams for escalated issues and project deployments Ensure compliance with IT policies and security st...

Posted 3 weeks ago

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Firewall Support (Level 1) VikingCloud India

2.0 - 6.0 years

0 Lacs

vadodara, gujarat

On-site

In this position of Firewall Support Level 1, you will be providing excellent customer service in a fast-paced multitasking service desk environment. Your role will involve supporting remote access internet VPN products, managed security and network services, and Software as a Service Products (SaaS) with a focus on achieving high first call resolution. **Responsibilities:** - Provide phone, chat, and email support to customers. - Consistently apply handling processes and log all communications into the ticketing system. - Establish quality working relationships with customers and follow defined standards to resolve and escalate issues. - Research and resolve inquiries by utilizing establish...

Posted 3 weeks ago

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Firewall Support Engineer VikingCloud

2.0 - 6.0 years

0 Lacs

vadodara, gujarat

On-site

As a Firewall Support Level 1 Engineer, your primary responsibility is to provide exceptional customer service in a fast-paced service desk environment that handles remote access internet VPN products, managed security and network services, and Software as a Service Products (SaaS). You will be expected to achieve high first call resolution rates and ensure customer satisfaction through effective communication and problem-solving skills. Your role will involve providing support via phone, chat, and email channels, following established handling processes, logging and tracking all communications in the ticketing system, and establishing strong relationships with customers. You will be require...

Posted 1 month ago

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