2.0 - 6.0 years

0 Lacs

vadodara, all india

On-site

Role Overview: You will be working as a Firewall Support Level 1 providing exceptional customer service in a fast-paced multitasking service desk environment. Your responsibilities will include phone, chat, and email support, logging and tracking communications in the ticketing system, troubleshooting hardware, software, and communication issues, and continuously improving processes. Key Responsibilities: - Provide phone/chat/email support to customers. - Consistently apply handling processes. - Log and track all communications into the ticketing system. - Establish quality working relationships with customers. - Resolve caller inquiries by utilizing established procedures and interacting wi...

Posted 1 day ago

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Firewall Support (Level 1) VikingCloud India

2.0 - 6.0 years

0 Lacs

vadodara, all india

On-site

Role Overview: As a Firewall Support Level 1 in Vadodara, India Office working in US Shift time, you will be responsible for providing excellent customer service for a range of network services and products. Your role will involve handling phone, chat, and email support, resolving hardware and software issues, and continuously improving processes to enhance customer satisfaction. Key Responsibilities: - Provide phone/chat/email support and consistently apply handling processes. - Log and track all communications into the ticketing system. - Establish quality working relationships with customers and resolve issues within defined standards. - Research and resolve inquiries utilizing establishe...

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Tech Support Specialis WWN Solutions Private Ltd.

5.0 - 10.0 years

3 - 8 Lacs

bengaluru

Remote

Role & responsibilities - Monitor and respond to client on issues through monitoring tools - Take key actions as per SLA - Support users as per SLA Preferred candidate profile - Tech who have worked in IT companies MSP/MSSP supporting clients - English fluency is a MUST (Read-Write-Comprehension) - Experienced IT support tech who can support maximum areas - Can work in shifts for 24/7 support company * Salary will be provided accordingly.

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Officer IT Tata Advanced Systems (TASL)

2.0 - 5.0 years

3 - 5 Lacs

devanahalli, bengaluru

Work from Office

Role & responsibilities Provide Level 1 and Level 2 support for desktops, laptops, printers, and peripherals Install, configure, and maintain operating systems (Windows/Ubuntu) and standard applications Troubleshoot hardware and software problems in person, remotely, or via phone/email Manage user accounts, permissions, and access rights in Active Directory Set up and maintain workstations, including imaging and deployment Support video conferencing systems and collaboration tools (Zoom, Teams, etc.) Maintain inventory of IT assets and update documentation regularly Collaborate with other IT teams for escalated issues and project deployments Ensure compliance with IT policies and security st...

Posted 2 months ago

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Firewall Support (Level 1) VikingCloud India

2.0 - 6.0 years

0 Lacs

vadodara, gujarat

On-site

In this position of Firewall Support Level 1, you will be providing excellent customer service in a fast-paced multitasking service desk environment. Your role will involve supporting remote access internet VPN products, managed security and network services, and Software as a Service Products (SaaS) with a focus on achieving high first call resolution. **Responsibilities:** - Provide phone, chat, and email support to customers. - Consistently apply handling processes and log all communications into the ticketing system. - Establish quality working relationships with customers and follow defined standards to resolve and escalate issues. - Research and resolve inquiries by utilizing establish...

Posted 2 months ago

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Firewall Support Engineer VikingCloud

2.0 - 6.0 years

0 Lacs

vadodara, gujarat

On-site

As a Firewall Support Level 1 Engineer, your primary responsibility is to provide exceptional customer service in a fast-paced service desk environment that handles remote access internet VPN products, managed security and network services, and Software as a Service Products (SaaS). You will be expected to achieve high first call resolution rates and ensure customer satisfaction through effective communication and problem-solving skills. Your role will involve providing support via phone, chat, and email channels, following established handling processes, logging and tracking all communications in the ticketing system, and establishing strong relationships with customers. You will be require...

Posted 3 months ago

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