4 Firewall Infrastructure Jobs

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What You&aposll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor&aposs degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidates qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What You&aposll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor&aposs degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidates qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

As a Security Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in ensuring the operational efficiency of clients" Firewall infrastructure by proactively identifying, investigating, and routing incidents to the correct resolver group. Your primary objective will be to maintain zero missed service level agreement (SLA) conditions and provide first-line support for standard and low complexity incidents and service requests. Key Responsibilities: - Evaluate the existing endpoint security infrastructure and identify gaps or vulnerabilities - Deploy EDR agents on endpoints, servers, and critical systems within the organization's network - Configure EDR agents to collect and analyze security events on endpoints - Monitor endpoints for suspicious activities using behavioral analysis and machine learning - Detect advanced threats and zero-day attacks in real-time - Generate alerts for potential security incidents and provide guidance for incident response - Conduct endpoint forensics investigations to identify the root cause of attacks - Integrate the EDR solution with vulnerability management systems for endpoint security posture assessment - Roll out patches or upgrades from the EDR management console for agents onboarded on platforms - Remediate endpoints with outdated or vulnerable software configurations - Provide real-time alerts for potential threats and anomalies - Ensure compatibility with other security systems such as SIEM and incident response tools - Correlate network anomalies with potential threats for early detection - Deliver reports at periodic intervals as per clients" requirements - Re-deploy the agent as needed in response to infrastructure or operating system changes Knowledge and Attributes: - Effective communication and collaboration across diverse cultures and social groups - Advanced planning skills considering changing circumstances - Positive outlook and ability to work well under pressure - Willingness to work hard and put in extra hours when necessary - Active listening skills and ability to adapt to changing situations - Customer-centric approach, focusing on creating a positive client experience Academic Qualifications and Certifications: - Bachelor's degree or equivalent qualification in IT/Computing - CEH certification is mandatory Required Experience: - Entry-level experience in troubleshooting and supporting security/network/data center/systems/storage administration and monitoring services - Basic understanding of management agents, redundancy concepts, and products in the supported technical domain - Working knowledge of ITIL processes Workplace type: - On-site working at NTT DATA Join NTT DATA, a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a significant investment in research and development, NTT DATA ensures organizations and society move confidently into the digital future. As a Global Top Employer, NTT DATA offers diverse expertise in over 50 countries and collaborates with established and start-up companies to deliver comprehensive business and technology consulting, data and artificial intelligence solutions, and digital infrastructure services. NTT DATA is dedicated to providing equal opportunities for all.,

As a Security Managed Services Engineer (L1) at NTT DATA, your primary responsibility will be to provide a managed service to clients, ensuring the operational functionality of their Firewall infrastructure. You will proactively identify, investigate, and route incidents to the correct resolver group to maintain zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests, aiming to contribute to project work as required. Your key responsibilities will include assessing the existing endpoint security infrastructure, deploying EDR agents on endpoints and critical systems, configuring EDR agents to collect and analyze security events, monitoring endpoints for suspicious activities, using behavioral analysis and machine learning to detect advanced threats, generating real-time alerts for potential security incidents, enabling endpoint forensics capabilities, integrating with vulnerability management systems, rolling out patches or upgrades, alerting and remediating endpoints with outdated software configurations, providing real-time alerts for anomalies, ensuring compatibility with other security systems, correlating network anomalies with potential threats, delivering reports as per client requirements, and re-deploying agents when there is a change in infrastructure or operating systems. To excel in this role, you should have a minimum of 3 years of experience in EDR and Trend Micro, possess a Bachelor's degree or equivalent qualification in IT/Computing, hold a CEH certification, and have entry-level experience in troubleshooting and providing support in security/network/data center/systems/storage administration and monitoring services within a medium to large ICT organization. Additionally, you should have a basic knowledge of management agents, redundancy concepts, and products within the supported technical domain, as well as a working knowledge of ITIL processes. Your attributes should include the ability to communicate and work across different cultures, plan activities well in advance, maintain a positive outlook at work, work well in a pressurized environment, apply active listening techniques, adapt to changing circumstances, and prioritize client satisfaction throughout interactions. As an Equal Opportunity Employer, NTT DATA offers an on-site working environment where you can contribute to pushing the boundaries of technical excellence and leading innovations, making a positive impact on clients and society. Join us to grow, belong, and thrive as part of a diverse and inclusive workplace committed to long-term success through innovation and transformation.,