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2.0 - 6.0 years
0 Lacs
vadodara, gujarat
On-site
As a Firewall Support Level 1 Engineer, your primary responsibility is to provide exceptional customer service in a fast-paced service desk environment that handles remote access internet VPN products, managed security and network services, and Software as a Service Products (SaaS). You will be expected to achieve high first call resolution rates and ensure customer satisfaction through effective communication and problem-solving skills. Your role will involve providing support via phone, chat, and email channels, following established handling processes, logging and tracking all communications in the ticketing system, and establishing strong relationships with customers. You will be required to troubleshoot and resolve hardware, software, and communication issues, escalate problems as necessary, and participate in continuous improvement initiatives. To excel in this role, you should possess knowledge and experience with various network protocols and concepts, including SSH, FTP, ICMP, TCP/IP, NAT, SNMP, IPSec, GRE, QoS, and VLANs. Hands-on experience with Meraki and Fortinet firewalls is essential, along with the ability to collaborate effectively in a team environment. In addition to providing Level 1 support, you will be involved in firewall implementation and support, managing network solutions, resolving technical customer issues, and monitoring the performance and availability of firewalls. Your responsibilities will also include incident, problem, and change management processes for firewalls, adhering to ITIL standards, and improving customer satisfaction metrics. Ideally, you should have 2 to 6 years of experience in Firewall Support, excellent customer service skills, proficiency in Windows operating systems, familiarity with TCP/IP and networking concepts, and a high level of ethics and integrity. Scheduling flexibility is required, as the role may involve work outside traditional hours and on-call rotations. If you are looking for a challenging yet rewarding role where you can utilize your technical skills, provide top-notch customer service, and contribute to the continuous improvement of firewall support services, this position may be the perfect fit for you.,
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
maharashtra
On-site
You should have 3+ years of experience in Global Network Security Operations, specifically in managing Incidents and Requests on Palo Alto Firewall, DNS, DHCP, Proxy (Zscaler and Netskope). Your key responsibilities will include Firewall Implementation and resolution of incidents and requests related to Palo Alto Firewall, DNS, DHCP, Proxy (Zscaler and Netskope) to ensure high Network Availability for end users/businesses. You must possess perfect communication skills in English, be end-user service-oriented, have good interpersonal skills, and the ability to work under pressure. Additionally, you should demonstrate rigour and synthesis and have an advanced level of troubleshooting skills. Desired behavioral skills include autonomy, adherence to defined processes and procedures, a strong understanding of Internet infrastructures, and experience in IT infrastructure support.,
Posted 2 weeks ago
7.0 - 12.0 years
10 - 17 Lacs
chennai
Work from Office
We are looking to hire a firewall expert who has dealt with the design and implementation of on-prem and cloud Firewalls. Looking for a multi-firewall expert with hands-on experience over Palo Alto, Fortinet, Cisco ASA, Sophos, and need to have mandatory experience in cloud
Posted 2 weeks ago
6.0 - 12.0 years
0 Lacs
karnataka
On-site
We are seeking a Cybersecurity Engineer with 6 to 12 years of solid experience in deploying and enhancing enterprise security solutions beyond daily functions. If you are enthusiastic about network security and possess expertise in implementation and design, we are excited to engage with you. Your responsibilities will include creating and implementing Design Documents, Change Management Plans, and Optimization strategies for security infrastructure. You will play a key role in implementing and designing security solutions for Customer Environments (CE3) with a primary focus on Firewalls. Additionally, you will be expected to support and enhance reports and security operations beyond standard activities, as well as contribute to the implementation of firewall solutions and the overall network security architecture. Preferred expertise includes a minimum of 12 years of hands-on experience in Firewall Implementation. Knowledge or practical experience in Identity Solutions, Email Security, Web Security/Proxy, and Cloud Security is highly valued. Familiarity with Cisco ISE is considered a strong advantage. A mandatory skill for this role is proficiency in Cloud Security CNAPP (Cloud-Native Application Protection Platform).,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
About the client: The company was established in 2021 as an independent IT services provider, following a spin-off from a leading global technology firm. Headquartered in New York, it operates in over 60 countries and employs more than 90,000 professionals worldwide. The organization specializes in infrastructure services, including cloud transformation, cybersecurity, and network modernization, serving large enterprises across industries. Experience: You should have a minimum of 5 years of experience in Application Delivery Controller (ADC) operations. CTC Bracket: The maximum CTC bracket for this position is up to 12.50 LPA. Location: The job location is in Mumbai and it requires working from office (WFO). Qualification: A Bachelor's degree in computer science, Information Technology, or a related field is required for this position. Notice Period: Candidates with an immediate to 15 days notice period are preferred (Notice period of less than 30 days). Shift: The job requires working in rotational shifts, including night shifts. Mandatory Skills: - Possession of F5-201 certification is mandatory. - Hands-on experience in network support, routing/switching, and firewall implementation is required. Required Skills: - Minimum of 5 years in Application Delivery Controller (ADC) operations with knowledge of F5 and Citrix. - Strong expertise in Load Balancers, Web Application Firewalls (WAF), and adherence to OWASP guidelines. - Experience with network & security architecture, troubleshooting complex incidents. - Proficiency in ADC configuration, planning, design, and implementation. - Knowledge of core protocols such as BGP, OSPF, MPLS, EVPN, VXLAN, VPC. - Familiarity with tools/technologies like F5, Citrix ADC, ACI, and SDN. Roles & Responsibilities: - Design, configure, and support local and wide-area networks, including IP & VOIP. - Operate and monitor Load Balancers, WAFs, and ADCs across multiple OEMs. - Provide L2/L3 support, troubleshoot issues, and ensure smooth network operations. - Lead project planning, implementation, and cost analysis. - Coordinate with vendors for hardware/software upgrades. - Deliver high-quality technical solutions and documentation for go-live and maintenance. - Contribute to new network initiatives, including wireless and 5G technologies.,
Posted 1 month ago
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