204 Firewall Configuration Jobs - Page 2

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Web Application Firewall (WAF) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary We are seeking a technically skilled and proactive Network Security Technical Lead to manage and enhance our enterprise security infrastructure. This role focuses on securing the network perimeter through the administration of Palo Alto Firewalls, Web Application Firewalls (WAF), Bot Protection, Email Security, Endpoint Detection and Response (EDR), and IPS/IDS systems.You will be responsible for firewall policy tuning, VPN support, DNS and IDS/IPS signature management, bot defense rule enforcement, and email threat protection. A key part of the role involves proactively identifying and addressing security gaps, ensuring compliance with internal standards, and continuous improvement through regular audits, service reporting, and cross-functional collaboration.Roles and ResponsibilitiesFirewall OperationsAdminister and support enterprise firewall systems, with a focus on Palo Alto platforms.Perform policy tuning and propose enhancements based on incident trends and evolving threat landscapes.Manage IDS/IPS signature updates, including additions, deletions, and modifications.Support URL filtering configurations and enforcement.Provide operational support for VPN services and troubleshoot connectivity issues.Identify security gaps and recommend remediation strategies as part of continuous improvement.Conduct quarterly firewall rule audits and generate compliance reports.Maintain and update operational runbooks and documentation.Manage patching activities for firewall infrastructure.Deliver regular service performance reports and participate in incident/problem/change management processes.Troubleshoot firewall configuration issues, including backup/restore and application break-fixes.Bot Protection SupportManage bot protection policies and rules using Cequence.Configure appropriate logging levels for bot traffic analysis.Perform troubleshooting and incident support related to bot activity.Apply and validate standard and emergency rule requests.Perform regular signature updates to maintain bot defense effectiveness.DNS SecurityFine-tune DNS policies and implement domain-based filtering using Cloudflare.Monitor and report on DNS threats weekly/monthly, including actions taken.Ensure DNS configurations align with enterprise security posture and compliance requirements. Professional & Technical SkillsFirewall Operations:Policy tuning, rule optimization, VPN support, and quarterly audit reporting using Palo Alto; incident-driven configuration backup, restore, and break-fix troubleshooting.Threat Prevention & IDS/IPS:Signature lifecycle management (add/update/delete), URL filtering enforcement, and patch management aligned with incident trends and continuous improvement goals.Bot Protection:Policy and rule management, logging configuration, incident triage, and signature updates using Cequence Bot Defense; validation of standard and emergency rule requests.DNS Security:DNS policy fine-tuning, domain-based filtering, and weekly/monthly threat reporting using Cloudflare DNS.Operational Excellence:Service reporting, runbook maintenance, and change/problem/incident management across firewall and bot/DNS security layers.Tools & Platforms:Palo Alto, Cequence (Bot Defense), Cloudflare (DNS).Must-Have Skills: Strong hands-on experience with Palo Alto firewalls and associated security features.Proficiency with Cequence for Bot protection and Cloudflare for DNS security.Solid understanding of network security principles, VPNs, IDS/IPS, and URL filtering.Familiarity with ITIL-based incidents, problems, and change management processes.Ability to analyze logs and traffic patterns to identify anomalies and optimize rules.Experience with patch management, service reporting, and compliance audits.Strong documentation skills and attention to detail.Good-to-Have Skills: Exposure to cloud-based firewall deployments and hybrid network environments.Experience in automation or scripting for firewall operations and reporting.Familiarity with Service Now ITSM Tool Qualification 15 years full time education

Providing technical support to teachers, students & staff for hardware, software & network-related issues. Ensuring proper functioning of systems, laptops, printers, projectors & other devices used in classrooms, labs, and administrative offices. Required Candidate profile Managing & maintaining the school's network infrastructure - wired & wireless, routers, switches, access points. Maintaining an inventory of hardware & software assets

Deep understanding of networking protocols Hands-on experience with Cisco products: Firepower, ASA, ISE, AnyConnect, switches & routers Expertise in Fortigate or Fortinet firewalls Familiarity with SD-WAN technologies Exposure to AWS Cloud networking Required Candidate profile Experience with Routing and Switching protocols Experience with hardware/software firewalls like Cisco ASA, FortiGate, Fortinet VPN configurations

Candidate should be expertise for our organization IT Infrastructure and equipment Configuration and set-up of all new systems required for the company's activities Firewall configuration & overall responsibility for company IT security parameters Provide intercoms and CC Cameras installation for our corporate office/Hospitals Installation of necessary software and hardware equipment in the organization Operating Systems: Windows Servers, working Knowledge on latest server models Strong working knowledge of major networking systems using for the organizations Components, network operating systems and basic computer hardware components Hands on knowledge of the procedures used in the installation and modifications Expertise with IT systems related equipment repairs like hardware and software. Desired Candidate Profile: Graduation in BSC Computers/B.Tech with 10-15 years experience as IT Administrator Support all level Desktop/Laptop and Hardware/Software/OS Level troubleshooting IT Basic Software like as Firewalls, ticketing tools, MS Office and CRM Softwares Maintenance of servers along with group policies creation and knowledge on Azure Networking concepts at the basics level VLAN, Routers, Switching and cable lying Expertise in IT domain and immediately joining candidates can apply for this position.

Role & responsibilities Job Summary: The TL/AM IT Infrastructure Support will be responsible for managing the universitys core IT infrastructure, including Wintel and Linux servers, networking equipment, firewall systems, storage solutions, and end-user support services. This role requires a hands-on technical expert who can ensure the security, reliability, and scalability of the campus IT systems. 1. Server & Operating System Management (Wintel/Linux): Manage and maintain Windows Server (2012/2016/2019) and Linux (RHEL/CentOS/Ubuntu) environments. Basic understanding of IIS, Apache,Nginx. Scripting Powershell, bash. Perform regular patching, upgrades, and system hardening as per UGC and NAAC IT audit compliance. Ensure availability of virtualized servers and backup environments for academic and administrative services. 2. Networking & Firewall: Monitor and manage campus LAN/WAN, including fiber and wireless connectivity across departments and hostels. Manage firewall devices (Fortinet) and configure access control lists as per policy. 3. Storage & Backup: Administer campus-wide NAS/SAN storage systems and maintain regular data backups. 4. End-User Computing & Support: Lead a team of IT support engineers to provide L1/L2 support for faculty, staff, and student IT issues. Support desktops, laptops, printers, biometric attendance systems, and lecture rooms IT and Audio/visual systems. 5. Documentation & Reporting: Maintain asset inventory, IT service documentation, and network schematics. Submit periodic reports on system uptime, IT helpdesk status, and audit findings. Required Skills & Qualifications: M365 and Cloud services & operations Bachelors degree in computer science, IT, or related discipline (MCA/B. Tech preferred). Certifications preferred: MCSE, RHCE, CCNA, ITIL Foundation, Fortinet NSE. Hands-on experience with Windows/Linux server administration, network troubleshooting . Experience in managing campus-wide IT infrastructure in an educational or research institution. Strong communication and team management abilities. Preferred Soft Skills: Proactive problem solver and process-oriented mindset. Ability to work under pressure and during critical academic schedules. Collaborative attitude with faculty, students, and administration. Shift & Availability: General working hours with flexibility for extended support during scheduled university events and emergencies. On-call availability required for critical systems.

LANs, WANs, and wireless networks, including servers, routers, switches, Optical Fiber, UTP Cable, remote access, DNS, BGP, OSPF, EIGRP, VLAN, QoS, DSL, Frame Relay, and Metro Ethernet, hardware / IOS troubleshooting experience

You are a highly skilled Senior Network Engineer with 8-12 years of hands-on experience in enterprise networking, specializing in Cisco and Aruba networking technologies. Your extensive knowledge includes routing, switching, BGP, OSPF, VLAN, STP, as well as proficiency in configuring and managing firewalls and load balancers. Your role is crucial in designing, implementing, troubleshooting, and optimizing network infrastructure in a large-scale, dynamic enterprise environment. Your key responsibilities include: Network Design and Architecture: - Designing and implementing scalable, resilient, and secure networking solutions for enterprise environments. - Leading the implementation of complex network topologies involving Cisco and Aruba devices. Routing and Switching: - Configuring, managing, and troubleshooting routing protocols like BGP, OSPF, and EIGRP. - Overseeing Layer 2 and Layer 3 switching, including VLAN configuration, STP, and inter-VLAN routing. - Ensuring high availability and performance of network infrastructure. Firewall & Security Configuration: - Configuring and maintaining next-generation firewalls, VPNs, and secure network access policies. - Implementing security best practices to safeguard against external and internal threats. Load Balancers: - Designing, configuring, and maintaining load balancing solutions for efficient traffic distribution. - Troubleshooting load balancing issues and optimizing traffic flows. Network Monitoring & Troubleshooting: - Monitoring network health, performance, and capacity using industry-standard tools. - Diagnosing and resolving network issues related to connectivity, performance, and security. Collaboration: - Working closely with cross-functional teams to ensure network infrastructure aligns with organizational goals. - Providing mentorship and technical guidance to junior network engineers. Documentation & Reporting: - Maintaining accurate network diagrams, configuration files, and detailed documentation for all network components and changes. - Producing and presenting regular reports on network performance, issues, and improvements. Disaster Recovery & Business Continuity: - Developing and implementing network disaster recovery plans to minimize downtime during failures. - Performing regular testing and validation of backup network systems. Success in this position involves effectively designing and maintaining network infrastructure, collaborating with teams, ensuring security measures, and providing mentorship to junior engineers. Your contribution will play a vital role in achieving the organization's networking goals.,

As the Cloud DevOps Manager at our organization, you will be leading a team of engineers in the design, implementation, maintenance, and troubleshooting of Linux-based systems. Your primary responsibilities will include ensuring system stability, driving innovation, and delivering high-quality infrastructure solutions that align with our organization's goals. Your role will involve leadership and team management, where you will lead and mentor a team of Linux engineers, provide technical guidance, and manage workload distribution to ensure timely project completion. Collaboration with cross-functional teams will be essential to align IT infrastructure with organizational objectives. You will be responsible for architecting, deploying, and managing robust Linux-based environments, including servers, networking, and storage solutions. Ensuring scalability, reliability, and security of Linux systems will be a key focus, along with overseeing the automation of system deployment and management processes using tools such as Ansible, Puppet, or Chef. Maintenance and troubleshooting will also be a significant part of your role, where you will lead efforts in monitoring, maintaining, and optimizing system performance. Proactively identifying and resolving technical issues to prevent system outages is crucial. Security and compliance will be another important aspect of your responsibilities, as you will implement and maintain security best practices for Linux systems, ensure compliance with industry standards and regulations, and handle documentation and reporting of systems, processes, and procedures. Continuous improvement is encouraged in this role, where staying updated with the latest Linux technologies, tools, and practices is essential. Leading initiatives to enhance the efficiency, reliability, and security of Linux environments, including the adoption of cloud technologies and containerization, will be part of your responsibilities. To qualify for this position, you should have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. Additionally, you should possess at least 10 years of experience in Linux system administration, with a minimum of 2 years in a leadership or senior technical role. Deep understanding of Linux operating systems, networking principles, automation tools, scripting languages, virtualization, containerization, and cloud platforms is required. Strong problem-solving skills, excellent communication, and interpersonal abilities are also necessary for this role. This is a full-time, permanent position offering benefits such as health insurance, provident fund, yearly bonus, and a day shift schedule. If you meet the qualifications and are ready to take on this challenging role, we look forward to receiving your application.,

Position Details: Location: Noida (Candidate must be based in Noida) Experience: 23 years Key Responsibilities: Maintain and troubleshoot Juniper Firewall and Aruba (or similar) centralized Wi Fi solutions Perform basic network troubleshooting across LAN, Wi Fi, and internet connections Maintain and troubleshoot printer, CCTV, and access control installations Maintain complaint logs and respond promptly to internal support requests Maintain an accurate inventory of IT assets, and oversee AMC and warranty management Assist in setting up and managing end user IT equipment (laptops, desktop, phones, and peripherals) Coordinate with vendors/service providers for hardware, software, and service level support Required Skills: 2–3 years of relevant experience in IT support Hands on experience with Juniper Firewall and Aruba or similar centralized Wi Fi solutions Strong understanding of basic networking (switches, routers, IP addressing, cabling) Experience with printer, CCTV, and access control hardware/software Strong communication and interpersonal skills Must be based in Noida or be able to reliably commute

Responsibilities: * Collaborate with IT team on network projects * Configure routers, firewalls & VLANs * Troubleshoot LAN issues * Manage IP addresses & addressing * Stay updated with industry trends & best practices Annual bonus Health insurance Provident fund

Join EY as a Network Security Architect We’re hiring professionals with 7–11 years of experience in network and security architecture, with hands-on expertise in Palo Alto Networks NGFW. You'll design and implement scalable, secure firewall solutions.

As a Network Security Design professional in the MDR category at our Pune location, you will be responsible for architecting and designing secure network infrastructures in banking environments. Your focus will be on ensuring scalability, performance, and compliance. You will leverage SolarWinds for advanced network monitoring and performance management to maintain operational efficiency and quickly identify any issues that may arise. Additionally, you will design, implement, and manage Intrusion Prevention and Detection Systems (IPS/IDS) to protect network traffic from malicious activities. Your role will also involve overseeing the configuration and optimization of firewalls such as Fortinet or Cisco to enforce security policies and network access controls. Implementing and managing SD-WAN solutions will be crucial in optimizing and securing connectivity for remote offices and branch networks. Collaboration with Network Operations Center (NOC) teams will be essential to ensure continuous network security monitoring, troubleshooting, and incident resolution. Regular security audits will also be conducted to assess vulnerabilities and ensure compliance with banking industry standards and regulations. You will need to ensure that network security policies align with industry standards like PCI-DSS and internal audit requirements. Leading incident response efforts and managing threat intelligence will be key in proactively addressing emerging network security risks. Maintaining thorough documentation of network security architecture, configurations, policies, and audit trails for both internal and external stakeholders will also be part of your responsibilities. If you are ready to take on these challenges and contribute to a dynamic and fast-paced environment, we encourage you to apply now for this exciting opportunity.,

LANs, WANs, and wireless networks, including servers, routers, switches, Optical Fiber, UTP Cable, remote access, DNS, BGP, OSPF, EIGRP, VLAN, QoS, DSL, Frame Relay, and Metro Ethernet, hardware / IOS troubleshooting experience

Job Description: The Senior Network Engineer will be responsible for the design, implementation, maintenance, and optimization of Adamas Universitys network infrastructure. The candidate will lead network projects, ensure high availability and performance of critical systems, and support IT operations across the campus. This role involves managing firewalls, switches, wireless networks, and troubleshooting complex network issues Key Responsibilities: Strong troubleshooting skills across LAN and WAN environments. Hands-on expertise in FORTIGATE And PALO ALTO FIREWALL solutions, MPLS networks, and Switching protocols (Packet Switching ,Spanning Tree Protocol (STP), LACP,VTP,L3VLAN,L2VLAN). In-depth knowledge of Internet, Wi-Fi, and wireless technologies. Strong knowledge of TCP/IP, OSI models, and IP SLA concepts. Configuration, Monitoring & Troubleshooting of Networking devices (Switches, Routers of leading OEMs like CISCO, AIRPRO,TPLINK etc.). Should support a heterogenous network infrastructure consisting of Firewall,Switches, AP ,WLC ,etc. Securing Network Systems by establishing and enforcing policies, defining and monitoring access. Network Operations - Network configuration, IP assignment, monitoring, Firmware upgrades, Manage and maintain Network ISP services, Fault handling and escalation (identifying and responding to faults on Network & Network devices, liaising with 3rd party suppliers/vendors for services and its management). Timely resolution of calls / incidents related to all network issues within defined timelines. Regular Patching of all provisioned Network & Security devices Vendor Management and Asset & Inventory Management. Proficiency in managing and securing Data canter networks. Ability to design and document complex network architectures (HLD/LLD). Support Regular VA scans and its remediation based on the priorities of all provisioned Network & Security devices. Periodic communication with vendors/NE's for regularly updating work progress on the tickets and service requests. Excellent communication and reporting skills, with proficiency in preparing dashboards and presentations. Qualification: Any Graduate can apply.

Responsibilities: * Configure routers & switches * Manage network infrastructure * Secure networks with firewalls & VPNs * Troubleshoot network issues promptly * Collaborate on LAN design & implementation Office cab/shuttle Food allowance Annual bonus Provident fund Health insurance

provides technical assistance to computer system users, resolving hardware, software, and network issues. Install, configure, and maintain systems, troubleshoot problems, and ensure smooth operation of IT infrastructure. Required Candidate profile Qualification: Any graduate, Similar Computer Diploma Course / certification course required. Required Experience: 1 – 3 Yrs relevant experience. Male Candidates Only Joining: Immediate to 15 days.

Responsibilities: * Implement & maintain network infrastructure * Ensure high availability & security compliance * Collaborate with cross-functional teams on projects * Manage network operations & troubleshoot issues Food allowance House rent allowance Travel allowance

As a Python Developer with Networking Domain at Benison, you will be responsible for developing core backend modules using Python and SQLite to handle firewall configuration extraction, transformation, and loading. You will implement a plugin-based architecture to support various vendors and design efficient SQLite schemas for storing device configuration data and migration metadata. Collaboration with the frontend team to build seamless migration workflows and participation in discussions related to product architecture and data models will be key aspects of your role. Writing reusable, testable, and efficient code following best practices, as well as collaborating in Agile teams to deliver within sprint timelines, are also important responsibilities. Furthermore, you will provide support for troubleshooting, debugging, and performance tuning of application modules. To qualify for this position, you should hold a Bachelor's degree in Computer Science, Engineering, or a related field with at least 4-5 years of experience in backend development using Python. A strong understanding of SQLite and relational database design, along with experience in building REST APIs and working with JSON data structures, is essential. Proficiency in software version control systems such as Git, good knowledge of basic networking and firewall configuration concepts, and the ability to write clean, maintainable, and well-documented code are required. Strong analytical, debugging, and problem-solving skills are also important. Preferred qualifications include experience working with firewall platforms like Cisco ASA, Palo Alto, Fortinet, or in network/security domains, exposure to plugin-based or modular software designs, and familiarity with Docker and Cloud technologies. Knowledge of DevOps pipelines and CI/CD practices, as well as exposure to Agile/Scrum methodologies, will be advantageous. Key Skills for this role include SQLite, REST APIs, Git, networking, firewall configuration, Docker, JSON, and Python. If you are looking to join a team that values transparency, ethical practices, and genuine relationships while empowering businesses through innovative solutions, this opportunity at Benison in Pune or Bangalore, with a hybrid work mode, may be the perfect fit for you.,

You should have a minimum of 3 to 8 years of experience in working with Automotive Ethernet, Firewall configuration, and Autosar. The job is based in Bangalore and we prefer candidates who can join within 45 days. Your responsibilities will include having strong hands-on experience in Automotive Ethernet, Firewall configuration, and Autosar. Additionally, you should have a good understanding and practical knowledge of Firewall, specifically on TCAM, as well as Autosar BSW configuration & integration with the Comm Stack. It is essential for you to have practical experience with Vector tools such as Davinci Configurator and CANoe. A good understanding of Ethernet protocol, secure boot, and port mirroring concepts is required for this role. Familiarity with Marvell switch will be considered a plus. Experience with Groovy scripting or any other scripting language will be beneficial for this position.,

Your Role Expertise in enterprise firewall technologies including Palo Alto Networks, Check Point, Cisco ASA, and Fortinet FortiGate. Design and implement secure perimeter architectures using next-gen firewalls (NGFWs). Strong understanding of Juniper network hardware, routing protocols (BGP, OSPF), firewall configuration, VPNs, and LAN/WAN technologies. Familiarity with cloud security (AWS/Azure firewalls, cloud-native security tools). Your Profile 4-12 years of experience in designing, deploying, and managing enterprise firewalls Palo Alto Networks (PAN-OS, Panorama), Check Point (R80.x, SmartConsole, SmartEvent), Cisco ASA/Firepower (FTD, FMC), Fortinet FortiGate (FortiOS, FortiManager, FortiAnalyzer) Design and implement secure network architectures including firewalls, VPNs, IDS/IPS, firewall policies, security roles and segmentation. Ensure network security best practices and compliance with organizational policies. Perform firewall audits, log analysis, and threat monitoring to mitigate security risks. What will you love working at Capgemini Work on next-gen network architectures including SD-WAN, Zero Trust, SASE, and cloud-native networking. Collaborate with global clients across industries, implementing enterprise-grade solutions using tools like Cisco, Juniper, Fortinet, Palo Alto, and AWS/Azure networking. Clear career progression paths from L2 support to architecture and consulting roles Be part of mission-critical projects that secure and optimize networks for Fortune 500 clients. Thrive in a diverse, inclusive, and respectful environment that values your voice and ideas as well work in agile, cross-functional teams with opportunities to lead and mentor.

Clonetab Soft Solutions PVT limited is a dynamic and rapidly growing technology company committed to delivering innovative solutions to our clients. We are currently seeking a skilled and experienced Linux System Administrator to join our team. If you have a passion for Linux systems, storage management, and cloud technologies, and if you thrive in a collaborative and challenging environment, we want to hear from you. ZFS Filesystem Management: Proficient in managing ZFS filesystems, including configuration, monitoring, and troubleshooting. Linux Package Updates: Responsible for performing regular Linux package updates and security patches to ensure system stability and security. Networking Basics: Strong understanding of networking principles, including TCP/IP, DNS, DHCP, and firewall configuration. VMware Administration: Hands-on experience in VMware administration, including virtual machine deployment, performance tuning, and troubleshooting. Exp.- Above 3years

Role Overview Were looking for an enthusiastic and knowledgeable IT Support Engineer to join our team. You will be responsible for maintaining the IT infrastructure, ensuring security protocols, and supporting users across systems and networks. Key Responsibilities Manage and maintain security protocols, including firewall configurations and updates. Set up and support Windows and macOS systems. Install and troubleshoot applications and system software. Configure, monitor, and maintain servers (physical and virtual). Manage VMware and virtual environments. Handle switch and routing configurations for internal networks. Monitor system performance, conduct routine checks, and ensure IT assets are secure and operational. Provide technical support to internal teams for hardware, software, and network-related issues. Maintain documentation for IT assets, processes, and troubleshooting guides. Assist in scaling IT infrastructure as the company grows. Requirements 2 years of hands-on experience in IT support or system administration. Strong understanding of system security, firewalls, and antivirus tools. Proficiency in managing both Windows and macOS environments. Experience with VMware or other virtualization platforms. Knowledge of switch configuration, routing protocols, and basic network troubleshooting. Familiarity with server setup and maintenance (on-premise or cloud-based). Excellent problem-solving and communication skills. Ability to multitask and prioritize in a fast-paced environment. Preferred Qualifications Certifications like CompTIA A+/Network+/Security+, MCSA, CCNA, or similar are a plus. Prior experience in a fast-paced tech/startup environment is an advantage.

! Urgent Opening ! Responsibilities: * Configure firewalls & manage network installations * Troubleshoot network issues & optimize performance * Manage servers, LANs & network infrastructure * Ensure data security through firewall configuration Food allowance Annual bonus Health insurance Provident fund

Designing and setting up continuous workflow & connected experience with Microsoft Apps, Office and Office 365 administration (including Teams and OneDrive) and PC apps, across teams and groups of the organization

Life on the team Its an exciting opportunity for a technical role in Computacenters dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. Youll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you’ll get to know the work lifestyle and culture of Computacenter in no time. What you’ll do Remote management - Perform a range of technical work activities remotely to meet business and customer requirements. You will be working on industry leading technology and products including Cisco, HP, Aruba, etc. You will be working on monitoring tools including Spectrum, NNMi, Solarwinds, HP IMC. Ticketing tools like Service-Now. Provide quality of service to our customers for the ticket assigned to you. Communicate effectively to the customers on the ticket you are working to avoid escalations and improve customer satisfaction levels. You will be working with dynamic team, who supports our customers 24/7. Maintain SLA performance targets. Understand and adhere to compliance policies and procedures. Keep skills up to date with IT industry standards as appropriate to the role/contract. What you’ll need 2+ years industry experience in a network operations/support environment. • Cisco CCNA or equivalent. • Technical ability to provide 1st level network monitoring. • Technical ability to provide basic fault finding and fault escalation. • Monitoring ticket queue and resolving issues within defined SLA • Working with global team to resolve issues. • Monitoring connectivity and troubleshooting • Good understanding of incident management activities. • Good ability to follow and documented operational processes. • Strong experience with ticket management and change request management systems. • Strong experience with network monitoring / management tools/ analysis tools. • Experience with liaising with carriers and vendors for faults; and • Good communications and interpersonal skills. • A self-starter able to work independently but comfortable working in a team environment. • Good analytical and problem-solving skills.