Team Leader & Assistant Manager - Systems (Information Technology) Credence Resource Management

6.0 - 11.0 years

5 - 11 Lacs

pune

Work from Office

Job Title Manager / Assistant Manager (Systems) Department Information Technology Company Profile Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health care RCM, Technology Platforms and Contact Center verticals. Credence services leading telecommunication, health care and media companies in the United States. Health care providers serviced by Credence include medical transport providers, emergency physicians, health infusion service providers, and diagnostic laboratories. In the telecommunication vertical, Credence serves four of the top five providers in the United States. Our Group Companies: Credence Resource Management, LLC - Focuses on providing Receivables Management and voice based BPO services, is the flagship company of the Credence Group. Innoval Global Solutions, LLC & Medstat Inc - Provide RCM services to health care providers. iValuate Global Technologies - Provides Technology platforms that enhance productivity and compliance for creditors and health care providers. Our mantra is Excellence Beyond Belief. Challenges, growth opportunities, and a passion for the Job enables us to repeatedly deliver excellence to our clients. Our team is encouraged to continually explore their talents and pursue their interests giving them the authority to gain the knowledge and skills to truly be the master of their domain. We strive to bring on the best and brightest, as well as to invest in their training and education, making them a seamless extension of our team. Headquartered in Dallas, Texas, we have delivery offices in San Jose, California; Natchez, Mississippi; Mesa, Arizona and Pune, India. Explore www.credencegs.com to discover more about our company and check out our Careers page at www.credencegs.com/careers/ for exciting job opportunities! Credence Resource Management v3.0 Effective January 31, 2025 Position Overview We are seeking an experienced and detail-oriented IT Infrastructure Manager to oversee the daily operations, maintenance, and security of our IT infrastructure. This role involves managing key IT systems, ensuring high availability, and leading a team responsible for IT support, network administration, and security measures. You will work closely with cross-functional teams to support the organizations technology needs and ensure efficient service delivery across the IT department. Job Roles & Responsibilities IT Infrastructure Management: Oversee and manage the day-to-day operation of IT infrastructure, including servers, storage, networks, and security systems. Ensure all systems are running optimally and efficiently. Server & Network Administration: Manage and troubleshoot a range of systems including Windows Servers, Domain Controllers, File Servers, and Office 365 email. Administer Active Directory, Group Policies, and Endpoint Security solutions. ¢ ¢ Backup & Patch Management: Ensure proper backup processes are in place and regularly tested. Manage patch management processes to ensure all systems are secure and up to date. IT Security Management: Develop and enforce IT security policies and procedures to protect organizational data and systems. Work to maintain a secure network environment by implementing proactive security measures. ¢ ¢ IT Asset & Inventory Management: Maintain an accurate record of IT assets and inventory. Manage the lifecycle of hardware and software resources, ensuring proper allocation, deployment, and retirement. Helpdesk & Service Desk Operations: Supervise and manage the Helpdesk and Service Desk functions, ensuring timely and effective resolution of IT issues and support requests from employees and stakeholders. ¢ ¢ Team Leadership: Lead, mentor, and managing a team of Helpdesk engineers and support staff, promoting a culture of excellence and continuous improvement within the team. Documentation & Process Improvement: Ensure robust documentation practices for system configurations, IT policies, incident responses, and troubleshooting procedures. Regularly review and improve existing IT processes for efficiency and accuracy. Credence Resource Management v3.0 Effective January 31, 2025 Candidate Requirements ¢ ¢ ¢ Experience: At least 5 years of experience in IT support, including network and server management, with a solid understanding of IT infrastructure management. Technical Expertise: Hands-on experience with Windows Server environments, Active Directory, Group Policies, O365, data backup systems, and endpoint security management. Network & System Administration: Strong knowledge of computer networks, network administration, and installation of network systems. Familiarity with data center management and governance. ¢ ¢ ¢ ¢ ¢ Security & Compliance Knowledge: Understanding of IT security principles, frameworks, and standards, including ITIL, ISO27001, and PCI DSS. Problem-Solving Skills: Excellent troubleshooting abilities in complex IT environments, with a strong focus on minimizing downtime and ensuring efficient IT operations. Availability: Open to working in a 24/7 environment to support the organizations IT infrastructure and ensure timely issue resolution. Communication Skills: Strong written and verbal communication skills in English, with the ability to interact effectively with offshore users and cross-functional teams. Certifications: Relevant certifications such as ITIL, CompTIA Network+, or Microsoft Certified Solutions Expert (MCSE) would be an advantage. Credence Resource Management v3.0 Effective January 31, 2025

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