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4.0 - 9.0 years
8 - 12 Lacs
Mumbai, Surat, Gujarat
Work from Office
Key Responsibilities: Acquire and build strong business relationships with merchants for Payment Solutions, BBPS (Bharat Bill Payment System), and eSign services. Manage the complete sales cycle: from lead generation and client outreach to pitching, negotiation, and final closure. Maintain ongoing client relationships to drive long-term engagement and usage of services. Understand client requirements thoroughly and align them with appropriate products or system enhancements. Conduct regular market and competitor analysis to identify new opportunities and stay ahead of industry trends. Serve as a key point of contact for client support and issue resolution, collaborating with internal teams to ensure seamless service delivery. Preferred Candidature: Strong understanding of digital payment solutions such as UPI, Net Banking, NACH, and Credit Card payment systems. Working knowledge of BBPS (Bharat Bill Payment System) for enabling bill payment services on merchant platforms. Experience in the Payment Aggregator & Payment Gateway (PAPG) space, Fintech, Corporate Banking, or Financial Services, with familiarity in API integrations, fund flow mechanisms, and settlement processes. Prefer candidates from leading PAPG companies such as Razorpay, BillDesk, Pine Labs, PayU, Worldline, Paytm, or CCAvenue. Minimum 4 years of relevant experience in the payments, fintech, or banking domain.
Posted 1 month ago
1.0 - 5.0 years
3 - 5 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year customer service experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 month ago
2.0 - 7.0 years
4 - 6 Lacs
Gurugram
Work from Office
Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If you’re familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. Someone who has proper knowledge of all operational KPIs and has good communication skills. Someone who has worked in content moderation, healthcare, banking, finance voice, non voice, blended process. Interested candidates can share your resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal 8141444230
Posted 1 month ago
2.0 - 7.0 years
4 - 7 Lacs
Gurugram
Work from Office
So, what is it were looking for? Well, since this is a Learning Experience Leader post, wed need someone who already has the experience to even call themselves one. So if you have at least 1-2 years of working experience in the related field (training or teaching experience in customer service) along with minimum qualification as a college or vocational school graduate, then you’re qualified! Are you someone who is proficient in the use of Microsoft and Google applications? Can you communicate yourself well both orally and in written? Do you have presentation and class facilitation skills? If yes, then you’re what we need! We need out of the box thinkers and we need someone who is creative enough to have the ability to engage an audience. As a trainer, we also need you to have strong interpersonal, conflict management and mentoring skills. We need someone who is able to work in a flexible schedule including weekends, holidays and long hours. So we also need someone with high energy, enthusiastic, motivational training style. We also need someone who has strong organizational, planning, project management, problem-resolution Fintech experience is mandate of atleast 1 year. Interested candidates can share their resume at "rajal.garg@taskus.com" or call on 8141444230 Regards, Rajal 8141444230
Posted 1 month ago
2.0 - 7.0 years
3 - 6 Lacs
Gurugram
Work from Office
Hi Folks! Greetings from TaskUs! Were all about inclusiveness and creating an environment where you and your career can thrive—a place where your voice matters! We have a fantastic opportunity to join ourhashtag#RidiculouslyGood team and make a big impact athashtag#TaskUs, where ourhashtag#PeopleFirstCulture shines! Role: Team Lead Location: Gurugram Process: Voice, Fintech process Experience: 10 months of International Fintech experience as a Team Leader in voice/non voice, or blended processes (AML,KYC,Fraud, payment, disputes,transaction monitoring) Shifts: Rotational shifts & week-offs Work: From Office Know someone who fits the bill? Tag them below or spread the word! or share your CV at rajal.garg@taskus.com Preference - Immediate Joiner. Regards, Rajal 8141444230
Posted 1 month ago
2.0 - 7.0 years
4 - 7 Lacs
Gurugram
Work from Office
Hi Folks! Greetings from TaskUs! Were all about inclusiveness and creating an environment where you and your career can thrivea place where your voice matters! We have a fantastic opportunity to join ourhashtag#RidiculouslyGood team and make a big impact athashtag#TaskUs, where ourhashtag#PeopleFirstCulture shines! Role: Team Leader Location: Gurugram Process: Voice/chat, Fintech/banking process Experience: International Fintech experience as a Team Leader in voice/non voice, or blended processes (AML,KYC,Fraud, payment, disputes,transaction monitoring,chargeback) Shifts: Rotational shifts & week-offs Work: From Office Know someone who fits the bill? Share their CV or spread the word! Preference - Immediate Joiner. Regards, Manpreet
Posted 1 month ago
8.0 - 13.0 years
7 - 14 Lacs
Navi Mumbai
Work from Office
What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time. Do you have what it takes to become an Operations Manager? Requirement: So, what is it we're looking for? Since this is an Operations Manager post, we'd need someone who already has the skills to even call themselves a Manager. We're looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported. Someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in customer experience operations and management. We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data. TaskUs devotes considerable resources to the wellbeing of its employees. Being a Bilingual Content Moderator means participating in counseling sessions and other wellness programs: • All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment. • All employees will attend wellness groups
Posted 1 month ago
8.0 - 13.0 years
7 - 14 Lacs
Mumbai
Work from Office
What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time. Do you have what it takes to become an Operations Manager? Requirement: So, what is it we're looking for? Since this is an Operations Manager post, we'd need someone who already has the skills to even call themselves a Manager. We're looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported. Someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in customer experience operations and management. We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data. TaskUs devotes considerable resources to the wellbeing of its employees. Being a Bilingual Content Moderator means participating in counseling sessions and other wellness programs: • All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment. • All employees will attend wellness groups
Posted 1 month ago
8.0 - 13.0 years
30 - 35 Lacs
Bengaluru
Work from Office
About The Role Data Engineer -1 (Experience 0-2 years) What we offer Our mission is simple Building trust. Our customer's trust in us is not merely about the safety of their assets but also about how dependable our digital offerings are. That"™s why, we at Kotak Group are dedicated to transforming banking by imbibing a technology-first approach in everything we do, with an aim to enhance customer experience by providing superior banking services. We welcome and invite the best technological minds in the country to come join us in our mission to make banking seamless and swift. Here, we promise you meaningful work that positively impacts the lives of many. About our team DEX is a central data org for Kotak Bank which manages entire data experience of Kotak Bank. DEX stands for Kotak"™s Data Exchange. This org comprises of Data Platform, Data Engineering and Data Governance charter. The org sits closely with Analytics org. DEX is primarily working on greenfield project to revamp entire data platform which is on premise solutions to scalable AWS cloud-based platform. The team is being built ground up which provides great opportunities to technology fellows to build things from scratch and build one of the best-in-class data lake house solutions. The primary skills this team should encompass are Software development skills preferably Python for platform building on AWS; Data engineering Spark (pyspark, sparksql, scala) for ETL development, Advanced SQL and Data modelling for Analytics. The org size is expected to be around 100+ member team primarily based out of Bangalore comprising of ~10 sub teams independently driving their charter. As a member of this team, you get opportunity to learn fintech space which is most sought-after domain in current world, be a early member in digital transformation journey of Kotak, learn and leverage technology to build complex data data platform solutions including, real time, micro batch, batch and analytics solutions in a programmatic way and also be futuristic to build systems which can be operated by machines using AI technologies. The data platform org is divided into 3 key verticals: Data Platform This Vertical is responsible for building data platform which includes optimized storage for entire bank and building centralized data lake, managed compute and orchestrations framework including concepts of serverless data solutions, managing central data warehouse for extremely high concurrency use cases, building connectors for different sources, building customer feature repository, build cost optimization solutions like EMR optimizers, perform automations and build observability capabilities for Kotak"™s data platform. The team will also be center for Data Engineering excellence driving trainings and knowledge sharing sessions with large data consumer base within Kotak. Data Engineering This team will own data pipelines for thousands of datasets, be skilled to source data from 100+ source systems and enable data consumptions for 30+ data analytics products. The team will learn and built data models in a config based and programmatic and think big to build one of the most leveraged data model for financial orgs. This team will also enable centralized reporting for Kotak Bank which cuts across multiple products and dimensions. Additionally, the data build by this team will be consumed by 20K + branch consumers, RMs, Branch Managers and all analytics usecases. Data Governance The team will be central data governance team for Kotak bank managing Metadata platforms, Data Privacy, Data Security, Data Stewardship and Data Quality platform. If you"™ve right data skills and are ready for building data lake solutions from scratch for high concurrency systems involving multiple systems then this is the team for you. You day to day role will include Drive business decisions with technical input and lead the team. Design, implement, and support an data infrastructure from scratch. Manage AWS resources, including EC2, EMR, S3, Glue, Redshift, and MWAA. Extract, transform, and load data from various sources using SQL and AWS big data technologies. Explore and learn the latest AWS technologies to enhance capabilities and efficiency. Collaborate with data scientists and BI engineers to adopt best practices in reporting and analysis. Improve ongoing reporting and analysis processes, automating or simplifying self-service support for customers. Build data platforms, data pipelines, or data management and governance tools. BASIC QUALIFICATIONS for Data Engineer/ SDE in Data Bachelor's degree in Computer Science, Engineering, or a related field Experience in data engineering Strong understanding of AWS technologies, including S3, Redshift, Glue, and EMR Experience with data pipeline tools such as Airflow and Spark Experience with data modeling and data quality best practices Excellent problem-solving and analytical skills Strong communication and teamwork skills Experience in at least one modern scripting or programming language, such as Python, Java, or Scala Strong advanced SQL skills PREFERRED QUALIFICATIONS AWS cloud technologiesRedshift, S3, Glue, EMR, Kinesis, Firehose, Lambda, IAM, Airflow Prior experience in Indian Banking segment and/or Fintech is desired. Experience with Non-relational databases and data stores Building and operating highly available, distributed data processing systems for large datasets Professional software engineering and best practices for the full software development life cycle Designing, developing, and implementing different types of data warehousing layers Leading the design, implementation, and successful delivery of large-scale, critical, or complex data solutions Building scalable data infrastructure and understanding distributed systems concepts SQL, ETL, and data modelling Ensuring the accuracy and availability of data to customers Proficient in at least one scripting or programming language for handling large volume data processing Strong presentation and communications skills.
Posted 1 month ago
9.0 - 14.0 years
30 - 35 Lacs
Bengaluru
Work from Office
About The Role Data Engineer -2 (Experience 2-5 years) What we offer Our mission is simple Building trust. Our customer's trust in us is not merely about the safety of their assets but also about how dependable our digital offerings are. That"™s why, we at Kotak Group are dedicated to transforming banking by imbibing a technology-first approach in everything we do, with an aim to enhance customer experience by providing superior banking services. We welcome and invite the best technological minds in the country to come join us in our mission to make banking seamless and swift. Here, we promise you meaningful work that positively impacts the lives of many. About our team DEX is a central data org for Kotak Bank which manages entire data experience of Kotak Bank. DEX stands for Kotak"™s Data Exchange. This org comprises of Data Platform, Data Engineering and Data Governance charter. The org sits closely with Analytics org. DEX is primarily working on greenfield project to revamp entire data platform which is on premise solutions to scalable AWS cloud-based platform. The team is being built ground up which provides great opportunities to technology fellows to build things from scratch and build one of the best-in-class data lake house solutions. The primary skills this team should encompass are Software development skills preferably Python for platform building on AWS; Data engineering Spark (pyspark, sparksql, scala) for ETL development, Advanced SQL and Data modelling for Analytics. The org size is expected to be around 100+ member team primarily based out of Bangalore comprising of ~10 sub teams independently driving their charter. As a member of this team, you get opportunity to learn fintech space which is most sought-after domain in current world, be a early member in digital transformation journey of Kotak, learn and leverage technology to build complex data data platform solutions including, real time, micro batch, batch and analytics solutions in a programmatic way and also be futuristic to build systems which can be operated by machines using AI technologies. The data platform org is divided into 3 key verticals: Data Platform This Vertical is responsible for building data platform which includes optimized storage for entire bank and building centralized data lake, managed compute and orchestrations framework including concepts of serverless data solutions, managing central data warehouse for extremely high concurrency use cases, building connectors for different sources, building customer feature repository, build cost optimization solutions like EMR optimizers, perform automations and build observability capabilities for Kotak"™s data platform. The team will also be center for Data Engineering excellence driving trainings and knowledge sharing sessions with large data consumer base within Kotak. Data Engineering This team will own data pipelines for thousands of datasets, be skilled to source data from 100+ source systems and enable data consumptions for 30+ data analytics products. The team will learn and built data models in a config based and programmatic and think big to build one of the most leveraged data model for financial orgs. This team will also enable centralized reporting for Kotak Bank which cuts across multiple products and dimensions. Additionally, the data build by this team will be consumed by 20K + branch consumers, RMs, Branch Managers and all analytics usecases. Data Governance The team will be central data governance team for Kotak bank managing Metadata platforms, Data Privacy, Data Security, Data Stewardship and Data Quality platform. If you"™ve right data skills and are ready for building data lake solutions from scratch for high concurrency systems involving multiple systems then this is the team for you. You day to day role will include Drive business decisions with technical input and lead the team. Design, implement, and support an data infrastructure from scratch. Manage AWS resources, including EC2, EMR, S3, Glue, Redshift, and MWAA. Extract, transform, and load data from various sources using SQL and AWS big data technologies. Explore and learn the latest AWS technologies to enhance capabilities and efficiency. Collaborate with data scientists and BI engineers to adopt best practices in reporting and analysis. Improve ongoing reporting and analysis processes, automating or simplifying self-service support for customers. Build data platforms, data pipelines, or data management and governance tools. BASIC QUALIFICATIONS for Data Engineer/ SDE in Data Bachelor's degree in Computer Science, Engineering, or a related field Experience in data engineering Strong understanding of AWS technologies, including S3, Redshift, Glue, and EMR Experience with data pipeline tools such as Airflow and Spark Experience with data modeling and data quality best practices Excellent problem-solving and analytical skills Strong communication and teamwork skills Experience in at least one modern scripting or programming language, such as Python, Java, or Scala Strong advanced SQL skills PREFERRED QUALIFICATIONS AWS cloud technologiesRedshift, S3, Glue, EMR, Kinesis, Firehose, Lambda, IAM, Airflow Prior experience in Indian Banking segment and/or Fintech is desired. Experience with Non-relational databases and data stores Building and operating highly available, distributed data processing systems for large datasets Professional software engineering and best practices for the full software development life cycle Designing, developing, and implementing different types of data warehousing layers Leading the design, implementation, and successful delivery of large-scale, critical, or complex data solutions Building scalable data infrastructure and understanding distributed systems concepts SQL, ETL, and data modelling Ensuring the accuracy and availability of data to customers Proficient in at least one scripting or programming language for handling large volume data processing Strong presentation and communications skills.
Posted 1 month ago
3.0 - 8.0 years
13 - 17 Lacs
Mumbai
Work from Office
About The Role JD for Chief Manger/AVP Product, SME Digital Platform Grade M5/M6 Location Mumbai/Bangalore Reporting to VP About the Team: SME Digital Platform, is a new vertical within the Kotak Bank, with the aim to work with Fintech and SaaS players to co-create solutions to solve for SMEs across, Consumer, Commercial and Wholesale verticals within the bank. Platform, aim to launch all digital banking services of the bank, focused towards solving SME pain points, for banking and beyond banking products. This vertical will pre-dominantly work towards providing digital experience and product innovation, for SMEs, and provide one stop shop. The important skills are as follows: Strong product management skills, in the area of platform creation, and enable sandbox for external innovation Ability to lead a team of product managers, and engineering resources, to drive and plan prioritization and sprint execution Ability to list and develop internal product gaps, and solve for the same with Fintechs/SaaS, internal tech teams Ability to work with cross functional teams within the bank, such as Business, Credit, Product and Tech and drive common OKRs across the board Strong understanding of platform growth, and means to drive adoption and usage Ability to bring design thinking with a product lens, and own the interfaces, App and Web Platform. Build, manage and continue to grow a digital-innovation ecosystem, both internal and external Brief Job Requirements: Candidate must have a deep understanding of emerging banking products (such as Open Banking/API banking, Payments, Lending) Products & Services Review of Product Documentation to finalize technical documentation for execution, and drive external implementation partner for creation of backend platform Drive the UAT, launch and scalability of both Mobile App and Web Platform, specifically designed for the charter Define product journeys and CX experience Manage both product and tech resources for the charter Build a team, and drive accountability of deliverables, set the North Stars and develop roadmap of product delivery Liaison with internal products Tech SPOCs for the launch of the platform, specifically in the area of AppSec, InfoSec Good to have extensive network across the Fintech and startup community. Good Communication and people skills. EducationPost Graduation or MBA Experience Range4-9 years
Posted 1 month ago
5.0 - 10.0 years
7 - 12 Lacs
Coimbatore
Work from Office
Paytm is India's eading mobie payments and financia services distribution company. Pioneer of the mobie QR payments revoution in India, Paytm buids technoogies that hep sma businesses with payments and commerce. Paytms mission is to serve haf a biion Indians and bring them to the mainstream economy with the hep of technoogy. About Team QR is one of Paytms business toos to hep merchants grow and manage their businesses through simpicity and data-driven technoogy. Roes and responsibiities: 1 . Engaging with Premium merchants ike portfoio tracking, merchant communication, and ensuring service is deivered in assigned areas for assigned merchants. 2. Meeting saes targets of mutipe payment soutions such as QR codes, EDC/card swipe machines, point of saes software, insurance, and other financia products ensuring product penetration aong with revenue growth. 3. Enabing the new business ine and promoting the brand in the marketpace. Track and attend to merchant's grievances and ensure its resoved on time. 4. Pan and execution of day-to-day activities aong with the team and review teams deiverabes. 5. Gathering consistent feedback from the market for existing offerings and insights into the competition. 6. Depoyment of products and articuation of benefits & best practices at cient ocations Ensuring customer satisfaction eading to higher saes conversions and retention. Who are we ooking for 1. Sef-starters, who can take ownership without handhoding and are comfortabe navigating ambiguity, wi be an idea fit . Passionate about working in a fast-growing firm and ready to get their hands dirty. 2. Articuate compex soutions to novice customers. 3. Fintech experience or some fied experience candidates to be priorities. 4. Honesty and trustworthiness are the most important virtues. 5. Good saes and negotiation skis and interest in financia products and markets 6. Understanding of Loca geography Education Graduation/ Post Graduation preferred. Why join us 1. A coaborative output-driven program that brings cohesiveness across businesses through technoogy. 2. Improve the average revenue per use by increasing the cross-se opportunities. 3. A soid 360 feedback from your peer teams on your support of their goas.
Posted 1 month ago
4.0 - 6.0 years
72 - 96 Lacs
Ahmedabad
Work from Office
Responsibilities: * Lead technology strategy & roadmap * Ensure scalability, security & reliability * Collaborate with cross-functional teams on system design * Oversee tech team's delivery & optimization
Posted 1 month ago
1.0 - 6.0 years
1 - 5 Lacs
Kolkata, Birbhum, Howrah
Work from Office
Role & responsibilities 1. Recruit, train, and manage a team of Field Sales Executives (FSEs); maintain a daily active headcount (DAHC) of 10-15 agents at all times. 2. Drive market penetration by expanding product distribution and increasing merchant adoption in the assigned area. 3. Ensure visibility of the product through consistent deployment and sale of soundbox devices and QR deployment 4. Plan and allocate market geography effectively to optimize team productivity and coverage. 5. Ensure clear and consistent communication of sales plans and targets to minimize expectation vs. delivery gaps. 6. Conduct regular coaching, mentoring, and performance evaluations to improve team skills and productivity. 7. Monitor and enforce quality parameters and sales process compliance as defined by management. 8. Perform periodic audits and validations on merchant acquisitions and device activations by the team. 9. Ensure daily field presence and active engagement from the team in areas with high sales potential and usage. 10. Build and maintain strong local networks and relationships; be open to extensive local travel. Skills & Qualifications: Bachelors degree (mandatory) Prior experience in leading and managing field sales teams Demonstrated high levels of drive, initiative, and self-motivation Strong coaching, planning, and organizational skills Growth mindset with the ability to adapt and learn quickly Strong communication and interpersonal abilities Willingness to travel extensively within the assigned territory Interested candidate kindly share your updated resume amrita.singh@manpower.co.in
Posted 1 month ago
8.0 - 13.0 years
7 - 14 Lacs
Gurugram
Work from Office
What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time. Do you have what it takes to become an Operations Manager? Requirement: So, what is it we're looking for? Since this is an Operations Manager post, we'd need someone who already has the skills to even call themselves a Manager. We're looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported. Someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in customer experience operations and management. We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data. TaskUs devotes considerable resources to the wellbeing of its employees. Being a Bilingual Content Moderator means participating in counseling sessions and other wellness programs: • All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment. • All employees will attend wellness groups
Posted 1 month ago
12.0 - 21.0 years
8 - 18 Lacs
Gurugram
Work from Office
So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always. At TaskUs, leaders eat lastin other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. Thats probably why were ranked 40th on Glassdoors 2019 100 Best Places to Work list. A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, youve found it. We exist to make the worlds best companies better. We aim to have fun while doing it. So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. Imagine yourself going to work with one thing on your mind: in a company like TaskUs, its more than just the KPIs if you want to solve business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As a Senior Operations Manager, you will oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns. You will also be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency. Along with this, you are also responsible for the regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team. Maintain an open line of communication between staff and senior management. You will manage and staff the operations assigned. You will also be responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like. What else? Well, you will also develop individual & team goals and implement a plan to carry out objectives. You will guide Operations Managers in a meeting of all team & individual goals. Along with this, you must ensure compliance with all established policies and procedures. You also need to also Assist the Operations Director in crafting operations procedures. So, do you have what it takes to become a Senior Operations Manager? Requirements: So, what is it were looking for? Well, since this is a Senior Operations Manager post, we need someone who already has the skills to even call themselves a Senior Operations Manager! In other words, someone who has at least 3 years of related working experience, preferably someone who has experience in being a Senior Manager/Director specializing in BPO Operations and Management or equivalent We need someone who has handled at least 600 FTEs. Someone with strong computer skills, especially in using MS Office applications and Google applications. We need someone whos responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. So definitely someone with excellent verbal and written communication and customer service skills. We need someone who can multitask and work in a fast-paced high-stress environment. Someone who can lead and is great in analyzing situations and data. Someone who has the ability to build productive business relationships with clients. Someone who has strong organizational, analytical and managerial skills. Lastly, we need someone who possesses a professional, courteous, and resilient attitu Role & responsibilities Role & responsibilities
Posted 1 month ago
12.0 - 21.0 years
12 - 20 Lacs
Gurugram
Work from Office
So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always. At TaskUs, leaders eat lastin other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. Thats probably why were ranked 40th on Glassdoors 2019 100 Best Places to Work list. A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, youve found it. We exist to make the worlds best companies better. We aim to have fun while doing it. So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. Imagine yourself going to work with one thing on your mind: in a company like TaskUs, its more than just the KPIs if you want to solve business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As a Senior Operations Manager, you will oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns. You will also be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency. Along with this, you are also responsible for the regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team. Maintain an open line of communication between staff and senior management. You will manage and staff the operations assigned. You will also be responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like. What else? Well, you will also develop individual & team goals and implement a plan to carry out objectives. You will guide Operations Managers in a meeting of all team & individual goals. Along with this, you must ensure compliance with all established policies and procedures. You also need to also Assist the Operations Director in crafting operations procedures. So, do you have what it takes to become a Senior Operations Manager? Requirements: So, what is it were looking for? Well, since this is a Senior Operations Manager post, we need someone who already has the skills to even call themselves a Senior Operations Manager! In other words, someone who has at least 3 years of related working experience, preferably someone who has experience in being a Senior Manager/Director specializing in BPO Operations and Management or equivalent We need someone who has handled at least 600 FTEs. Someone with strong computer skills, especially in using MS Office applications and Google applications. We need someone whos responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. So definitely someone with excellent verbal and written communication and customer service skills. We need someone who can multitask and work in a fast-paced high-stress environment. Someone who can lead and is great in analyzing situations and data. Someone who has the ability to build productive business relationships with clients. Someone who has strong organizational, analytical and managerial skills. Lastly, we need someone who possesses a professional, courteous, and resilient attitu Role & responsibilities Role & responsibilities
Posted 1 month ago
1.0 - 5.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Passion for Sales? Prior Experience into Selling Business Loans? Prior Experience with NBFC / FinTech? Get Hired Today with India's largest NBFC Startup! Salary : 4.9 LPA - 6 LPA Work Location : HSR Layout - Day Shift 6 Days Working (Monday - Saturday) Call us now : 9964080000 Note : Should speak English & Hindi*** Role Description: We are looking for a high-performing Sales Associate with prior experience in sourcing business loans through a strong DSA (Direct Selling Agent) network. The candidate will be responsible for driving loan and building a reliable partner ecosystem. Key Responsibilities: Identify, onboard, and manage DSAs and other sourcing partners to generate leads for business loans. Drive lead conversion through regular follow-ups, application assistance, and coordination with internal credit and operations teams. Educate DSAs on product offerings, documentation requirements, and eligibility criteria. Achieve monthly disbursal targets and maintain healthy funnel metrics. Build strong relationships with channel partners to ensure long-term engagement and loyalty. Ensure compliance with internal and external regulations at every stage of the loan process. Attributes we are looking for: 1 to 4 years of experience in sales of business loans or SME lending products. Strong and active DSA network in the local market. Good understanding of business loan documentation, underwriting norms, and disbursal process. Self-motivated with excellent communication and relationship management skills. Prior experience in fintechs, NBFCs, or banks will be preferred. Call us now : 9964080000 / Send your Resume - Owaiz.sait@jobshop.ai
Posted 1 month ago
1.0 - 5.0 years
3 - 5 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year customer service experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 month ago
10.0 - 19.0 years
10 - 19 Lacs
Mumbai, Maharashtra, India
On-site
Key Responsibilities: Lead the credit underwriting process for working capital, supply chain finance, and other funding solutions for corporate clients. Drive the development and implementation of credit policies, underwriting procedures, and monitoring frameworks to ensure compliance with company standards and regulatory requirements. Oversee a team of professionals, providing guidance, training, and leadership to ensure optimal performance and consistent delivery of credit risk assessments. Conduct in-depth credit analysis, risk evaluations, and financial appraisals for both new and existing corporate clients, ensuring risk mitigation through proper structuring of deals. Prepare and present credit proposals to the Sanctioning Committee for approval, ensuring all relevant factors are considered in the decision-making process. Monitor the credit portfolio performance, conducting periodic reviews, stock audits, and evaluations of the overdue management process. Collaborate with the business development teams to understand customer requirements, recommend suitable financial products, and ensure that credit decisions align with business goals. Design and implement tools, automate risk management processes, and improve turnaround times for credit decision-making. Ensure the accuracy and timeliness of credit risk MIS and reporting to senior management and other stakeholders. Monitor compliance with risk and regulatory requirements and continuously improve the risk management framework for better portfolio health. Skills and Qualifications: Experience: 12-15 years of experience in Credit Underwriting, Supply Chain Finance, SME & Mid Corporate Funding, and Credit Risk Monitoring. Leadership: Proven ability to lead a team of professionals across various regions, ensuring effective performance, training, and development.
Posted 1 month ago
15.0 - 20.0 years
100 - 150 Lacs
Bengaluru
Hybrid
Responsibilities: Partner with senior leaders to define and align the business and product vision for payments at Wayfair Deliver measurable impact (e.g., improving authorization rates and reducing costs) across core payments systems including authorization, settlement, routing, and tokenization Lead, develop, and mentor a team of 6+ Bangalore-based product managers, fostering a high-performance, customer-obsessed product culture Partner deeply with Engineering and Data Science to build a resilient, scalable, and secure payments infrastructure supporting multiple programs and lines of business Shape technology strategy and product roadmaps with Wayfairs 20+ global external payments vendors and partners streamlining working models, processes, and solutions Lead cross-functional teams in roadmapping, prioritization, and product delivery across key domains, including Cart & Checkout, Loyalty, Financing, Payments, Fraud, and Gift Cards Drive collaboration across internal stakeholders while incorporating external industry insights to shape investment decisions and surface opportunities for innovation Act as a key voice for Payments, providing senior stakeholders with clear, data-backed perspectives on priorities, trade-offs, and product value Regularly monitor performance of initiatives and communicate performance metrics to key stakeholders Leverage data to understand risks, impacts, scope and priorities of our business objectives, and enable the teams to drive results Establish operating models and decision frameworks that accelerate execution and increase cross-functional alignment Qualifications: 15+ years of experience in product management, including significant work in Payments or FinTech at scale (UX and Platforms, strong record of success) Proven people leadership experience with a track record of coaching, mentoring, and building high-performing product teams of 6+ PMs, particularly in distributed settings Deep domain expertise in the Payments ecosystem, with strong hands-on understanding of authorization, routing, tokenization, and related systems Proven tenure building and shaping external vendor partnerships Excellent analytical and problem-solving skills, with experience in hypothesis-driven thinking and converting data into actionable insights Strong strategic instincts and the ability to balance long-term platform investments with immediate business needs Excellent communication and stakeholder management skills, with the ability to influence across domains and at all levels of the organization Sufficient technical fluency to engage in architecture, infrastructure, and system design decisions. Able to extract and guide the necessary trade-off decisions as needed between value, scalability, and time horizon
Posted 1 month ago
3.0 - 7.0 years
20 - 25 Lacs
Mumbai
Work from Office
As a senior reporter, you will have a direct hand in creating content seen by millions of readers and impacting the industry as a whole. If you know how to get pageviews and are enthusiastic about trying new things to engage readers, we want to talk to you. What youll be doing: Writing daily business news and feature assignments. Topics of interest include earnings, M&A, IPOs, general interest etc. Covering news that is integral to the investment case for a stock Pitching news items and feature story ideas. Utilizing traffic analytics to make informed decisions about news coverage and feature content. Engaging with Wall Street sources to uncover and publish exclusive and unique commentary on stocks and news items. Driving traffic to Benzinga.com. The experience you need: Minimum three years experience at a digital publication, preferably in the financial media sector. Knowledge of the stock market and the world of finance. Ability to produce long and short form content On Camera experience is helpful Expertise in cutting edge technology, media and fintech a big plus Passion for trading stocks and the markets.
Posted 1 month ago
2.0 - 7.0 years
10 - 14 Lacs
Hyderabad
Work from Office
Blackbaud is looking for a S taff Product Manager , working on our Payment Services solution . This in an incredibly exciting and i mportant role in transforming a key part of the product portfolio , driving step-function improvements in customer outcomes, automation, delightful user experiences, and higher product margins. We're looking for a highly organized and detail-oriented Product Manager to transform high-level ideas and deliver innovative solutions with our engineering teams . This individual will be the link between vertical market groups, Centers of Excellence, and our Payments and application engineering teams. They must understand how to balance customer needs with the needs of the business, demonstrating financial acumen and prudent decision-making. What youll do Partner with Senior level Product Managers to define and refine product concepts ensuring alignment with business goals and customer needs. Co llaboration with product managers engineering, Corporate IT, Cyber Security, Finance and Infrastructure Engineering and Cloud Operations . Write clear and detailed product specifications, user stories, and acceptance criteria for the payment system technologies. Prioritize and manage product backlogs to ensure timely and high-quality delivery by engineering teams Partner with engineering, design, marketing and sales teams to plan, execute and launch new features and enhancements across product lines. Monitor and analyze the performance, usage and feedback of the payments system, and use data-driven insights to inform product decisions and improvements. Own multiple product initiatives and lead teams from ideation through validation, delivery, and delight. Communicate and build rapport with stakeholders throughout the product development cycle. Validate deliverables against requirements to ensure they meet business objectives and user expectations What youll bring 2 + years experience within Product Management, expertise in payments solutions is preferred E x cellent communication, collaboration and stakeholder management skills Ability to run multiple initiatives and are comfortable interacting with all levels of an organization. A pragmatic understanding of technologies, systems, and tools in an ever-changing environment and ability to prioritize and can support your decision-making through data and narrative. Passion for delivering high-quality products and solving complex problems in partnership with engineering teams Experience with agile development practices, methodologies, and tools. Ability to deliver products that meet required standards of quality, security and operability Ideally, background in payments or Fintech Able to work flexible hours as required by business priorities Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Posted 1 month ago
8.0 - 13.0 years
8 - 12 Lacs
Bengaluru
Work from Office
About the Role We're looking for an experienced and dynamic professional to join our Insurance Business Operations team as Manager – Business Operations, Motor & OGI . This role is ideal for someone with strong operational expertise, a tech-first mindset, and the ability to lead large teams. You’ll work closely with internal stakeholders and external partners to streamline processes, drive automation, and ensure seamless issuance of insurance products with high service standards. Key Responsibilities Partner Management & Collaboration Act as the key interface with external insurance partners for Motor and Other General Insurance (OGI) products. Lead negotiations to improve underwriting guidelines and ensure inclusive offerings for all customer segments. Regularly visit partner locations to strengthen relationships and streamline partner-led processes. Business Operations & Process Excellence Manage day-to-day operations and drive initiatives to reduce friction in issuance, claims, and servicing workflows. Ensure regulatory compliance, partner SLAs, and internal process adherence. Drive structural improvements to enhance customer journeys across touchpoints. Automation & Tech Enablement Collaborate with product and tech teams to drive API-led integrations and automation across issuance and servicing. Champion the adoption of tools and MIS systems to improve visibility, accuracy, and turnaround times. Team Leadership Lead a team of ~15 members, setting clear objectives and driving high performance. Foster a service-oriented culture, enabling the team to manage high-impact, high-volume ops environments. Data-Driven Decision Making Analyze operational data to identify process bottlenecks and propose solutions. Monitor key metrics to evaluate performance and identify improvement areas. What We’re Looking For Experience: 5–8 years in insurance operations, business operations, or relevant functions in insurance, e-commerce, or fintech. Technical Fluency: Understanding of API-driven processes, automation tools, and system-level thinking. People Leadership: Proven ability to manage teams, drive performance, and lead change. Stakeholder Management: Strong communication and negotiation skills to manage both internal and external partners. Mindset: Customer-first attitude, strong ownership, and a problem-solving approach. Location: Must be based out of or open to relocating to Pune. Willingness to travel to partner locations regularly. Good to Have Experience in managing Motor/OGI verticals. Exposure to tech-driven process transformations. Prior experience in scaling service operations. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
Bengaluru
Work from Office
About PhonePe Insurance PhonePe is India's leading digital payments platform, spearheading the revolution in financial services. Within PhonePe Insurance, our mission is to make insurance accessible, affordable, and easy for millions across the country. We are building innovative products and scaling operations rapidly to serve our vast user base. About the TeamControl Tower The Control Tower team sits at the heart of our Insurance Business Operations, acting as the critical layer responsible for maintaining operational excellence. We are the 'watch tower' that diligently monitors daily production issues, ensuring seamless transaction flows and prompt resolution. Our team works proactively and reactively, liaising closely with internal and external stakeholders, particularly our insurer partners, to address and resolve challenges in real-time. As an Associate Manager in the Control Tower, you will be a key individual contributor driving operational stability and efficiency for PhonePe Insurance. This is a dynamic role where you will be extremely close to impact, offering high learning opportunities for individuals with a strong hunger for problem-solving and process improvement. Key Responsibilities Production Issue Management & Resolution: Act as the primary point of contact and owner for all daily production issues impacting insurance operations. Drive swift and effective "here and now" resolution of critical incidents and transaction recovery efforts. Lead and actively participate in daily huddles, demonstrating a knack for quick problem identification and action planning, ensuring high availability for critical operational needs. Stakeholder Management & Communication: Effectively manage relationships with a diverse set of internal stakeholders (e.g., Product, Engineering, Business teams) and external insurer partners. Maintain clear, concise, and timely communication regarding issue status, resolution paths, and preventative measures. Act as a crucial liaison, ensuring smooth information flow and coordinated efforts between PhonePe and insurer teams. Technical Acumen & Process Excellence: Develop a deep understanding of our tech integration points and how various systems work together in the insurance ecosystem. Leverage strong program management skills to orchestrate troubleshooting efforts and drive solutions across multiple teams. Proactively analyze recurring or repeating issues, providing detailed feedback and insights to relevant teams for long-term fixes and process enhancements. Continuous Improvement: Contribute to the refinement of L2 watch tower processes and protocols to enhance efficiency and reduce resolution times. Champion initiatives that prevent future production issues and improve overall operational resilience. What We're Looking For Experience: 3-5 years of experience in operations, program management, or a similar role, ideally within the insurance, fintech, or e-commerce sector. Problem-Solving: Proven ability to troubleshoot complex issues, think critically under pressure, and deliver rapid resolutions. Technical Aptitude: A strong understanding of system integrations and data flows, with the ability to quickly grasp technical concepts. Communication: Excellent verbal and written communication skills, capable of articulating complex information clearly to technical and non-technical audiences. Stakeholder Management: Demonstrated experience in successfully managing and influencing diverse internal and external stakeholders. Initiative & Drive: A highly motivated individual contributor with a high sense of ownership, hunger for learning, and a passion for making a tangible impact. Availability: Willingness to be available for critical issues as needed, recognizing the important nature of some operational challenges. Why Join PhonePe Insurance Joining PhonePe Insurance means being part of a high-growth environment where your contributions directly shape the future of insurance in India. You will be at the forefront of tackling real-time challenges, working alongside talented professionals, and constantly learning. If you thrive on immediate impact, complex problem-solving, and continuous growth, this is the role for you. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news
Posted 1 month ago
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