Technical Support & Business Analyst Radiant Acemoney

3.0 - 7.0 years

0 Lacs

ernakulam, kerala

On-site

You will be joining our team as an experienced Technical Support & Business Analyst, responsible for overseeing the hardware and software aspects of devices/portal being deployed at Radiant Acemoney network. Your main role will involve coordinating with internal and external stakeholders to work as an enabler in generating revenue for the organization. Your key responsibilities will include providing technical support to the Channel Sales team across states and merchants, monitoring and closing call logs in the Customer Support system, managing logistics in coordination with the central and zonal teams, and troubleshooting and closing operational issues for merchants. To qualify for this role, you should have mid-level Excel knowledge, proficiency in Hindi language, a fintech background is preferred, knowledge in device handling and user management, a bachelor's degree in business, finance, technology, or a related field, and at least 3 years of experience in BC Banking/API lead merchant network banking in the technical/hardware domain within the fintech industry. Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment and manage multiple priorities are essential for this position.,

Posted 2 days ago

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