About the Role We are looking for a female Customer Support Executive to handle technical queries from our users and ensure smooth resolution through email, phone, and other communication channels. You will act as the first point of contact for customers, providing accurate information, troubleshooting support, and delivering a positive service experience. Key Responsibilities Respond to customer queries via email, phone, and chat in a timely and professional manner. Provide technical support and troubleshooting for basic product/service issues. Record, track, and update customer requests in the CRM/ticketing system. Coordinate with the technical team for escalated issues and ensure resolution. Maintain customer satisfaction by following clear communication and problem-solving steps. Prepare reports on customer interactions and recurring issues. Required Skills & Qualifications Female candidates only (as per business requirement). Bachelor’s degree or equivalent (any stream). 0–2 years of experience in customer support or technical support (freshers welcome). Excellent communication skills in English and Hindi. Basic technical knowledge (email setup, application use, troubleshooting). Strong problem-solving ability and calmness under pressure. Job Types: Full-time, Permanent Pay: Up to ₹18,000.00 per month Work Location: In person
Job Description We are looking for an experienced Back-End Developer to join our growing tech team. You will design and implement robust server-side applications and APIs, integrate with databases, and ensure high-performance systems. Key Responsibilities Develop efficient and reusable server-side logic using Node.js (Express.js or NestJS). Design and manage RESTful/GraphQL APIs with authentication, validation, and error handling. Work with SQL (PostgreSQL/MySQL) and NoSQL (MongoDB, Redis) databases. Collaborate with front-end teams to ensure seamless API integration. Monitor, optimize, and maintain application performance and security. Write automated tests and participate in code reviews. Deploy services to cloud platforms (AWS, Azure, or GCP) using CI/CD and containerization. Maintain documentation and technical specifications. Required Qualifications Bachelor’s degree in Computer Science or related field (or equivalent experience). 2+ years of professional experience with Node.js (Express.js or NestJS preferred). Strong skills in JavaScript (ES6+), asynchronous programming, and API development. Experience with databases (MongoDB, PostgreSQL/MySQL, Redis). Proficient in Git and collaborative workflows. Strong problem-solving and debugging skills. Preferred Skills Experience with TypeScript and microservices architecture. Knowledge of CI/CD, Docker, Kubernetes, and cloud platforms. Familiarity with messaging systems (RabbitMQ, Kafka) and real-time tools (Socket.IO). Understanding of performance optimization, caching, and monitoring tools. Job Types: Full-time, Permanent Pay: Up to ₹500,000.00 per year Education: Bachelor's (Preferred) Experience: Node.js: 2 years (Preferred) Work Location: In person