Maersk is a $30 billion organization with 100,000 people that move 20% of the world's trade, and the largest shipping and logistics company in the world. We are currently undergoing a significant transformation to become a global integrator of container logistics. We are offering you a unique opportunity to help shape this journey and the future organization by participating in a global IT transformation program that will set the direction for the future business model of this large global enterprise. What We Offer: As an organization with a global presence, joining Maersk is a wonderful and exciting opportunity to work with people of diverse talents and backgrounds. We offer a fast-paced, challenging, and truly international atmosphere with activities spread around the globe in Copenhagen, London, Charlotte, and India. The environment is dynamic, with a strong focus on high performance, results, and respect for our employees. There will be the possibility of continuous professional and personal development and for gaining a professional and social network. As a company, we are committed to growing our people, providing you with opportunities that broaden your knowledge and strengthen your professional and technical skills. As a Software Engineer (primarily focused on Support Engineering), you will be part of a team responsible for rolling out and integrating various solutions into our IT Landscape. You will work with development teams and stakeholders in various locations, including Pune, Bangalore, UK, and Copenhagen. Key Responsibilities: As a Support Engineer , you will be part of a DevOps team with the following key responsibilities: 1st and 2nd Level Support: Provide comprehensive 1st and 2nd level support for Maersk's Treasury Management System, FINDUR . Your primary purpose will be to diagnose, troubleshoot, and resolve incidents or service requests reported by end-users or detected by the system itself. Go-To Expert: Become the go-to person for all support-related issues within your domain. Process Adherence & Documentation: Be responsible for maintaining and using the right support processes, including accurate logging of all reported issues. Incident Resolution: Resolve reported and detected incidents efficiently, leveraging available information and technical skills to provide timely solutions. Troubleshooting: Expertly troubleshoot FINDUR issues, covering both business and system processes. System Configuration: Reconfigure and adapt the system to meet evolving business needs and expectations. Reporting & Monitoring: Create and modify reports using built-in report/dashboard tools, and establish and monitor scheduled jobs and alerts. Vendor Escalation: Investigate and escalate complex incidents to the application vendor when necessary. Environment Management: Refresh lower hosting environments and prepare them for testing and development purposes. Deployment & Version Control: Manage the deployment and version control of customized components within the system. Solutioning: Analyze business requirements and engage 3rd party developers to provide robust solutions. Who We Are Looking For: Experience & Technical Skills: Must Have: Strong functional knowledge of FINDUR . Proven experience in resolving incidents by analyzing FINDUR logfile information . Experience with the deployment of JAVA scripts and configuration changes . Good understanding of version control, release management processes , and working with multiple environments. Some experience with debugging FINDUR JAVA scripts . Some knowledge of FINDUR data modeling . Good understanding of Treasury Management Processes . Good understanding of SQL Database processes and query techniques . Ability to understand how ERP / Treasury systems communicate with banks, particularly over the SWIFT network . Advantage If: Knowledge of version control systems, code merging, and deployment pipelines. Experience in finding both temporary and permanent solutions to incidents as and when they occur. Proficiency in root cause analysis for performance and incident-related issues. Business Skills: Must have or express a clear interest in understanding all Treasury Business processes . Ability to understand the business language and translate that into application-related issues while supporting and troubleshooting. Ways of Working: Very strong communication and collaboration skills. Structured, highly analytical mindset, and excellent problem-solving skills. Collaborative, with strong mentoring and people skills / personal impact. Highly motivated and able to work well under pressure. Innovative, with the ability to think outside the box. Fact-based and result-oriented approach. An individual who understands and respects the agile methodology. As a person: Self-starter and highly motivated. Strong cultural understanding and experienced working in multi-cultural teams. Willing to share knowledge and work as a team. Proficient in English, both written and verbal. Service-minded with a strong customer focus.
