2.0 - 6.0 years

0 Lacs

kochi, kerala

On-site

We are searching for a conscientious front office manager to oversee the front office operations of our business. As a front office manager, you will greet and welcome guests, address their queries and concerns, manage booking and appointment schedules, and ensure the reception area is maintained professionally. To excel in this role, you should have strong time management and organizational skills along with a financial acumen. A successful front desk manager is expected to deliver exceptional customer service and exhibit strong leadership qualities. Responsibilities: - Defining and implementing front desk objectives and procedures. - Hiring, training, and managing staff as well as overseeing shift schedules. - Addressing guests" complaints and questions while providing exceptional customer service. - Maintaining cleanliness and organization of the front desk and reception area. - Managing office supplies, equipment, budgets, records, and contracts. - Supervising staff and front desk activities including bookings, appointments, phone calls, and emails. - Conducting performance reviews with the front desk team. - Generating reports and feedback for the general manager. - Performing administrative tasks like filing and record updates when required. Requirements: - High school diploma or GED. - Bachelor's degree in hospitality or a related field. - Minimum of 2 years of experience as a front desk manager or similar role. - Proficiency in hotel front desk software like HotelKey, innRoad, and Cloudbeds. - Understanding of hospitality industry procedures and practices. - Excellent written and verbal communication skills. - Strong organizational and time management abilities. - Exceptional customer service delivery. - Effective leadership and training skills. Job Type: Full-time Benefits: - Cell phone reimbursement - Food provided - Health insurance - Paid sick time - Provident Fund Schedule: - Day shift - Morning shift - Rotational shift Language: - English (Preferred) Work Location: In person For further inquiries, please contact the employer at +91 8137999101.,

Posted 2 days ago

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