Manager Partner Relations & Execution BigCity Promotions

3.0 - 7.0 years

0 Lacs

karnataka

On-site

You are seeking a proactive and relationship-driven Manager Partner Relations & Execution to manage and grow your network of strategic partners. This role requires a blend of relationship management, operational oversight, and account servicing to ensure that partners are supported, satisfied, and aligned with your business objectives. Your responsibilities will include overseeing the end-to-end partner lifecycle, from onboarding to documentation, deliverables, invoicing, and ongoing relationship management. You will serve as the primary point of contact for all partner-related queries, communications, and escalations. It will be your responsibility to meet strict deadlines related to publishing reports, sharing partner listings, and fulfilling time-sensitive requests. You will conduct contract verification to ensure compliance with legal, financial, and operational terms before activation. Quality checks will also be conducted by calling newly onboarded partners to verify their onboarding experience, clarify details, and ensure they meet predefined standards and service-level expectations. Any inconsistencies, concerns, or red flags observed during partner calls should be identified and escalated appropriately. Maintaining records of all communication for audit and quality assurance purposes will be essential. Updating and maintaining the partner database to ensure all records are accurate, complete, and up-to-date is crucial. You will need to ensure that all reward terms and conditions (T&Cs) are accurately recorded, updated in real-time, easily accessible, and fully compliant with company policies. Collaborating with finance and accounts teams to support smooth reconciliation processes will be part of your role. Ensuring data integrity and updating records promptly to reflect any changes or corrections is also important for success. Key Success Metrics / KPIs for this role will include partner engagement and retention rate, timely activation and performance of partners in campaigns, on-time reporting on partner activities, financials, and audits, satisfaction scores and qualitative feedback from partners, accuracy and completeness of partner data and documentation, and resolution of partner concerns and quality issues within defined SLAs. Qualifications & Skills required for this position include a Bachelor's / Master's degree in any discipline, 3+ years of experience in Partnerships Account Management, Client Success / Servicing, or Relationship Management roles, strong interpersonal and communication skills, the ability to think strategically while executing tactically, collaborative mindset with strong stakeholder management skills, proficiency in Microsoft Excel, task prioritization and time management skills, a flexible and solution-oriented mindset, and the ability to collaborate with cross-functional teams effectively.,

Posted 1 week ago

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