Business Analyst - ServiceNow TELUS Digital

5.0 - 10.0 years

0 Lacs

noida, uttar pradesh

On-site

As a senior-level ITIL processes expert at TELUS Digital, your role will involve defining, implementing, and optimizing ITIL processes to lead service transition initiatives. Your strategic leadership will drive operational excellence, digital transformation, and customer experience. **Key Responsibilities:** - Implement processes, including Level 3 & 4 process documentation - Map and optimize process interlocks across service management functions - Develop and maintain use cases for process implementation - Lead ITSM tool configurations and implementations (ServiceNow) - Design and implement customer-specific ITIL operational solutions - Establish and maintain operational level agreements (...

Posted 3 days ago

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