Job Title: Senior Technical Lead - Salesforce Location: Bangalore / Pune - Hybrid (3 days office) Exp Level - 10+ years of experience Job Summary: The Senior Technical Lead will be responsible for leading technical development and support activities for Salesforce applications and systems as part of the Application Support Services provided to clients. The ideal candidate would have extensive technical experience in Salesforce, excellent problem-solving skills, and an ability to work closely with technical teams, stakeholders, and end-users. Responsibilities: Lead and manage the technical team in providing development and support services for Salesforce applications. Work with stakeholders to understand business requirements and translate them into technical solutions. Provide technical support and guidance to the development team, including analysis, troubleshooting, and working on technical issues related to the Salesforce platform. Develop and enhance Salesforce solutions, including creating custom objects, workflows, and validation rules. Develop and maintain integrations with third-party systems and platforms. Participate in project planning and management for Salesforce technical activities. Mentor and train technical team members in Salesforce development best practices and standards Maintain effective stakeholder relationships, ensuring ongoing customer satisfaction with technical deliverables. Act as a subject matter expert providing guidance to stakeholders on technical solutions and Salesforce best practices. Continuously evaluate and improve technical processes and methodologies to achieve greater efficiency and quality in Salesforce application support services. Being willing to work outside of your scheduled shift or taking on extra hours to ensure the success of a project or meet the needs of customers in different time zones. Working effectively with team members across different shifts to ensure that projects are completed seamlessly without any issues. Managing time and tasks effectively to complete assigned duties within the scheduled shift timings. Requirements: Bachelor s degree in computer science, Information Technology, or relevant field A minimum of 6-8 years of experience in Salesforce application development and administration Strong expertise in Salesforce technical aspects, including Apex, Visualforce, Lightning Components, and SOQL Experience in developing Salesforce integrations with third-party systems and platforms. Proficiency in web technologies such as HTML, CSS, JavaScript, and XML Knowledge of project management methodologies such as Agile and Waterfall Strong problem-solving skills to analyze complex issues and provide creative solutions. Experience in training and mentoring technical team members. Excellent communication, presentation, and interpersonal skills, with an ability to work effectively with different stakeholders. Salesforce certifications such as Salesforce Platform Developer I, Salesforce Administrator, or Salesforce Certified Advanced Administrator Experience in Agile/Scrum methodology would be preferred.
Job Title: Automation Engineer Location: India - Remote Contract Duration: 1yr - Renewed quarterly Salary: 2-2.5 Lakh per month About The Role: We are seeking a highly motivated and technically proficient Automation Engineer to drive innovation and reliability across our Dedicated Instance platform. In this role, you will design and implement automation solutions that streamline operations, increase observability, and accelerate the delivery of reliable, scalable collaboration services to our enterprise customers. You will collaborate with cross-functional teams and apply modern DevOps principles to improve deployment efficiency, system visibility, and incident response across the Cisco Dedicated Instance environment. Key Responsibilities: Develop Ansible playbooks to automate the configuration and management of Cisco collaboration infrastructure. Design, configure, and maintain Grafana dashboards for real-time infrastructure, application, and business metric visualization. Create and tune alerting rules to proactively detect performance degradation and operational anomalies. Build advanced Splunk queries , dashboards, and reports to support incident detection and operational troubleshooting. Build, deploy, and manage containerized applications using Docker and maintain orchestration via Kubernetes manifests. Develop and manage CI/CD pipelines to automate build, test, and deployment processes using tools such as Jenkins , GitLab CI , or GitHub Actions . Implement infrastructure as code (IaC) best practices, driving automation, testing, and continuous delivery throughout the engineering lifecycle. Partner with engineers, SREs, and product teams to integrate automation into all phases of the Dedicated Instance service lifecycle. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience). Hands-on experience in automation, DevOps, or infrastructure engineering roles. Strong proficiency with Ansible , Grafana , Splunk , Docker , Kubernetes , and CI/CD pipelines . Demonstrated ability to develop scalable automation and monitoring solutions in enterprise environments. Excellent troubleshooting and scripting skills (e.g., Python, Bash, or similar). Effective communication skills and ability to work across teams in a fast-paced, agile environment. Preferred Qualifications: Experience with Cisco Unified Communications, Collaboration, or Dedicated Instance platforms. Familiarity with infrastructure monitoring, logging, and observability tools. Experience integrating security and compliance into automation pipelines. Certifications in DevOps, cloud platforms (e.g., AWS, Azure), or Cisco technologies are a plus.