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Modus Information Systems
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Finacle L2 Support

Finacle L2 Support

Modus Information Systems

2 - 5 years

|

4 - 8 Lacs

bengaluru mumbai (all areas)

Posted:2 weeks ago| Platform:

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Skills Required

finacle 10x l2 support finacle core banking finacle

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide Level 2 (L2) support for Finacle core banking solutions, ensuring timely resolution of customer issues and requests.
Collaborate with internal teams to troubleshoot complex technical problems related to Finacle products and services.
Develop strong relationships with customers by providing excellent communication, empathy, and issue ownership skills.
Utilize problem-solving techniques such as root cause analysis (RCA) to identify and resolve recurring issues.
Participate in knowledge sharing sessions to improve process efficiency and effectiveness.

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