Job Summary We are looking for a Sales and Use Returns Tax Analyst to join our fast-paced, dynamic company. This is a great opportunity for a candidate to work in an innovative environment and grow within our business. The Analyst will be responsible for identifying areas of improvement as well as serving an elite group of customers with highly complex returns as their primary point of contact. Candidate must be highly driven, detail oriented and proficient at balancing multiple priorities/issues. Relationship Management and Communication This role is specific to the Premium Managed Returns Service offering where you will be providing a high level of service to taxpayers signed up for the returns service. As a tax analyst on the Premium Returns team, you are the first point of contact for customer interactions. In this role, you should expect to dedicate a portion of your day fielding communication, both internal and external, regarding customer returns service. To succeed, you must be comfortable taking ownership of your customers overall satisfaction and you must be empathetic to customer needs. Your understanding of the customers needs will enable them to get the full benefit of Avalaras expertise and software enabling them to self-serve where possible. Compliance is complex, so your ability to set expectations and relay information in an easily understood manner is essential; this includes potential escalations where clear and timely communication is imperative. Job Duties Prepare, review, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings Manage a select group of customers as their primary point of contact Ability to research and resolve jurisdictional notices on behalf of customers Responsible for the on-boarding and validation of new sales/use tax returns customers Responsible for identifying and improving automation to serve our customers across a variety of market and tax verticals. Communicate regularly and effectively with customers, jurisdictions and other internal teams as part of research and resolution Perform QA related to sales and use tax content and form changes Manage workload to effectively meet deadlines Identify ways to improve process and/or technology to better serve our customers. Work collaboratively with all staff members and management Prepare, review, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings Serve as trusted resource for critical troubleshooting & questions needed to reduce risk in-cycle Expert knowledge of jurisdiction’s website & taxpayer experience when manually imputing filing information (data input nuances; limitations) Qualifications/Skills (I3) Sr. Tax Analyst: Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience. Works during US business hours Strong analytical, research, and problem solving skills Excellent written and verbal communication skills Ability to work independently yet still function as a team player Ability to prioritize and multi-task to meet strict filing deadlines Ability to learn and adapt to different software applications and tools Must have advanced knowledge of Microsoft Office, including Excel (functions include power pivot, vlookup, hlookup, etc.) Preferred Qualifications Advanced degree in accounting or finance Experience with a Big 4 firm, large corporate tax department of a multinational company, or large ERP integration Expert understanding of an Avalara customer’s data flow from AvaTax portal to Returns Console Deep understanding of user platform features related to jurisdiction (nexus; exemptions; marketplace; rules; filing calendars; reporting; transactions) Basic overall knowledge and understanding of transaction flow across the business and subsequent impacts to returns preparation and filing (advanced knowledge is a plus) Content Transaction Tax Calculation Transaction Data Flow Returns Mapping Returns Filing Automation
