Role Description Aderant has an extensive cloud portfolio across multiple cloud providers with a high requirement for operational visibility and responsive remediation. We are looking for capable and motivated engineers to join the team to participate in continued maturity of our platform observability and monitoring development to achieve high levels of production service management. Responsibilities: Familiarity with technical architecture patterns of systems and applications to understand dependencies, points of failure, impacts, and external and internal interfaces, to provide monitoring recommendations for applications and infrastructure. Facilitate observation of platform health through various monitoring platforms and frameworks and resolve service impacting issues through execution of triage, runbook execution and remediating actions. Communicate with all stakeholders, ensuring that they are aware of critical incidents and any observed patterns of occurrence. Champion monitoring processes and tools. Ensure that monitoring principles, processes, and tools are established and adhered to. Encourage teams to adopt these processes and tools by demonstrating best practices and giving presentations to groups or creating/updating documentation. Consult with and advise Senior Management and Engineers on monitoring topics. Create, refine, implement, document, and maintain appropriate monitoring policies and processes. Manage observability costs through architecture insight and operational reporting. Skills & Qualifications: A minimum of two years of experience with monitoring with the AWS cloud platform preferred. A minimum of three years of Windows administration experience. Proven skillset in the use of AWS Cloudwatch, Cloudtrail and Log Insights. The ability to analyze and understand complex technical systems built from many separate software and hardware components, specifically web application architectures. Intermediate Powershell skills. Understanding of basic web application architecture resources such as IIS, SQL, Fileservices, etc. Understanding of basic AWS resources such as EC2, S3, Load Balancers, EBS, etc. Evidence of improving monitoring or other processes across a medium to large organization. Excellent verbal and written communication skills. Excellent time management and organizational skills. Ability to work effectively independently and in a team-oriented environment. Culture: Our purpose is to help law firms excel and to improve peoples lives.Our commitment to each other is to foster a culture of innovation, collaboration, and personal growth where challenging the norm is celebrated. Culture unites and defines our global company.We encourage our diverse workforce to bring their whole selves to work – ideas, experience, and passion to drive our business forward.From entry level to experienced professional, our environment supports connection, the human kind.
